Job Description
Job Reference:P44558LFR3_1708448411
Job Type: Permanent
Job Industry: Business Services
Contact Name: Lucy Fulton
Job Location: Greater-manchester
Job Title: Customer Service Agent
Job Salary: £22,000 - £22,000 Per Annum
Posted On:
We are expanding our Customer Service team due to continued growth! Working with the Onboarding team you will be a Support Agent for the Account Managers who deal with new Businesses to the BrightHR Service! Acting as a first point of contact for clients, this is not your normal high volume, inbound customer service role. You will be responsible for contacting new clients and arranging calls and teams meeting with the Account Managers. You will be keeping in regular contact via inbound, outbound and over Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! So if you have customer service experience and are looking for a new challenge with clear progression opportunities, please apply today!
Main Responsibilities
* Provide an excellent customer service to our new and existing BrightHR clients
* Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist
* Use software including but not limited to Calendly and salesforce to keep an accurate record of appointment times
* Carry out pro-active waterproofing appointments to maintain a low level of cancellations
* Take ownership of any Service Issues raised by the client, keeping an accurate account of the client’s concerns on the relevant CRM system
* Ensure all Service Level Agreements are adhered to at all times
* Meet and exceed all Key Performance Indicators
* Contribute to team targets, paying particular attention to customer experience and feedback
Skills and Experience
* Customer service experience is essential
* The ideal candidate will have experience of working in an out-bound, telephone based role
* Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
* The ability to work in a fast paced environment
* Able to adapt to change
* Can take responsibility of own product knowledge
* Able to communicate at different levels throughout the business
Benefits
* Profit share scheme
* 25 days’ holiday, plus bank holidays
* Day off on your birthday
* Perkbox discounts
* Holidays increase after 2 and 5 years’ service
* Pension Plan and Life Insurance
* Access to Employee Assistance Programme
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