Group In Greater Manchester Jobs
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Employment Law Sales Support Greater Manchester
Permanent £30,000 - £33,000 Per Annum
Ref: 47390LF Group
Portfolio are proud to be exclusively representing our client, an award-wining, multinational HR Solution for SME's, in their search for an Employment Law expert to provide Sales Support. The role sits within a busy, fast paced Sales department and would be a great opportunity for an individual with prior sales and HR Degree or Employment Law experience.Utilising your employment law knowledge and experience, you will provide crucial HR and employment law advice to prospective clients of Bright HR throughout different sectors across the United Kingdom.You will support Business Development Managers in their sales meetings, with the aim of showcasing our services to the prospect. Job OverviewThe role requires you to work in a team providing legally compliant HR advice and solutions to prospective clients during sales meetings by online video, alongside our Business Development Managers.You will advise on all aspects of HR and Employment Law in order to support the business needs of the individual prospect, whilst highlighting any commercial options that are likely to assist them once they become a Bright HR client.You will also support our Sales and Marketing endeavors with advice and content support via telephone and email. Day-to-Day Responsibilities * To participate in sales meetings with our BDMs via video or telephone, and support with any HR advice required as part of the process before, during and post appointment. To provide initial HR guidance on any live issues the prospect may have, in order to showcase & demonstrate the value of the service and expertise which is provided to clients of Peninsula and emphasise the value of any additional support that we're able to provide once the prospect comes on board. * Ensure that personal knowledge of HR and Employment Law best practice, and knowledge of the Bright HR Service is continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and Business Sales Consultant's in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to our Advisory Team and ensuring the case is handled in line with internal SLAs and any initial advice given. * To ensure the necessary updates are made on the internal system. * Review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case and offering critique support. * Participate and deliver Company internal training and legal updates to ensure that advice provided is best in class and compliant at all times. * Conduct weekly Employment Law knowledge booster sessions with the Business Development Manager Team and Business Support Consultants to enhance the knowledge across the teams. * Undertake daily 1-1 coaching sessions with the Business Sales Consultants to assist them with building a need for the services Bright HR can offer. * Host weekly employment law webinar sessions for prospect clients demonstrating the need for the Bright HR services available. * Carry out other tasks that are deemed necessary by the Management Team.…
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Scheduling Administrator. The role sits within a busy, fast paced legal department and would be a great opportunity for an individual with prior scheduling experience, looking to expand their industry knowledge.We are looking for someone with to prioritise workforce optimisation of tasks within the legal services department. The successful candidate will have the ability to work with various systems to audit and enter vast amount of data and information. As well as be required to speak daily with legal consultants to ensure SLA is achieved and diaries are optimised efficiently. Day to Day Responsibilities: * Co-ordination of Legal Expert's diaries and the ability to prioritise their workloads effectively. * Administrative tasks such as case reviews, gathering important information from emails and teams' requests, then inputting data into various systems. * Auditing and housekeeping tasks from numerous systems. * Logging-in and allocation of cases. * Contract checks and reviews. * Meet departmental and company protocols and KPI's. * Liaising daily and frequently with Legal Experts over teams, email and face to face regarding their workloads and requirements. * Inbound calls and outbound calls to Clients, Legal Experts and Tribunals. The need for the calls is to usually gather information to allow the Department to plan and run more effectively. * Provide support to the resource Planning Team Lead/Client Liaison Officer as needed to deputise in their absence. In order to be considered for this opportunity it is essential that you have the following: * A 'Yes I Can' attitude - solution oriented. * Ability to work in an extremely fast-paced environment. * Time management & effective organisational skills. * Strong communication skills via all mediums. * Ability to prioritise tasks. * Ability to use your own initiative and problem solve. * Auditing skills. * Microsoft office skills are desirable but not a necessity. * Team player. * Workforce planning experience would be an advantage. 47389LFRINDMANJ
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Scheduling Administrator. The role sits within a busy, fast paced legal department and would be a great opportunity for an individual with prior scheduling experience, looking to expand their industry knowledge.We are looking for someone with to prioritise workforce optimisation of tasks within the legal services department. The successful candidate will have the ability to work with various systems to audit and enter vast amount of data and information. As well as be required to speak daily with legal consultants to ensure SLA is achieved and diaries are optimised efficiently. Day to Day Responsibilities: * Co-ordination of Legal Expert's diaries and the ability to prioritise their workloads effectively. * Administrative tasks such as case reviews, gathering important information from emails and teams' requests, then inputting data into various systems. * Auditing and housekeeping tasks from numerous systems. * Logging-in and allocation of cases. * Contract checks and reviews. * Meet departmental and company protocols and KPI's. * Liaising daily and frequently with Legal Experts over teams, email and face to face regarding their workloads and requirements. * Inbound calls and outbound calls to Clients, Legal Experts and Tribunals. The need for the calls is to usually gather information to allow the Department to plan and run more effectively. * Provide support to the resource Planning Team Lead/Client Liaison Officer as needed to deputise in their absence. In order to be considered for this opportunity it is essential that you have the following: * A 'Yes I Can' attitude - solution oriented. * Ability to work in an extremely fast-paced environment. * Time management & effective organisational skills. * Strong communication skills via all mediums. * Ability to prioritise tasks. * Ability to use your own initiative and problem solve. * Auditing skills. * Microsoft office skills are desirable but not a necessity. * Team player. * Workforce planning experience would be an advantage. 47389LFINDMANJ
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for an Executive Assistant / Personnal Assistant. We are looking for an Executive Assistant / PA to support the director of Legal services with various admin tasks, liaising with other departments and follow up on and give updates on assignments to ensure completion. We would like to speak to people who have PA experience, diary management, reporting, good organisation etc. Job PurposeIn this role there is a requirement to provide administrative support to the Legal Services Director and the Group In House Legal Team in order to assist with the conduct, administration and management of all new and ongoing legal matters relating to the Peninsula Group of Companies. Job OverviewWe are looking for an enthusiastic, motivated and hardworking Legal Executive Assistant who will be adaptable to a variety of administrative tasks that will assist the Legal Services Director and the Group In House Legal Team in their respective functions. This may include client issues, project work, and ongoing Group In House Legal matters. You must have excellent organisational skills and attention to detail to ensure work is produced to a high standard. Day-to-Day Responsibilities * To maintain office systems, including data management and filing. * To produce documentation relating to project work, where required. * To deal with incoming email, post and corresponding on the Company's behalf. * To assign work in the absence of the Legal Services Director or members of the Group In House Legal Team. * To organise and maintain diaries and make appointments, including any print outs required for scheduled meetings and preparation of meeting agendas where required. * To assist the Legal Services Director to ensure that work assigned to other individuals or departments is completed, i.e. follow up on delegated work in order to meet deadlines. * To assist the Legal Services Director with internal reporting, e.g. reports for the monthly management meetings and Group Operations Meetings. * To assist with minuting meetings and any necessary follow up on any outstanding action points. * To assist the Legal PA and/or the Executive Assistant to the Group Operations Director with administrative work where required. * This is not an exhaustive list and you will be expected to perform different tasks necessitated by your role and the overall business objectives of the organisation. What you Bring to the Team · A "can-do" attitude, a thirst for knowledge and the ability to communicate effectively with the Company's Directors and the wider service teams.· Ability to work in a fast paced environment.· Strong time management skills.· A dynamic, flexible and enthusiastic approach, as well as the ability to work under pressure. INDMANJ
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Content Manager to their team.This is an opportunity to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work.' The RoleThe Bid Content Manager will be responsible for supporting other bid team members to complete RFI's, Selection Questionnaires, salesforce administration and responsible for maintaining and expanding a database of pre-written content to improve bid quality. Responsible for defining and optimising the content repository structure and record management system.Experience: Ability to identify and work with relevant subject matter experts (SME) within the business who are owners of the pre-written content and ensure the content is updated on a pre-agreed cycle. Confident in dissecting RFPs and identifying frequently asked questions that need to be maintained in a knowledgebase. Broad market knowledge of proposal automation, AI tools, and database solutions. Day To Day Responsibilities * Responsible for the overall bid library * Re-write content into a defined style, ensuing that it is clearly articulated and easy to integrate into proposals. * Ensure legal and operational compliance of all content / database records. * Work with graphic designers as required, maintaining a strong graphics database. * Schedule regular reviews of the knowledgebase to identify areas that need to be updated / expanded. * Review the structure of the bid library on a regular basis, ensuring it meets the needs of the business. * Provide regular training to users of the bid library and gather feedback on a regular basis. * Excellent project management skills * Strong written English language skills. * Support the team with RFIs, selection questionnaires, and providing relevant content. What You Bring to The Team * Bachelor's degree in Business, Marketing, or a related field * Strong project management skills and the ability to manage multiple priorities * Excellent communication, writing, and presentation skills * Strong attention to detail and accuracy * Ability to work effectively with cross-functional teams and build strong relationships * Self-starter with the ability to work independently and meet tight deadlines Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes P46534LSR4INDMANJ
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Content Manager to their team.This is an opportunity to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work.' The RoleThe Bid Content Manager will be responsible for supporting other bid team members to complete RFI's, Selection Questionnaires, salesforce administration and responsible for maintaining and expanding a database of pre-written content to improve bid quality. Responsible for defining and optimising the content repository structure and record management system.Experience: Ability to identify and work with relevant subject matter experts (SME) within the business who are owners of the pre-written content and ensure the content is updated on a pre-agreed cycle. Confident in dissecting RFPs and identifying frequently asked questions that need to be maintained in a knowledgebase. Broad market knowledge of proposal automation, AI tools, and database solutions. Day To Day Responsibilities * Responsible for the overall bid library * Re-write content into a defined style, ensuing that it is clearly articulated and easy to integrate into proposals. * Ensure legal and operational compliance of all content / database records. * Work with graphic designers as required, maintaining a strong graphics database. * Schedule regular reviews of the knowledgebase to identify areas that need to be updated / expanded. * Review the structure of the bid library on a regular basis, ensuring it meets the needs of the business. * Provide regular training to users of the bid library and gather feedback on a regular basis. * Excellent project management skills * Strong written English language skills. * Support the team with RFIs, selection questionnaires, and providing relevant content. What You Bring to The Team * Bachelor's degree in Business, Marketing, or a related field * Strong project management skills and the ability to manage multiple priorities * Excellent communication, writing, and presentation skills * Strong attention to detail and accuracy * Ability to work effectively with cross-functional teams and build strong relationships * Self-starter with the ability to work independently and meet tight deadlines Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes P46534LSR3INDMANJ
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Customer Service Specialist Greater Manchester
Permanent £27,900 - £28,000 Per Annum
Ref: 47356FAR Group
Ready to make a real difference in customer satisfaction? Step into the spotlight as our next Customer Care Specialist! Embark on a journey where every interaction is an opportunity to dazzle and delight. If you're fueled by passion, thrive on problem-solving, and crave a vibrant work environment, this is your moment to shine. Join in on redefining customer care excellence. ROLE DESCRIPTIONIn a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale, or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. MAIN RESPONSIBILITIES * Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised. * Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced. * Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately, and the relevant internal contacts are notified of any risk. * Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage. * Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice. * Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users. SKILLS AND EXPERIENCE * Customer service experience is essential. * The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs. * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability. * The ability to work in a fast-paced environment. * Able to adapt to change. * Can take responsibility of own product knowledge. * Able to communicate at different levels throughout the business. About the clientThe only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart.They are on a mission to transform people management for businesses. They've been making life easier for employers since 2015 with their range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally.They are a people business. The market moves quickly and so do they. They put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind. 47356FARINDMANJ
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HR Documentation Advisor Greater Manchester
Permanent £22,000 - £25,000 Per Annum
Ref: 46996LF Group
Portfolio are proud to be representing our client, one of the fastest growing HR Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and health and safety helping businesses manage their day-to-day, removing administration burden and growing their bottom line.We are looking for a HR / CIPD / Employment Law professional to join the team providing clients with documentation advice. You will be holding phone and teams calls with business owners, offering advice and assistance around any HR documentation such as employment contract, letters, policy and employee guidance. You may need to create policy and documents ensuring they are legally compliant and provide protection for both employer and employee. This role offers amazing exposure to HR issues whilst being very varied and fast paced so organisation and attention to detail are a must! If you are looking for a role that gives great progression with Human Resources, and hold the relevant qualifications, please apply today and we'll be in touch! Job PurposeThe main priority of the role is to create, update, maintain and review employment documentation for our clients.Job OverviewThis role is a busy and fast paced position within Employment Consultancy Services and the successful candidate will have a good understanding of Employment Legislation, specifically relating to policy wording and requirements, will be focused on attention to detail and have great customer focus.Day-to-Day Responsibilities* To create client documentation based on the needs of the client and the suitability of relevant policies and procedures.* To read through clients' existing documentation checking for terms that breach Employment Law and typographical/grammatical errors and correcting these.* Liaise with clients over the phone, drafting any new documents, and deal with queries as appropriate.* To provide a client focused and personalised approach, building relationships and enhancing the client experience at all times. Ensure applying the "super duper" service on every interaction.* To focus on continuous engagement of clients with the documentation that has been provided, ensuring these documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations.* To guide clients through their online client portal.* Liaise with the Digital Field Consultants and deal with queries as appropriate.* Manage own workload working from the task list.* Ensure deadlines and any KPI/SLA/targets are met.* Ensure work in line with any quality criteria/instruction in place.* To ensure you are fully updated on products and additional services in order to drive referrals and engagement with other services which aids retention.* To record work via computerised systems, using the log process, work log on the Advice, SharePoint and Successflow systems.* Check client details using the computerised database.* Attend team meetings, as and when required, including mornings/evenings and weekend conferences/development/training days.* Maintain a clear desk and tidy work environment.* To undertake E-learning sessions as and when required.* Assist with training for new starters. What you Bring to the Team* Knowledge of employment law.* Excellent written English.* Excellent word processing skills.* Attention to…
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Customer Care Specialist Greater Manchester
Permanent £27,900 - £28,000 Per Annum
Ref: 47356FA Group
Ready to make a real difference in customer satisfaction? Step into the spotlight as our next Customer Care Specialist! Embark on a journey where every interaction is an opportunity to dazzle and delight. If you're fueled by passion, thrive on problem-solving, and crave a vibrant work environment, this is your moment to shine. Join in on redefining customer care excellence. ROLE DESCRIPTIONIn a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale, or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. MAIN RESPONSIBILITIES * Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised. * Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced. * Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately, and the relevant internal contacts are notified of any risk. * Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage. * Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice. * Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users. SKILLS AND EXPERIENCE * Customer service experience is essential. * The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs. * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability. * The ability to work in a fast-paced environment. * Able to adapt to change. * Can take responsibility of own product knowledge. * Able to communicate at different levels throughout the business. About the clientThe only software powered by HR, health & safety, and legal experts. Everything you need to simply manage your staff, all in one place, PLUS free tools to set your business apart.They are on a mission to transform people management for businesses. They've been making life easier for employers since 2015 with their range of innovative software, are providing HR, H&S, and business support to over 95,000 businesses globally.They are a people business. The market moves quickly and so do they. They put the customer first, working hard and always looking ahead, purposefully innovating to ensure peace of mind. 47356FAINDMANJ