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Job Description

  • Job Reference:46373LFR_1716903779

  • Job Type: Permanent

  • Job Industry: Business Services

  • Contact Name: Lucy Fulton

  • Job Location: Dublin

  • Job Title: Workforce Planner

  • Job Salary: €28,860 - €28,860 Per Annum

Posted On: 28th May 2024

If you have a background in workforce or Resource Planning or very strong Admin and customer service experience, then this could be the role for you! Our client is a global professional services provider, offering a HR and H+S advisory service to businesses worldwide. We are looking for a bubbly, outgoing person to join the Workforce Planning team, main duties are managing the diaries of the field-based consultants, booking appointments with clients ensuring the best use of time. This is a very fast paced role, dealing with clients across Ireland so good customer service in a must! If you are looking for a new challenge, and feel you are a good fit, please apply today!

Job Purpose

To deliver world class care to exceed our clients’ expectations and provide support to our ever-growing client base across Ireland.

Job Overview

The role requires you to excel in enthusiasm and provide great client service as part of our Workforce Planning Team. You will be responsible for scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants’ availability. We would like someone who is driven, hardworking and has a strong administrative background.

Main Duties

* Scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants’ availability.
* Monitor Consultants’ diaries, ensuring bookings are made in line with protocol and cancelled appointments are backfilled as a priority.
* Proactively contact clients to check service provision and offer review appointments.
* Management of client job lists.
* Understand all client databases and systems to adequately service clients.
* Manage own workload working from the job list.
* Liaise with clients via written correspondence, telephone, and video calls.
* Identify and pro-actively contact clients to promote the benefits of our products and service and encourage implementation and usage.
* Carry out onboarding appointments with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding.
* Ensure all onboarding processes and procedures are adhered to.

What you Bring to the Team

* Demonstrative customer service skills with a particular focus on rapport building and relationship management.
* Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner.
* Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence.
* Ability to prioritise effectively, have high attention to detail and impeccable time management skills.
* Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service.
* Demonstrative customer service skills with a particular focus on rapport building and relationship management.
* Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise and professional manner.
* Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence.
* Ability to prioritise effectively, have high attention to detail and impeccable time management skills.
* Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service.

Company Benefits

* 25 days’ holiday, plus bank holidays.
* Day off on your birthday.
* Holidays increase after 2- and 5-years’ service.
* Pension Plan and Life Insurance.
* Access to Employee Assistance Programme.
* Company incentives, access to discount schemes.
* Profit Share Scheme.

46373LFR

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