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Company Overview:Our client is a leading expert in tax and accounting, specialising in providing professional advice to businesses to optimise performance. They are committed to offering reliable, high-quality information and tools, serving SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. As a trusted partner, they aim to minimise uncertainty and reduce errors for businesses. The Opportunity:Join a team in a unique role where you'll be responsible for supporting clients on all aspects of tax through phone and email communication. You'll gather information, conduct research when necessary, and relay insights to clients, referencing appropriate legislation. Notably, this role doesn't involve timesheets, and it offers the flexibility of full remote work. Key Responsibilities: * Provide expert support to clients on various tax-related matters over phone and email. * Gather relevant information, conduct research, and communicate findings to clients. * Reference and apply appropriate legislation to address client queries effectively. * Collaborate with internal teams to stay informed about changes in legislation and industry best practices. Qualifications and Skills: * ATT or CTA tax qualification, or part qualified. * Solid experience in general tax, gained from working in practice, industry, or HMRC. * Inquisitive mindset with a commitment to staying up-to-date with changes in legislation. * Excellent communication skills, both verbal and written. * Ability to work independently and collaboratively in a remote setting. P45991CHINDFIR
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Company Overview:Our client is a leading expert in tax and accounting, specialising in providing professional advice to businesses to optimise performance. They are committed to offering reliable, high-quality information and tools, serving SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. As a trusted partner, they aim to minimise uncertainty and reduce errors for businesses. The Opportunity:Join a team in a unique role where you'll be responsible for supporting clients on all aspects of tax through phone and email communication. You'll gather information, conduct research when necessary, and relay insights to clients, referencing appropriate legislation. Notably, this role doesn't involve timesheets, and it offers the flexibility of full remote work. Key Responsibilities: * Provide expert support to clients on various tax-related matters over phone and email. * Gather relevant information, conduct research, and communicate findings to clients. * Reference and apply appropriate legislation to address client queries effectively. * Collaborate with internal teams to stay informed about changes in legislation and industry best practices. Qualifications and Skills: * ATT or CTA tax qualification, or part qualified. * Solid experience in general tax, gained from working in practice, industry, or HMRC. * Inquisitive mindset with a commitment to staying up-to-date with changes in legislation. * Excellent communication skills, both verbal and written. * Ability to work independently and collaboratively in a remote setting. P45991CH1INDFIR
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Company Overview:Our client is a leading expert in tax and accounting, specialising in providing professional advice to businesses to optimise performance. They are committed to offering reliable, high-quality information and tools, serving SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. As a trusted partner, they aim to minimise uncertainty and reduce errors for businesses. The Opportunity:Join a team in a unique role where you'll be responsible for supporting clients on all aspects of tax through phone and email communication. You'll gather information, conduct research when necessary, and relay insights to clients, referencing appropriate legislation. Notably, this role doesn't involve timesheets, and it offers the flexibility of full remote work. Key Responsibilities: * Provide expert support to clients on various tax-related matters over phone and email. * Gather relevant information, conduct research, and communicate findings to clients. * Reference and apply appropriate legislation to address client queries effectively. * Collaborate with internal teams to stay informed about changes in legislation and industry best practices. Qualifications and Skills: * ATT or CTA tax qualification, or part qualified. * Solid experience in general tax, gained from working in practice, industry, or HMRC. * Inquisitive mindset with a commitment to staying up-to-date with changes in legislation. * Excellent communication skills, both verbal and written. * Ability to work independently and collaboratively in a remote setting. P45991CH2INDHIN
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Insurance Compliance Analyst Greater Manchester
Permanent £25,000 - £30,000 Per Annum
Ref: 47183LF Group
Portfolio are proud to be working with our client, a well-established Insurance provider who offer legal expenses insurance to small and medium sized businesses. They have provided over 30 years' support, underwriting legal expenses risk for UK SMEs through the Peninsula Group. In 2021, they took the exciting decision to share their expertise with the wider Insurance market. As specialists in commercial liability insurance and legal expenses protection, they are committed to raising standards in the industry and providing flexible, market-leading products, services and advice to their expanding portfolio of coverholders. We are looking for a compliance analyst to support the senior team in ensuring the compliance framework is being followed. If you have worked in compliance in an FCA Regulated industry, preferably insurance, have offered compliance advice, given updates on legislation changes, and created regulatory reports, please apply today and we'll be in touch! Overall ResponsibilitiesThe purpose of this role is to support the delivery of an effective compliance framework across the company. The role holder will help to ensure that the company's compliance framework is robust and will support the business in ensuring that regulatory requirements are assessed and understood by employees; policies are developed to meet regulatory requirements; and compliance within the business is regularly monitored and evaluated. Key Roles & Responsibilities Horizon Scanning * Continually monitor and assess new and emerging trends in legislation, regulations, guidance and updates from various sources to understand the impact these changes may have on the business. * To regularly report on expected changes and provide feedback and support to the business on the implication of these changes. * To support the wider business with any changes in operating procedures or practice which are required as a result of changes in legislation, regulations, guidance and updates. Compliance Advice * Working with and supporting the Compliance Officer to provide accurate and timely advice and support to the business on compliance matters. Compliance Monitoring * Working with and supporting the Compliance Officer to conduct compliance monitoring in line with the Compliance Monitoring Plan. * Working with and supporting the Compliance Officer in the delivery of our Third-Party Audit plan through conducting audits with our partners. * To support the conduct of thematic compliance monitoring and reporting as directed by the Chief Risk Officer and/or the Risk Committee. Regulatory Reporting * Working with and supporting the Risk & Compliance Manager with Consumer Duty monitoring through the collection and analysis of Management Information gathered from our partners. * Ensuring that up to date and meaningful Management Information to the business on compliance related matters. Ad-hoc * To undertake any ad-hoc duties as necessary, such as data inputting, collating information, and producing reports. * To establish and maintain effective working relationships across the Risk & Compliance team and across the business as a whole. Qualifications & Experience * Professional qualification (such as CII), minimum part-qualified or working towards. * Experience (at least 2 years) working within an Insurance Risk and Compliance function. * The ideal candidate…
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Business Development Executive British Columbia
Permanent $45,000 - $50,000 Per Annum
Ref: P47193CN Group
Our client is hiring for a motivated and driven Business Sales Consultant! They have achieved remarkable success in Canada, leading to substantial growth within their Outbound Sales Team. This role is tailored for individuals passionate about sales, eager to excel, and dedicated to surpassing expectations while enjoying the journey!As a B2B Business Sales Consultant, your primary responsibilities will involve cold calling and identifying small to medium-sized businesses that could benefit from our client's services. Your goal will be to secure consultations for our Account Executives, allowing them to present our services, showcase our capabilities, and demonstrate how we can assist these businesses.They offer an exciting earning potential, starting with a competitive base salary of $45-50,000. Additionally, there are uncapped earnings, with an On Target Earning (OTE) of $80-120,000 on average Day-to-Day Responsibilities: * Conduct a minimum of 80 outbound calls daily and secure a minimum of 3 appointments per day. * Collaborate with an Account Executive colleague to sell exceptional services to small and medium-sized businesses. * Schedule sales opportunities with business owners/directors, promoting and working with the Account Executive to generate new business deals and revenue. * Daily pipeline building and management will be crucial for success. Qualifications: * Preferred experience in previous cold-calling sales roles. * Eagerness to meet and exceed sales targets and KPIs. * High level of drive and hunger for success. * Ideally, experience in B2B sales, but B2C experience will also be considered. * Ability to embrace and implement coaching feedback for continuous sales skills development. * Team player with a passion for healthy competition. * Grit, determination, and excellent people skills to become a successful sales professional. Benefits: * Lucrative earning opportunities with a transparent commission structure and regular incentives. * Social events, a vibrant office atmosphere, and a convenient location near Burrard Station. * Clear career progression with defined KPIs for higher titles, remuneration, and commission. * Company benefits, including Bright Days, birthday leave, increasing vacation days, a benefits and pension plan, and access to employee assistance programs. * Additional company incentives and discounts. INDCASP47193CN
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Advisor to add to their team. This unique HR Advisory role is open to HR professionals at any level, where you will gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for over 30,000 clients in various sectors. There is also opportunity to earn additional money on top of your basic and to follow a fantastic career pathway with a clear route of progression.The HR Advisor will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries. You will take part in an excellent training programme and also the potential to gain a part post-graduate qualification.If you have a HR qualification, some exposure to working within HR or studying your CIPD in your own time and looking for that foot in the door, this could be a good opportunity for you to expand your knowledge and your skills to further your HR career. This is the perfect chance to work for an award-winning organisation who have won awards as one of the 'Best Places to Work'. The HR Advisor will also be responsible for: * To support all clients with quality advice in a productive manner to provide an efficient solution based advice, either through email or call depending on client preference. This will be predominately call advice. * Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc. * Providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided. * Using your expert HR and employment law knowledge to develop a clear answer for the client. * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. * Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA)In order to be considered for this opportunity it is essential that you have the following:* Good employment law knowledge either through studies or working experience.*CIPD qualification or equivalent experience in the work place is desirable. * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre. * Ability to juggle multiple tasks, prioritising your work load accordingly * An organised self-starter * Ability to work under pressure in a fast moving performance driven environment * Excellent communication skills. INDMANJ
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PPC Superstars we want to hear from you! We are proud to present an exclusive opportunity to collaborate with our esteemed client, a market leading health and wellbeing network that has positively impacted over 15 million lives. As they continue their mission, they seek a dynamic PPC Manager to join their team. Renowned for delivering the most comprehensive employee assistance program available, our client offers round-the-clock support services to organizations of all sizes and sectors, as well as to individual users and their families. Furthermore, we are thrilled to partner with a highly successful B2B powerhouse nestled in Manchester. With a stellar reputation for growth, they're on the lookout for a PPC superstar to elevate their already stellar marketing team. This is a golden ticket to join a forward-thinking company at the forefront of Employee Assistance Programs (EAP) and Occupational Health (OH) services, renowned for their people-first ethos! Day To Day * Lead the global paid media strategy, initially within the UK and ROI, ensuring best practice is being followed. * Defining, measuring, and evaluating relevant paid media KPIs * Manage the planning, building, and reporting of multiple paid media activity across the UK and ROI, going beyond paid search, social, and programmatic display * Continuous development of accounts through A/B testing * Work cooperatively with other channel managers to create a seamless and integrated approach * Collaborating with wider teams across SEO, CRM, UX, CRO * Supporting the delivery of daily/weekly/monthly reports with context around performance, creating paid media forecast * Reporting to stakeholders across UK and international territories * Work with the Head of Digital Growth and the Sales Director to reach channel growth targets Essential Skills * 4+ years of experience managing lead gen paid media activity with large monthly budgets * Exceptional knowledge of Paid Media platforms including Google Ads, Microsoft Ads, Meta Ads, LinkedIn Ads and Programmatic Display * Able to propose long-term strategies and create long-term testing plans related to account growth * You have the ability to leverage analytical insights from both GA4 and offline data sets to improve lead quality, improve conversion and increase leads. * Experience conducting fair AB tests and conducting PPC account optimisations on a large scale * Not afraid to challenge and be open to challenges * Naturally creative whilst using data to drive every decision P46090CCINDMANS
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Customer Service/Advisory Greater Manchester
Permanent £23,400 - £23,500 Per Annum
Ref: P45773FA Group
HEATH ASSURED INFORMATION CONSULTANT MANCHESTER - £23,500 + up to 2k overnight allowance depending on shift pattern.Full time office based in Manchester Victoria! - shift pattern, may include some evening or weekend working!Dive into the role of a Call Handler where empathy meets excitement! I am on the lookout for someone who not only listens with care but brings a touch of joy to every call. if you're ready to turn customer interactions into memorable moments with your understanding and a dash of fun, I want you to be a part of my clients' team. Join them in making a difference, one empathetic and fun conversation at a time. Apply now and let's bring smiles to every call!We are pleased to be working with the UK and Ireland's Largest Independent and Trusted Well-being Provider who have been making a positive difference in over 15 million lives for over 40 years. Our client offers the most comprehensive EAP on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sectors, to business partners, individual users, employees, and their family members. JOB PURPOSE:We are looking for call handlers with an enthusiastic, eager, and willing-to-learn attitude. It will be a challenging but fantastic opportunity to work alongside business professionals, counsellors, and legal advisors in a fast-paced and customer-focused environment. You will be on the front line of Assistance Programmes working alongside the counselling and legal teams. You will assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. The role will involve assisting with any call management tasks, helping the relevant teams continually to improve the service, assisting with office duties, and striving to ensure that every call into the service is a positive one.JOB OVERVIEW:You will be on the front line of the Employee Assistance Programme (EAP) working alongside the counselling and legal teams. You will be required to be always available to assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. DAY-TO-DAY RESPONSIBILITIES: * To provide an efficient and effective telephone service to all callers * Completing outbound calls to provide effective follow up support * Supporting digital functions within the organisation including live chat and emails * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed * Greet clients making them feel comfortable and at ease, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue * Ensure that personal knowledge of the assistance programmes is continually developing, and that departmental procedures and protocols are always adhered to * To take ownership and responsibility for of the cases in the first instance and ensure the client can access the relevant support * Ensure that all notes are recorded accurately against the appropriate cases and all other client…
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Portfolio are proud to be representing our award-wining, professional services client in their search for a Litigation Manager. This role will ensure clients of the firm receive a high-quality service when they are subject to Employment Tribunal Jurisdiction. The role will undertake side by side coaching and mentoring, quality assessments at a strategic level and overseeing the work undertaken by litigators. In addition, the Litigation Manager will set out defined protocols and manage the Litigation function to ensure that work is carried out in accordance with protocols and codes of practice.The Litigation Manager will also be responsible for: * Demonstrate commercial knowledge of the firms range of services and products and to be able to discuss these with clients as appropriate, and to proactively assist in the retention of existing clients and promoting new business opportunities by obtaining introductions for potential new clients. * Overseeing the mystery shopping of the Litigation service, side by side coaching whilst reviewing work and advice on Employment Tribunal claims. * Conducting formal quality assessments in respect of work done throughout the conduct of cases, including preparatory work, Case Assessment Reports, Client Visit Reports, communication with clients and advocacy at Interlocutory Hearings, with a focus on client retention. * Coach, mentor and develop members of the allocated Litigation Team so as to improve technical proficiency and/or client care skills. Identify any development needs and liaise with Leadership Team on any themes and trends in terms of development areas following completion of the assessment process. * Attending and conducting Service Reviews, case managements discussions, preliminary hearings, and any other type of hearing as and when required at hearing centres in England and Wales, Scotland or Northern Ireland. * Liaising with other members of the Leadership Team, offering support to their respective teams to assist in building and maintaining a cohesive and motivated team, providing leadership and support to colleagues and peers. * To deal with escalated and corporate service issues through to resolution and in a timely manner. * Line-manage a Litigation team, meeting with each team member, in order to lead, develop and provide professional support and assistance on strategic, technical and/or complex employment law queries. * Checking and verifying reserving information and liaison with the Insurers as a point of contact in terms of recommendations on coverage, settlement contributions and most likely outcomes. To be considered for this opportunity it is essential that you have the following: * Employment Law knowledge and Tribunal experience. * Legally Qualified. * Experience of managing others. * Strong organisational and administrative skills, as well as high attention to detail, accuracy and consistency. * Have an approachable and diplomatic manner. * Ability to lead, influence and motivate others.INDMANS
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Customer Service Account Manager Greater Manchester
Permanent £25,000 - £25,000 Per Annum
Ref: 46993LF Group
Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities * Provide an excellent customer service to our new and existing BrightHR clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2 and 5 years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Profit Share Scheme. INDMANJ