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The Retention Specialist is responsible for supporting growth by retaining existing clients through our super service strategy, identifying clients who have additional needs and closing both upsell and new business leads successfully. This role involves managing the retention, renegotiation, and renewal process for existing contracts and agreements. Your focus will be to optimize the customer experience to drive revenue growth and foster long-term relationships. This is a full-time in office position in Downtown Toronto, off Union Station. Day-to-Day Duties and Responsibilities * Meet and exceed all quarterly growth targets. * Meet and exceed all individual KPIs. * Engage with clients to understand their needs, concerns, and objectives related to contract renewal. * Negotiate contract terms and conditions with clients, ensuring alignment with organizational objectives and client needs. * Collaborate with cross-functional teams, including sales, account management, and legal, to facilitate the retention, renegotiation, and renewal process. * Maintain accurate records of client interactions, negotiations, and outcomes in Salesforce. * Monitor contract expiration dates and proactively reach out to clients to initiate renewal discussions. * Act as a liaison between clients and internal teams to ensure that all retention efforts deliver exceptional value to clients. * Identify opportunities to increase contract value by discussing additional products and services, focusing on the needs of small businesses. * Work with the finance and credit control departments to retain clients experiencing financial hardship. * Generate new business opportunities via referrals from existing client base or networking. * Maintain and improve client sentiment and online reputation by always providing super service. * Take ownership of own product knowledge ensuring you are an expert in all things Bright. Education/Experience * Proven experience in a client-facing role, with a focus on retaining clients through negotiation in a B2B environment. * Strong communication skills, with the ability to build rapport with clients and influence outcomes. * Excellent problem-solving abilities, with a proactive approach to addressing client concerns and challenges. * Detail-oriented with strong organizational skills. * Experience with Salesforce is an asset. * Ability to thrive in a fast-paced, dynamic environment. Perks and Benefits * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location Vacation Days increase after 2 and 5 years' service 47321CNINDCAN
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Litigation Paralegal - Employment Law Greater Manchester
Permanent £25,000 - £28,000 Per Annum
Ref: 47218LF Group
Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law. In this role you will be dealing with case preperation before Employment tribunal, working on behalf of Business owners to assess tribunal matters, create court bundles,witness statements etc. You must be educated to LLb and have Employment law knowledge and Litigation experience. In return you will gain fantastic knowledge of Employment law across all industries, and amazing progression opportunies. This role will also support SQL qualification as it will count towards Legal work experience. Job PurposeTo assist our broad spectrum of clients with Employment Tribunal matters, from advising on merits of the case, drafting responses to exchanging witness statements as well as conducting telephone preliminary hearings. Job OverviewWe are looking for a bright, confident, legally-qualified individual, preferably with employment law experience, to work in a dynamic team to cover all aspects of case preparation. The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach, and we are looking for someone with excellent communication skills to provide that. Day-to-Day Responsibilities· Assessing Tribunal matters as well as early conciliation matters· Drafting pleadings, witness statements and relevant applications· Dealing with all aspects of document disclosure and creation of bundles· Liaising with Tribunals, Claimants' representatives, clients and ACAS· Providing advice on case prospects and achieving commercially favourable settlements· Conducting preliminary hearings by telephone What you Bring to the Team· Law degree (or GDL) plus good litigation experience and/or a professional qualification (LPC/BPTC)· A real commitment to helping our clients through a difficult time· A positive approach to a busy workload and team work· A genuine passion for employment law and attention to detail INDMANJ
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law. In this role you will be dealing with case preperation before Employment tribunal, working on behalf of Business owners to assess tribunal matters, create court bundles,witness statements etc. You must be educated to LLb and have Employment law knowledge and Litigation experience. In return you will gain fantastic knowledge of Employment law across all industries, and amazing progression opportunies. This role will also support SQL qualification as it will count towards Legal work experience. Job PurposeTo assist our broad spectrum of clients with Employment Tribunal matters, from advising on merits of the case, drafting responses to exchanging witness statements as well as conducting telephone preliminary hearings. Job OverviewWe are looking for a bright, confident, legally-qualified individual, preferably with employment law experience, to work in a dynamic team to cover all aspects of case preparation. The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach, and we are looking for someone with excellent communication skills to provide that. Day-to-Day Responsibilities· Assessing Tribunal matters as well as early conciliation matters· Drafting pleadings, witness statements and relevant applications· Dealing with all aspects of document disclosure and creation of bundles· Liaising with Tribunals, Claimants' representatives, clients and ACAS· Providing advice on case prospects and achieving commercially favourable settlements· Conducting preliminary hearings by telephone What you Bring to the Team· Law degree (or GDL) plus good litigation experience and/or a professional qualification (LPC/BPTC)· A real commitment to helping our clients through a difficult time· A positive approach to a busy workload and team work· A genuine passion for employment law and attention to detail INDMANJ
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Graduate Litigation Paralegal Greater Manchester
Permanent £25,000 - £28,000 Per Annum
Ref: 47218LF Group
Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law. In this role you will be dealing with case preperation before Employment tribunal, working on behalf of Business owners to assess tribunal matters, create court bundles,witness statements etc. You must be educated to LLb and have Employment law knowledge and Litigation experience. In return you will gain fantastic knowledge of Employment law across all industries, and amazing progression opportunies. This role will also support SQL qualification as it will count towards Legal work experience. Job PurposeTo assist our broad spectrum of clients with Employment Tribunal matters, from advising on merits of the case, drafting responses to exchanging witness statements as well as conducting telephone preliminary hearings. Job OverviewWe are looking for a bright, confident, legally-qualified individual, preferably with employment law experience, to work in a dynamic team to cover all aspects of case preparation. The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach, and we are looking for someone with excellent communication skills to provide that. Day-to-Day Responsibilities· Assessing Tribunal matters as well as early conciliation matters· Drafting pleadings, witness statements and relevant applications· Dealing with all aspects of document disclosure and creation of bundles· Liaising with Tribunals, Claimants' representatives, clients and ACAS· Providing advice on case prospects and achieving commercially favourable settlements· Conducting preliminary hearings by telephone What you Bring to the Team· Law degree (or GDL) plus good litigation experience and/or a professional qualification (LPC/BPTC)· A real commitment to helping our clients through a difficult time· A positive approach to a busy workload and team work· A genuine passion for employment law and attention to detail INDMANJ
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Commercial Health and Safety Advisor Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: P68787LSR4 Group
Our client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the new year. Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S? £26-28,000 DOE. + Commission/bonus - OTE (£50,000) Guaranteed 2k bonus for the first 3 months Job PurposeAs a Video SafeCheck Consultant, you will be required to undertake Health & Safety compliance reviews for businesses. The role of the Safe Check Consultant is to meet with the business owner, understand what they have in place to manage Health & Safety in their workplace and conduct an audit evaluating their current levels of compliance.Further to this audit as the SafeCheck Consultant, you will be required to complete an evaluation report for the Client based on their findings, highlighting any risks and making recommendations Job OverviewThe role requires a mix of commercial and technical skills. The Consultant must be technically strong with good Health & Safety knowledge, but also have the commercial presence to engage with business owners and make recommendations to help them protect their business. Main Duties / Day-to-Day Responsibilities * You will be required to complete an evaluation report for the client based on their findings, highlighting any risks and making recommendations * Covering an agreed geographical area, meeting with a wide variety of different business owners, in a wide variety of industry sectors. * It is essential that you are able to adapt to each changing environment and be able to engage with different business owners to identify their individual requirements and demonstrate potential risk to the business through shortcomings in the business owners Health & Safety arrangements * A primary objective of the role is to demonstrate the value of the full H&S Service and highlight the key reasons that the Client would benefit from our service, without compromising your professional Health & Safety Consultancy objectives What you Bring to the Team * NEBOSH General Certificate * Experience of working within a Health & Safety environment * Excellent communication skills both verbal and written * Outstandingly professional at all times * Good PC skills Employee Benefits: * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P68787LSR4INDMANJ
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Health & Safety Advisor Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: P45984LSR3 Group
My client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for this year! Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S?Job PurposeTo support Business Development Managers by online video sales meetings by providing Health & Safety advice to prospective clients throughout different sectors across Great Britain, with the aim of showcasing our services so that clients will subscribe to the service. Job OverviewThe role requires you to work in a team providing legally compliant solutions to prospective clients during sales meetings by online video with our Business Development Managers. You will advise on all aspects of Health & Safety in order to support the business needs of the individual prospect, whilst highlighting the support with compliance that we that we provide them with if they become a client. You will also support our BDMs with H&S advice via telephone and email. Day-to-Day Responsibilities * To partake in sales meetings with our BDMs via video link or telephone, and support with the sales process pre, during and post appointment. To provide initial guidance on any live issues the prospect may have, to showcase & demonstrate the service and excellent expertise on offer and to explain what more we can provide if the prospect comes on board. * Ensure that personal knowledge of Health & Safety legislation, best practice, initiatives & developments are continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and BSTs in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to the relevant Health & Safety teams and ensuring the case is handled in line with initial advice. To ensure the necessary updates are made on the Salesforce system. * Review client H&S documentation and provide advice accordingly.What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * You will be expected to have relevant H&S qualifications, these are to be maintained and developed as needed * Ability to work in a fast paced environment. * Strong communication skills. * A dynamic and flexible approach, as well as the ability to work under pressure. * Pride in delivering a high quality service and genuine desire both to resolve issues for clients by providing efficient, pragmatic solutions, and to promote the wider service to help drive sales. Benefits * 25 Days holiday rising to 27 Days after 2 years and 28 Days after 5…
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Health & Safety Advisor Greater Manchester
Permanent £30,000 - £35,000 Per Annum
Ref: P8888LSR5 Group
Our Client are a leading HR SaaS software in the heart of Manchester, who operate internationally and are part of an award winning, global group. They are revolutionising businesses' by simplifying people management and compliance, with their time-saving HR software and tools. Combining award-winning HR employment law and health & safety advisory services, cutting-edge software along with our tax & accounting, we help people and businesses grow. * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career AND earnings? Main Duties: * Responding to requests (telephone or electronic) from clients and provide relevant technically and legally correct Health and Safety advice in a professional and practical manner. * Providing telephone/e-mail advice. * Providing practical support to clients in using their online systems and make pro-active calls to clients in support of their H&S service. * Researching information required to provide detailed health and safety guidance and technical support to clients and Consultants. * Liaising with external Enforcement, and other, Agencies on behalf of clients, when approved and requested by Senior Management. * Checking and recommending amendments to management systems and risk assessments. * Conducting Installation calls to clients following Principal calls with the specified time period. * Assisting the Technical Manager in the writing of Guidance Notes, Standard Phrases and Check lists, covering all legal jurisdictions serviced by group. * Reviewing BDM diaries, complete TLA's and provide guidance and support in a succinct and commercially driven manner. * Building relationships with BDMs in order to increase trust and use of the service. * Presenting internal training/buzz sessions and external webinars. Benefits * Profit Share Scheme * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Access to Employee Assistance Programme * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * PerkBox Discounts * Christmas Bonus after 3 years * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P8888LSR5INDMANS
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Graduate Counselling Scheme Greater Manchester
Permanent £20,000 - £25,000 Per Annum
Ref: P46586LSR2 Group
Are you a 2023 or 2024 grad looking to start your first full-time counselling position?Are you looking to join a supportive company that will give you further training to develop your career?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.We are looking for professional, hard-working graduates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to make a difference to people's lives. * Interview dates Wednesday 22nd May / Tuesday 4th June 9.30pm-3pm * Start date -1st July This is a brilliant opportunity to begin your counselling career with the expertise and support from the number one EAP in the UK. The 6-month graduate scheme will provide you extensive training and development throughout, before you move into a full-time Wellbeing Counsellor role. This 6-month full time graduate scheme will develop your skills in areas such as: * Digital Counselling * Telephone Counselling * Solution Focused Counselling * Risk Assessment and Managing Risk * Safeguarding Training * Online CBT * Online Counselling * Case Management It is essential that you have the following: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a member of the BACP Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription P46586LSR2INDMANJ
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Documentation Advisor with knowledge of Employment Law.The role requires you to create, update, maintain and review employment documentation for their clients. The successful candidate will be working within a busy, fast paced position within Employment Consultancy Services and will have a good understanding of Employment Legislation, specifically relating to policy wording and requirements and will also have a high attention to detail and have great customer focus. Day to Day Responsibilities: * To create client documentation based on the needs of the client and the suitability of relevant policies and procedures. * To read through clients' existing documentation checking for terms that breach Employment Law and typographical/grammatical errors and correcting these. * Liaise with clients over the phone, drafting any new documents, and deal with queries as appropriate. * To provide a client focused and personalised approach, building relationships and enhancing the client experience at all times. Ensure applying the "super duper" service on every interaction. * To focus on continuous engagement of clients with the documentation that has been provided, ensuring these documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations. * To guide clients through their online client portal. * Liaise with the Digital Field Consultants and deal with queries as appropriate. * Manage own workload working from the task list. * Ensure deadlines and any KPI/SLA/targets are met. * Ensure work in line with any quality criteria/instruction in place. * To ensure you are fully updated on products and additional services in order to drive referrals and engagement with other services which aids retention. * To record work via computerised systems, using the log process, work log on the Advice, SharePoint and Successflow systems. * Check client details using the computerised database. * Attend team meetings, as and when required, including mornings/evenings and weekend conferences/development/training days. * Maintain a clear desk and tidy work environment. * To undertake E-learning sessions as and when required. * Assist with training for new starters. In order to be considered for this opportunity it is essential that you have the following: * Knowledge of employment law. * Excellent written English. * Excellent word processing skills. * Attention to detail. * Ability to prioritise your workload, work under pressure in conjunction with deadlines. * Possess excellent and professional communication skills especially over the phone. * Good organisational skills. * Ability to present information accurately. * Ability to deal with people on all levels. P971371BGR3INDIRE
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Customer Service Account Manager Greater Manchester
Permanent £25,000 - £25,000 Per Annum
Ref: 46993LF Group
Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities * Provide an excellent customer service to our new and existing BrightHR clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2 and 5 years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Profit Share Scheme. INDMANJ