Job Description
Job Reference:P46678BGR_1708004635
Job Type: Permanent
Job Industry: Business Services
Contact Name: Bethany Green
Job Location: Toronto
Job Title: Director of HR Services
Job Salary: $180,000 - $180,000 Per Annum
Posted On:
Portfolio are proud to be exclusively representing our client who are a Global, Award Winning, Professional Services Organisation. We are looking for someone with an outstanding HR background, who is commercially astute with a technical aptitude to develop and grow teams.
This person will be responsible for delivery the HR service to the client base, ensuring a best-in-class experience from both a technical and customer experience perspective. We are looking for someone who can bring dynamism, operational excellence, impeccable people skills and technical expertise and who will thrive in working in a fast-paced environment.
The HR director will provide a real operational view on how our client can enhance their clients journey, deliver the service through all channels, embracing technology where possible. They will play a key part in working with the board to drive HR sales through their knowledge of the marketplace.
The HR Director will be responsible for:
* Manage the HR Service function.
* To drive performance in business-critical key KPIs and develop and motivate a large department, achieving this through objective setting, vision and strong communication/leadership.
* To manage the department to deliver against targets in relation to client service, retention, referrals and profitability.
* To build and maintain an effective, cohesive and motivated service function, providing leadership and support to team leaders, colleagues and peers.
* To lead and drive the Managers within the Employment Services/HR Department, ensuring they are close to their teams, and that their teams are being optimised from an output perspective and quality of service delivery is industry leading.
* To proactively collaborate with management to design, develop and implement a portfolio of development strategies and initiatives to support business needs.
* To ensure that knowledge levels of both sales and service teams and control mechanisms are maintained through the appropriate provision of business information, quality management, the monitoring of performance levels and the provision of development activities within an established culture of change.
* To invest in the training and career development of your people to ensure exceptional service delivery.
* To drive the coaching initiative within the department, ensuring team leaders and consultants receive the necessary coaching and support, achieving continuous improvement in quality across the department.
* To undertake training with new and existing members of the team as identified through coaching, mystery shopping and in line with our learning and development framework.
* To develop and implement a strategy to ensure there is strong technical knowledge across the department with high quality service provided incorporating best practice and fresh thinking ensuring to support employee and client retention.
* To work closely with the CEO to help drive the strategy for increasing HR Sales across the business.
* To report on and review all HR delivery metrics to the board on a weekly basis, identifying issues at source quickly and rectifying them.
* To drive an optimal delivery model through utilisation of HR consultants to drive maximum number of visits without impacting quality.
* To conduct, where necessary, any formal meetings such as disciplinary and grievance and be the point of appeal as necessary to provide the relevant outcomes in line with the Employee Handbook.
* To maximise the use of technology within the department to drive time and cost savings.
* To own the budget for the Employment Services/HR Department ensuring the department is run commercially and drive cost savings through optimisation of systems, people, and technology.
* To support on any business beneficial accreditations.
* To represent the business on all matters linked to HR.
What you can bring to their team:
* Minimum qualification of Certified Human Resources Professional (CHRP)
* A proven HR professional with a track record of delivering exceptional HR standards.
* Ability to build, manage and lead successful teams.
* A commercial approach to management and business.
* Ability to work in a fast paced, entrepreneurial environment.
* Experience in a senior leadership team working with key stakeholders.
* A passion for coaching and developing others.
* Excellent communication skills.
* A “can-do” attitude with the ability to support, drive and motivate your team to achieve their best potential and performance overall.
* Strong organisation and time management skills.
* Excellent people management skills.
* A dynamic and flexible approach, as well as the ability to work under pressure.
* Excellent interpersonal skills.
* Excellent customer service skills.
* Ability to provide constructive feedback where required.
* Excellent service issue / complaint resolution skills.
* Capability to work under pressure with a solutions-based approach.
* Contribution to business growth and service improvements.
* Ability to influence and liaise with all levels up to Board.
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