Job Description

  • Job Reference:47189MCR2_1715069950

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Maggie Colorado

  • Job Location: Toronto

  • Job Title: Employee Relations Advisor

  • Job Salary: $80,000 - $80,000 Per Annum

Posted On: 7th May 2024

We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. Please note: This role is 100% on-site in Downtown Toronto.


* To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email
* To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
* To provide clients with supporting information/documentation to assist them in implementing the advice/solutions provided
* To actively own cases to resolution, building rapport and working relationships with clients on each interaction
* To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case
* To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
* To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
* To log all advice accurately onto Salesforce and other systems
* To follow internal protocols for managing and escalating cases where applicable


* CHRP/CPHR designation
* 5+ years of experience in an advising role
* Ability to work under pressure in a fast-moving, performance-driven environment
* Excellent communication skills
* Ability to juggle multiple tasks, prioritising your workload accordingly
* Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared
* service centre
* The ability to motivate yourself and those around you
* An organised self-starter with an enthusiasm for exceptional service delivery


* Day off on your birthday
* Enhanced Benefits with Health and Dental Coverage
* We offer a Registered Retirement Savings Plan (RRSP) Matching Program
* Downtown Location
* Vacation Days increase after 2 and 5 years’ service

If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca.



Personal Details


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