Job Description
Job Reference:P48787MC_1708707098
Job Type: Permanent
Job Industry: Business Services
Contact Name: Maggie Colorado
Job Location: Toronto
Job Title: Human Resources Advisor
Job Salary: $60,000 - $80,000 Per Annum
Posted On:
Position Overview: We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries.
Responsibilities:
* To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email
* To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
* To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided
* To actively own cases to resolution, building rapport and working relationships with clients on each interaction
* To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case
* To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date
* To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
* To log all advice accurately onto Salesforce and other systems
* To follow internal protocols for managing and escalating cases where applicable
Qualifications:
* CHRP/CPHR designation
* 5+ years of experience in an advising role
* Ability to work under pressure in a fast-moving, performance-driven environment
* Excellent communication skills
* Ability to juggle multiple tasks, prioritising your workload accordingly
* Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared
* service centre
* The ability to motivate yourself and those around you
* An organised self-starter with an enthusiasm for exceptional service delivery
Benefits:
* Day off on your birthday
* Enhanced Benefits with Health and Dental Coverage
* We offer a Registered Retirement Savings Plan (RRSP) Matching Program
* Downtown Location
* Vacation Days increase after 2 and 5 years’ service
If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca.
P48787MC
INDCAN