Group Jobs

Shift Patterns: 7pm - 7am Sun, Mon, tues OR 7pm-7am Weds, Thurs, Fri - Remote Night Counsellor;Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working candidates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to provide emotional support and guidance and make a difference to people's lives. The successful candidate will be responsible for providing one off emotional support to individuals, conduct clinical assessments and sign post to specialised support services. This is a fantastic opportunity to develop in a professional healthcare environment and to make a difference to many people's lives. Day to Day Responsibilities as a Night Counsellor: * To provide an efficient and effective telephone counselling service to all callers. * To effectively answer calls and triage to determine the most appropriate type of support required, i.e. advice, counselling etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. * To take accurate information and record on the Health Assured data base. * Demonstrate a thorough understanding of the Health Assured products available to a caller and understand what support is most appropriate for the individual's needs. i.e., Debt, Legal, Critical Illness, Talk to a Doctor etc. * Warm transferring callers to the appropriate person and managing expectations at all times. i.e. Legal Department, Talk to a Doctor. * Provide "In the moment support" to callers presenting with support needs. * To arrange follow up and check in calls when deemed appropriate. * To undertake training provided by Health Assured and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safe guarding etc. * Upon mutual agreement to undertake Structured Telephone Counselling cases. * Understand and embrace a "Solution Focused Philosophy" in order to help a caller achieve an outcome in the shortest space of time possible. * Work to and exceed individual and team goals. For example, an individual goal is to achieve a minimum of 25 calls per day. * Personally ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service. * Demonstrate the ability to work under pressure and to prioritise call lengths to ensure that "call backs" are reduced to an absolute minimum. * Demonstrate the ability to provide excellent customer service at all time. In order to be considered for this opportunity it is essential that you have the following: * Minimum diploma level 4…

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…

Ready to Revolutionize Marketing?Seeking a passionate Marketing Executive ready to shape success with our client - a leading EAP and OH provider. As part of the globally renowned business, you'll spearhead growth strategies, captivate audiences with cutting-edge webinars, and drive revenue in the UK & Ireland. Your Impact: * Craft and orchestrate top-notch wellbeing webinars and automation campaigns. * Lead the charge on our marketing strategy, boosting leads, revenue, and ROI. * Unleash your creativity, fostering thought leadership and market responsiveness. * Elevate our brand through innovative marketing initiatives and PR. Your Skills: * 2+ years in a similar role, delivering exceptional results under pressure. * Proficiency in Excel & Google Analytics; Salesforce expertise is a plus. * A data-driven mindset, coupled with problem-solving prowess. * A knack for relationship-building and seamless cross-functional collaboration. * Thrive in a fast-paced environment, driving initiatives from strategy to execution. What Awaits You: * Generous holiday package and special perks like your birthday off. * Health benefits, profit share scheme, and enticing incentives. * A vibrant work culture - from Fab Fridays to company-wide events! Step into an unparalleled opportunity to make a lasting impact. Join us in redefining success in the marketing realm! 971368CCR2INDMANS

Portfolio are proud to be exclusively representing our client who provide Legal Expenses and Commercial Liability insurance products to small businesses. Their products help businesses facing a wide range of legal disputes, including employment issues, health and safety matters and tax investigations.This role is a fantastic opportunity for someone looking to join a busy insurance claims team at a very exciting time for a fast-growing company. The role has clear scope for development as the business continues to evolve. You will provide market-leading customer service in every case whilst continuously developing knowledge, skills, and behaviours. The role requires you to be part of and contribute to a high performing team through exemplary claims handling, control indemnity spend as well as high quality, maximum quantity output. Experience of working in Employment Claims environment or Employment Law/ HR knowledge is essential to this role, as well as a high attention to detail and a confident decision-making ability. You must be a great team player with a collaborative attitude and have the ability to communicate effectively and build and maintain relationships, both internally and external stakeholders.This role will be paying up to £30,000 based on experience. Day to Day Responsibilities: * Insurance claim reviews - assessing Tribunal papers and all other available information to make accurate insurance claims decisions in line with the policy wording. * Liaising with clients and ensuring all insurance decisions are made in a timely and efficient manner. * Effectively manage own workload of varying priorities * Monitoring claims progress and working with our intermediary's Liability Consultants to get the best claims outcomes for clients and Irwell. * Reviewing and responding to requests for an insurance contribution to settlement from the Intermediary's Litigation Consultants, to assist them in their negotiations. * Where a case has lost at Tribunal, reviewing tribunal papers against detailed HR advice logs, and advising on policy coverage. * Understand how to assess all claims information and apply a reserve in line with the reserving methodology. * Ensure the clients are treated fairly and receive excellent service in accordance with industry and company guidelines. * Ensure that all claim's related intelligence is recorded accurately. * Proactively develop your learning and skills. * Seek opportunities to improve and share learnings with colleagues. 45655NBR2INDMANJ

Exciting Job Opportunity - Associate Director of Health & Safety!My client has been providing invaluable guidance in HR and Health & Safety for over 40 years. Despite substantial growth, it retains the core values of a small business, intimately understanding the needs of its clientele. Having pioneered 24/7 employment law support, its seasoned consultants have been the guiding force through complex workplace challenges. What truly sets this entity apart is its dedication to understanding individual business goals.As a pivotal leader in our team, you'll shape a dynamic department, driving operational brilliance and unparalleled customer service in a high-speed, innovative setting. Responsible for managing and directing a department of 30+ supporting over 22,000 clients! Day to Day Responsibilities * To drive performance and development and motivate the H&S department. Achieving this through setting objectives, the vision and strong communication and management * Drive and deliver a hands on culture within the department, remaining close to the detail in every aspect of H&S * Deliver a continuous improvement culture, consistently reviewing the department from a technical, customer service, commercial and cost perspective * Maximise the use of technology within the department to drive time and cost savings * Report on and review all H&S delivery metrics to the board on a weekly basis, identifying issues at source quickly and rectifying them * To ensure that knowledge levels, of both sales and service teams, and control mechanisms are maintained through the appropriate provision of management information, quality management, the monitoring of performance levels and the provision of development activities within an established culture of change * Manage team resources through effectively planning and allocating workloads; managing absence and staff turnover; recruitment and succession planning * To drive an optimal delivery model through utilisation of H&S consultants to drive maximum number of visits without impacting quality * Manage the department to deliver against targets in relation to client service, retention, referrals and profitability * To develop links and relationships with internal stakeholders to enhance existing relationships and to maximise development opportunities * Contribute to effective cross department and cross team communication with a particular emphasis on collaborating with the wider team * To support the continuing accreditation and certification of ISO standards * Manage internal Health & Safety compliance * Work closely with the Sales Director to help drive the strategy for increasing H&S Sales across the business * Represent the business on all matters linked to Health & Safety * Own the budget for the H&S Department ensuring the department is run commercially and drive cost savings through optimisation of systems, people and technology * Recruit, manage and lead a motivated department with a high performance culture Qualifications and Skills: * Certification in CMIOSH or equivalent. * Proven record in delivering exceptional H&S standards. * Strong leadership and team management skills. * Ability to engage stakeholders across all levels effectively. * Thrives in a fast-paced, entrepreneurial environment. Join a team dedicated to setting new benchmarks in Health & Safety services. If you're passionate…

CLOUD TELECOMS ENGINEERPortfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Cloud Telecoms Engineer.A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management. You will be forward thinking, customer focussed and self-motivated with the drive to improve all IT services and the user experience. The Successful Cloud Telecoms Engineer should have experience in most of the following: * Excellent troubleshooting and problem-solving skills. * Cloud telephony experience * Experience in PBX SIP VOIP support and implementation. * Experience in billing and NGN platform management. * Be passionate about technology and tele-communications. * ITIL experience. * RingCentral * Work force planning / contact centre background * Atos products (OSV / OSCC/ Xpressions / DLS) experience * BT architect / Lite control experience * SIP exposure, integration and migration What's on offer? * The role is a permanent position with a 6 month probationary period. The working week is based on 37.5 hours. * 25 Days Holiday + Bank Holidays * Profit Share Scheme * Breakfast provided each Monday morning & monthly drinks * Contributory company pension scheme * Childcare voucher scheme * Access to the Employee Assistance Programme (EAP) P971394NBRINDMANS

Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Frontend Developer. Day to day Responsibilities: * You make realistic commitments that you are confident of meeting and strive to do so. * Maintain and improve engineering practice. * Maintain and improve software quality for features built (TDD, Pairing, Peer Review, Static Analysis). * Support the product owner and Development Lead in the provision of estimates that are at an appropriate level of fidelity for the phase in the development lifecycle. * Support the QA in identifying describing and resolving defects. * Support the BA in the elaboration of requirements. * You take responsibility for the entire lifecycle of delivery from idea, marketing, sales and operation. * Manage your own training requirements. * Attend industry events and share the value with your Key Skills: * knows React (with experience in the Gatsby and NextJS frameworks) * experience in building marketing websites (and website SEO knowledge would be great as well) * Knowledge around continuous integration, services like Azure Devops * has experience with unit and cypress testing * experience working in an agile environment would be good * knowledge of graphql, as well as any CMS experience (we use DatoCMS) If you're interested, please apply and drop me an email at nandini.bhatia@theportfoliogroup.co.uk! P45748NBR2INDMANS

Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.In this role our client is looking for a candidate that possess an ability to work in cross-functional product teams, in a truly agile way, delivering small increments of value to our customers very frequently. An Ideal candidate would have experience of REST, JSON and how to build clean architecture with TDD and BDD for mobile platforms.The ideal candidate will have a positive, 'can-do' attitude, with a thirst for knowledge and the ability communicate knowledge effectively and work within a team. Key Responsibilities/Skills: * Ensure that the initiative has a coherent Definition of Done and that your features are met. * Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets. * Exhibit cross functional behaviour and support other competencies within the company. * Able to negotiate and compromise solutions and find the balance between best practice, expediency and longer-term maintenance costs. * Demonstrate, discuss and permeate current good practice in the skills specific to your professional family across other members of your professional family. * Propose new technology, process or tooling to improve efficiency being aware of the future maintenance costs and consistency across other product teams. * You make realistic commitments that you are confident of meeting and strive to do so. * Maintain and improve engineering practice. * Maintain and improve software quality for features built (TDD, Pairing, Peer Review, Static Analysis) * Support the product owner and Development Lead in the provision of estimates that are at an appropriate level of fidelity for the phase in the development lifecycle. * Support the QA in identifying describing and resolving defects. * Support the BA in the elaboration of requirements. * You take responsibility for the entire lifecycle of delivery from idea, marketing, sales and operation. * Manage your own training requirements. * Attend industry events and share the value with your Benefits: * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Company incentives, access to discount schemes. * Profit Share Scheme. P971080NBR2INDMANS

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…