Group In Greater Manchester Jobs
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Development Lead (Full Stack) Greater Manchester
Permanent £75,000 - £80,000 Per Annum
Ref: P46623NB Group
Job PurposeTo manage the team of developers supported by analysis, development, test, and delivery management skills in assuring that the features that the team builds are valuable and at a high level of quality. To derive metrics that allow schedule predictions to be made with a good understanding of the fidelity. To assure the team has the appropriate skills, process, and practice to achieve a successful outcome. To manage the professional development of the team of developers. This individual will report to our Associate Director - Payroll as well as matrix reporting into the CTO. What you will bring to the team * Experience of leading a software delivery team to delivery business ideas into production as high-quality working software. * Experience of line managing direct reports and supporting them to meet their career aspirations. * Still hands on regarding development practices, being able to lead by example in terms of developing solutions. * A strong development background utilising back-end technologies including C# Azure Functions / Framework / SQL Server and/or front-end development in React or similar. * Experience working and building solutions within Azure. Desirable - Logic Apps. * Able to communicate a complicated problem accurately and coherently to a team with different skill sets. * Able to negotiate and compromise solutions and find the balance between best practice, expediency, and longer-term maintenance costs. * Strong leader able to motivate and inspire a broad technology team. * Ensure that the initiative has a coherent Definition of Done and that your features are met. * Propose new technology, process, or tooling to improve efficiency being aware of the future maintenance costs and consistency across other product teams. P46623NBINDMANS
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Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 100,000 business across the UK, Ireland, Canada, New Zealand, and Australia.Since their launch in 2015 they have branched out to more areas of HR and now provide services like employment law advice, expert health & safety support, a confidential employee wellbeing service and much more! They have over 200 people employed, and you will find them primarily in the office which boasts some of the best views you'll get of the city. They strongly believe that magic happens when talented people get together in a room, and their 4/1 hybrid approach has nurtured a tight-knit community. One where face-to-face interaction isn't a necessity, but a preference that drives collaborative spirit and creative solutions. What are they looking for?They're looking for someone to plan, design and carry out comprehensive research activities that help their teams deliver the right features and services to their customers. You'll collect and analyse data from many sources (both qualitative and quantitative) to make recommendations and improve the customer experience of their web and mobile apps. You'll be competent in collating, analysing, and presenting research findings in an engaging way, and produce actionable insights that shape the future of their digital customer experience. Skills and Experience: * 3+ years of experience in conducting user research for digital products. * Strong user research skills, proficient in both quantitative and qualitative methodologies. * Confident with web analytics tools (e.g. GA, PowerBI, Pendo, Hotjar). * Experience producing and analysing user journeys and flows to illustrate how customers interact with our products. * Experience with remote research and surveying platforms (e.g. Maze, SurveyMonkey). * Skilled in planning and managing participant recruitment, recommending appropriate tooling, maintaining research repositories etc. * Familiarity with design and collaboration tools (e.g. Figma, Figjam, Miro, Jira, Confluence). * Knowledge of A/B testing concepts and an openness to collaborate with CRO specialists. * Ability to coach and guide others in conducting effective user research and applying best practices. * Comfortable planning and facilitating engaging research workshops. * Ability to independently plan and design research strategies, translating research findings into actionable insights. Benefits: * 25 days holiday, increasing with length of service, plus a day off for your birthday. * £500 annual budget for every team member for training materials and supplies. * 2 conference days per year to attend relevant events to further your own development. * Enhanced sick pay and an Employee Assistance Program (EAP) scheme. * Health Shield scheme for additional health coverage. * Cycle to Work scheme. * Season ticket loan. * Profit Share scheme reflecting the company's success. * Free breakfast every Monday and office fruit to promote a healthy lifestyle. * Various retail discounts and perks. * Flexi-time options for better work-life balance. * Access to an on-site gym (coming soon).INDMANS
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Customer Service Account Manager Greater Manchester
Permanent £21,000 - £23,000 Per Annum
Ref: 967763CCR2 Group
Join a rapidly growing consultancy group with a passion for providing world-class care to all clients worldwide!As a Client Care Specialist, your role is to deliver exceptional customer service and provide support to our expanding client base. You'll be the first point of contact for our clients and ensure their issues and concerns are resolved quickly and efficiently. Day to Day * Provide top-notch customer service to new and existing clients. * Manage client data and update profiles with accurate information. * Reschedule appointments when needed. * Handle client and consultant telephone and email inquiries, meeting or exceeding internal Service Level Agreements (SLAs). * Coordinate with the Business Development Manager for clarification of client services. * Work closely with clients to resolve complaints and other issues. * Actively seek opportunities to expand the services provided to clients. * Ensure all communication with clients is clear, accurate, and informative. YOU? * A positive, "can-do" attitude. * Exceptional customer service and relationship-building skills. * Strong communication abilities, both verbal and written. * Ability to work effectively in a fast-paced environment. * Solid time management skills. * Flexibility and adaptability to handle pressure and changing priorities. 967763CCR2INDMANJ
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Customer Care Specialist Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: P967763CCR Group
Are you passionate about delivering exceptional customer service? Do you excel at turning problems into opportunities? As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance. Day to Day * Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service. * Taking ownership of all service issues, finding root causes, and providing suitable resolutions to clients' concerns. * Using Salesforce or the relevant CRM to record accurate details of service issues, allowing for comprehensive management information (MI) and reporting. * Handling technical and compliance-related complaints, following established procedures, and notifying internal contacts of any risk. * Providing feedback to sales and service agents to improve efficiencies, processes, and promote best practices. * Enhancing client sentiment and our online reputation by reaching out to dissatisfied users and turning their experience around. YOU? * You have a proven track record in customer service and a knack for addressing issues in a positive manner. * You can handle objections and make recommendations based on client needs. * Whether it's listening to a client's problem or explaining complex topics, you're a pro at communicating with clients of varying technical abilities. * You thrive in a fast-paced environment and can adapt to change quickly. * You take responsibility for knowing our products inside out. * You're comfortable communicating at different levels within our business and with clients. Ready to make a difference? Apply now to become a Customer Care Specialist, becoming a part of a team that values excellence in customer service! P967763CCRINDMANJ
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Are you a master at juggling schedules and ensuring smooth operations? We're seeking a talented Diary Planner to support our dedicated team of Health & Safety Consultants. Your role will be crucial in coordinating appointments, optimizing travel routes, and maximizing productivity across the board. Day to Day * Confirmed scheduling of consultants' diaries four weeks ahead, aligning with targets set by the Regional Manager. * Prioritize critical health & safety visits and ensure efficient backfilling to optimize productivity. * Utilize geographical planning to minimize travel time for consultants. * Confirm all appointments by close of business every Wednesday for the week ahead. * Collaborate with the Team Leader to review schedules and provide feedback on high-mileage appointments. * Proactively backfill canceled appointments and reschedule them for the next available date. * Coordinate consultant availability, holidays, training, and birthdays to prevent scheduling conflicts. * Act as a liaison between consultants and management, escalating any scheduling issues as needed. YOU? * Strong negotiation skills to coordinate appointments effectively. * Ability to multitask and prioritize tasks efficiently. * Proficient in problem-solving to address scheduling conflicts. * Excellent customer service skills to interact with clients professionally. * Geographical awareness to optimize travel routes. * Ability to maintain and build internal relationships with team members. If you're ready to take on a dynamic role where every day brings new challenges and opportunities, apply now to become our next Diary Planner! P967763CCINDMANJ
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Marketing Campaign Coordinator Greater Manchester
Permanent £26,000 - £30,000 Per Annum
Ref: 970592CCR Group
Are you ready to ignite your career in a vibrant tech company revolutionizing workplace solutions for SMEs?My client is on the lookout for a Sales and Marketing Coordinator to join a vibrant marketing team. In this role, you'll be at the heart of our mission to propel business development through innovative marketing strategies. Day to DaySales Enablement * Be the backbone of our Sales and Marketing teams, assisting with scheduling, content distribution, and sales enablement documentation. * Dive into the creative process by crafting engaging marketing materials and supporting sales initiatives with compelling content. * Coordinate inbound requests, ensuring smooth communication and prioritization to meet company objectives. Campaign Coordination & Planning * Lead the charge in coordinating cross-functional marketing efforts, from campaign planning to execution across various channels. * Drive campaign success by collecting and analyzing performance insights, optimizing strategies for maximum impact. * Keep our brand channels fresh and engaging, ensuring alignment with our commercial goals and industry trends. * Dive into industry research to inform our roadmap and planning, always staying ahead of the curve. You? * Strong organizational skills and a knack for multitasking. * Excellent communication abilities to foster collaboration across departments. * A creative flair, with experience in Adobe Suite and Canva. * Analytical mindset with proficiency in GA4 and Excel. * Familiarity with roadmap and ticketing tools like Confluence and Jira (preferred). If you're ready to dive into a fast-paced environment where every day brings new challenges and opportunities for growth, apply now to join this forward thinking, dynamic team! 970592CCRINDMANJ
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Content Manager to their team.This is an opportunity to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work.' The RoleThe Bid Content Manager will be responsible for supporting other bid team members to complete RFI's, Selection Questionnaires, salesforce administration and responsible for maintaining and expanding a database of pre-written content to improve bid quality. Responsible for defining and optimising the content repository structure and record management system.Experience: Ability to identify and work with relevant subject matter experts (SME) within the business who are owners of the pre-written content and ensure the content is updated on a pre-agreed cycle. Confident in dissecting RFPs and identifying frequently asked questions that need to be maintained in a knowledgebase. Broad market knowledge of proposal automation, AI tools, and database solutions. Day To Day Responsibilities * Responsible for the overall bid library * Re-write content into a defined style, ensuing that it is clearly articulated and easy to integrate into proposals. * Ensure legal and operational compliance of all content / database records. * Work with graphic designers as required, maintaining a strong graphics database. * Schedule regular reviews of the knowledgebase to identify areas that need to be updated / expanded. * Review the structure of the bid library on a regular basis, ensuring it meets the needs of the business. * Provide regular training to users of the bid library and gather feedback on a regular basis. * Excellent project management skills * Strong written English language skills. * Support the team with RFIs, selection questionnaires, and providing relevant content. What You Bring to The Team * Bachelor's degree in Business, Marketing, or a related field * Strong project management skills and the ability to manage multiple priorities * Excellent communication, writing, and presentation skills * Strong attention to detail and accuracy * Ability to work effectively with cross-functional teams and build strong relationships * Self-starter with the ability to work independently and meet tight deadlines Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes P46534LSRINDMANJ
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Content Manager to their team.This is an opportunity to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work.' The RoleThe Bid Content Manager will be responsible for supporting other bid team members to complete RFI's, Selection Questionnaires, salesforce administration and responsible for maintaining and expanding a database of pre-written content to improve bid quality. Responsible for defining and optimising the content repository structure and record management system.Experience: Ability to identify and work with relevant subject matter experts (SME) within the business who are owners of the pre-written content and ensure the content is updated on a pre-agreed cycle. Confident in dissecting RFPs and identifying frequently asked questions that need to be maintained in a knowledgebase. Broad market knowledge of proposal automation, AI tools, and database solutions. Day To Day Responsibilities * Responsible for the overall bid library * Re-write content into a defined style, ensuing that it is clearly articulated and easy to integrate into proposals. * Ensure legal and operational compliance of all content / database records. * Work with graphic designers as required, maintaining a strong graphics database. * Schedule regular reviews of the knowledgebase to identify areas that need to be updated / expanded. * Review the structure of the bid library on a regular basis, ensuring it meets the needs of the business. * Provide regular training to users of the bid library and gather feedback on a regular basis. * Excellent project management skills * Strong written English language skills. * Support the team with RFIs, selection questionnaires, and providing relevant content. What You Bring to The Team * Bachelor's degree in Business, Marketing, or a related field * Strong project management skills and the ability to manage multiple priorities * Excellent communication, writing, and presentation skills * Strong attention to detail and accuracy * Ability to work effectively with cross-functional teams and build strong relationships * Self-starter with the ability to work independently and meet tight deadlines Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5- and 7-years' service * Season ticket loan scheme * Cycle to work scheme * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! * Company incentives, access to discount schemes P46534LSR2INDMANJ
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law. We are looking for an Executive Assistant to support the director of Legal services with various admin tasks, liaising with other departments and follow up on and give updates on assignments to ensure completion. This role would suit a Law graduate looking to gain exposure into a variety of Employment law issues across all industries and progression within the Employment Law sector. Job PurposeIn this role there is a requirement to provide administrative support to the Legal Services Director and the Group In House Legal Team in order to assist with the conduct, administration and management of all new and ongoing legal matters relating to the Peninsula Group of Companies. Job OverviewWe are looking for an enthusiastic, motivated and hardworking Legal Executive Assistant who will be adaptable to a variety of administrative tasks that will assist the Legal Services Director and the Group In House Legal Team in their respective functions. This may include client issues, project work, and ongoing Group In House Legal matters. You must have excellent organisational skills and attention to detail to ensure work is produced to a high standard. Day-to-Day Responsibilities * To maintain office systems, including data management and filing. * To produce documentation relating to project work, where required. * To deal with incoming email, post and corresponding on the Company's behalf. * To assign work in the absence of the Legal Services Director or members of the Group In House Legal Team. * To organise and maintain diaries and make appointments, including any print outs required for scheduled meetings and preparation of meeting agendas where required. * To assist the Legal Services Director to ensure that work assigned to other individuals or departments is completed, i.e. follow up on delegated work in order to meet deadlines. * To assist the Legal Services Director with internal reporting, e.g. reports for the monthly management meetings and Group Operations Meetings. * To assist with minuting meetings and any necessary follow up on any outstanding action points. * To assist the Legal PA and/or the Executive Assistant to the Group Operations Director with administrative work where required. * This is not an exhaustive list and you will be expected to perform different tasks necessitated by your role and the overall business objectives of the organisation. What you Bring to the Team · A "can-do" attitude, a thirst for knowledge and the ability to communicate effectively with the Company's Directors and the wider service teams.· Ability to work in a fast paced environment.· Strong time management skills.· A dynamic, flexible and enthusiastic approach, as well as the ability to work under pressure. INDMANJ