Job Type: Permanent
Job Industry: Business Services
Contact Name: Lara Salmons
Job Location: Leicestershire
Job Title: Client Engagement Specialist
Job Salary: £22,000 - £23,000 Per Annum
Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development?
The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented individual to join a vibrant company with incredible growth plans who have won many awards such as the ‘Feefo Platinum trusted service award 2021’. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing.
As a Client Engagement Specialist you will focus on managing existing clients and retentions, as well as being accountable for the online reputation. Managing online reviews.
* Looking after, and responding to online reviews for the business
* Managing member complaints and retention opportunities
* Ensuring all member service issues are resolved in a timely manner
* Ensuring that all online reviews are dealt with efficiently and professionally to a high standard
What you Bring to the Team
* A “can-do” attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team
* Ability to work in a fast paced environment
* Strong time management skills
* A dynamic and flexible approach, as well as the ability to work under pressure
* 25 Holidays + Bank Holidays
* Day off on your Birthday
* PerkBox Discounts
* Social Events Throughout Year
* Contributory Pension Scheme