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The role requires a driven, motivated, and enthusiastic team member who possesses expertise in conducting employment training workshops, conducting workplace investigations, and managing employee relations. The ideal candidate will possess strong communication skills, a thorough understanding of employment legislation, and the ability to provide expert guidance to clients across Canada. Day-to-Day Duties and Responsibilities * To deliver an expert HR service to support our clients in dealing with formal meetings with their employees. * Training Delivery: Develop and deliver customized HR training programs to clients, covering topics such as performance management, harassment awareness, and effective communication. * Workplace Investigations: Conduct thorough and impartial workplace investigations in response to employee complaints or concerns, ensuring compliance with legal requirements and company policies. * Employee relations support: Assist clients with the termination process, including drafting termination letters, conducting exit interviews, and providing guidance on legal requirements. * Documentation Rollout: Support clients in rolling out HR documentation, such as employee handbooks and policy manuals, ensuring clarity and understanding among employees. * Client Relationship Management: Build and maintain strong relationships with clients, acting as a trusted advisor and resource for all their HR needs. * Continuous Knowledge Enhancement: Stay up to date on HR best practices, industry trends, and legislative changes, and proactively identify opportunities for process improvement. * Travel when required to meet with clients. * Manage your workload to ensure that client expectations are met. * Work closely with the Face2Face sales team to ensure that the often-immediate need for work from BDMs is not only met swiftly, but to a high standard. * To provide prompt, high-quality reports of outcomes within specified time frames and adhere to administrative procedures concerning file management. * Liaise with sales teams, advisory teams and the consultancy team when dealing with inquiries. * Consult with clients to obtain a thorough understanding of their organizational needs and objectives. * Effectively manage time to meet client needs and deliver exceptional service. * Ensure deadlines and any targets are met. * Attend team meetings, as required. * To record work utilising the systems in place. Education/Experience * Human Resources/Business degree is preferred. * 8+ years of experience in a similar role. * CHRP/CPHR/CHRL designation is a requirement. What you Bring to the Team * Driving is mandatory, access to vehicle is mandatory therefore valid drivers licence is mandatory * CPHR designation or the final exam booked before end of year * Extensive knowledge of employment legislations across the province, employee relations experience, and HR practices. * Strong customer service and relationship building skills. * Confident manner facing members face to face and over the phone. * Ability to work under pressure. * Ability to work in a fast paced, adaptable environment. * Organizational and time management skills. * Excellent attention to detail * Excellent verbal and written communication skills. Why work at Peninsula Canada? * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program *…
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Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.Our client is looking for a UX Designer who can drive the evolution of user experiences on the company's e-commerce platform, ensuring a delightful and intuitive journey for customers. Apply user-centric design principles to elevate the overall aesthetic and usability, with a keen focus on enhancing the e-commerce shopping experience. Skills and Experience: * 3+ years of experience in UX design for e-commerce platforms or digital products. * Proficiency in user-centred design methodologies and the ability to translate user insights into compelling user experiences. * Strong visual design skills with a portfolio highlighting standout design projects. * Familiarity with web analytics tools (e.g., GA, Pendo, Hotjar) and an understanding of e-commerce user behaviour. * Experience with A/B testing concepts and an openness to collaborate with CRO specialists. * Agile workflow experience, focused on iterative design and collaboration within cross-functional teams. * Proficient in prototyping tools to visualise and communicate design concepts. * Comfortable working collaboratively across disciplines to optimise the customer experience. If you're interested, please apply and drop me an email at nandini.bhatia@theportfoliogroup.co.uk! INDMANS
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Associate Director - Legal Greater Manchester
Permanent £60,000 - £100,000 Per Annum
Ref: P46856GOR Group
Associate Director - Legal | Manchester | Competitive Salary Our client, a global marketing-leading business services provider in the heart of Manchester, is looking to recruit an Associate Director - Legal to manage their In-House Legal and HR functions. You'll also serve as their UK General Counsel, providing comprehensive legal support & expert advice across a wide range of matters that arise within their group of companies.We are looking for professionally qualified lawyer with experience across the full commercial sphere of the law plus an operational leader who has a strong commercial focus within a fast-paced environment. You'll be part of the team managing the Groups' legal and risk management strategy and will require exceptional communication skills to provide commercial and pragmatic advice to a range of stakeholders across the Group.As an Associate Director - Legal, your key duties & tasks will include: * Leading the day-to-day operations of our legal, internal HR, procurement and compliance functions. * Working in partnership with relevant business units to provide commercially sound legal advice. * Providing key support to the GC on any Corporate Governance matters including mandatory filings, preparation of board meetings and attendance at internal compliance meetings when required. * Providing corporate law advice * Responsible for the drafting, negotiating and advising on a wide range of contractual agreements * Providing commercial legal advice to across the UK business with the assistance of external counsel where necessary and relevant. * Managing legal risk in a manner that supports commercial success.To be successful, you'll have preferred post-qualification experience of roughly 5-7 years although candidates outside of this bracket will be considered and be a natural leader with strong business acumen and a commercial mindset.Additional desirable skills and attributes include: * Law experience within the UK including a strong technical contract law knowledge with experience of negotiating commercial contracts * Experience of working within an in-house legal function with proven a proven commercial legal background * Some competition, IP and GDPR experience would be an advantage, or the ability to identify issues in these areas. 46856GORINDMANS
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Grad Programme - EAP COUNSELLORLOCATION: MANCHESTER (OFFICE BASED FULL TIME)SALARY: £25K + FANTASTIC BENEFITSREPORTING TO: COUNSELLING MANAGER Are you a BACP registered member?Have you completed 100 hours or more?Have you got a BACP Accredited degree in counselling or a level 4 diploma?Have you got your certificate of proficiency, or have it booked in? Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester!As a grad counsellor, you will go through a paid 6-month programme with the opportunity to work full time or part time once you have completed the programme and will have the chance to develop your skills in Digital Counselling, Telephone Counselling, Solution Focused Counselling, Risk Assessment and Managing Risk, Safeguarding Training, Online CBT, Online Counselling and Case Management.You will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity!If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 70,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone counselling service to all callers * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk. * Provide "in the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution. * Conduct full and robust clinical assessments in accordance with the company's procedures, ensuring the most clinically appropriate support…
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Role SpecificationJOB TITLE: Field Service EngineerLOCATION: Field BasedSALARY: £30,900WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOBTo deliver a comprehensive Service Support and Service Delivery engineering function which is costeffective and efficient to the Betfred UK Retail Estate. The successful candidate will be required tosupport, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed BettingOffices.KEY ACCOUNTABILITIES 1 Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, SelfService Terminals, IT equipment and associated peripherals. 1 Report to engineering management and liaise with Retail Service Desk and Retail Support daily. 2 Full compliance with Health and Safety legislation.PERSON SPECIFICATIONQUALIFICATIONS / EXPERIENCE / SKILLS * Excellent interpersonal and written communication skills. * Appropriate level of computer literacy. * Appropriate level of problem-solving skills. * Appropriate level of technical skills. * Appropriate level of network skills. * Appropriate level of Audio/Visual Installation and RF distribution * Full driving licence essential PERSONAL CHARACTERISTICS * Able to follow and carry out instructions * Able to remain calm under pressure. * Proactive approach to work. * Friendly, approachable attitude towards team and others * Able to meet tight deadlines. * Ongoing commitment to personal development. * Able to self-motivate, work alone and as part of a team when required * Resourceful. DESIRABLE * Prepared to drive medium to long distances * Flexible approach to working hours as required by the business to work weekends, BankHolidays, early morning, and evenings. * Able to spend short-medium periods away from home when requiredINDMANS
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Employment Law Paralegal Greater Manchester
Permanent £26,000 - £26,000 Per Annum
Ref: 47218LF Group
Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law. In this role you will be dealing with case preperation before Employment tribunal, working on behalf of Business owners to assess tribunal matters, create court bundles,witness statements etc. You must be educated to LPC or equivalent and have Employment law knowledge. In return you will gain fantastic knowledge of Employment law across all industries, and amazing progression opportunies. This role will also support SQL qualification as it will count towards Legal work experience. Job PurposeTo assist our broad spectrum of clients with Employment Tribunal matters, from advising on merits of the case, drafting responses to exchanging witness statements as well as conducting telephone preliminary hearings. Job OverviewWe are looking for a bright, confident, legally-qualified individual, preferably with employment law experience, to work in a dynamic team to cover all aspects of case preparation. The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach, and we are looking for someone with excellent communication skills to provide that. Day-to-Day Responsibilities· Assessing Tribunal matters as well as early conciliation matters· Drafting pleadings, witness statements and relevant applications· Dealing with all aspects of document disclosure and creation of bundles· Liaising with Tribunals, Claimants' representatives, clients and ACAS· Providing advice on case prospects and achieving commercially favourable settlements· Conducting preliminary hearings by telephone What you Bring to the Team· Law degree (or GDL) plus good litigation experience and/or a professional qualification (LPC/BPTC)· A real commitment to helping our clients through a difficult time· A positive approach to a busy workload and team work· A genuine passion for employment law and attention to detail INDMANJ
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law. In this role you will be dealing with case preperation before Employment tribunal, working on behalf of Business owners to assess tribunal matters, create court bundles,witness statements etc. You must be educated to LLb and have Employment law knowledge and Litigation experience. In return you will gain fantastic knowledge of Employment law across all industries, and amazing progression opportunies. This role will also support SQL qualification as it will count towards Legal work experience. Job PurposeTo assist our broad spectrum of clients with Employment Tribunal matters, from advising on merits of the case, drafting responses to exchanging witness statements as well as conducting telephone preliminary hearings. Job OverviewWe are looking for a bright, confident, legally-qualified individual, preferably with employment law experience, to work in a dynamic team to cover all aspects of case preparation. The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach, and we are looking for someone with excellent communication skills to provide that. Day-to-Day Responsibilities· Assessing Tribunal matters as well as early conciliation matters· Drafting pleadings, witness statements and relevant applications· Dealing with all aspects of document disclosure and creation of bundles· Liaising with Tribunals, Claimants' representatives, clients and ACAS· Providing advice on case prospects and achieving commercially favourable settlements· Conducting preliminary hearings by telephone What you Bring to the Team· Law degree (or GDL) plus good litigation experience and/or a professional qualification (LPC/BPTC)· A real commitment to helping our clients through a difficult time· A positive approach to a busy workload and team work· A genuine passion for employment law and attention to detail INDMANJ
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The company My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and 24/7 support services to 13 million employees and their families across the UK and Ireland. The Role:As a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, including telephone and email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met. Day to Day Responsibilities: * Provide timely legal and financial information to clients adhering to set SLAs and KPIs * Manage incoming calls efficiently, either resolving cases independently or distributing them among team members * Conduct research and engage in self-learning to enhance expertise in relevant areas * Handle diverse client issues with empathy, especially those in distress * Demonstrate a general understanding of legal and financial domains including but not limited to Family Law, Commercial Law, Criminal Law, and Consumer Law * Uphold a standard of excellent customer service in all interactions What You Bring to the Team: * Proficiency in various legal and financial matters * Capacity to prioritize tasks and work independently or collaboratively within a team * Strong verbal and written communication skills * Dedication to providing exceptional customer service and assisting individuals * Open-minded, enthusiastic, and non-judgmental approach * Comfortability with telephony and IT systems Shift Patterns: * Monday: 9am - 5pm * Tuesday: 9am - 5pm * Wednesday: 12pm - 8pm * Thursday: 1pm - 9pm * Friday: 9am - 5pm Please note that this is an office based role and will require you in the office 5 days per week. P46898CHINDMANJ
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Customer Service Advisor Greater Manchester
Permanent £21,255 - £21,255 Per Annum
Ref: P47234MA Group
Customer Service Account Manager. The Portfolio Group have a phenomenal opportunity on the table!!! We are currently supporting an award-wining and UK Leading consultancy service, providing Business services in the SME sector.Exclusively partnered, we're looking for an enthusiastic and dedicated Customer Service Account Manager to join their dynamic team. If you have a keen eye for detail, strong analytical skills, and a knack for handling objections, we want to hear from you.!!! Job OverviewAs part of our account management team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities * Provide excellent customer service to new and existing clients. * To understand all client databases and systems to adequately access the client and service information. * Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. * Rescheduling of cancelled appointments * Management of client task lists * To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. * Provide feedback to line managers to help improve processes and promote best practices. * To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. * Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics * Average of 30 actions per day * Average quality scores of 3.6+ * SLA Management of 99%+ * Minimum of 1 Positive review per month * Minimum talk time of 1.5 hours * All client telephone calls are to be answered in accordance with departmental standards. * All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team * A "can-do" attitude * Customer service skills are essential with a particular focus on rapport building and relationship management. * Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: * Profit Share Scheme * Offices Based in the heart of Manchester. * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Perk Box Discounts * Christmas Bonus after 3 years * Social Events Throughout the Year * Contributory Pension Scheme * Private Health Insurance after 5 years P47234MAINDMANJ
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Customer Support AdvisorThe Portfolio Group have an amazing opportunity on the table!!! We are currently supporting an award-wining and UK Leading consultancy service, providing Business services in the SME sector.Exclusively partnered, we're looking for a jovial, enthusiastic, and dedicated Customer Support Advisor to join their lively team. If you have a positive attitude, excellent phone manner, and a team player, we want to hear from you.!!! Job OverviewAs part of our client services team, you'll be working closely with the sales team as the first point of contact for prospective clients. Being the first point of contact you'll provide a first-class telephone service to prospects, ensuring their needs are assessed and dealt with in accordance with our call handling requirements before being passed to the relevant advisor. While everyday day will offer a different challenge your core responsibilities will be to: * Handling telephone calls from prospects for our clients group companies. * Where relevant, passing these telephone calls to a relevant sales representative. * Logging the details of any leads into our online form. * Assisting the Business Support team with daily tasks and requests * Assisting the wider sales teams with ad hoc reports and requests. A solid customer service background with help you thrive in this role, alongside. * A warm, outgoing personality. * Desire to provide outstanding customer service. * Excellent telephone manner. * Competent IT skills. * Attention to detail including grammar and spelling. * Strong organisational and interpersonal skills. * Ability to work in a team. Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P47241MAINDMANJ