Job Description

• Job Reference:47328CN_1714665723

• Job Type: Permanent

• Job Industry: Business Services

• Contact Name: Charlene Nieves

• Job Location: Toronto

• Job Title: Business Support Manager

• Job Salary: $70,000 - $80,000 Per Annum

Posted On: 2nd May 2024

The Business Support Administrator plays a critical role in ensuring the smooth functioning of various business processes, especially those related to sales and compliance. Here’s a breakdown of the key responsibilities and duties mentioned:

Supporting Business Development Managers (BDMs):

* Assisting in the creation and distribution of non-standard quotes and contracts.
* Managing changes to BDM calendars, including scheduling and organizing onsite and virtual meetings.

Assisting Sales Teams:

* Supporting both Business Development and Internal Sales teams in various tasks related to sales processes, meeting management, and pipeline oversight.

Expense and Absence Management:

* Handling team expenses according to company procedures.
* Managing team absences, sickness, and lateness, ensuring proper documentation and adherence to company policies.

Customer Service:

* Demonstrating a commitment to excellent customer service in all interactions.

Reporting and Data Management:

* Creating and maintaining dashboards and reports to ensure accurate reporting.
* Ensuring the accuracy of data in Salesforce CRM, including prospect, client, and intermediary information.
* Managing Salesforce CRM and telephony systems according to company policies.

Team Management and Process Improvement:

* Leading the Business Support team with a proactive and positive approach.
* Actively seeking opportunities to improve processes within the team and the broader organization.
* Overseeing centralized reporting and internal data quality improvement initiatives.

Project Work:

* Handling ad-hoc project work assigned by the Business Support team lead.

General Responsibilities:

* Fulfilling any other tasks deemed necessary by management.
* Overall, the Business Support Administrator ensures the efficient functioning of sales-related processes, compliance with company policies, and provides essential support to sales teams and management.

47328CN

INDCAN