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Senior Complaints Handler Greater Manchester
Permanent £25,000 - £28,000 Per Annum
Ref: 47972LSR Group
Senior Complaints Handler - Salary: £25,000Calling all Customer service superstars! We are seeking a professional and motivated Customer Service professional to join a leading SaaS brand in Manchester! Role DescriptionProviding a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Main Responsibilities * Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised * Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk * Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage * Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice * Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users Skills and Experience * Customer service experience is essential * The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment Benefits * Profit Share Scheme * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * PerkBox Discounts * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years 47972LSRINDMANJ
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Senior Recruitment Consultant Greater Manchester
Permanent £29,000 - £35,000 Per Annum
Ref: Senior Rec Manc Group
Recruitment Consultant - The Portfolio Group The Portfolio Group is a specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution.Established in 1988, we now have over 30 years' experience in the industry and a reputable track record recruiting at all levels of the market, across the whole of the UK and into a multitude of industry sectors. With offices based in London and Manchester, we have proven success in permanent, temporary and contract recruitment and we pride ourselves on having a fast, efficient and consultative service with an enviable client base.We value our client relationships, operate with an honest and ethical attitude and love what we do! We're rated #1 Recruitment Agency on Trustpilot based on 1,300+ reviews. (April 2022) The Portfolio Group are perfectly placed to assist you in recruiting for any of our core divisions: Payroll, Credit Control, HR & Reward and Procurement plus we can assist with other business operations appointments including but not limited to the following functions: * Credit Control & Finance * Governance, Risk Management & Compliance * Health & Safety * HR and Compensation, Benefits & Reward * IT - Development, Projects & Services * Legal Services * Payroll & Tax * Procurement & Supply Chain * Sales and Marketing, PR & Communications.The Portfolio Group is an award-winning Recruitment Agency having won places on The Sunday Times 100 Best Small Companies to Work For - most recently achieved in 2017, The Sunday Times Fast Track 100 (Twice) and most recently, being ranked in The Recruiter Hot 100 2021 and being shortlisted for Recruitment Agency of the Year - Medium (50-99 employees) in 2021.As a Senior Recruitment Consultant, your key responsibilities will include: * You'll be able to take on a warm desk & work with existing consultants and existing clients so you hit the ground running * Win new accounts through leveraging or maximising relationships * Identify new opportunities through research and knowledge of the market * Use various channels to advertise jobs * Sourcing candidates through a variety of methods * Manage all aspects of the recruitment life cycle from introductions to offer stage. * Become an expert in your market * Communicating with clients and candidates via telephone and email * Achieve agreed KPIs on a monthly basis To be successful as a Senior Recruitment Consultant you'll require: * Previous sales experience or recruitment experience is preferred * Advanced communication skills with a high ability to negotiate with clients and candidates * Sales-driven mindset, achievement oriented * Independent person with good organisation skillsWhy work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one * Amazing office based in the heart of the city with amazing facilities * Work for a market leading agency with an established list of clients * A supportive and collaborative team * Realistic targets and…
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The Portfolio Group is an award-winning specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution across the UK & ROI, and more recently Canada.Established in 1988, we now have 35 years' experience in the industry and a reputable track record recruiting at all levels of the market across all industries - working with SME's through to global brands.As a Recruitment Partner, your key responsibilities: * As a Recruitment Partner you will be capable of building and managing your own desk; you will be interacting with a base of clients we are already partnered with. * You will act as a focal point of Portfolio Group. Building on existing partnerships and relationships with professionals. * Grow current business by maintaining a strong working relationship with the decision-makers. * Become an expert in your field with with your set clients in understanding their business. * Build pipelines of candidates to deliver quality candidates to clients in agreed timeframes. * Become a market specialist by gathering competitive intelligence within the business environment, including client groups, competitors.The ideal candidate's personality: * Self-starter - with a sense of urgency who is driven to succeed and produce results. * Ambitious - This is a career, with our support and training, you have the potential to be a key figure in the business by opening a brand-new office. * Collaborative - we require you to have the ability to work within a team and this is something that is hugely important to us at The Portfolio Group. We'll be there to motivate you, to develop you, and to celebrate your successes, in return, you will be required to do the same for your colleagues. * Business acumen - negotiation and influencing skills, and those from a competitive background. * Tenacious - having the drive to carry on and succeed and remain persistent.Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one. * Work for a market leading agency with an established list of global clients * A supportive and collaborative international team. * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with no threshold with additional lucrative bonuses paid quarterly and annually on top of your commission. * Company-wide trips previously we have travelled to Monaco, Dubai, Miami and New York * Quarterly incentives visiting top hotspots across Toronto.Please contact - Neil Tannk Neil.Tannk@theportfoliogroup.co.uk INDREC
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The Portfolio Group is an award-winning specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution across the UK & ROI, and more recently Canada.Established in 1988, we now have 35 years' experience in the industry and a reputable track record recruiting at all levels of the market across all industries - working with SME's through to global brands.As a Recruitment Partner, your key responsibilities: * As a Recruitment Partner you will be capable of building and managing your own desk; you will be interacting with a base of clients we are already partnered with. * You will act as a focal point of Portfolio Group. Building on existing partnerships and relationships with professionals. * Grow current business by maintaining a strong working relationship with the decision-makers. * Become an expert in your field with with your set clients in understanding their business. * Build pipelines of candidates to deliver quality candidates to clients in agreed timeframes. * Become a market specialist by gathering competitive intelligence within the business environment, including client groups, competitors.The ideal candidate's personality: * Self-starter - with a sense of urgency who is driven to succeed and produce results. * Ambitious - This is a career, with our support and training, you have the potential to be a key figure in the business by opening a brand-new office. * Collaborative - we require you to have the ability to work within a team and this is something that is hugely important to us at The Portfolio Group. We'll be there to motivate you, to develop you, and to celebrate your successes, in return, you will be required to do the same for your colleagues. * Business acumen - negotiation and influencing skills, and those from a competitive background. * Tenacious - having the drive to carry on and succeed and remain persistent.Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one. * Work for a market leading agency with an established list of global clients * A supportive and collaborative international team. * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with no threshold with additional lucrative bonuses paid quarterly and annually on top of your commission. * Company-wide trips previously we have travelled to Monaco, Dubai, Miami and New York * Quarterly incentives visiting top hotspots across Toronto.Please contact - Neil Tannk Neil.Tannk@theportfoliogroup.co.uk INDREC
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The Portfolio Group is an award-winning specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution across the UK & ROI, and more recently Canada.Established in 1988, we now have 35 years' experience in the industry and a reputable track record recruiting at all levels of the market across all industries - working with SME's through to global brands.As a Recruitment Partner, your key responsibilities: * As a Recruitment Partner you will be capable of building and managing your own desk; you will be interacting with a base of clients we are already partnered with. * You will act as a focal point of Portfolio Group. Building on existing partnerships and relationships with professionals. * Grow current business by maintaining a strong working relationship with the decision-makers. * Become an expert in your field with with your set clients in understanding their business. * Build pipelines of candidates to deliver quality candidates to clients in agreed timeframes. * Become a market specialist by gathering competitive intelligence within the business environment, including client groups, competitors.The ideal candidate's personality: * Self-starter - with a sense of urgency who is driven to succeed and produce results. * Ambitious - This is a career, with our support and training, you have the potential to be a key figure in the business by opening a brand-new office. * Collaborative - we require you to have the ability to work within a team and this is something that is hugely important to us at The Portfolio Group. We'll be there to motivate you, to develop you, and to celebrate your successes, in return, you will be required to do the same for your colleagues. * Business acumen - negotiation and influencing skills, and those from a competitive background. * Tenacious - having the drive to carry on and succeed and remain persistent.Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one. * Work for a market leading agency with an established list of global clients * A supportive and collaborative international team. * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with no threshold with additional lucrative bonuses paid quarterly and annually on top of your commission. * Company-wide trips previously we have travelled to Monaco, Dubai, Miami and New York * Quarterly incentives visiting top hotspots across Toronto.Please contact - Neil Tannk Neil.Tannk@theportfoliogroup.co.uk INDREC
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Senior Recruitment Consultant - The Portfolio Group The Portfolio Group is a specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution.Established in 1988, we now have over 30 years' experience in the industry and a reputable track record recruiting at all levels of the market, across the whole of the UK and into a multitude of industry sectors. With offices based in London and Manchester, we have proven success in permanent, temporary and contract recruitment and we pride ourselves on having a fast, efficient and consultative service with an enviable client base.We value our client relationships, operate with an honest and ethical attitude and love what we do! We're rated #1 Recruitment Agency on Trustpilot based on 1,300+ reviews. (April 2022) The Portfolio Group are perfectly placed to assist you in recruiting for any of our core divisions: Payroll, Credit Control, HR & Reward and Procurement plus we can assist with other business operations appointments including but not limited to the following functions: * Credit Control & Finance * Governance, Risk Management & Compliance * Health & Safety * HR and Compensation, Benefits & Reward * IT - Development, Projects & Services * Legal Services * Payroll & Tax * Procurement & Supply Chain * Sales and Marketing, PR & Communications.The Portfolio Group is an award-winning Recruitment Agency having won places on The Sunday Times 100 Best Small Companies to Work For - most recently achieved in 2017, The Sunday Times Fast Track 100 (Twice) and most recently, being ranked in The Recruiter Hot 100 2021 and being shortlisted for Recruitment Agency of the Year - Medium (50-99 employees) in 2021. Key Responsibilities * You'll be able to take on a warm desk & work with existing consultants and existing clients, so you hit the ground running * Win new accounts through leveraging or maximising relationships * Identify new opportunities through research and knowledge of the market * Use various channels to advertise jobs * Sourcing candidates through a variety of methods * Manage all aspects of the recruitment life cycle from introductions to offer stage. * Become an expert in your market * Communicating with clients and candidates via telephone and email * Achieve agreed KPIs on a monthly basis Experience * Previous 3 years' experience in 360 recruitment within professional services. * Advanced communication skills with a high ability to negotiate with clients and candidates * Sales-driven mindset, achievement oriented * Independent person with good organisation skills Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one * Amazing office based in the heart of the city with amazing facilities * Work for a market leading agency with an established list of clients * A supportive and collaborative team * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with…
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Senior Recruitment Consultant - The Portfolio Group The Portfolio Group is a specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution.Established in 1988, we now have over 30 years' experience in the industry and a reputable track record recruiting at all levels of the market, across the whole of the UK and into a multitude of industry sectors. With offices based in London and Manchester, we have proven success in permanent, temporary and contract recruitment and we pride ourselves on having a fast, efficient and consultative service with an enviable client base.We value our client relationships, operate with an honest and ethical attitude and love what we do! We're rated #1 Recruitment Agency on Trustpilot based on 1,300+ reviews. (April 2022) The Portfolio Group are perfectly placed to assist you in recruiting for any of our core divisions: Payroll, Credit Control, HR & Reward and Procurement plus we can assist with other business operations appointments including but not limited to the following functions: * Credit Control & Finance * Governance, Risk Management & Compliance * Health & Safety * HR and Compensation, Benefits & Reward * IT - Development, Projects & Services * Legal Services * Payroll & Tax * Procurement & Supply Chain * Sales and Marketing, PR & Communications.The Portfolio Group is an award-winning Recruitment Agency having won places on The Sunday Times 100 Best Small Companies to Work For - most recently achieved in 2017, The Sunday Times Fast Track 100 (Twice) and most recently, being ranked in The Recruiter Hot 100 2021 and being shortlisted for Recruitment Agency of the Year - Medium (50-99 employees) in 2021. Key Responsibilities * You'll be able to take on a warm desk & work with existing consultants and existing clients, so you hit the ground running * Win new accounts through leveraging or maximising relationships * Identify new opportunities through research and knowledge of the market * Use various channels to advertise jobs * Sourcing candidates through a variety of methods * Manage all aspects of the recruitment life cycle from introductions to offer stage. * Become an expert in your market * Communicating with clients and candidates via telephone and email * Achieve agreed KPIs on a monthly basis Experience * Previous 3 years' experience in 360 recruitment within professional services. * Advanced communication skills with a high ability to negotiate with clients and candidates * Sales-driven mindset, achievement oriented * Independent person with good organisation skills Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one * Amazing office based in the heart of the city with amazing facilities * Work for a market leading agency with an established list of clients * A supportive and collaborative team * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with…
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Senior Recruitment Consultant - The Portfolio Group The Portfolio Group is a specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution.Established in 1988, we now have over 30 years' experience in the industry and a reputable track record recruiting at all levels of the market, across the whole of the UK and into a multitude of industry sectors. With offices based in London and Manchester, we have proven success in permanent, temporary and contract recruitment and we pride ourselves on having a fast, efficient and consultative service with an enviable client base.We value our client relationships, operate with an honest and ethical attitude and love what we do! We're rated #1 Recruitment Agency on Trustpilot based on 1,300+ reviews. (April 2022) The Portfolio Group are perfectly placed to assist you in recruiting for any of our core divisions: Payroll, Credit Control, HR & Reward and Procurement plus we can assist with other business operations appointments including but not limited to the following functions: * Credit Control & Finance * Governance, Risk Management & Compliance * Health & Safety * HR and Compensation, Benefits & Reward * IT - Development, Projects & Services * Legal Services * Payroll & Tax * Procurement & Supply Chain * Sales and Marketing, PR & Communications.The Portfolio Group is an award-winning Recruitment Agency having won places on The Sunday Times 100 Best Small Companies to Work For - most recently achieved in 2017, The Sunday Times Fast Track 100 (Twice) and most recently, being ranked in The Recruiter Hot 100 2021 and being shortlisted for Recruitment Agency of the Year - Medium (50-99 employees) in 2021. Key Responsibilities * You'll be able to take on a warm desk & work with existing consultants and existing clients, so you hit the ground running * Win new accounts through leveraging or maximising relationships * Identify new opportunities through research and knowledge of the market * Use various channels to advertise jobs * Sourcing candidates through a variety of methods * Manage all aspects of the recruitment life cycle from introductions to offer stage. * Become an expert in your market * Communicating with clients and candidates via telephone and email * Achieve agreed KPIs on a monthly basis Experience * Previous 3 years' experience in 360 recruitment within professional services. * Advanced communication skills with a high ability to negotiate with clients and candidates * Sales-driven mindset, achievement oriented * Independent person with good organisation skills Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one * Amazing office based in the heart of the city with amazing facilities * Work for a market leading agency with an established list of clients * A supportive and collaborative team * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with…
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The Portfolio Group is an award-winning specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution across the UK & ROI, and more recently Canada.Established in 1988, we now have 35 years' experience in the industry and a reputable track record recruiting at all levels of the market across all industries - working with SME's through to global brands.As a Recruitment Partner, your key responsibilities: * As a Recruitment Partner you will be capable of building and managing your own desk; you will be interacting with a base of clients we are already partnered with. * You will act as a focal point of Portfolio Group. Building on existing partnerships and relationships with professionals. * Grow current business by maintaining a strong working relationship with the decision-makers. * Become an expert in your field with with your set clients in understanding their business. * Build pipelines of candidates to deliver quality candidates to clients in agreed timeframes. * Become a market specialist by gathering competitive intelligence within the business environment, including client groups, competitors.The ideal candidate's personality: * Self-starter - with a sense of urgency who is driven to succeed and produce results. * Ambitious - This is a career, with our support and training, you have the potential to be a key figure in the business by opening a brand-new office. * Collaborative - we require you to have the ability to work within a team and this is something that is hugely important to us at The Portfolio Group. We'll be there to motivate you, to develop you, and to celebrate your successes, in return, you will be required to do the same for your colleagues. * Business acumen - negotiation and influencing skills, and those from a competitive background. * Tenacious - having the drive to carry on and succeed and remain persistent.Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one. * Work for a market leading agency with an established list of global clients * A supportive and collaborative international team. * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with no threshold with additional lucrative bonuses paid quarterly and annually on top of your commission. * Company-wide trips previously we have travelled to Monaco, Dubai, Miami and New York * Quarterly incentives visiting top hotspots across Toronto. Please contact Neil Tannk - Neil.Tannk@theportfoliogroup.co.ukINDREC
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The Portfolio Group is an award-winning specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution across the UK & ROI, and more recently Canada.Established in 1988, we now have 35 years' experience in the industry and a reputable track record recruiting at all levels of the market across all industries - working with SME's through to global brands.As a Recruitment Partner, your key responsibilities: * As a Recruitment Partner you will be capable of building and managing your own desk; you will be interacting with a base of clients we are already partnered with. * You will act as a focal point of Portfolio Group. Building on existing partnerships and relationships with professionals. * Grow current business by maintaining a strong working relationship with the decision-makers. * Become an expert in your field with with your set clients in understanding their business. * Build pipelines of candidates to deliver quality candidates to clients in agreed timeframes. * Become a market specialist by gathering competitive intelligence within the business environment, including client groups, competitors.The ideal candidate's personality: * Self-starter - with a sense of urgency who is driven to succeed and produce results. * Ambitious - This is a career, with our support and training, you have the potential to be a key figure in the business by opening a brand-new office. * Collaborative - we require you to have the ability to work within a team and this is something that is hugely important to us at The Portfolio Group. We'll be there to motivate you, to develop you, and to celebrate your successes, in return, you will be required to do the same for your colleagues. * Business acumen - negotiation and influencing skills, and those from a competitive background. * Tenacious - having the drive to carry on and succeed and remain persistent.Why work for us? * Transparent career framework and set promotional criteria that you can start working towards on day one. * Work for a market leading agency with an established list of global clients * A supportive and collaborative international team. * Realistic targets and time to grow in your role * Uncapped competitive commission scheme with no threshold with additional lucrative bonuses paid quarterly and annually on top of your commission. * Company-wide trips previously we have travelled to Monaco, Dubai, Miami and New York * Quarterly incentives visiting top hotspots across Toronto. Please contact Neil Tannk - Neil.Tannk@theportfoliogroup.co.ukINDREC