Job Description

  • Job Reference:P47178FAR1_1713791525

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Fahmida Ahmed

  • Job Location: Greater-manchester

  • Job Title: Graduate Counsellors

  • Job Salary: £25,000 - £25,000 Per Annum

Job Start Date: Ongoing

Grad Programme – EAP COUNSELLOR




Are you a BACP registered member?

Have you completed 100 hours or more?

Have you got a BACP Accredited degree in counselling or a level 4 diploma?

Have you got your certificate of proficiency, or have it booked in?

Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester!

As a grad counsellor, you will go through a paid 6-month programme with the opportunity to work full time or part time once you have completed the programme and will have the chance to develop your skills in Digital Counselling, Telephone Counselling, Solution Focused Counselling, Risk Assessment and Managing Risk, Safeguarding Training, Online CBT, Online Counselling and Case Management.

You will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity!

If you’re dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!!


This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times ‘Best Places to Work’ organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 70,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West’s Top 100 Best Companies to work for and Top 10 Best Companies to Work for In Health & Social Care.


You will provide immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics – ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling – this time can be counted towards BACP accreditation.


* To provide an efficient and effective telephone counselling service to all callers
* To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk.
* Provide “in the moment support” to callers, adopting a Solution Focused approach and achieving a one call resolution.
* Conduct full and robust clinical assessments in accordance with the company’s procedures, ensuring the most clinically appropriate support is identified.
* To undertake training provided by the company and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safeguarding etc.
* Work to and exceed individual and team goals as per the KPI framework.
* Effectively manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreement
* Aim to complete any outbound calls within agreed service level agreements.


* 25 days’ holiday, plus bank holidays
* Day off on your birthday
* Holidays increase after 2- and 5-years’ service.
* Contractual sick pay
* Private medical insurance after 5 years’ service
* Pension Plan and Life Insurance
* Pension plan contributions increase after 5- and 7-years’ service.
* Holiday season bonus after 3 years’ service
* Profit share scheme.
* Season ticket loan scheme.
* Cycle to work scheme.
* Access to Employee Assistance Programme
* Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink – we call this Fab Friday!



Personal Details


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