Group In England Jobs

Tues, Weds, Thurs 8pm-8am Remote Night Counsellor; Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working candidates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to provide emotional support and guidance and make a difference to people's lives. The successful candidate will be responsible for providing one off emotional support to individuals, conduct clinical assessments and sign post to specialised support services. This is a fantastic opportunity to develop in a professional healthcare environment and to make a difference to many people's lives. Day to Day Responsibilities as a Night Counsellor: * To provide an efficient and effective telephone counselling service to all callers. * To effectively answer calls and triage to determine the most appropriate type of support required, i.e. advice, counselling etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. * To take accurate information and record on the Health Assured data base. * Demonstrate a thorough understanding of the Health Assured products available to a caller and understand what support is most appropriate for the individual's needs. i.e., Debt, Legal, Critical Illness, Talk to a Doctor etc. * Warm transferring callers to the appropriate person and managing expectations at all times. i.e. Legal Department, Talk to a Doctor. * Provide "In the moment support" to callers presenting with support needs. * To arrange follow up and check in calls when deemed appropriate. * To undertake training provided by Health Assured and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc. * Upon mutual agreement to undertake Structured Telephone Counselling cases. * Understand and embrace a "Solution Focused Philosophy" in order to help a caller achieve an outcome in the shortest space of time possible. * Work to and exceed individual and team goals. For example, an individual goal is to achieve a minimum of 25 calls per day. * Personally ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service. * Demonstrate the ability to work under pressure and to prioritise call lengths to ensure that "call backs" are reduced to an absolute minimum. * Demonstrate the ability to provide excellent customer service at all time. In order to be considered for this opportunity it is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours *…

Our client is a market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business. This is an ideal opportunity for someone with a strong tax technical grounding, a background in the tax profession or HMRC, excellent writing skills and an interest in media/publishing to join an expert tax writer team. Job PurposeThe tax technical writer team is responsible for maintaining their market-leading tax online commentaries, tools and online learning services. Each team member is allocated specific content to update and develop based on their specific tax expertise. Key Responsibilities:Work on some, or all, of the following ensuring that quality and turnaround time targets are met: * Update and enhance allocated online tax commentary products. * Create and maintain allocated online tools - decision trees, mindmaps, checklists. * Write allocated case reports. * Write articles for Tax Weekly. * Prepare and present online training materials. * Contribute to our expert search tool 'Quick Links'. * Act as Product Champion for a tax title in the portfolio. * Assist the customer support and sales teams with customer queries. * Represent the company at industry events. What you bring to the team * Professionally qualified and experienced * Proven writing skills, including the ability to convey complex themes in an accessible way to a variety of audiences with varying levels of expertise * Presenting skills (webinars, etc) * Comfortable with technology * Good verbal communication skills * Able to engage proactively with colleagues and third party contributors * Authoritative and professional * Unafraid to express a professional opinion * Willingness to embrace change Benefits * 25 Holidays + Bank Holidays * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years 971109LS1R6INDFIR

My client is a market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business. This is an ideal role for an experienced auditor with strong technical knowledge, excellent writing skills and a keen interest in media/publishing to join an expert and enthusiastic Audit and Accounting (A&A) author team. Job Purpose:The A&A technical writer team are responsible for writing and reviewing content for the A&A segment They work with commercial, sales, IT, and editorial teams to innovate the way that content is delivered to maximise the value to our clients. The team also deliver technical and product training and are expected to be active members of external technical committees, for example at ICAEW. The team are looking for a technically strong experienced auditor or accountant to drive content transformation and enhancement of our audit content, particularly considering upcoming changes with ISA (UK) 315 and ISQM (UK) 1. The post holder will take responsibility for authoring and updating audit products on the Croner-i Navigate platform and ensure that content is up to date and relevant for users. Day to Day Responsibilities as a Senior Audit Technical Writer: * Take responsibility for certain audit and practice management products in the Croner-i Navigate platform. * Get involved in supporting commercial and content partnerships for example with audit software companies. * Lead transformation projects for content, products, and processes. * Research and perform or review authoring update work on the A&A products as appropriate for the candidate's expertise and the roles of other team members. This could include: * commentary, insights, and analysis. * tools including audit programmes, model accounts and disclosure checklists. * online training materials (podcasts, videos, recording audio, preparing slides and notes). * contributing articles for news updates, Accountancy Daily and social media. * UK GAAP and IFRS presentation, measurement, and disclosure. * company law and corporate governance; and * practice management guides and tools. * Maintain and expand external networks through social media, webinars, training, sales demos and technical committees. * Work with external expert authors and panel members in practice. * Instruct editorial/production support teams and review output within tight publishing deadlines. * Provide insight and leadership to other team members maintaining accounting/auditing standards and company legislation on Croner-i Navigate platform to ensure that new content is added when needed and editorial notes are up to date. * Answer product queries and assist client experience and sales teams with demos and training. What you bring to the team: * Qualified ACA, ACCA, FCA or FCCA. * Experience of working within an accounting practice environment, typically within the audit function. * Professional knowledge of and strong technical grounding in the areas of auditing and IFRS and UK GAAP accounting, ethics, quality, and risk. * Proven writing and presentation skills, including the ability to convey complex themes in an accessible way to a variety of audiences with varying levels of expertise. * Strong excel, word and IT skills and experience in audit software. * Interest in…

This is a wonderful opportunity to help lead and support a busy telephone and email advice team supporting firms of accountants with VAT advice! Reporting to the Head of Advice and working alongside the senior management team this is a real opportunity to enhance and develop our services. It is on a strong growth trajectory signing at least £2m of new contracts each month and with customers in over 5,000 firms of accountants ranging from sole practitioners to top 100 firms. Across the business there are around 70 tax professionals including a strong VAT team. Want to join the journey? Day to Day Responsibilities: * Line management and coaching of the VAT advice team * Delivering top-quality super service across our advice lines - including call reviews * Resource planning and recruitment support * Liaising with other senior managers across the business, particularly the content team and product team to identify opportunities * Supporting colleagues and providing reviews and second opinions where required * Maintaining a strong working knowledge of VAT legislation and developments * Assisting with the advice service * Assisting with responding to customer requests via e-mail or formal written report * Liaising with customers to understand their requirements * Using the online portal system and workflows, including 'booking' of hours against the customers' consultancy bank etc, to control the workflow and enhance the customer experience. What you Bring to the Team * Relevant experience and qualifications * Ability to organise and prioritise workload in a fast-paced environment and above all get things done - a can do attitude * Ability to mentor, coach and develop the team * Ability to work under pressure to tight deadlines * Effectively manage and motivate the team, with a can-do positive attitude * Possess strong communication skills * A collaborative approach with clients, managers and across the team * Attention to detail, customer service and working to delivery deadlines * A willingness to contribute towards development and improvement of products and service Why Join?This is a fantastic multi award-winning place to work. The office is fast-paced and busy so we look for colleagues who have a positive and results focused attitude and the ability to prioritise workload and work on their own initiative. The management team work closely together to build a strong team ethos and maximise the client experience with our business objectives at heart. So, if you are ambitious, focused and have a passion, we want to hear from you. P968895CCR16INDFIR

Tues, Weds, Thurs 8pm-8am Remote Night Counsellor; Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working candidates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to provide emotional support and guidance and make a difference to people's lives. The successful candidate will be responsible for providing one off emotional support to individuals, conduct clinical assessments and sign post to specialised support services. This is a fantastic opportunity to develop in a professional healthcare environment and to make a difference to many people's lives. Day to Day Responsibilities as a Night Counsellor: * To provide an efficient and effective telephone counselling service to all callers. * To effectively answer calls and triage to determine the most appropriate type of support required, i.e. advice, counselling etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. * To take accurate information and record on the Health Assured data base. * Demonstrate a thorough understanding of the Health Assured products available to a caller and understand what support is most appropriate for the individual's needs. i.e., Debt, Legal, Critical Illness, Talk to a Doctor etc. * Warm transferring callers to the appropriate person and managing expectations at all times. i.e. Legal Department, Talk to a Doctor. * Provide "In the moment support" to callers presenting with support needs. * To arrange follow up and check in calls when deemed appropriate. * To undertake training provided by Health Assured and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc. * Upon mutual agreement to undertake Structured Telephone Counselling cases. * Understand and embrace a "Solution Focused Philosophy" in order to help a caller achieve an outcome in the shortest space of time possible. * Work to and exceed individual and team goals. For example, an individual goal is to achieve a minimum of 25 calls per day. * Personally ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service. * Demonstrate the ability to work under pressure and to prioritise call lengths to ensure that "call backs" are reduced to an absolute minimum. * Demonstrate the ability to provide excellent customer service at all time. In order to be considered for this opportunity it is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours *…

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Department Coordinator to their team.Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are recruiting for a Bids Coordinator who will be responsible for supporting the bidding process for new business opportunities, retenders and renewals. The RoleThe ideal candidate will have a background in bidding to public and private sector clients, with an interest in developing skills in pre-bid strategic work and capture planning. The bid coordinator will work closely with sales, marketing, and technical teams to assist in developing winning strategies for new business pursuits. The role requires good project management skills, attention to detail, and the ability to manage multiple priorities. Day to Day Responsibilities * Support the capture planning process for new business pursuits, including opportunity identification, customer research, and competitive analysis. * Assist in maintaining a pipeline of potential business opportunities. * Collaborate with cross-functional teams to develop win strategies and ensure alignment with customer needs. * Assist in the bid process from start to finish, including opportunity qualification, proposal development, and submission. * Develop and maintain a library of standard proposal content and templates. * Assist in analysing RFP/RFI requirements and creating detailed proposal response plans. * Ensure proposals are compliant with customer requirements and company policies. * Help manage proposal schedules and deadlines. * Participate in customer presentations and negotiations as required. * Assist in continually assessing and improving the bid process to ensure high-quality and timely delivery of proposals. * Maintain knowledge of the company's products and services, market trends, and competitor activities. What you bring to the team? * Bachelor's degree in Business, Marketing, or a related field * Interest in capture planning and pre-bid strategic work, as well as retenders and renewals * Strong project management skills and the ability to manage multiple priorities * Excellent communication, writing, and presentation skills * Strong attention to detail and accuracy * Ability to work effectively with cross-functional teams and build strong relationships * Self-starter with the ability to work independently and meet tight deadlines Benefits: * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company…

Our client is a market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business. This is an ideal opportunity for someone with a strong tax technical grounding, a background in the tax profession or HMRC, excellent writing skills and an interest in media/publishing to join an expert tax writer team. Job PurposeThe tax technical writer team is responsible for maintaining their market-leading tax online commentaries, tools and online learning services. Each team member is allocated specific content to update and develop based on their specific tax expertise. Key Responsibilities:Work on some, or all, of the following ensuring that quality and turnaround time targets are met: * Update and enhance allocated online tax commentary products. * Create and maintain allocated online tools - decision trees, mindmaps, checklists. * Write allocated case reports. * Write articles for Tax Weekly. * Prepare and present online training materials. * Contribute to our expert search tool 'Quick Links'. * Act as Product Champion for a tax title in the portfolio. * Assist the customer support and sales teams with customer queries. * Represent the company at industry events. What you bring to the team * Professionally qualified and experienced * Proven writing skills, including the ability to convey complex themes in an accessible way to a variety of audiences with varying levels of expertise * Presenting skills (webinars, etc) * Comfortable with technology * Good verbal communication skills * Able to engage proactively with colleagues and third party contributors * Authoritative and professional * Unafraid to express a professional opinion * Willingness to embrace change Benefits * 25 Holidays + Bank Holidays * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years 971109LS1R5INDFIR

Our client, a multi-award-winning Business Consultancy, is looking for a VIP VAT Advisor to join their large & growing team of 50+ Advisors and Consultants. The VIP team support a portfolio of accountancy firms ranging from Sole Practitioners to Top 100 practices by providing a telephone consultancy service on all aspects of VAT.This position has the option of being fully remote or hybrid. Mon - Fri | 8:45am - 5:15pmThis role provides the opportunity to share your VAT expertise providing critical technical advice & guidance to ensure that businesses stay compliant and meet their legal obligations. Every day you will be met with new queries and challenges and will be expected to manage each case to a resolution. The team is highly respected and valued by their loyal clients' and they expect each team member to deliver a 5* VIP service reflective of their drive to become a centre of excellence for technical advice. Job PurposeTo support our clients, who are firms of accountants ranging from Sole Practitioners to Top 100 practices, by providing a telephone consultancy service on all aspects of VAT. Job OverviewWe're looking for a VAT professional to join our existing team of over 30 advisors and consultants. The ideal candidate will have a solid grounding in general VAT from working in practice, industry or HMRC. You will hold a recognised professional qualification, or the equivalent gained by experience. You will work within a supportive team environment with the opportunity to generate consultancy and referrals for the business. No overtime! No timesheets! Day-to-Day Responsibilities * Responsible for the provision of high-quality technical telephone VAT advice * Establishing the full facts, researching where appropriate and communicating a full answer, with reference to the appropriate legislation * Maintaining a strong working knowledge in respect of all areas of VAT, including keeping up to date with the appropriate legislation and developments in case law * Generating more in-depth VAT investigation and consultancy referrals * Identifying business development opportunities in order to grow the consultancy client base and provide additional consultancy services * As a VAT professional, you'll require relevant experience in general VAT from working in practice, industry or HMRC and will hold a recognised professional qualification or the equivalent gained by experience. In return, the business offers a comprehensive benefits package including development opportunities with access to CPD and professional qualifications. You will also receive: * Profit Share Scheme * Offices Based in the heart of Manchester * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * PerkBox Discounts * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P879999LS8R19INDLON

Full Time Digital Counsellor (Mon - Fri 12-8pm or 12-8pm Tues, Weds - Sat 9-5pm);Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offer the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a digital environment, adhering to the company's core values and achieving daily goals. The counsellor will provide one off emotional support to individuals, conduct clinical assessments and sign post to specialised support services. The counsellor will support people to use the online health and wellbeing tools, including the company's online wellbeing platform. Job OverviewProviding emotional support and guidance via digital mediums to clients. Assisting with any general administration tasks and ensuring that you and fellow colleagues are providing appropriate emotional support, adhering to the BACP code of ethics. Day to day responsibilities as a Digital Counsellor: * To provide an efficient and effective digital counselling service to all service users. * To effectively answer queries and triage to determine the most appropriate type of support required, i.e. advice, counselling etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. * To take accurate information and record on the Health Assured data base. * Demonstrate a thorough understanding of the Health Assured products available to a service user and understand what support is most appropriate for the individual's needs. i.e., Debt, Legal, Critical Illness etc. * Directing service users to the appropriate person and managing expectations at all times. i.e. Legal Department. * Respond to all web enquiries and tailor responses to meet individual requirements. * Provide "In the moment support" to service users via the live agent function. * To maintain a caseload of online CBT clients * Conduct full and robust clinical assessments in accordance to Health Assured's policy. * Effectively identify and manage risk in accordance with Health Assured's "Risk Policy". * To undertake training provided by Health Assured and to utilise appropriate skills within interactions, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc. Essential Skills and Competencies as a Digital Counsellor: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * To be a member of the BACP * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) with outstanding written communication, motivational and engagement skills. * High level of organisational ability; ability to work to tight deadlines and targets Desirable skills and Competencies for a Digital Counsellor: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Good communication…