Job Description
Job Reference:P970496LSR8_1706105745
Job Type: Permanent
Job Industry: Business Services
Contact Name: Lara Salmons
Job Location: Greater-manchester
Job Title: Wellbeing Counsellor Recruitment Day
Job Salary: £27,000 - £30,000 Per Annum
Posted On:
Portfolio are proud to be exclusively representing our Client, Health Assured, in their search for Wellbeing Counsellors. This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times ‘Best Places to Work.’ Health Assured supports over 70,000 organisations and 13 million lives across the UK & Ireland.
We will be holding a Wellbeing Counsellor Recruitment Day on the 22nd February starting at 10am and finishing at 2pm. It will be an interactive day with a chance to meet the team and get a good understanding role and culture!
You will be providing immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics – ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling – this time can be counted towards BACP accreditation.
Day to Day Responsibilities:
* To provide an efficient and effective telephone counselling service to all callers
* To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
* Provide “In the moment support” to callers, adopting a Solution Focused approach and achieving a one call resolution
* To take accurate information and record on the companies data base
* Conduct full and robust clinical assessments in accordance with Health Assured’s procedures, ensuring the most clinically appropriate support is identified
* To effectively identify and manage risk in accordance with Health Assured’s “Risk Guidance Policy”
* To undertake training provided by Health Assured and to utilise appropriate skills within calls, working with trauma, working with suicide, clinical assessment, safe guarding etc
* Work to and exceed individual and team goals as per the KPI framework
* Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service
* To maintain an active caseload of STC/ Video clients, including online CBT and Power to
* Recover clients – up to 6 clients on an allocated day
* Demonstrate the ability to provide excellent customer service at all times
Essential Skills and Competencies:
* Minimum diploma level 4 in Counselling & minimum of 100 counselling hours
* To be a member of the BACP or equivalent
* Relevant telephone experience
* High level of computer literacy (MS Office, Word, Excel and PowerPoint)
* High level of organisational ability; ability to work to tight deadlines and targets
* Good communication and customer service skills
Desirable Skills and Competencies:
* Accredited with the BACP or eligible for the accreditation process
* EAP experience
* Experience of working within a target driven environment
Employee Benefits:
* BACP (or equivalent) membership and accreditation paid for
* Up to £70 per month for supervision
* Monthly incentives such as weekends away!
* 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
* Birthday Off/Mental Health Day
* Profit Share Scheme
* Perkbox (staff discount scheme)
* Christmas bonus after 3 years of service
* Contributory Pension Scheme
* Fab Fridays- dress down & free treats
* Allied Pride Network
* Social events throughout the year
* Free breakfast on Mondays
* Fresh fruit delivered to the office each week
* Free annual flu vaccine
* Private health insurance after 5 years service
* Life Insurance
* Discounted eye test
* Discounted glasses/contact lenses prescription
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