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Senior Service Desk Analyst - SaaS Greater Manchester
Permanent £24,000 - £25,500 Per Annum
Ref: 47992LF Group
Do you have experience with resolving Software issues for customers - specifically mobile App's?Do you have good customer service and leadership experince?Want to work for a vibrant, market leading software company?If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch!My Client is recruiting a Senior service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! You must have helpdesk experince within a SaaS business, you will be resolving technical issues for over 80,000 service users having problems with the software/App. You will also be a coach and point of escalation for the rest of the team, so your software knowledge will need to be extensive! if you are an experienced Software SDA who enjoys a fast pace and being a leader within your team, please apply today and we'll be in touch!Responsabilities * Operates as a point of escalation for the service desk. * Supports the team with technical advice and customer service skills. * Supports the Team Lead/Manager with allocation of tasks. * Prioritises workloads for an effective delivery of service. * Provides the team guidance to record and track data for our services. * Conducts QA sessions and provides feedback for service reports. * Fulfils the tasks of a First Line Service Desk Analyst * Always ensure Service Level Agreement adherence (SLA's) * Meets and exceeds Key Performance Indicators (KPI's) The above is not an exhaustive list of responsibilities and successful applicants may be expected to undertake additional tasks to support the Service Team and business needs. Each level of progression carries the caveated requirement to fulfil any previous roles in periods of high demand. What you will get in return * Profit share scheme * Day off on your birthday * Perkbox discounts * Access to Employee Assistance Programme * 25 days' holiday, plus bank holidays. * Pension Plan and Life Insurance. * Company incentives, access to discount schemes. * Holidays increase after 2 and 5 years' service. * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * Opportunity to expand your knowledge from an experienced, friendly team and progression * Modern working environment in Manchester City CentreINDMANJ
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You have progressive accounting experience having worked in accounts payable. You understand how important accurate and timely data entry is. You understand the complicities of multiple levels of invoice approval to pay. You like to work in a fast-paced, fun, and energic company. Success in this role means accurate and timely process of invoices, clean vendor accounts, and a tight audit trail approval process.You will be working out of the Downtown Toronto office 5 days on site - just off of Union station.Reporting to Accounting Manager Key Responsibilities * Monitoring AP & Credit card mailbox daily. * Enter AP Invoice or Credit Note into Dimensions, ensuring timely and accurate data entry. * Upload AP Invoice or Credit Note to Focal Point approval system. * Maintain and update Vendor Records, including payment details in Dimensions. * Assist in timely and accurate payment processing and distribution of payments in Dimensions. * Ensure all supplier accounts are up to date. * Assist in timely and accurate postings of all Credit card transactions. * Obtain required supporting documentation for all credit card transactions. * Update credit card reconciliation reports for month-end. * Process urgent "rush" time sensitive invoices and payments expediently and accurately. * Follow up with internal approvers and managers on inquiries and rejections. * Assist in setting up and onboarding of new employees in Access workspace software. * Provide invoices and supporting documentation to Audit teams when required. * Provide monthly Legal expense report to the claims team. * Process Referral payments. * Assist Accounting team with month-end and ad hoc tasks. Skills and experience required: * College (or equivalent) diploma in accounting or business management. * 3-5 years of accounting experience in processing accounts payable. * Able to work under pressure to tight financial reporting deadlines. * Able to demonstrate sound knowledge of accounting control procedures. * Outstanding organizational skills and attention to detail. * Demonstrated analytical skills and an investigative approach to problem solving. * Excellent customer service approach in relating with colleagues. * Enthusiasm and willingness to learn. * Able to work autonomously and collaboratively in a team environment. * Demonstrates initiative, proactiveness, and ownership of the role. Perks and Benefits * 3 weeks vacation * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service INDCAN 47933CN
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You have progressive accounting experience having worked in auditing or industry. You understand how important cash flow, reconciliations, and accuracy are. You understand the complicities of multi-year revenue contracts and having a healthy balance sheet. You combine excellent technical skills with a solid understanding of the business reality.You will be working out of the Downtown Toronto office 5 days on site - just off of Union station. Success in this role means accurate and timely financial information, clean balance sheet accounts, and a clear audit trail.Reporting to Accounting Manager Key Responsibilities * Prepare recurring and one-time accrual, prepaid, and miscellaneous journal entries. * Prepare accelerated revenue recognition worksheets monthly. * Prepare balance sheet reconciliations. * Prepare bad debt provisions and other estimates. * Investigate and solve reconciliation discrepancies. * Analyse overhead costs for savings opportunities. * Analyse contract profitability by various factors to determine price optimization. * Contribute to profit and loss variation analysis. * Assist in the preparation of monthly, quarterly, and annual financial reports to UK Group. * Calculate and file HST remittances. * Forecast and monitor cash flow. * Initiate bank payments for both internal approvals and bank online authorizations. * Validate intercompany charges between related companies. * Communicate with UK Group Finance and other departments as required. * Cross-training with other accounting roles and act as vacation/absence back-up. * Various other ad-hoc financial analysis as required. Skills and experience required: * CPA designation required. * 5-10 years of multi-provincial accounting experience. * Able to work under pressure to tight financial reporting deadlines. * Able to demonstrate sound knowledge of accounting control procedures. * Outstanding organizational skills and attention to detail. * Demonstrated analytical skills and an investigative approach to problem solving. * Expert MS Excel knowledge including advanced formula and workbook analysis. * Excellent customer service approach in relating with colleagues. * Enthusiasm and willingness to learn. * Able to work autonomously and collaboratively in a team environment. * Demonstrates initiative, proactiveness, and ownership of the role. Perks and Benefits * 3 weeks vacation * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service 47934CNINDCAN
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Company Overview:Our client is a leading expert in tax and accounting, specialising in providing professional advice to businesses to optimise performance. They are committed to offering reliable, high-quality information and tools, serving SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. As a trusted partner, they aim to minimise uncertainty and reduce errors for businesses. The Opportunity:Join a team in a unique role where you'll be responsible for supporting clients on all aspects of tax through phone and email communication. You'll gather information, conduct research when necessary, and relay insights to clients, referencing appropriate legislation. Notably, this role doesn't involve timesheets, and it offers the flexibility of full remote work. Key Responsibilities: * Provide expert support to clients on various tax-related matters over phone and email. * Gather relevant information, conduct research, and communicate findings to clients. * Reference and apply appropriate legislation to address client queries effectively. * Collaborate with internal teams to stay informed about changes in legislation and industry best practices. Qualifications and Skills: * ATT or CTA tax qualification, or part qualified. * Solid experience in general tax, gained from working in practice, industry, or HMRC. * Inquisitive mindset with a commitment to staying up-to-date with changes in legislation. * Excellent communication skills, both verbal and written. * Ability to work independently and collaboratively in a remote setting. 45991CH1R3INDFIR
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Online Reputation Manager Greater Manchester
Permanent £28,000 - £32,000 Per Annum
Ref: 47940TL Group
SALARY: £28-32K DOE + PROFIT SHARE & FANTASTIC BENEFITSDescriptionWe are seeking an experienced and talented Online Reputation Manager to join our team. As an Online Reputation Manager, you will be responsible for monitoring and managing our digital presence, ensuring a positive and trustworthy image for our company. You will play a crucial role in building and maintaining our brand reputation across various online platforms.In this role, you will analyse online feedback, reviews, and comments on social media platforms and review sites. You will develop strategies to respond effectively to both positive and negative feedback, mitigating any potential damage to our reputation and promoting positive sentiment. You will work closely with our marketing and customer service teams to develop and implement reputation management initiatives.The successful candidate will have a strong understanding of social media, online review platforms, and search engine optimization (SEO) techniques. You must be a skilled communicator with the ability to engage with customers and stakeholders effectively. A high level of professionalism and interpersonal skills is essential for this role.Responsibilities * Monitor online mentions and comments about our company and products * Respond promptly to online feedback, addressing both positive and negative comments * Develop and implement strategies to improve our online reputation * Work closely with the marketing team to create engaging and positive content for our digital platforms * Identify and engage with influencers and brand advocates to build a positive image * Collaborate with the customer service team to address customer concerns and ensure a high level of customer satisfaction * Analyse data and metrics to track and report on the success of reputation management initiativesRequirements * Experience with Trustpilot and Feefo * Proven experience in online reputation management or related roles * Strong understanding of social media platforms and online review sites * Excellent written and verbal communication skills * Proficient in SEO techniques and strategies * Ability to analyse and interpret data and metrics * Strong attention to detail and problem-solving skills * Ability to multitask and prioritize effectively in a fast-paced environmentINDMANJ
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SALARY: £28-32K DOE + PROFIT SHARE & FANTASTIC BENEFITSDescriptionWe are seeking an experienced and talented Online Reputation Manager to join our team. As an Online Reputation Manager, you will be responsible for monitoring and managing our digital presence, ensuring a positive and trustworthy image for our company. You will play a crucial role in building and maintaining our brand reputation across various online platforms.In this role, you will analyse online feedback, reviews, and comments on social media platforms and review sites. You will develop strategies to respond effectively to both positive and negative feedback, mitigating any potential damage to our reputation and promoting positive sentiment. You will work closely with our marketing and customer service teams to develop and implement reputation management initiatives.The successful candidate will have a strong understanding of social media, online review platforms, and search engine optimization (SEO) techniques. You must be a skilled communicator with the ability to engage with customers and stakeholders effectively. A high level of professionalism and interpersonal skills is essential for this role.Responsibilities * Monitor online mentions and comments about our company and products * Respond promptly to online feedback, addressing both positive and negative comments * Develop and implement strategies to improve our online reputation * Work closely with the marketing team to create engaging and positive content for our digital platforms * Identify and engage with influencers and brand advocates to build a positive image * Collaborate with the customer service team to address customer concerns and ensure a high level of customer satisfaction * Analyse data and metrics to track and report on the success of reputation management initiativesRequirements * Experience with Trustpilot and Feefo * Proven experience in online reputation management or related roles * Strong understanding of social media platforms and online review sites * Excellent written and verbal communication skills * Proficient in SEO techniques and strategies * Ability to analyse and interpret data and metrics * Strong attention to detail and problem-solving skills * Ability to multitask and prioritize effectively in a fast-paced environmentINDMANJ
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SALARY: £28-32K DOE + PROFIT SHARE & FANTASTIC BENEFITSDescriptionWe are seeking an experienced and talented Online Reputation Manager to join our team. As an Online Reputation Manager, you will be responsible for monitoring and managing our digital presence, ensuring a positive and trustworthy image for our company. You will play a crucial role in building and maintaining our brand reputation across various online platforms.In this role, you will analyse online feedback, reviews, and comments on social media platforms and review sites. You will develop strategies to respond effectively to both positive and negative feedback, mitigating any potential damage to our reputation and promoting positive sentiment. You will work closely with our marketing and customer service teams to develop and implement reputation management initiatives.The successful candidate will have a strong understanding of social media, online review platforms, and search engine optimization (SEO) techniques. You must be a skilled communicator with the ability to engage with customers and stakeholders effectively. A high level of professionalism and interpersonal skills is essential for this role.Responsibilities * Monitor online mentions and comments about our company and products * Respond promptly to online feedback, addressing both positive and negative comments * Develop and implement strategies to improve our online reputation * Work closely with the marketing team to create engaging and positive content for our digital platforms * Identify and engage with influencers and brand advocates to build a positive image * Collaborate with the customer service team to address customer concerns and ensure a high level of customer satisfaction * Analyse data and metrics to track and report on the success of reputation management initiativesRequirements * Experience with Trustpilot and Feefo * Proven experience in online reputation management or related roles * Strong understanding of social media platforms and online review sites * Excellent written and verbal communication skills * Proficient in SEO techniques and strategies * Ability to analyse and interpret data and metrics * Strong attention to detail and problem-solving skills * Ability to multitask and prioritize effectively in a fast-paced environmentINDMANJ
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Please attach a short cover letter alongside application. Portfolio Group are proud to be recruiting for a leading digital technology company that provides professional services solutions to a range of corporate and SME client across the UK. A market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business.An exciting opportunity to join a vibrant company that has been operating for over 40 years with incredible growth and have won many awards such as the 'Feefo Platinum Trusted Service Award 2023'.This is an ideal opportunity for a recent graduate looking for their first role in Publishing! It would suit an individual with an excellent eye for detail and strong language skills who has an interest in working in an online editorial environment. This is an ideal opportunity for someone with good techical skills looking to move into a fast-growing publishing company in the business compliance sector. Job PurposeThe editor is responsible for editing and processing content supplied by internal and external authors, and compiling weekly eAlerts. Working closely with the Content teams, the editor tags the content correctly and checks it thoroughly so that it can be processed efficiently through the content management system. The editor also ensures that the quality of the published product is high and any identifies any improvements required.The team is looking for an individual who is confident with technology and who can adapt to manipulating content using XML-based editing software in a content management system. Day to Day Responsibilities * Using editing software to tag content in line with author/development editor/content manager instructions, ensuring that content can be processed correctly in the content management system for online publication. * Checking content for spelling, grammar and editorial errors, adhering to the company's house style. * Monitoring quality of published content to ensure that it has published as expected. * Compiling weekly eAlerts to send out to subscribers. * Constantly reviewing progress against schedules and prioritise work accordingly, liaising with colleagues as necessary. * Providing regular feedback to the editorial manager and development editors regarding supplied content, to ensure that the editorial approach remains consistent and improvements are put in place as required. What you bring to the team * Solid English language skills with an excellent eye for detail. * Strong technical ability * Ability to prioritise effectively and constantly adapt to changing demands. * Experience of working in a fast-paced environment. * Superb teamwork and communication. * Interest in editorial work and publishing. Benefits * 25 Holidays + Bank Holidays * Vibrant Offices in Central London (Looking over the Thames) * Profit Share Scheme * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years 47613LSR1INDLON
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Sales Floor Manager Salary on offer up to £42,500 with an OTE of £75,000London Blackfriars - Full Time Office Based! Join my client as a Sales Floor Manager in London, where they're already setting the bar high as industry leaders! Lead their dynamic team to even greater heights, bringing your proven expertise and passion for success. With your influential leadership style and knack for building strong client relationships, you'll play a pivotal role in shaping the future of the organisation. If you're ready to drive innovation in the industry, this is your opportunity to shine as a true leader among leaders. What are we looking for? We are looking for a confident, "hands on" proven, high performing Sales Floor Manager. You will manage a sales team which is responsible for the generation of online demonstrations of our digital services. This is a critical role for the business to sustain and build on its success and rapid growth plans in the UK. The ideal candidate will have a background in managing an outbound telephone-based Sales or Customer Service Team, driving quality and a strong performance in a targeted and dynamic environment. You should not be afraid to challenge the team and should be a confident decision maker. Experience of working in a b2b environment is desirable, although not essential. A pro-active approach to management, coaching, pipeline & campaign planning and driving revenue are a must! Day-to-Day Responsibilities * Recruiting, training, coaching, and managing a high performing telesales team of up to 15 individuals. * Developing & managing the CRM system to optimise data and leads. * To provide daily, weekly, monthly, and quarterly sales figures and MI * To regularly walk the sales floor to drive activity and performance and KPIs. * Manipulate sales data to maximise opportunity. * Campaign management. * To continuously seek to improve sales performance through monitoring all leads, conversions and sales actively. * To introduce fresh incentives to motivate and drive the team. What you Bring to the Team * Track record of managing a telephone-based sales department * Ability to build, manage and drive sales performance in a targeted, entrepreneurial business. * Ability to influence and liaise with all levels up to Directors. * A consultative sales approach.
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an Occupational Health Advisor.Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members. Open to full-time or part-time OHAs!Day to Day Responsibilities: * Able to assess an employee's functionality and produce a quality report within the allocated timeframe. * To provide advice/support to employers on complex matters which facilitate an employee's rehabilitation back to work after a period of sick leave. * To ensure the Occupational Health service delivery and co-ordination of administration processes, are implemented accordingly. * Ensure operational efficiency of the Occupational Health function by completing the full range of services: medical information calls, management referrals, advice calls, ad hoc advice calls, Work Health Assessment questionnaire reviews, follow up calls, report triage that have been allocated to you. Essential skills and Competencies * Either a specialist degree or a Diploma in Occupational Health. * Current Licence (preferably Part 3 of Register) with the Nursing and Midwifery Council (NMC). * Currently practising Occupational Health work. * Able to demonstrate a high level of accuracy and attention to detail. * Excellent written and communication skills. * Able to organise and prioritise workload accordingly to ensure work is completed within a timely manner especially prior to any period of annual leave. Desirable skills and Competencies * Have proven experience of Microsoft Office (Word, Excel and PowerPoint) and have proficient IT skills. * Excellent written and communication skills. * Proven experience in working towards KPIs and SLAs. * Ability to work as part of a busy team. * Have proven experience in working with Occupational Health referrals and experience from a variety of organisations. Benefits * Profit Share Scheme * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * PerkBox Discounts * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P966637LS5INDFIR