Job Description

  • Job Reference:P46446NB_1710154754

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Nandini Bhatia

  • Job Location: Greater-manchester

  • Job Title: Group Telecoms Manager

  • Job Salary: £55,000 - £65,000 Per Annum

Posted On: 11th March 2024

The Group Telecoms Manager is responsible for working with all departments and businesses throughout the group. You will be working in a dynamic and fast-paced environment with new challenges every day. Due to the nature of this role, several years’ experience would be needed to help support the department.

A broad technical knowledge is required, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management. You will be forward thinking, customer focussed and self-motivated with the drive to improve all IT services and the user experience.

* Must aspire to a culture of service excellence, always putting the customer, our people and our business at the centre of everything you do.
* Demonstrate strong organisational skills and be accountable for your daily workload
* Demonstrate a systematic, disciplined and analytical approach
* Be customer focussed and ardent in ensuring that colleagues receive a high quality of service

The key objectives of your role are:

* To ensure that the Director of IT Services – UKI is kept informed of progress and advised about major problems and / or issues in a timely manner.
* Work in partnership with colleagues and project team to migrate the on-premise telephony platform to a cloud based service.
* To maintain the continuous running of circa 1,300 non geographical delivery numbers across several call delivery and call management platforms
* Vendor management of key Telephony providers including mobile service, on-premise and cloud services.
* To provide critical incident management response and ownership, controlling and coordinating necessary activities to restore service and deliver root cause fixes and preventative solutions.
* Telecoms budget and licence management.
* Identify, analyse and document business processes & workflows to identify opportunities for streamlining and improvements.
* Take ownership, investigate and resolve escalated tickets.
* Work collaboratively with team members and support functions to resolve issues in a timely manner.
* To be pro-active in suggesting and proposing new technologies to support the businesses.
* Proactively monitor Telecommunication services.
* Supervise and mentor a team of 4 engineers.
* Day to day team management, performance management – including training and development.
* Staff recruitment and appraisals



Personal Details


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