Temporary Credit Control Jobs
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Customer Service Advisor Greater Manchester
Permanent £22,500 - £23,000 Per Annum
Ref: 47234MAR Group
Customer Service Account Manager.The Portfolio Group have a phenomenal opportunity on the table!!! We are currently supporting an award-wining and UK Leading consultancy service, providing Business services in the SME sector.Exclusively partnered, we're looking for an enthusiastic and dedicated Customer Service Account Manager to join their dynamic team. If you have a keen eye for detail, strong analytical skills, and a knack for handling objections, we want to hear from you.!!! Job OverviewAs part of our account management team, you will become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client-focused solutions. Day-to-Day Responsibilities * Provide excellent customer service to new and existing clients. * To understand all client databases and systems to adequately access the client and service information. * Maintenance of client profiles including additional sites, change in employee information, and undertaking investigations where appropriate. * Rescheduling of cancelled appointments * Management of client task lists * To receive client and consultant telephone & email inquiries and resolve them in line with internal SLAs. To liaise with the Business Development Manager regarding clarification of the client contracted service provision. * Provide feedback to line managers to help improve processes and promote best practices. * To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients' services. * Accountability for obtaining a prompt response to client queries, complaints, and requests to cancel. Job Goals and Metrics * Average of 30 actions per day * Average quality scores of 3.6+ * SLA Management of 99%+ * Minimum of 1 Positive review per month * Minimum talk time of 1.5 hours * All client telephone calls are to be answered in accordance with departmental standards. * All written client correspondence to contain clear, accurate, and thorough information and meet required standards. What You Bring to the Team * A "can-do" attitude * Customer service skills are essential with a particular focus on rapport building and relationship management. * Excellent communication skills, with the ability to communicate with clients and internal stakeholders throughout the business. * Ability to work in a fast-paced environment. * Strong time management skills. * A dynamic and flexible approach, as well as the ability to work under pressure. Benefits: * Profit Share Scheme * Offices Based in the heart of Manchester. * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * Perk Box Discounts * Christmas Bonus after 3 years * Social Events Throughout the Year * Contributory Pension Scheme * Private Health Insurance after 5 years 47234MARINDMANJ
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We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries.Please note: This role is 100% on-site in Downtown Toronto. Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided. * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case * To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date * To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * 5+ years of experience in an advising role * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. 47189MCRINDCAN
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We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case * To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date * To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * 5+ years of experience in an advising role * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. 47190MCRINDCAN
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Are you looking for your next challenge? Keen to find an organisation which supports your personal growth and development?Portfolio are pleased to be working exclusively with an established global consultancy to recruit a new Health and Safety Consultant to add to their growing team!We have just partnered up with an award-winning consultancy group, to support with their search...Providing only the best Health and Safety advice, guidance and support... to a diverse portfolio of clients across the globe... truly believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the future!Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. * Are you an experienced and conscientious individual with a passion for health and safety? * Are you seeking a role which offers you flexibility a clear career pathway, packed with growth and development? If so, we want to hear from you..You will take lead on carrying out Health & Safety contractual service visits, providing documentation and advice and assistance as required. The Health & Safety Department are looking for hardworking Health and Safety professionals with a high level of technical knowledge and experience. You will have the ability to build strong relationships with your clients and deliver a high-quality, cost-effective consultancy service.Ideally you will be educated to degree/diploma level at GradIOSH or CMIOSH level. Day-to-Day * Always conduct yourself in a professional manner (including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. * Visiting clients and providing an in-person experience, to support and advise where necessary * Experience in investigation of incidents, accidents and recommending preventative measures * Undertake health and safety visits to client's premises in accordance with departmental protocols and contract requirements, in particular where SLA's are in place * Submit any relevant reports or other such associated documents in accordance with client demand and departmental protocols * Advise and instruct clients in the use of Health and Safety Management systems and other relevant technical documents and online services * Act as the clients personal H&S lead to support and streamline any processes or queries. * Advise clients on matters of Health and Safety standards and best practice affecting their business * Manage time effectively to provide an effective and efficient service to clients * Attend company meetings, courses etc. when required to update and maintain professional skills/knowledge * Look after your company vehicle in the appropriate manner by maintaining cleanliness and security * Supporting the client through effective crisis management where required You? * Comprehensive knowledge of Health and Safety rules and regulations. * Excellent communication and relationship building personality. * Confident in providing practical solutions to clients in relation to H&S. * Deliver a high-quality consultancy service with commercial boundaries. * Ability to work autonomously and…
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What is next in your career?Portfolio are pleased to be working exclusively with an established global consultancy to recruit a new Health and Safety Consultant to add to their growing team!We have just partnered up with an award-winning consultancy group, to support with their search...Providing only the best Health and Safety advice, guidance and support... to a diverse portfolio of clients across the globe... truly believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the future!Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. * Are you an experienced and conscientious individual with a passion for health and safety? * Are you seeking a role which offers you flexibility a clear career pathway, packed with growth and development? If so, we want to hear from you..You will take lead on carrying out Health & Safety contractual service visits, providing documentation and advice and assistance as required. The Health & Safety Department are looking for hardworking Health and Safety professionals with a high level of technical knowledge and experience. You will have the ability to build strong relationships with your clients and deliver a high-quality, cost-effective consultancy service.Ideally you will be educated to degree/diploma level at GradIOSH or CMIOSH level. Day-to-Day * Always conduct yourself in a professional manner (including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. * Visiting clients and providing an in-person experience, to support and advise where necessary * Experience in investigation of incidents, accidents and recommending preventative measures * Undertake health and safety visits to client's premises in accordance with departmental protocols and contract requirements, in particular where SLA's are in place * Submit any relevant reports or other such associated documents in accordance with client demand and departmental protocols * Advise and instruct clients in the use of Health and Safety Management systems and other relevant technical documents and online services * Act as the clients personal H&S lead to support and streamline any processes or queries. * Advise clients on matters of Health and Safety standards and best practice affecting their business * Manage time effectively to provide an effective and efficient service to clients * Attend company meetings, courses etc. when required to update and maintain professional skills/knowledge * Look after your company vehicle in the appropriate manner by maintaining cleanliness and security * Supporting the client through effective crisis management where required You? * Comprehensive knowledge of Health and Safety rules and regulations. * Excellent communication and relationship building personality. * Confident in providing practical solutions to clients in relation to H&S. * Deliver a high-quality consultancy service with commercial boundaries. * Ability to work autonomously and as part of a team. * Flexible and adaptable, able to respond to…
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Calling all SEO Superstars - we have something exciting for you!Are you a seasoned SEO expert ready to take on new challenges in a dynamic environment? Our client nestled in the heart of Dublin, is looking for a talented Technical SEO Specialist to join a vibrant marketing team. With top-notch office perks and a culture of growth and success, this is where ambitious individuals thrive!As our Technical SEO Specialist, you'll be the driving force behind our technical SEO initiatives, leading site audits, optimizing schema markup, and enhancing website performance. Working closely with our content and data specialists, you'll craft strategies to skyrocket our SEO campaign performance. Day-to-Day * Lead technical SEO initiatives: site audits, schema markup, core web vitals. * Collaborate closely with content and data specialists. * Analyze data with our Web and Analytics Specialist to refine SEO tactics. * Assist in new business development and upsell technical strategies. * Train and collaborate with internal teams on SEO best practices. * Perform keyword research and monitor user engagement. * Stay ahead of SEO trends and algorithm updates. * Liaise with our UK dev team on web development issues. YOU? * Bachelor's degree in Marketing, Advertising, or related field. * Proficiency in Google tools, HTML, CSS, and JavaScript. * Experience with CMS platforms like WordPress, Joomla, Drupal, Magento. * In-depth knowledge of SEO best practices. * Strong analytical and problem-solving skills. * Excellent communication skills. If you're a self-starter with a passion for SEO and thrive in a collaborative environment, we want to hear from you! 969350CCRINDIRE
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Portfolio Payroll are proud to be partnering with our market leading client based in the heart of Manchester to recruit an experienced payroll lead. We are looking for an experience payroll specialist with UK processing knowledge and experience to join the business and be able to support the business from day 1. This is a really forward facing growing business and this is an extremely exciting time to join.This is a hybrid role and offers real flexibility in terms of working hours and agility in terms of its approach. Key Duties/Tasks: * Processing end to end payroll - in house business with multiple group companies * Providing payroll advice and support across the businesses * Supporting managers across the business and dealing with more complex queries Desirable skills and attributes: * Experienced Payroll professional * Expert knowledge in all areas of Uk payroll legislation 35307GOINDPAYN
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Portfolio Payroll are delighted to be working with a chartered accountancy with their search for an experienced Payroll Administrator. This is a permeant position offering hybrid basis of 3 days in the office, 2 days working from home after the first 3 months of training around their systems. The suitable candidate will have strong payroll experience, auto enrolment and ideally have exposure to client's payroll. Responsibilities include: To work with the team to ensure timely and accurate delivery of payroll and Auto-Enrolment services. This will include: Payroll duties: * Processing, ownership and completion of regular client payrolls (whether weekly, fortnightly, 4-weekly or monthly). * Managing the process from receipt of data to the printing and the despatch of reports (email/post or both). * Ensuring the payroll is reviewed by a supervisor/manager where applicable. * Production and despatch of payslips and P45's etc. * Seek guidance the semi-seniors/ seniors as required. Auto-Enrolment:Full Auto-Enrolment tasks for clients, including: * Staging date review/informing clients. * Letter and communications. * Input and reporting to/from the payroll system (mainly KeyPay). * Production of files for upload to the relevant pension provider/middleware portal. * Consultation and reconciliation of payments with checks clients. * Auto Enrolment set-up, including use of The Pensions Regulator website. General Admin and Filing:These tasks are completed on an 'as and when' basis for each payroll and include: * Keeping both the Client Data Sheet and the Excel database of clients up-to-date. * Scanning and filing of documentation relating to the payroll, Auto-Enrolment or individuals. * Regular and accurate completion and submission of timesheets within set deadlines. * Payroll procedures relating to specific tasks/new processes introduced to be kept up-to-date. * Liaise with clients to clarify facts/information. 47305STINDPAYS
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Are you detail-oriented, organized, and ready to be a crucial part of the team within an educational institute? We're seeking a dedicated Payroll Officer to join our team and manage their internal team. Responsibilities The role involves supporting the Payroll Manager in delivering efficient payroll and pension services, ensuring compliance with regulations, working alongside a small team of payroll professionals. * Working on behalf of a trust and assisting with their pension provider * Being main point of contact for an query relating to the Trust Scheme * Assisting with project implementation and PSA's * Manual calculations Experience * Experienced in a fast paced payroll and pensions environment * Manual calculations * Knowledge of payroll and pension legislation Desirables * Education * LGPS * Payroll implementation * CIPP 46818RCR2INDPAYS