Job Description

  • Job Reference:46779LF_1708100290

  • Job Type: Permanent

  • Job Industry: Professional Practice

  • Contact Name: Lucy Fulton

  • Job Location: Greater-manchester

  • Job Title: Call Handler

  • Job Salary: £22,000 - £22,500 Per Annum

Posted On: 16th February 2024

Are you looking for an entry level role into a global business?

Have good customer service and Admin skills?

Want a role that will open doors to a variety of careers?

My client are an International professional service provider based in Manchester. They offer a HR, H+S and Employment Law solution to business owners across the globe. They are looking for a call handler to join the Advice team, you will be answering calls from clients, triaging the query and either transferring to the correct department or arranging a call back. This is a very fast paced role that requires good customer service, professionalism, organisation and decision making. This an amazing opportunity for anyone looking to kick start a career, so if you are up for the challenge, apply today and we’ll be in touch!

Job Purpose

To work as part of our Bright Advice team where you will be responsible for handling reception calls, triaging queries and supporting with the administrative function of the Bright Advice and Documentation team.

The HR Call Handler role is the perfect opportunity for someone who wants to kickstart their career with BrightHR. The role gives you an opportunity to learn more about the business and its systems and progress within our industry leading business.

Job Overview

The HR Call Handler role is an integral part of our operation. You will be responsible for handling reception calls, triaging queries and directing clients to the appropriate department. In addition, you will be responsible for reviewing emails and client online requests to ensure they are directed to the relevant departments, ensuring that excellent customer service is delivered throughout our clients’ journey.

You will also be responsible for the administrative function of the Bright Advice and Documentation team, liaising directly with colleagues within the teams and across other areas within the business. You will work closely with your Team Leader to deliver on departmental objectives through the development and roll out of key projects and initiatives to enhance service and facilitate the achievement of performance metrics across the department.

What skills do you need?

* Customer service. We excel in customer service, check Trustpilot!
* Excellent communication skills, both written and verbal.
* Attention to detail.
* The ability to prioritise accordingly and multi-task.
* Adaptability.

What you bring to the team

An enthusiastic can-do attitude. The role is fast paced so you will need to be able to think on your feet #WeTakeAction.

Professionalism. You will be liaising directly with our clients and dealing with internal stakeholders #WeInform.

Innovation. We are a forward-thinking organisation continually looking to improve our services and client experience #WeInnovate.

A positive outlook. You will be joining a vibrant and collaborative team; teamwork is a must #WeCare.

Integrity. We are a market leading HR and Employment Law Group; our reputation is paramount to the work we do #WeDoTheRightThing.

* Progression pathway
* Perkbox Discounts
* Pension Plan and Life Insurance
* Profit Share Scheme
* Day off on your Birthday
* Free Breakfast every Monday
* 25 Days Annual Leave + Bank Holidays


Personal Details


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