Procurement In Somerset Jobs
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Head of Engagement and Client Retention Greater Manchester
Permanent £45,000 - £55,000 Per Annum
Ref: P970601BGR2 Group
Portfolio are proud to be exclusively representing our award-wining, HR Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide. Our client is searching for a Head of Engagement and Retention to join their growing business and drive their customer and client experience performance.This is a busy role, so it would be beneficial if you have worked on multiple products at one time and are from a professional services/ shared services high volume background. You will work closely with senior leadership to improve the operational execution and client engagement and be confident in project managing large scale service transformation projects and report back to senior leadership teams on client journey and feedback. The Head of Engagement and Retention will be responsible for: * Manage, monitor, and review the core metrics linked to client experience from on-boarding, service implementation, service follow up, ongoing client support, queries, client dissatisfaction and cancellation requests to ensure positive experience for all clients across the service offerings * Identify non-usage and implementing effective processes to increase usage * Liaise with our Sales and Service teams on any client issues and support in our online reputation. * Review our client experience proposing and implementing enhancements to improve our digital engagement * Monitor and review client dissatisfaction to improve and enhance the service in an efficient way. * Support the management of the Client Experience working closely with the team leader * Provide support and coaching on a daily basis * Produce daily and weekly reports for Senior Directors * To monitor and review the on-boarding process ensuring a positive experience for all new clients across our service offerings. * To monitor and review all client experience interactions are dealt with professionally, courteously and in a timely manner with a root cause analysis undertaken * To reduce client attrition and complaints levels, ensuring that all processes take into consideration the client experience and that it is the most efficient way of working * To produce a weekly dashboard, highlighting SLA's adherence both with client experience and service delivery identifying any underlying operational or engagement challenges * Utilising both automated and manual data to analyse and work with service managers/heads/directors to implement the necessary solutions to improve the client experience and reduce service issues or a lack of engagement in our services To be considered for this opportunity it is essential that you have the following: * A passion for work with clients in a service driven industry * Excellent communication skills * A "can-do" attitude with the ability to support, drive and motivate your team to achieve their best potential and performance overall * Strong organisation and time management skills * Excellent people management skills * Ability to work in a fast-paced environment with a solutions-based approach * A dynamic and flexible approach, as well as the ability to work under pressure * Excellent interpersonal skills * Excellent technical knowledge and customer service skills * Ability to provide constructive feedback where required…
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Head of Retention and Growth Greater Manchester
Permanent £40,000 - £50,000 Per Annum
Ref: 47077LF Group
Portfolio are proud to be exclusively representing our award-wining, multinational Professional services client in their search for a Head of Retention and Growth. This is a brand-new role, created due to the growth and success of the team in their Global Headquarters based in the heart of Manchester.The successful candidate for this role will have significant experience with an operational / retention background working with senior leadership and cross-functional teams to improve retention and operational growth.Reporting to the Director of Operations the successful candidate will have experience of working within a client experience & retention team. They will have worked with sales targets for retention and growth. They will be confident to project manage large volumes of retention successes, as well as being able to identify insights that can help develop future client growth.The role will also require you to lead a team of Client Experience Account Managers and Retention Specialists and your focus will be to retain more of our existing client base and add growth.The Head of Growth and Retention will also be responsible for: * Manage the core metrics linked to client retention and client cancellation requests. * Identifying recurring trends, for example, non-usage cancellation requests * Daily team management, conducting regular individual and team reviews and identify training needs and ensure that training is subsequently undertaken and service delivery improvements are made * Monitor and review client retention reasons to escalate and identify as areas for improvement * Producing regular reports and dashboards to the Operations Director and Senior Leadership teams on overall retention performance.Job Goals and Metrics * To ensure that client retention is maintained at a minimum agreed figure * To ensure client requests are contacted within 24hrs * Individual and overall Team performance is regularly monitored * To monitor and review client retention interactions to ensure they are dealt with professionally, courteously and in a timely manner with a root cause analysis undertaken * To produce dashboards and reports, highlighting retention figures, SLA adherenceThis position has a high level of visibility across the organisation, and you will need to be a strong leader who is able to communicate clearly and compellingly at all levels of the company. You will be joining a high growth business and we are therefore looking for. * New innovative ideas to improve client retention and growth. * A "can-do" attitude. * Ability to work in a fast-paced environment with strong time management skills. * The ability to present complex information in a clear and concise manner to a variety of audiences. * Highly collaborative approach, with the ability to work in a fast passed environment. * Excellent People Management Skills. * A dynamic and flexible approach, as well as the ability to work under pressure.INDMANS
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Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.In this role our client is looking for a candidate that possess an ability to work in cross-functional product teams, in a truly agile way, delivering small increments of value to our customers very frequently. An Ideal candidate would have experience of REST, JSON and how to build clean architecture with TDD and BDD for mobile platforms.The ideal candidate will have a positive, 'can-do' attitude, with a thirst for knowledge and the ability communicate knowledge effectively and work within a team. Key Responsibilities/Skills: * Ensure that the initiative has a coherent Definition of Done and that your features are met. * Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets. * Exhibit cross functional behaviour and support other competencies within the company. * Able to negotiate and compromise solutions and find the balance between best practice, expediency and longer-term maintenance costs. * Demonstrate, discuss and permeate current good practice in the skills specific to your professional family across other members of your professional family. * Propose new technology, process or tooling to improve efficiency being aware of the future maintenance costs and consistency across other product teams. * You make realistic commitments that you are confident of meeting and strive to do so. * Maintain and improve engineering practice. * Maintain and improve software quality for features built (TDD, Pairing, Peer Review, Static Analysis) * Support the product owner and Development Lead in the provision of estimates that are at an appropriate level of fidelity for the phase in the development lifecycle. * Support the QA in identifying describing and resolving defects. * Support the BA in the elaboration of requirements. * You take responsibility for the entire lifecycle of delivery from idea, marketing, sales and operation. * Manage your own training requirements. * Attend industry events and share the value with your Benefits: * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2- and 5-years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Company incentives, access to discount schemes. * Profit Share Scheme. P971080NBR2INDMANS
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Are you seeking a role which will offer growth, development and opportunity?Want the chance to work on exciting projects with the opportunity to develop and grow your career?We're looking for a hard-working and self-motivated person to join our fast-growing marketing department to assist with the delivery of automation and sales campaigns alongside managing the data integrity of all systems within the business.As CRM Executive, you'll help evolve current automation processes, identify new opportunities and areas for improvement. Ensure quality of sales CRM for new lead acquisition and maintenance of Recruitment CRM to ensure effective ROI on marketing campaigns. Day to Day * Ensure the data integrity of sales generation leads in the CRM system * Support the marketing and sales teams to build and evolve campaigns (e.g. newsletters, email nurture campaigns, webinars, events) * Develop key client profiles to develop cross sell opportunities across the group business. * Manage the automation of nurture activities. Looking to drive engagement and deliver high quality leads to sales. * Work with the digital marketing manager to implement marketing automations across all business systems and suggest improvement and efficiencies. * Working with wider stakeholders, help drive the client communication to increase usage and aid overall client retention. * Routinely audit the lead database to ensure data is high quality and highly segmented, whilst helping ensure we remain compliant. * Work with the content team to deliver appropriate campaigns across all business groups * Assist with ongoing campaign analysis and reporting. Skills * Experience with Marketing Automation software * Strong communication skills * Analytical and detail orientated. * Excellent time management, and ability to meet deadlines. 45923CCINDREC
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Role: Lead Generation Location: Manchester City Centre Salary: £25,000- Uncapped Commission Our client, located in the vibrant heart of Manchester, is actively seeking a Lead Generation to join their dynamic team. Being a firm who specialises in HR and Health and Safety outsourcing to business owners across the UK. This presents an exciting opportunity to contribute to a thriving industry with prospects for personal professional growth.The Lead Generation will be a key player in steering the company towards success, making it crucial for the ideal candidate to be motivated and driven, consistently aiming for the best results, and achieving set targets.Situated in a state-of-the-art office, surrounded by convenient amenities such as shops, cafes, and efficient transport links, our client offers a fantastic working environment.Key Responsibilities: * Approaching and engaging with prospective clients, through telephone calls, emails, and networking platforms. * Explaining to clients the advantages, potential outcomes and the process associated with using the client's services. * Demonstrate organisational skills by independently managing and coordinating a personal calendar, including scheduling calls with potential clients based on their availability. * Develop and maintain strong relationships with clients to ensure satisfaction and loyalty.Company Benefits: * Uncapped commission - OTE 70,000 * 25 days annual leave plus bank holidays * 6 Month sales training programme * Birthday Off * Daily, weekly & Monthly incentives * Fantastic location - close to shops, restaurants, and transport linksINDMANJ
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Role: Lead Generation Location: Manchester City Centre Salary: £25,000- Uncapped Commission Our client, located in the vibrant heart of Manchester, is actively seeking a Lead Generation to join their dynamic team. Being a firm who specialises in HR and Health and Safety outsourcing to business owners across the UK. This presents an exciting opportunity to contribute to a thriving industry with prospects for personal professional growth.The Lead Generation will be a key player in steering the company towards success, making it crucial for the ideal candidate to be motivated and driven, consistently aiming for the best results, and achieving set targets.Situated in a state-of-the-art office, surrounded by convenient amenities such as shops, cafes, and efficient transport links, our client offers a fantastic working environment.Key Responsibilities: * Approaching and engaging with prospective clients, through telephone calls, emails, and networking platforms. * Explaining to clients the advantages, potential outcomes and the process associated with using the client's services. * Demonstrate organisational skills by independently managing and coordinating a personal calendar, including scheduling calls with potential clients based on their availability. * Develop and maintain strong relationships with clients to ensure satisfaction and loyalty.Company Benefits: * Uncapped commission - OTE 70,000 * 25 days annual leave plus bank holidays * 6 Month sales training programme * Birthday Off * Daily, weekly & Monthly incentives * Fantastic location - close to shops, restaurants, and transport linksINDMANJ
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Role: Lead Generation Location: Manchester City Centre Salary: £25,000- Uncapped Commission Our client, located in the vibrant heart of Manchester, is actively seeking a Lead Generation to join their dynamic team. Being a firm who specialises in HR and Health and Safety outsourcing to business owners across the UK. This presents an exciting opportunity to contribute to a thriving industry with prospects for personal professional growth.The Lead Generation will be a key player in steering the company towards success, making it crucial for the ideal candidate to be motivated and driven, consistently aiming for the best results, and achieving set targets.Situated in a state-of-the-art office, surrounded by convenient amenities such as shops, cafes, and efficient transport links, our client offers a fantastic working environment.Key Responsibilities: * Approaching and engaging with prospective clients, through telephone calls, emails, and networking platforms. * Explaining to clients the advantages, potential outcomes and the process associated with using the client's services. * Demonstrate organisational skills by independently managing and coordinating a personal calendar, including scheduling calls with potential clients based on their availability. * Develop and maintain strong relationships with clients to ensure satisfaction and loyalty.Company Benefits: * Uncapped commission - OTE 70,000 * 25 days annual leave plus bank holidays * 6 Month sales training programme * Birthday Off * Daily, weekly & Monthly incentives * Fantastic location - close to shops, restaurants, and transport linksINDMANJ
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Role: Lead Generation Location: Manchester City Centre Salary: £25,000- Uncapped Commission Our client, located in the vibrant heart of Manchester, is actively seeking a Lead Generation to join their dynamic team. Being a firm who specialises in HR and Health and Safety outsourcing to business owners across the UK. This presents an exciting opportunity to contribute to a thriving industry with prospects for personal professional growth.The Lead Generation will be a key player in steering the company towards success, making it crucial for the ideal candidate to be motivated and driven, consistently aiming for the best results, and achieving set targets.Situated in a state-of-the-art office, surrounded by convenient amenities such as shops, cafes, and efficient transport links, our client offers a fantastic working environment.Key Responsibilities: * Approaching and engaging with prospective clients, through telephone calls, emails, and networking platforms. * Explaining to clients the advantages, potential outcomes and the process associated with using the client's services. * Demonstrate organisational skills by independently managing and coordinating a personal calendar, including scheduling calls with potential clients based on their availability. * Develop and maintain strong relationships with clients to ensure satisfaction and loyalty.Company Benefits: * Uncapped commission - OTE 70,000 * 25 days annual leave plus bank holidays * 6 Month sales training programme * Birthday Off * Daily, weekly & Monthly incentives * Fantastic location - close to shops, restaurants, and transport linksINDMANJ
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Role: Lead Generation Location: Manchester City Centre Salary: £25,000- Uncapped Commission Our client, located in the vibrant heart of Manchester, is actively seeking a Lead Generation to join their dynamic team. Being a firm who specialises in HR and Health and Safety outsourcing to business owners across the UK. This presents an exciting opportunity to contribute to a thriving industry with prospects for personal professional growth.The Lead Generation will be a key player in steering the company towards success, making it crucial for the ideal candidate to be motivated and driven, consistently aiming for the best results, and achieving set targets.Situated in a state-of-the-art office, surrounded by convenient amenities such as shops, cafes, and efficient transport links, our client offers a fantastic working environment.Key Responsibilities: * Approaching and engaging with prospective clients, through telephone calls, emails, and networking platforms. * Explaining to clients the advantages, potential outcomes and the process associated with using the client's services. * Demonstrate organisational skills by independently managing and coordinating a personal calendar, including scheduling calls with potential clients based on their availability. * Develop and maintain strong relationships with clients to ensure satisfaction and loyalty.Company Benefits: * Uncapped commission - OTE 70,000 * 25 days annual leave plus bank holidays * 6 Month sales training programme * Birthday Off * Daily, weekly & Monthly incentives * Fantastic location - close to shops, restaurants, and transport linksINDMANJ
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Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Frontend Developer. Day to day Responsibilities: * You make realistic commitments that you are confident of meeting and strive to do so. * Maintain and improve engineering practice. * Maintain and improve software quality for features built (TDD, Pairing, Peer Review, Static Analysis). * Support the product owner and Development Lead in the provision of estimates that are at an appropriate level of fidelity for the phase in the development lifecycle. * Support the QA in identifying describing and resolving defects. * Support the BA in the elaboration of requirements. * You take responsibility for the entire lifecycle of delivery from idea, marketing, sales and operation. * Manage your own training requirements. * Attend industry events and share the value with your Key Skills: * knows React (with experience in the Gatsby and NextJS frameworks) * experience in building marketing websites (and website SEO knowledge would be great as well) * Knowledge around continuous integration, services like Azure Devops * has experience with unit and cypress testing * experience working in an agile environment would be good * knowledge of graphql, as well as any CMS experience (we use DatoCMS) If you're interested, please apply and drop me an email at nandini.bhatia@theportfoliogroup.co.uk! P45748NBR3INDMANS