Job Description
Job Reference:47120LS2_1712567482
Job Type: Permanent
Job Industry: Business Services
Contact Name: Lara Salmons
Job Location: London
Job Title: Lead Occupational Health Adviser
Job Salary: £42,000 - £45,000 Per Annum
Posted On:
Lead Occupational Health Adviser
OFFICE BASED or HYBRID
SALARY: £42.5-45K DOE + FANTASTIC BENEFITS
Reporting to: Occupational Health Manager
The Opportunity
This is a once in a career opportunity for an exceptional occupational health professional to join a truly Clinically Led business, the industry leading EAP (Employee Assistance Programme) and OH (Occupational Health) provider. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, or client supports over 80,000 organisations and 13 million lives across the UK & Ireland.
Our client has been recognised as The North West’s Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care.
The Role
This is an exciting opportunity to support, coach and develop a team of Occupational Health Advisers within OH services. You will be supporting Occupational Health Advisers within a fast-paced environment delivering OH assessment services to a wide range of clients from varying industries and sectors. The role requires high levels of professional standard whilst working in a telephone-based environment, adhering to KPIs and SLAs. The main function will be to maintaining high clinical standards including completing audits and offering clinical training to the wider team and the annual revalidation of SEQOHS accreditation.
You will also be expected to sit a minimum of 10 appointments throughout the week and liaise with clients to assess them clinically and understand how their employers are best placed to support them with their sustained attendance and performance in work, or in returning to work.
Day to Day Responsibilities
* Overall responsibility for the day to day running and support of the OH Advisers, alongside the OH Manager
* To ensure the Occupational Health clinical service deliveries are implemented accordingly and are in adherence with individual and departmental Key Performance Indicators (KPIs)
* To provide daily, weekly, monthly reports to the OH manager and Head of Clinical Support.
* Monitor, mentor and ensure OH Advisers are working in line with clinical governance and the daily goals set out with the OH department.
* To take responsibility by ensuring all assessments are handled effectively and efficiently with no unnecessary delays, alongside the production of a high-quality follow up report within SLA.
* To identify areas of learning amongst the team and ensure relevant training is provided.
* To deliver induction presentations for colleagues, and shape and deliver new training.
* To support the OH Advisers on a day-to-day basis with risk, safeguarding, and clinical query escalations as and when required in line with relevant protocols, and both regulatory and accreditation requirements.
* Ensure that call and report quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback.
* To hold team huddles and regular 121 meetings with the team, alongside probation and bi-annual performance reviews.
* To assist the investigation and outcome of queries and complaints pertaining to the OH Advisers, and clinical based OH queries and complaints.
What You Bring to the Team
* Specialist degree or Diploma in Occupational Health
* Current Licence (preferably Part 3 of Register) with the Nursing and Midwifery Council (NMC)
* Previous leadership experience
* Currently practising Occupational Health work
* Excellent written and communication skills & high level of computer literacy
* Good business acumen, articulate, able to manage themselves and others.
* Outgoing personality, professional attitude, with strong organisational skills and a tenacious nature
* Ambitious with the determination to succeed.
Benefits
* 25 days’ holiday, plus bank holidays.
* Day off on your birthday.
* Holidays increase after 2- and 5-years’ service.
* Cash plan for you (and your children, if any).
* Private medical insurance after 5-years’ service.
* Contractual sick pay.
* Pension Plan and Life Insurance.
* Holiday season bonus after 3 years’ service.
* Profit share scheme.
* Season ticket loan scheme.
* Cycle to work scheme.
* Access to Employee Assistance Programme.
* Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink – we call this ‘Fab Friday’!
* Company incentives & access to discount schemes.
* 100% funding for professional registration fees.
* Support with revalidation and CPD.
* Funding support with training and development.
47120LS2
INDMANS