Job Description

  • Job Reference:P46559NB_1705684393

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Nandini Bhatia

  • Job Location: Greater-manchester

  • Job Title: 1st Line Service Desk Engineer

  • Job Salary: £25,000 - £26,000 Per Annum

Posted On: 19th January 2024

An exciting opportunity has arisen to join the growing ICT Department and become a member of the Service Desk team. You will be working in a team-based environment on the Service Desk, providing first line support to users in all our offices. Your main responsibilities will be providing first time fixes where possible, commissioning and building user equipment and triaging and escalating tickets when required.

A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management. You will be forward thinking, customer focussed and self-motivated with the drive to improve all IT services and the user experience.

The Successful 1st Line Service Desk Engineer must have:

* Excellent troubleshooting and problem-solving skills.
* ITIL experience.
* Experience in 1st line support.
* Experience with supporting customers over the phone and in person.
* Experience of ticket management.
* Windows 10 / 11.
* Microsoft 365.
* Setting up new users and decommissioning leavers.
* Patching of network and phones.
* Undertaking small- to medium-sized IT moves and projects.
* Be passionate about technology.

What’s on offer?

* Generous basic salary up to £26k DOE
* The role is a permanent position with a 6 month probationary period. The working week is based on 37.5 hours.
* 25 Days Holiday + Bank Holidays
* Profit Share Scheme
* Breakfast provided each Monday morning & monthly drinks
* Contributory company pension scheme
* Childcare voucher scheme
* Access to the Employee Assistance Programme (EAP)



Personal Details


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