Job Description

  • Job Reference:P9787MC_1707843915

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Maggie Colorado

  • Job Location: Toronto

  • Job Title: Sales Support HR Advisor

  • Job Salary: $50,000 - $55,000 Per Annum

Posted On: 13th February 2024

The position entails collaborating with a team to offer legally compliant and commercial guidance to Business Development Managers (BDMs) prior to, during, and after appointments, with the aim of facilitating successful deal conversions.

Additionally, you will be responsible for delivering advice to potential and new clients through phone and email channels, covering various aspects of HR and Employment Law. This is done to address the specific business requirements of individual clients while also identifying and emphasizing any non-compliant options and the associated risks.

Day-to-Day Responsibilities:

* Keep up-to-date with personal knowledge of HR and Employment Law, ensuring continuous improvement.
* Meet performance standards within the framework by assisting Business Development Managers (BDMs) in generating deals through handling incoming inquiries, showcasing services with a commercial focus, and providing initial guidance without full issue resolution.
* Proactively review BDM diaries, complete TLA’s (task-level agreements), and offer concise, commercially driven guidance and support.
* Foster relationships with BDMs to enhance trust and utilization of services.
* Evaluate prospective clients’ documents, providing a report for BDMs to utilize as a sales tool.
* Take ownership of cases, guiding them to resolution or facilitating a seamless transition and handover to an advisor, establishing rapport with clients throughout interactions.
* Log all advice accurately on the internal system, demonstrating ownership of ongoing cases.
* Provide clients with relevant information/documentation to support the advice given.
* Consult Company internal training and legal updates to ensure compliance with services.
* Record interactions with BDMs for reporting to Management.
* Follow internal protocols for managing and escalating cases as needed.
* Convert new client accounts into the Customer Account Numbers (CANs) while updating the Salesforce system accordingly.
* Attend company sales and advice conferences and any required training sessions.
* Present internal training sessions, buzz sessions, and external webinars.
* Contribute to the development of the New Business Support Team.
* Undertake any other tasks deemed necessary by the Management Team.

What you will bring:

* Ability to build and maintain excellent relationships with the BDMs.
* A “can-do” attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
* Ability to work in a fast-paced environment.
* Strong time management skills ability to manage own diary.
* A dynamic and flexible approach, as well as the ability to work under pressure.
* Commercial focused advice.



Personal Details


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