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Job Description

  • Job Reference:P46340CHR_1705485081

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Caitlin Harris

  • Job Location: Greater-manchester

  • Job Title: Retention Manager

  • Job Salary: £32,500 - £37,500 Per Annum

Posted On: 17th January 2024

My client, a leading well-being advisor and specialist, is looking for a Retention Manager to join their team. This business takes pride in offering the most comprehensive employee assistance programme available in today’s market and are dedicated to enhancing the wellbeing of employees.

Role Overview:

You’ll play a pivotal role in exceeding client expectations, meeting business targets, and nurturing the Relationship Management Team. This position involves coordinating and auditing Relationship Managers and Executives, overseeing day-to-day renewals, identifying new business opportunities, and fostering a culture of coaching and mentoring within the team.

Responsibilities:

* Mentor and motivate the team, setting performance targets and maintaining departmental structure
* Conduct quality checks and coaching sessions to ensure timely renewal processes
* Uphold SLAs, prioritize client communication, and support stakeholders
* Identify training needs and facilitate ongoing development
* Conduct regular one-on-one sessions and drive process efficiencies

Qualifications:

* Demonstrated leadership experience
* High energy, commitment, and adaptability
* Commercial acumen and practical application of knowledge
* Clear and adaptable communication skills
* Strong multitasking abilities with a focus on meeting targets
* Proven track record in meeting set KPIs and SLAs
* Proficiency in Microsoft Office (Word, PowerPoint)

Benefits:

* Profit Share Scheme
* 25 Holidays + Bank Holidays (Increases with service)
* Day off on your Birthday
* Christmas Bonus after 3 years
* Contributory Pension Scheme
* Private Health Insurance after 5 years

This role will require the successful candidate to be in the office 5 days a week. Apply now to be part of the success story!

P46340CHR

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