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Dive into a fulfilling role as an administrator with the largest independent well being provider in the UK and Ireland! - My client is seeking a meticulous and efficient team player to be the cornerstone of our administrative processes. If you excel in data entry, enjoy organizing information, and want to contribute to the success of the business, this is the opportunity for you. Join my client and become an essential part of their commitment to fostering healthier and happier workplaces through your efficient administration.We are pleased to be working with the UK and Irelands' Largest Independent and Trusted Well-being Provider who have been making a positive difference in over 15 million lives for over 40 years. Our client offers the most comprehensive EAP on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sectors, to business partners, individual users, employees, and their family members. Job PurposeYou will provide clinical administrative support to the Occupational Health (OH) Team within Health Assured. You will have administrative and data entry experience. Your main function will be to support the team in achieving their objectives of ensuring all clients and clinicians are responded to within the required service level agreement (SLA) and to ensure operational efficiency of the Occupational Health administration function. Day-To-Day Responsibilities * To ensure that all Occupational Health processes are completed within SLA, at the highest quality expected by Health Assured * Ensure all individual and team KPIs are adhered to on a daily, weekly, and monthly basis 3. To complete accurate, daily clinical data entry onto Health Assured's secured CRM System * To liaise with employers, employees and Occupational Health practitioners and assist with their administrative queries * To action any reasonable requests for medical records of employees where necessary * To always adhere to all appropriate updated data protection legislation and to adhere to ISO approved policies and procedures * To maintain confidentiality and discretion when dealing with any Occupational Health enquiries, or sensitive information obtained as part of the role * Answering telephone calls and dealing with general departmental enquiries when required Essential Skills And Competencies * Excellent customer service skills * Excellent team player; willing and able to help where required * Ability to adapt quickly to organisational changes * Experience in an administrative role with a high level of detail and accuracy * Track record of meeting and exceeding KPI's and targets * Ability to organise and prioritise workload accordingly to ensure work is completed within a timely manner * High level of computer literacy (Word, Excel) * Experience in effective communication with management/senior management Benefits * 25 days' holiday, plus bank holidays * Day off on your birthday * Cash plan for you (and your children, if any) * Holidays increase after 2- and 5-years' service * Contractual sick pay * Private medical insurance after 5 years' service * Pension Plan and Life Insurance * Pension plan contributions increase after 5-…
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Step into a pivotal role as a Lead Occupational Health Administrator! My client is seeking a skilled professional to lead their administrative team in managing all aspects of occupational health. The oppurtunityThis is a once in a career opportunity for an exceptional occupational health professional to join a truly Clinically Led business, the industry leading EAP (Employee Assistance Programme) and OH (Occupational Health) provider. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, they support over 80,000 organisations and 13 million lives across the UK & Ireland. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care The RoleYour main function will be to support the Occupational Health manager within the department in achieving your objectives of ensuring all clients are responded to within the required service level agreement (SLA). Reporting to the Occupational Health Manager, the role is best suited to someone with administrative experience. You will be required to monitor and manage key performance indicators (KPI's), including completing regular quality assessment to ensure the team are working consistently and in line with the clinical governance. Day to Day Responsibilities * Ensure all individual and team KPIs are adhered to on a daily, weekly, and monthly basis. * To conduct catch ups with team members on a regular basis, taking part in monthly meetings, reviews and 1-1s. * To liaise with occupational health manager regularly with feedback and suggestions for improvement. * To perform quality assessments using the quality scoring matrix and providing feedback to occupational health administrators. * To assist in the investigation of complaints and liaise with clients and service managers regarding service issues. * Effectively manage all team absence, sickness and lateness in line with company procedure, ensuring that relevant paperwork is completed and saved to personnel files. * To complete accurate, daily clinical data entry onto a secured CRM System. * To case manage all ongoing Occupational Health referrals with the objective of ensuring that all SLAs are achieved. * To liaise with employers, employees and Occupational Health practitioners and assist with their administrative queries. * Must be able to work with other departments to assist in the growth of the business. * Adhere to ISO and SQOHS approved policies and procedures to ensure that quality and compliance is always maintained. * To carry out any other tasks deemed necessary by the Management Team. What you bring to the team * Excellent organisational skills and ability to prioritise workload and meet deadlines. * Track record of meeting and exceeding KPIs and targets and a desire to instil the same behaviours into the team. * Excellent written and communication skills * High level of computer literacy (Word, Excel) * Experience in effective communication with management/senior management. * To be able to work on your own initiative. * To maintain confidentiality and discretion when dealing with any all enquiries,…
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The Retention Specialist is responsible for supporting growth by retaining existing clients through our super service strategy, identifying clients who have additional needs and closing both upsell and new business leads successfully. This role involves managing the retention, renegotiation, and renewal process for existing contracts and agreements. Your focus will be to optimize the customer experience to drive revenue growth and foster long-term relationships. This is a full-time in office position in Downtown Toronto, off Union Station. Day-to-Day Duties and Responsibilities * Meet and exceed all quarterly growth targets. * Meet and exceed all individual KPIs. * Engage with clients to understand their needs, concerns, and objectives related to contract renewal. * Negotiate contract terms and conditions with clients, ensuring alignment with organizational objectives and client needs. * Collaborate with cross-functional teams, including sales, account management, and legal, to facilitate the retention, renegotiation, and renewal process. * Maintain accurate records of client interactions, negotiations, and outcomes in Salesforce. * Monitor contract expiration dates and proactively reach out to clients to initiate renewal discussions. * Act as a liaison between clients and internal teams to ensure that all retention efforts deliver exceptional value to clients. * Identify opportunities to increase contract value by discussing additional products and services, focusing on the needs of small businesses. * Work with the finance and credit control departments to retain clients experiencing financial hardship. * Generate new business opportunities via referrals from existing client base or networking. * Maintain and improve client sentiment and online reputation by always providing super service. * Take ownership of own product knowledge ensuring you are an expert in all things Bright. Education/Experience * Proven experience in a client-facing role, with a focus on retaining clients through negotiation in a B2B environment. * Strong communication skills, with the ability to build rapport with clients and influence outcomes. * Excellent problem-solving abilities, with a proactive approach to addressing client concerns and challenges. * Detail-oriented with strong organizational skills. * Experience with Salesforce is an asset. * Ability to thrive in a fast-paced, dynamic environment. Perks and Benefits * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location Vacation Days increase after 2 and 5 years' service 47321CNINDCAN
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Litigation Paralegal - Employment Law Greater Manchester
Permanent £25,000 - £28,000 Per Annum
Ref: 47218LF Group
Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law. In this role you will be dealing with case preperation before Employment tribunal, working on behalf of Business owners to assess tribunal matters, create court bundles,witness statements etc. You must be educated to LLb and have Employment law knowledge and Litigation experience. In return you will gain fantastic knowledge of Employment law across all industries, and amazing progression opportunies. This role will also support SQL qualification as it will count towards Legal work experience. Job PurposeTo assist our broad spectrum of clients with Employment Tribunal matters, from advising on merits of the case, drafting responses to exchanging witness statements as well as conducting telephone preliminary hearings. Job OverviewWe are looking for a bright, confident, legally-qualified individual, preferably with employment law experience, to work in a dynamic team to cover all aspects of case preparation. The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach, and we are looking for someone with excellent communication skills to provide that. Day-to-Day Responsibilities· Assessing Tribunal matters as well as early conciliation matters· Drafting pleadings, witness statements and relevant applications· Dealing with all aspects of document disclosure and creation of bundles· Liaising with Tribunals, Claimants' representatives, clients and ACAS· Providing advice on case prospects and achieving commercially favourable settlements· Conducting preliminary hearings by telephone What you Bring to the Team· Law degree (or GDL) plus good litigation experience and/or a professional qualification (LPC/BPTC)· A real commitment to helping our clients through a difficult time· A positive approach to a busy workload and team work· A genuine passion for employment law and attention to detail INDMANJ
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law. In this role you will be dealing with case preperation before Employment tribunal, working on behalf of Business owners to assess tribunal matters, create court bundles,witness statements etc. You must be educated to LLb and have Employment law knowledge and Litigation experience. In return you will gain fantastic knowledge of Employment law across all industries, and amazing progression opportunies. This role will also support SQL qualification as it will count towards Legal work experience. Job PurposeTo assist our broad spectrum of clients with Employment Tribunal matters, from advising on merits of the case, drafting responses to exchanging witness statements as well as conducting telephone preliminary hearings. Job OverviewWe are looking for a bright, confident, legally-qualified individual, preferably with employment law experience, to work in a dynamic team to cover all aspects of case preparation. The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach, and we are looking for someone with excellent communication skills to provide that. Day-to-Day Responsibilities· Assessing Tribunal matters as well as early conciliation matters· Drafting pleadings, witness statements and relevant applications· Dealing with all aspects of document disclosure and creation of bundles· Liaising with Tribunals, Claimants' representatives, clients and ACAS· Providing advice on case prospects and achieving commercially favourable settlements· Conducting preliminary hearings by telephone What you Bring to the Team· Law degree (or GDL) plus good litigation experience and/or a professional qualification (LPC/BPTC)· A real commitment to helping our clients through a difficult time· A positive approach to a busy workload and team work· A genuine passion for employment law and attention to detail INDMANJ
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Graduate Litigation Paralegal Greater Manchester
Permanent £25,000 - £28,000 Per Annum
Ref: 47218LF Group
Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law. In this role you will be dealing with case preperation before Employment tribunal, working on behalf of Business owners to assess tribunal matters, create court bundles,witness statements etc. You must be educated to LLb and have Employment law knowledge and Litigation experience. In return you will gain fantastic knowledge of Employment law across all industries, and amazing progression opportunies. This role will also support SQL qualification as it will count towards Legal work experience. Job PurposeTo assist our broad spectrum of clients with Employment Tribunal matters, from advising on merits of the case, drafting responses to exchanging witness statements as well as conducting telephone preliminary hearings. Job OverviewWe are looking for a bright, confident, legally-qualified individual, preferably with employment law experience, to work in a dynamic team to cover all aspects of case preparation. The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach, and we are looking for someone with excellent communication skills to provide that. Day-to-Day Responsibilities· Assessing Tribunal matters as well as early conciliation matters· Drafting pleadings, witness statements and relevant applications· Dealing with all aspects of document disclosure and creation of bundles· Liaising with Tribunals, Claimants' representatives, clients and ACAS· Providing advice on case prospects and achieving commercially favourable settlements· Conducting preliminary hearings by telephone What you Bring to the Team· Law degree (or GDL) plus good litigation experience and/or a professional qualification (LPC/BPTC)· A real commitment to helping our clients through a difficult time· A positive approach to a busy workload and team work· A genuine passion for employment law and attention to detail INDMANJ
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Commercial Health and Safety Advisor Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: P68787LSR4 Group
Our client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the new year. Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S? £26-28,000 DOE. + Commission/bonus - OTE (£50,000) Guaranteed 2k bonus for the first 3 months Job PurposeAs a Video SafeCheck Consultant, you will be required to undertake Health & Safety compliance reviews for businesses. The role of the Safe Check Consultant is to meet with the business owner, understand what they have in place to manage Health & Safety in their workplace and conduct an audit evaluating their current levels of compliance.Further to this audit as the SafeCheck Consultant, you will be required to complete an evaluation report for the Client based on their findings, highlighting any risks and making recommendations Job OverviewThe role requires a mix of commercial and technical skills. The Consultant must be technically strong with good Health & Safety knowledge, but also have the commercial presence to engage with business owners and make recommendations to help them protect their business. Main Duties / Day-to-Day Responsibilities * You will be required to complete an evaluation report for the client based on their findings, highlighting any risks and making recommendations * Covering an agreed geographical area, meeting with a wide variety of different business owners, in a wide variety of industry sectors. * It is essential that you are able to adapt to each changing environment and be able to engage with different business owners to identify their individual requirements and demonstrate potential risk to the business through shortcomings in the business owners Health & Safety arrangements * A primary objective of the role is to demonstrate the value of the full H&S Service and highlight the key reasons that the Client would benefit from our service, without compromising your professional Health & Safety Consultancy objectives What you Bring to the Team * NEBOSH General Certificate * Experience of working within a Health & Safety environment * Excellent communication skills both verbal and written * Outstandingly professional at all times * Good PC skills Employee Benefits: * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P68787LSR4INDMANJ
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Health & Safety Advisor Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: P45984LSR3 Group
My client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for this year! Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S?Job PurposeTo support Business Development Managers by online video sales meetings by providing Health & Safety advice to prospective clients throughout different sectors across Great Britain, with the aim of showcasing our services so that clients will subscribe to the service. Job OverviewThe role requires you to work in a team providing legally compliant solutions to prospective clients during sales meetings by online video with our Business Development Managers. You will advise on all aspects of Health & Safety in order to support the business needs of the individual prospect, whilst highlighting the support with compliance that we that we provide them with if they become a client. You will also support our BDMs with H&S advice via telephone and email. Day-to-Day Responsibilities * To partake in sales meetings with our BDMs via video link or telephone, and support with the sales process pre, during and post appointment. To provide initial guidance on any live issues the prospect may have, to showcase & demonstrate the service and excellent expertise on offer and to explain what more we can provide if the prospect comes on board. * Ensure that personal knowledge of Health & Safety legislation, best practice, initiatives & developments are continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and BSTs in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to the relevant Health & Safety teams and ensuring the case is handled in line with initial advice. To ensure the necessary updates are made on the Salesforce system. * Review client H&S documentation and provide advice accordingly.What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * You will be expected to have relevant H&S qualifications, these are to be maintained and developed as needed * Ability to work in a fast paced environment. * Strong communication skills. * A dynamic and flexible approach, as well as the ability to work under pressure. * Pride in delivering a high quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic solutions, and to promote the wider service to help drive sales. Benefits * 25 Days holiday rising to 27 Days after 2 years and 28 Days after 5…
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Health & Safety Advisor Greater Manchester
Permanent £30,000 - £35,000 Per Annum
Ref: P8888LSR5 Group
Our Client are a leading HR SaaS software in the heart of Manchester, who operate internationally and are part of an award winning, global group. They are revolutionising businesses' by simplifying people management and compliance, with their time-saving HR software and tools. Combining award-winning HR employment law and health & safety advisory services, cutting-edge software along with our tax & accounting, we help people and businesses grow. * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career AND earnings? Main Duties: * Responding to requests (telephone or electronic) from clients and provide relevant technically and legally correct Health and Safety advice in a professional and practical manner. * Providing telephone/e-mail advice. * Providing practical support to clients in using their online systems and make pro-active calls to clients in support of their H&S service. * Researching information required to provide detailed health and safety guidance and technical support to clients and Consultants. * Liaising with external Enforcement, and other, Agencies on behalf of clients, when approved and requested by Senior Management. * Checking and recommending amendments to management systems and risk assessments. * Conducting Installation calls to clients following Principal calls with the specified time period. * Assisting the Technical Manager in the writing of Guidance Notes, Standard Phrases and Check lists, covering all legal jurisdictions serviced by group. * Reviewing BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. * Building relationships with BDMs in order to increase trust and use of the service. * Presenting internal training/buzz sessions and external webinars. Benefits * Profit Share Scheme * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * PerkBox Discounts * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P8888LSR5INDMANS
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Graduate Counselling Scheme Greater Manchester
Permanent £20,000 - £25,000 Per Annum
Ref: P46586LSR2 Group
Are you a 2023 or 2024 grad looking to start your first full-time counselling position?Are you looking to join a supportive company that will give you further training to develop your career?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working graduates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to make a difference to people's lives. * Interview dates Wednesday 22nd May / Tuesday 4th June 9.30pm-3pm * Start date -1st July This is a brilliant opportunity to begin your counselling career with the expertise and support from the number one EAP in the UK. The 6-month graduate scheme will provide you extensive training and development throughout, before you move into a full-time Wellbeing Counsellor role. This 6-month full time graduate scheme will develop your skills in areas such as: * Digital Counselling * Telephone Counselling * Solution Focused Counselling * Risk Assessment and Managing Risk * Safeguarding Training * Online CBT * Online Counselling * Case Management It is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription P46586LSR2INDMANJ