Group Jobs
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Clinical Psychologist. THE ROLEThis role is an exciting opportunity to act as a clinical psychologist for the organisation, supporting the Specialist Support team in the daily management of the Enhanced Psychological Support (EPS) services. The primary focus is to ensure individuals who are being referred for specialist treatment are supported through triaging referral forms and completing workplace psychological assessments. The role will act as a source of support within the specialist support team - ensuring appropriate actions are taken in line with internal policies and clinical governance. You will have access to clinical support staff and administrative support to help with your caseload, but your main responsibility will be to work one on one with service users to formulate treatment plans and workplace recommendations to support an individual based on their presenting issues and your clinical expertise. Day to Day Responsibilities * Reviewing all referral forms to ensure it is safe and appropriate to complete an initial assessment * Where risk may be identified, completing an initial risk assessment to ensure the individual does not need immediate support * Formulating treatment plans based on your clinical experience and knowledge, following a written assessment * Acting as a source of support, guidance, and expertise to the Specialist Support team * Ensuring consistency across teams when working with risk and safeguarding and ensure that documented notes remain accurate and up to date. * Ensuring bespoke risk processes are always followed. * Contributing to staff development, including delivery of training for the specialist support team and HIPP team * Consulting and supporting any complex cases * Supporting the risk and safeguarding manager in the review and update of internal risk * Ensure all KPIs are adhered to on a daily, weekly, and monthly basis * Maintaining confidentiality and discretion when dealing with any cases, or sensitive information obtained as part of the role WHAT YOU BRING TO THE TEAM * Have Chartered Membership and be HCPC registered * Experience completing assessments * Awareness of practice issues within counselling psychotherapy * Excellent IT skills including use of Outlook, Microsoft Office, PowerPoint, and Excel Excellent communication skills via telephone, face to face and written communications Demonstrate a 'Can Do' attitude and ability to work independently and as part of a team Professional and outgoing personality * Exceptional organisation skills, excellent time management, ability to work to tight deadline/KPIs, and complete project work to a consistently high standard with a…
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Clinical Psychologist. THE ROLEThis role is an exciting opportunity to act as a clinical psychologist for the organisation, supporting the Specialist Support team in the daily management of the Enhanced Psychological Support (EPS) services. The primary focus is to ensure individuals who are being referred for specialist treatment are supported through triaging referral forms and completing workplace psychological assessments. The role will act as a source of support within the specialist support team - ensuring appropriate actions are taken in line with internal policies and clinical governance. You will have access to clinical support staff and administrative support to help with your caseload, but your main responsibility will be to work one on one with service users to formulate treatment plans and workplace recommendations to support an individual based on their presenting issues and your clinical expertise. Day to Day Responsibilities * Reviewing all referral forms to ensure it is safe and appropriate to complete an initial assessment * Where risk may be identified, completing an initial risk assessment to ensure the individual does not need immediate support * Formulating treatment plans based on your clinical experience and knowledge, following a written assessment * Acting as a source of support, guidance, and expertise to the Specialist Support team * Ensuring consistency across teams when working with risk and safeguarding and ensure that documented notes remain accurate and up to date. * Ensuring bespoke risk processes are always followed. * Contributing to staff development, including delivery of training for the specialist support team and HIPP team * Consulting and supporting any complex cases * Supporting the risk and safeguarding manager in the review and update of internal risk * Ensure all KPIs are adhered to on a daily, weekly, and monthly basis * Maintaining confidentiality and discretion when dealing with any cases, or sensitive information obtained as part of the role WHAT YOU BRING TO THE TEAM * Have Chartered Membership and be HCPC registered * Experience completing assessments * Awareness of practice issues within counselling psychotherapy * Excellent IT skills including use of Outlook, Microsoft Office, PowerPoint, and Excel Excellent communication skills via telephone, face to face and written communications Demonstrate a 'Can Do' attitude and ability to work independently and as part of a team Professional and outgoing personality * Exceptional organisation skills, excellent time management, ability to work to tight deadline/KPIs, and complete project work to a consistently high standard with a…
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a People Manager to add to their team. This unique HR Advisory role is open to HR professionals at any level, where you will gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for over 30,000 clients in various sectors. There is also opportunity to earn additional money on top of your basic and to follow a fantastic career pathway with a clear route of progression.The People Manager will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries. You will take part in an excellent training programme and also the potential to gain a part post-graduate qualification.If you have a HR qualification, some exposure to working within HR or studying your CIPD in your own time and looking for that foot in the door, this could be a good opportunity for you to expand your knowledge and your skills to further your HR career. This is the perfect chance to work for an award-winning organisation who have won awards as one of the 'Best Places to Work'. The People Manager will also be responsible for: * To support all clients with quality advice in a productive manner to provide an efficient solution based advice, either through email or call depending on client preference. This will be predominately call advice. * Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc. * Providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided. * Using your expert HR and employment law knowledge to develop a clear answer for the client. * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. * Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA) In order to be considered for this opportunity it is essential that you have the following: * Good employment law knowledge either through studies or working experience. * CIPD qualification or equivalent experience in the work place is desirable. * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre. * Ability to juggle multiple tasks, prioritising your work load accordingly * An organised self-starter * Ability to work under pressure in a fast moving performance driven environment * Excellent communication skills. 963605BG2R4INDFIR
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About Us: We are a dynamic and rapidly growing company based in the heart of Manchester, specializing in innovative solutions for our clients. Our team is our greatest asset, and we are committed to fostering a collaborative and high-energy work environment where you can thrive and grow your career.Job Description: We are seeking an enthusiastic and experienced Tele-sales Team Manager to join our vibrant sales department. In this role, you will lead and inspire a team of telesales representatives, driving performance and achieving sales targets. This is a fantastic opportunity for a motivated individual to take the next step in their career and make a significant impact in a fast-paced, results-driven environment.Key Responsibilities: * Lead, manage, and motivate a team of telesales representatives to achieve and exceed sales targets. * Develop and implement effective sales strategies and processes. * Monitor team performance, providing regular feedback, coaching, and training. * Conduct regular team meetings to review performance, share best practices, and address challenges. * Analyze sales data and market trends to identify opportunities for growth and improvement. * Collaborate with other departments to ensure seamless customer experience and satisfaction. * Handle escalated customer issues and provide resolution. * Recruit, train, and onboard new team members as needed.Qualifications: * Proven experience in a telesales or sales management role. * Strong leadership and team management skills. * Excellent communication and interpersonal skills. * Ability to motivate and inspire a team to achieve high performance. * Analytical mindset with the ability to interpret sales data and market trends. * Results-oriented with a track record of meeting or exceeding sales targets. * Proficient in using CRM software and other sales tools.Benefits: * Competitive salary of £30,000 - £36,000 with an OTE of £56,000. * Opportunity to work in a vibrant and dynamic team environment. * Comprehensive training and professional development opportunities. * Career progression and growth within a rapidly expanding company. * Generous holiday allowance and company perks.INDMANS
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About Us: We are a leading and innovative company based in Manchester, committed to providing exceptional services to our valued customers. Our team is dedicated to maintaining the highest standards of customer satisfaction and retention. We pride ourselves on our dynamic work environment and our culture of continuous improvement and excellence.Job Description: We are seeking a proactive and results-driven Retentions Manager to join our dedicated team. In this crucial role, you will be responsible for developing and implementing strategies to retain our existing customers, ensuring their continued satisfaction and loyalty. You will work closely with various departments to identify and address customer needs, resolve issues, and enhance overall customer experience.Key Responsibilities: * Develop and execute retention strategies to reduce customer churn and increase loyalty. * Book Appointment for Field based BDM'S * Work closely with the sales and customer service teams to address and resolve customer concerns. * Implement and manage retention campaigns, promotions, and initiatives. * Monitor and report on retention metrics and performance, providing actionable insights. * Train and support team members in effective retention techniques and customer relationship management. * Engage with customers directly to understand their needs and provide tailored solutions. * Continuously improve retention processes and customer touchpoints.Qualifications: * Proven experience in a customer retention or account management role. * Strong analytical skills with the ability to interpret customer data and trends. * Excellent communication and interpersonal skills. * Ability to build and maintain strong customer relationships. * Proactive problem-solving skills and a customer-focused mindset. * Ability to work collaboratively across departments. * Experience with CRM software and other customer management tools.Benefits: * Competitive base salary of £23,000 with an OTE of £37,000. * Opportunity to work in a supportive and dynamic team environment. * Comprehensive training and ongoing professional development. * Clear path for career progression and growth within the company. * Generous holiday allowance and additional company benefits. INDMANJ
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About Us: We are a leading and innovative company based in Manchester, committed to providing exceptional services to our valued customers. Our team is dedicated to maintaining the highest standards of customer satisfaction and retention. We pride ourselves on our dynamic work environment and our culture of continuous improvement and excellence.Job Description: We are seeking a proactive and results-driven Retentions Manager to join our dedicated team. In this crucial role, you will be responsible for developing and implementing strategies to retain our existing customers, ensuring their continued satisfaction and loyalty. You will work closely with various departments to identify and address customer needs, resolve issues, and enhance overall customer experience.Key Responsibilities: * Develop and execute retention strategies to reduce customer churn and increase loyalty. * Book Appointment for Field based BDM'S * Work closely with the sales and customer service teams to address and resolve customer concerns. * Implement and manage retention campaigns, promotions, and initiatives. * Monitor and report on retention metrics and performance, providing actionable insights. * Train and support team members in effective retention techniques and customer relationship management. * Engage with customers directly to understand their needs and provide tailored solutions. * Continuously improve retention processes and customer touchpoints.Qualifications: * Proven experience in a customer retention or account management role. * Strong analytical skills with the ability to interpret customer data and trends. * Excellent communication and interpersonal skills. * Ability to build and maintain strong customer relationships. * Proactive problem-solving skills and a customer-focused mindset. * Ability to work collaboratively across departments. * Experience with CRM software and other customer management tools.Benefits: * Competitive base salary of £23,000 with an OTE of £37,000. * Opportunity to work in a supportive and dynamic team environment. * Comprehensive training and ongoing professional development. * Clear path for career progression and growth within the company. * Generous holiday allowance and additional company benefits. INDMANJ
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About Us: We are a leading and innovative company based in Manchester, committed to providing exceptional services to our valued customers. Our team is dedicated to maintaining the highest standards of customer satisfaction and retention. We pride ourselves on our dynamic work environment and our culture of continuous improvement and excellence.Job Description: We are seeking a proactive and results-driven Retentions Manager to join our dedicated team. In this crucial role, you will be responsible for developing and implementing strategies to retain our existing customers, ensuring their continued satisfaction and loyalty. You will work closely with various departments to identify and address customer needs, resolve issues, and enhance overall customer experience.Key Responsibilities: * Develop and execute retention strategies to reduce customer churn and increase loyalty. * Book Appointment for Field based BDM'S * Work closely with the sales and customer service teams to address and resolve customer concerns. * Implement and manage retention campaigns, promotions, and initiatives. * Monitor and report on retention metrics and performance, providing actionable insights. * Train and support team members in effective retention techniques and customer relationship management. * Engage with customers directly to understand their needs and provide tailored solutions. * Continuously improve retention processes and customer touchpoints.Qualifications: * Proven experience in a customer retention or account management role. * Strong analytical skills with the ability to interpret customer data and trends. * Excellent communication and interpersonal skills. * Ability to build and maintain strong customer relationships. * Proactive problem-solving skills and a customer-focused mindset. * Ability to work collaboratively across departments. * Experience with CRM software and other customer management tools.Benefits: * Competitive base salary of £23,000 with an OTE of £37,000. * Opportunity to work in a supportive and dynamic team environment. * Comprehensive training and ongoing professional development. * Clear path for career progression and growth within the company. * Generous holiday allowance and additional company benefits. INDMANJ
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Senior 1st Line Software Service desk Analyst Greater Manchester
Permanent £24,000 - £25,500 Per Annum
Ref: 47992LF Group
Are you tech savvy and customer focused?Do you have good customer service and problem-solving ability?Want to work for a vibrant, market leading software company?If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch!My Client is recruiting a Senior service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! You must have helpdesk experince within a SaaS business, you will be resolving technical issues for over 80,000 service users having problems with the software/App. You will also be a coach and point of escalation for the rest of the team, so your software knowledge will need to be extensive! if you are an experienced Software SDA who enjoys a fast pace and being a leader within your team, please apply today and we'll be in touch!Responsabilities * Operates as a point of escalation for the service desk. * Supports the team with technical advice and customer service skills. * Supports the Team Lead/Manager with allocation of tasks. * Prioritises workloads for an effective delivery of service. * Provides the team guidance to record and track data for our services. * Conducts QA sessions and provides feedback for service reports. * Fulfils the tasks of a First Line Service Desk Analyst * Always ensure Service Level Agreement adherence (SLA's) * Meets and exceeds Key Performance Indicators (KPI's) The above is not an exhaustive list of responsibilities and successful applicants may be expected to undertake additional tasks to support the Service Team and business needs. Each level of progression carries the caveated requirement to fulfil any previous roles in periods of high demand. What you will get in return * Profit share scheme * Day off on your birthday * Perkbox discounts * Access to Employee Assistance Programme * 25 days' holiday, plus bank holidays. * Pension Plan and Life Insurance. * Company incentives, access to discount schemes. * Holidays increase after 2 and 5 years' service. * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * Opportunity to expand your knowledge from an experienced, friendly team and progression * Modern working environment in Manchester City CentreINDMANJ
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Are you an individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Credit Control Specialist to join our client's head office in Manchester City. Why This Role?You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation. What We're Looking For: * A bright, confident, and positive individual who thrives in a fast-paced environment * At least two years of experience in customer service or account collection * Exceptional negotiation skills and a pragmatic approach to problem-solving Your Daily Responsibilities: * Engage with clients about their overdue accounts * Address payment and service queries, mainly over the phone * Deliver "Super Service" in every interaction, maintaining detailed records * Process debit/credit card payments efficiently * Collaborate with the team to streamline client accounts and internal processes * Handle account adjustments and provide comprehensive case histories when necessary What You'll Achieve: * Meet and exceed cash collection and outbound call targets * Ensure timely and accurate completion of credit control tasks * Maintain high levels of attendance and punctuality P47791CHINDMANJ