Job Description
Job Reference:P97779MC_1706630668
Job Type: Permanent
Job Industry: Business Services
Contact Name: Maggie Colorado
Job Location: Toronto
Job Title: Human Resources Advisor
Job Salary: $60,000 - $90,000 Per Annum
Posted On:
We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries.
Day to Day Responsibilities:
* To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email
* To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.
* To provide clients with supporting information/documentation to assist them in implementing the advice/solutions provided
* To actively own cases to resolution, building rapport and working relationships with clients on each interaction
* To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each caseTo be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to dateTo achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution
* To log all advice accurately onto Salesforce and other systems
* To follow internal protocols for managing and escalating cases where applicable
Qualifications:
* CHRP/CPHR designation
* Ability to work under pressure in a fast-moving, performance-driven environment
* Excellent communication skills
* Ability to juggle multiple tasks, prioritising your workload accordingly
* Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared
* service centre
* The ability to motivate yourself and those around you
* An organised self-starter with an enthusiasm for exceptional service delivery
Benefits:
* Day off on your birthday
* Enhanced Benefits with Health and Dental Coverage
* We offer a Registered Retirement Savings Plan (RRSP) Matching Program
* Downtown Location
* Vacation Days increase after 2 and 5 years’ service
If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca.
P97779MC
INDCAN