Job Description
Job Reference:46879LF_1709310440
Job Type: Permanent
Job Industry: Professional Practice
Contact Name: Lucy Fulton
Job Location: Greater-manchester
Job Title: HR Documentation Advisor
Job Salary: £22,000 - £23,000 Per Annum
Posted On:
Job Purpose
To deliver telephone and written HR advice and support to clients who have requested on-site consultancy support through Face2Face. To plan meetings and to manage consultant diaries in a dynamic fast-paced setting.
Job Overview
We are looking for a motivated and enthusiastic team member who can combine professional HR advice and excellent detail-focused drafting skills with diary planning and management in which pace, teamwork and flexibility are key.
Day-to-Day Responsibilities
· Communicate by telephone and email with clients about their requirements to hold formal meeting with employees with Face2Face consultant support, explaining their options and responsibilities.
· Review case files and draft on the client’s behalf legally compliant and accurate invitation letters to disciplinary hearings, grievances, appeals, investigations and consultations.
· Manage consultant diaries as part of a small team, making appointments and maintaining a flexible approach to last minute changes.
· Work positively with consultants to effectively manage their time and client expectations.
· Create and maintain files, system logs and other administrative tasks.
· Work towards the team objective of obtaining repeat business.
What you Bring to the Team
· Educated to degree level in HR, law or related business discipline, or with relevant experience in employment law or an employee relations-focussed HR role.
· Customer service experience.
· Excellent written and oral communication skills, delivering technical information and commercial advice as well as empathy to clients, and provide outstanding attention to detail.
· Strongly focussed on delivering an excellent client experience at all stages.
· A positive approach in a fast-moving, busy team environment.