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Job Description

  • Job Reference:46248_1701102621

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Caitlin Harris

  • Job Location: Leicestershire

  • Job Title: VIP Customer Service Coordinator

  • Job Salary: £22,000 - £22,000 Per Annum

Job Start Date: 02/01/2023

VIP Customer Service Coordinator

The Company

My client is an expert in tax & accounting, providing professional advice to businesses seeking to optimise performance. They offer reliable, high-quality information and tools to support SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. They are a trusted partner, helping to minimise uncertainty and reduce error for businesses.

The Opportunity

You will be dealing with phone calls within a call centre environment. The successful candidate will be the first point of contact for clients, providing a professional service and ensuring customer satisfaction. A typical day will include:

* Answering the phones and taking messages
* Onboarding new clients, maintaining contact throughout the service period
* Supporting consultancy coordinators with daily administration

The Ideal Candidate

This is an excellent place to work if you are an individual who loves to solve problems. You will thrive off working through challenges and obstacles. You will bring with you the following skills:

* Excellent communication and customer service
* Clear and concise written communication
* Time Management and organisation

What’s in it for you?

The opportunities for you to grow and develop are endless, and you’ll be entitled to:

* 20 days of annual leave, rising to 22 after two years, 27 days after three years, and 28 days after five years
* Additional day off for your birthday
* Profit share incentive
* Contributory pension scheme
* Eye Care Contribution
* Season Ticket Loan (after probation)
* Private health care after 5 years
* Christmas Bonus (after 3 years continuous service)

This role is based in Hinckley and will require you in the office 5 days per week. If this sounds like you, please apply today!

46248CH

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