Group In Leicestershire Jobs

Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for dynamic, motivated, high performing HR professional to work with Croner clients to provide documentation support. The role will be office based in Hinckley and the successful candidate will be joining a friendly, personable team within an organisation who have incredible growth plans and are part of a Global Group. The HR Office Documentation Consultant is responsible for providing support to our clients, creating new and amending existing contracts and policies. The HR Office Consultant will also be responsible for: * Respond to client requests in line with company SLA * Create the employment documentation or to critique the clients own documentation to meet their needs, in accordance with policies and procedures * Provide HR support for clients in a timely, efficient and comprehensive manner * Liaise with clients via phone and email and deal with queries as appropriate * Ensure deadlines and targets are met * Attend team meetings, as required * Record work utilising the systems in place What you can bring to their team: * Experience of working in employment law and/or human resource role * Ideally degree level and CIPD qualified * Thorough knowledge of employment practices * Professional approach * Confident manner facing clients and on the phone * Ability to work under pressure * Organisational and time management skills * Excellent attention to detail * Willingness to travel * Full valid UK driving licence is essential P969053LFRINDHIN

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The role requires high levels of professional standards whilst working in a telephone environment, adhering to the company's core values and achieving daily goals. The counsellor will work on a 24/7 helpline, providing in the moment emotional support to individuals, conducting clinical assessments and signposting to specialised support services. The counsellor will also have an active caseload of structured telephone and/ or video counselling clients, including Online CBT clients and Power to Recover clients. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities as a EAP Counsellor: * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the Health Assured products legal advice, counselling support, medical helpline etc * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Provide "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * To take accurate information and record on the companies data base * Conduct full and robust clinical assessments in accordance with Health Assured's procedures, ensuring the most clinically appropriate support is identified * To effectively identify and manage risk in accordance with Health Assured's "Risk Guidance Policy" * To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc * Work to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * To maintain an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of…

The Portfolio Group have a phenomenal opportunity on the table!!! We are currently supporting an award-wining and the UK's leading information resource for tax & accounting, HR & compliance professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps growing.Exclusively partnered, we're looking for a charismatic and enthusiastic individual to take lead of team of Claim Handlers and administrators in the capacity of a Claims Team Leader. OverviewAs a key element of the claims team, you'll be responsible for your own allocation of customers, handling inbound enquiries, and ensuring prompt responses and acknowledgments to all clients claims. This will enable you to build a close relationship with our Accountancy Practices giving you an insight into the trends observed by the wider team. Our goal is to ensure that the overall customer experience is excellent leading to high levels of customer satisfaction. You'll also be a point of contact in the claims department, often liaising with resolution specialists. *You will need to be qualified/part qualified to Cert CII level While everyday day will offer a different challenge your core responsibilities will be: * To Manage and control an allocation of claims working in close collaboration with the accountancy practice, claims team, sales account managers and underwriters. * Agree fee increases, authorise payments, regularly review the claim and offer support when needed to the accountant. * Maintain regular contact with clients for updates on claims progress. * Monitor and proactively chase necessary information for new instructions. * Record instructions and communications on the case management system * Develop strategies for objection handling and additional income generation. * Ensure adherence to processes and procedures within the team and make recommendations of any relevant changes to the Claims Control Manager A solid Claims and Compliance background with help you thrive in this role, alongside: * Excellent organisational and decision-making skills. * Excellent working knowledge of Microsoft office suite. * Ability to be commercially aware of the market needs and thrive in a fast-paced environment. * Highly customer service oriented with a focus on service delivery. * Positive individual with great communication skills at all levels. * Ability to deal with detail, be methodical, analytical, and accurate. * Excellent persuasive and influencing skills. * Being a Team player with a can-do attitude. P87777MAINDHIN

The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented SEO superstar to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps growing. This is a high-performance role that comes with amazing rewards and benefits. A clear path for progression for the right individual!The SEO Manager will effectively manage and take full ownership of the SEO strategy, maximising new business opportunities and retention whilst promoting brand awareness across channels to increase the businesses profile in the UK.As SEO manager, you will be responsible for optimising the company's web pages and content across all platforms. You will facilitate high-level content analysis and keyword research to ensure alignment of content, tags, and titles with organic search strategies. You will be tasked in optimising both online and offline sources. Success in this position will be demonstrated by higher search rankings and increased search traffic. Day To Day Responsibilities * Develops an SEO roadmap - technical SEO, On page, and off page ( backlinking & PR) * Maintains overall alignment with business goals * Defines and tracks relevant KPIs such as conversation rate, click rate, and bounce rate, leads and deals * Identifies SEO issues and implements solutions * Oversees content relevance * Designs keyword discovery and link-building strategy * Managing offsite and onsite optimization projects and reporting on performance * Review technical SEO issues and recommend fixes * Optimise website content, and landing pages * Direct off-page optimization projects (e.g. link-building) * Collect data and report on traffic, rankings and other SEO aspects * Work with social media and PPC teams to optimize campaigns * Keep abreast of SEO and integrated marketing trend YOU? * Minimum 3 years of SEO experience * Highly proficient in SEO tools such as SEMrush, screaming frog, ahrefs Webmaster tools, Google Analytics * Excellent written and verbal communication skills * Strong leadership and organizational skills * Knowledgeable about HTML and CSS * Bachelor's degree in Marketing or related field P46027CCR2INDHIN

So what's your next step? Are you looking to join an organisation that will support and develop you from the offset?Funding and supporting both your NVQ level 6 in H&S and NVQ level 5 fire risk assessment… YES BOTH!My client is seeking a Health and Safety individual who is looking to take that step! Want to be a part of an award-winning service provider who are rapidly growing with a track record year on year?Whether you have got Consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. Everyday in consultancy is different, you will be speaking with different clients from varied backgrounds, gaining exposure across a range of H&S topics.. whist improving your own CPD.Providing advice and assistance on all Health and safety matters both to our clients. Assisting with any general management tasks and ensuring that you are providing legally competent advice.Still reading? Day-to-Day * Ensure that personal knowledge of health and safety best practice is continually updated. * To assist with all health and safety enquiries received. * To take ownership and responsibility for on-going cases where health and safety advice is required from all departments across the business. * To provide support and advice to clients in regards to information/documentation * Ensure that all advice is recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database. * Review client documentation as required. * Attend legal briefings and internal company training ensuring advice complies with Health * Assured service standards. * Ensure departmental protocols are adhered to ensuring a high quality level of service is provided at all times. * Maintain required productivity levels to ensure that the service provision is maintained. * Ensure that all requests for advice are dealt and that the relevant service levels are achieved. * Attend and complete training as required. * Escalate any complaints in regards to any advice given in line with the company complaints procedure. Providing an overview of the advice provided if an investigation is required. * Assist with internal health and safety matters, to provide advice and case management support, including assisting with drafting of letters and minute taking at meetings if required. * Ensure compliance and adherence to protocols in terms of the requirements for maintaining the ISO accreditation. * Attend client meetings and conference calls as required to assist/advise with any health and safety related matters. * To maintain confidentiality and discretion when dealing with any enquiries, or sensitive information obtained as part of the role. * Assisting with requests for articles which have health and safety topic. * Assist with any amendments required to any Croner Group templates, documents, letters, etc. where a change in case law may impact the wording on any standard documentation. * Attend team meetings for all departments as required. * Able to work on your own initiative. * To ensure that…

The Portfolio Group have a phenomenal opportunity on the table. we are looking for a talented individual to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting an award-wining Health and safety, Hr and Employment Law service and have been in business for over 80+ years, supporting Business Owners and Senior Leaders. Part of a Global Group that have a multimillion-pound turnover year on year that keeps growing.As the Resolution Specialist you will be accountable for the organisation's online reputation, managing online reviews in accordance with business processes. OverviewThe role requires you to excel in enthusiasm as part of our client experience team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast membership focused solutions. Day to Day Responsibilities as a Partnerships Executive: * To be the key person for receiving member complaints and retention opportunities * To be the key person for responding to all online reviews for the business * To ensure that all member service issues whether verbal or written are acknowledged in line with the complaint's procedure. * To ensure that all online reviews are dealt with efficiently and professionally to a high standard. * To escalate any negative online reviews through the correct channels of the complaints process * To ensure that all member service issues are thoroughly investigated through discussion with the member and appropriate internal staff. * To ensure that all member service issues are resolved in a timely manner and at all times focused on member resolution and retention. * To understand all member databases and systems in order to adequately investigate and respond to the member. * Accountability for obtaining a prompt response to member queries, service issues and requests to cancel. * Review of member service issues in order to produce an effective handover where applicable to Credit Control Essential Skills * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast-paced environment. * Strong time management skills * A dynamic and flexible approach, as well as the ability to work under pressure. Desirable Skills * Pro-active and self-motivated attitude. * Articulate with good business acumen and a professional manner. * Organised with the ability to manage own workload on a daily basis. * Outgoing personality, with strong organisational skills and a tenacious nature. * Able to make quick decisions to support key stakeholders and adopt a mind-set to help ensure we hit sales performance targets aligned to the departments. * Focussed and driven to help develop and grow the organisations associations revenue stream. P46092MAR2INDHIN

Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for dynamic, motivated, high performing HR professional to work with Croner clients to provide documentation support. The role will be office based in Hinckley and the successful candidate will be joining a friendly, personable team within an organisation who have incredible growth plans and are part of a Global Group. The HR Office Documentation Consultant is responsible for providing support to our clients, creating new and amending existing contracts and policies. The HR Office Consultant will also be responsible for: * Respond to client requests in line with company SLA * Create the employment documentation or to critique the clients own documentation to meet their needs, in accordance with policies and procedures * Provide HR support for clients in a timely, efficient and comprehensive manner * Liaise with clients via phone and email and deal with queries as appropriate * Ensure deadlines and targets are met * Attend team meetings, as required * Record work utilising the systems in place What you can bring to their team: * Experience of working in employment law and/or human resource role * Ideally degree level and CIPD qualified * Thorough knowledge of employment practices * Professional approach * Confident manner facing clients and on the phone * Ability to work under pressure * Organisational and time management skills * Excellent attention to detail * Willingness to travel * Full valid UK driving licence is essential P969053LFINDHIN

VIP Customer Service Coordinator The Company My client is an expert in tax & accounting, providing professional advice to businesses seeking to optimise performance. They offer reliable, high-quality information and tools to support SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. They are a trusted partner, helping to minimise uncertainty and reduce error for businesses. The Opportunity You will be dealing with phone calls within a call centre environment. The successful candidate will be the first point of contact for clients, providing a professional service and ensuring customer satisfaction. A typical day will include: * Answering the phones and taking messages * Onboarding new clients, maintaining contact throughout the service period * Supporting consultancy coordinators with daily administration The Ideal CandidateThis is an excellent place to work if you are an individual who loves to solve problems. You will thrive off working through challenges and obstacles. You will bring with you the following skills: * Excellent communication and customer service * Clear and concise written communication * Time Management and organisation What's in it for you? The opportunities for you to grow and develop are endless, and you'll be entitled to: * 20 days of annual leave, rising to 22 after two years, 27 days after three years, and 28 days after five years * Additional day off for your birthday * Profit share incentive * Contributory pension scheme * Eye Care Contribution * Season Ticket Loan (after probation) * Private health care after 5 years * Christmas Bonus (after 3 years continuous service) This role is based in Hinckley and will require you in the office 5 days per week. If this sounds like you, please apply today!46248CHINDHIN

Our client a true market leader in their field is looking for an experienced Litigation Consultant specialising within employment law to join their field based team. Experienced within Advocacy the successful candidate will manage cases across their locality with some requirement to travel across the UK.This is fantastic opportunity to be able to work from home and within the field representing clients within employment tribunal cases. This is a fantastic opportunity for a qualified Advocate, looking for an improved work life balance or a HR professional who has represented the company interests within a Tribunal setting.We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. The successful candidate will be part of the UK Legal Team and will work closely with the employment law advisory service, the Litigation Executive teams and Senior Leadership Team. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards. Responsibilities * Review allocated claims brought against clients in the Employment Tribunal, in conjunction with the appointed Litigation Executive preparing the case, to include approving the drafted pleadings, disclosure exercises and bundles of documents. * Representing clients in Tribunals and hearing and contested cases at tribunal * Preparation of cases, write up and running trials in court * Provide clear assessment of client cases, and identify and manage risks to the client including cost implications * Representing client interests wholly and presenting all legal arguments relevant Person Specification * Advocacy experience, ideally within employment law * Experience of representation in employment tribunal cases * Professional qualification preferred but not essential * Hold a full valid driving licence, and can work with autonomy and independently * Ability to work under pressure 971383BG5R10INDFIR