Job Description

  • Job Reference:P965336RB_1615558774

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Rhiannon Bodman

  • Job Location: Leicestershire

  • Job Title: VIP Customer Service Administrator

  • Job Salary: £18000 - £20000 Per Annum

Posted On: 12th March 2021

Job Purpose

We are seeking an administrator to work within our VIP Concierge Department. Dealing with telephone calls in a professional call center environment working within a team of professional advisor’s. You will be providing first line telephone contact to our customers and other departments across the business. The aim of the role is to maintain customer satisfaction to a high degree.

Job Overview

We are looking for a motivated individual to work within the team to achieve the highest service levels for our Accountancy practices. Our aim is to ensure that the overall customer experience is excellent. The role will involve answering the telephone and taking messages, directing clients to the correct channel, on boarding new clients and maintaining client contact during the service period. Full training and support provided.

Day-to-Day Responsibilities

Making and receiving calls from our clients.
Operate an outstanding level of customer service to ensure the customer journey is the best it can be.
Assist within the teams where necessary.
Supporting the Concierge Manager in any general day to day duties.

What you Bring to the Team

Excellent administration and customer service skills.
Previous experience in a fast paced telephone customer service environment
Good communicator at all levels.
Excellent telephone manner.
Good standard of written correspondence.
Effective time and workload management.
Excellent organisational skills.
A flexible approach and ability to work well within a team.

Why Join our Team?

Croner Taxwise provides tax fee protection insurance to firms of accountants. With a turnover of £18M, 120 employees and 4000+ accountancy clients we are proud to be the market leaders in the fee protection space,

This is a superb place to work if you love solving problems, enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning, you’ll love it. Your people and technical skills will be tested every day. There are endless opportunities for you to develop and grow and you’ll really make a difference to all sorts of people.



Personal Details


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