Job Type: Permanent
Job Industry: Communications
Contact Name: Nandini Bhatia
Job Location: Dublin
Job Title: Call Handler
Job Salary: £27,000 - £27,000 Per Annum
Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Call Handller
In this role we are looking for an entry-level candidate who has a ‘can-do’ attitude.
Day To Day Responsibilities
* Using excellent customer service skills to service a high volume of inbound calls with a view to setting the right ‘next action’ be it a scheduled call back or a direct transfer should the right consultant become available.
* Use the telephone system ‘Ring Central’ and the staff scheduling system in order to monitor the availability of staff who are able to receive incoming calls.
* Ensure records are accurate by entering information onto the advice system and other relevant logs and computer systems, where necessary.
* To ensure client confidentiality is maintained.
* To establish and maintain efficient working relationships with colleagues and clients.
* Administration tasks and clerical duties to include day to day workflow management of HR tasks within the HR system.
* To occasionally handle internal calls from staff around workflows and task levels.
* Assisting the Business Support Team where necessary
This role will be paying up to €27,000
If this is a role you think you would be a good fit for- please give me a call at 01615235585 and ask for Nandini or drop me an email at firstname.lastname@example.org