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This is a once in a career opportunity for an exceptional Salesperson to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times best companies to work for Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 companies and a group turnover more than £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.Are you a motivated and results-driven individual with a passion for sales? We are currently seeking a friendly and experienced Sales Floor Manager to join our team and help take our business to new heights. As the Sales Floor Manager, you will be responsible for leading our sales team, driving sales, and ensuring that our customers have an exceptional shopping experience.In this role, you will oversee the day-to-day operations of the sales floor, including monitoring sales and performance metrics, coaching and training sales associates, and ensuring the availability and presentation of products. You will also collaborate with other departments, such as marketing and inventory management, to develop strategies to increase sales and improve customer satisfaction.To succeed as a Sales Floor Manager, you must have excellent communication and leadership skills. You should be able to motivate and inspire your team to achieve sales targets, while also ensuring that they provide outstanding customer service. Strong analytical and problem-solving abilities are also essential in this role, as you will be responsible for analyzing sales data, identifying trends, and making informed decisions to drive sales growth.If you are a natural leader with a passion for sales and customer service, we would love to hear from you. Join our team as a Sales Floor Manager and leverage your skills to make a significant impact on our business. Responsibilities * Lead and manage the sales team to achieve sales targets and maximize profitability * Monitor and analyse sales data, identify trends, and develop strategies to increase sales * Train and develop sales associates to deliver exceptional customer service and product knowledge * Ensure the availability and presentation of products on the sales floor, including merchandising and stock replenishment * Collaborate with marketing to develop promotional campaigns and initiatives to drive sales * Maintain and enhance relationships with key customers and identify opportunities for upselling and cross-selling * Implement and enforce store policies and procedures to ensure compliance and a positive customer experience Requirements * A minimum of 3 years of experience in a sales or retail management role * Proven track record of meeting or exceeding sales targets * Excellent communication and interpersonal skills * Strong leadership abilities, with the ability to motivate and inspire a team * Exceptional customer service skills and a passion for delivering a positive customer experience * Strong analytical and problem-solving skills * Proficiency in…
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for an Executive Assistant / Personnal Assistant. We are looking for an Executive Assistant / PA to support the director of Legal services with various admin tasks, liaising with other departments and follow up on and give updates on assignments to ensure completion. We would like to speak to people who have PA experience, diary management, reporting, good organisation etc. Job PurposeIn this role there is a requirement to provide administrative support to the Legal Services Director and the Group In House Legal Team in order to assist with the conduct, administration and management of all new and ongoing legal matters relating to the Peninsula Group of Companies. Job OverviewWe are looking for an enthusiastic, motivated and hardworking Legal Executive Assistant who will be adaptable to a variety of administrative tasks that will assist the Legal Services Director and the Group In House Legal Team in their respective functions. This may include client issues, project work, and ongoing Group In House Legal matters. You must have excellent organisational skills and attention to detail to ensure work is produced to a high standard. Day-to-Day Responsibilities * To maintain office systems, including data management and filing. * To produce documentation relating to project work, where required. * To deal with incoming email, post and corresponding on the Company's behalf. * To assign work in the absence of the Legal Services Director or members of the Group In House Legal Team. * To organise and maintain diaries and make appointments, including any print outs required for scheduled meetings and preparation of meeting agendas where required. * To assist the Legal Services Director to ensure that work assigned to other individuals or departments is completed, i.e. follow up on delegated work in order to meet deadlines. * To assist the Legal Services Director with internal reporting, e.g. reports for the monthly management meetings and Group Operations Meetings. * To assist with minuting meetings and any necessary follow up on any outstanding action points. * To assist the Legal PA and/or the Executive Assistant to the Group Operations Director with administrative work where required. * This is not an exhaustive list and you will be expected to perform different tasks necessitated by your role and the overall business objectives of the organisation. What you Bring to the Team · A "can-do" attitude, a thirst for knowledge and the ability to communicate effectively with the Company's Directors and the wider service teams.· Ability to work in a fast paced environment.· Strong time management skills.· A dynamic, flexible and enthusiastic approach, as well as the ability to work under pressure. INDMANJ
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Scheduling Administrator. The role sits within a busy, fast paced legal department and would be a great opportunity for an individual with prior scheduling experience, looking to expand their industry knowledge.We are looking for someone with to prioritise workforce optimisation of tasks within the legal services department. The successful candidate will have the ability to work with various systems to audit and enter vast amount of data and information. As well as be required to speak daily with legal consultants to ensure SLA is achieved and diaries are optimised efficiently. Day to Day Responsibilities: * Co-ordination of Legal Expert's diaries and the ability to prioritise their workloads effectively. * Administrative tasks such as case reviews, gathering important information from emails and teams' requests, then inputting data into various systems. * Auditing and housekeeping tasks from numerous systems. * Logging-in and allocation of cases. * Contract checks and reviews. * Meet departmental and company protocols and KPI's. * Liaising daily and frequently with Legal Experts over teams, email and face to face regarding their workloads and requirements. * Inbound calls and outbound calls to Clients, Legal Experts and Tribunals. The need for the calls is to usually gather information to allow the Department to plan and run more effectively. * Provide support to the resource Planning Team Lead/Client Liaison Officer as needed to deputise in their absence. In order to be considered for this opportunity it is essential that you have the following: * A 'Yes I Can' attitude - solution oriented. * Ability to work in an extremely fast-paced environment. * Time management & effective organisational skills. * Strong communication skills via all mediums. * Ability to prioritise tasks. * Ability to use your own initiative and problem solve. * Auditing skills. * Microsoft office skills are desirable but not a necessity. * Team player. * Workforce planning experience would be an advantage. 47389LFINDMANJ
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Scheduling Administrator. The role sits within a busy, fast paced legal department and would be a great opportunity for an individual with prior scheduling experience, looking to expand their industry knowledge.We are looking for someone with to prioritise workforce optimisation of tasks within the legal services department. The successful candidate will have the ability to work with various systems to audit and enter vast amount of data and information. As well as be required to speak daily with legal consultants to ensure SLA is achieved and diaries are optimised efficiently. Day to Day Responsibilities: * Co-ordination of Legal Expert's diaries and the ability to prioritise their workloads effectively. * Administrative tasks such as case reviews, gathering important information from emails and teams' requests, then inputting data into various systems. * Auditing and housekeeping tasks from numerous systems. * Logging-in and allocation of cases. * Contract checks and reviews. * Meet departmental and company protocols and KPI's. * Liaising daily and frequently with Legal Experts over teams, email and face to face regarding their workloads and requirements. * Inbound calls and outbound calls to Clients, Legal Experts and Tribunals. The need for the calls is to usually gather information to allow the Department to plan and run more effectively. * Provide support to the resource Planning Team Lead/Client Liaison Officer as needed to deputise in their absence. In order to be considered for this opportunity it is essential that you have the following: * A 'Yes I Can' attitude - solution oriented. * Ability to work in an extremely fast-paced environment. * Time management & effective organisational skills. * Strong communication skills via all mediums. * Ability to prioritise tasks. * Ability to use your own initiative and problem solve. * Auditing skills. * Microsoft office skills are desirable but not a necessity. * Team player. * Workforce planning experience would be an advantage. 47389LFRINDMANJ
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Employment Law Sales Support Greater Manchester
Permanent £30,000 - £33,000 Per Annum
Ref: 47390LF Group
Portfolio are proud to be exclusively representing our client, an award-wining, multinational HR Solution for SME's, in their search for an Employment Law expert to provide Sales Support. The role sits within a busy, fast paced Sales department and would be a great opportunity for an individual with prior sales and HR Degree or Employment Law experience.Utilising your employment law knowledge and experience, you will provide crucial HR and employment law advice to prospective clients of Bright HR throughout different sectors across the United Kingdom.You will support Business Development Managers in their sales meetings, with the aim of showcasing our services to the prospect. Job OverviewThe role requires you to work in a team providing legally compliant HR advice and solutions to prospective clients during sales meetings by online video, alongside our Business Development Managers.You will advise on all aspects of HR and Employment Law in order to support the business needs of the individual prospect, whilst highlighting any commercial options that are likely to assist them once they become a Bright HR client.You will also support our Sales and Marketing endeavors with advice and content support via telephone and email. Day-to-Day Responsibilities * To participate in sales meetings with our BDMs via video or telephone, and support with any HR advice required as part of the process before, during and post appointment. To provide initial HR guidance on any live issues the prospect may have, in order to showcase & demonstrate the value of the service and expertise which is provided to clients of Peninsula and emphasise the value of any additional support that we're able to provide once the prospect comes on board. * Ensure that personal knowledge of HR and Employment Law best practice, and knowledge of the Bright HR Service is continually updated. * Develop positive working relationships and maintain proactive contact with Business Development Managers and Business Sales Consultant's in relation to prospective clients. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for handing over cases to our Advisory Team and ensuring the case is handled in line with internal SLAs and any initial advice given. * To ensure the necessary updates are made on the internal system. * Review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case and offering critique support. * Participate and deliver Company internal training and legal updates to ensure that advice provided is best in class and compliant at all times. * Conduct weekly Employment Law knowledge booster sessions with the Business Development Manager Team and Business Support Consultants to enhance the knowledge across the teams. * Undertake daily 1-1 coaching sessions with the Business Sales Consultants to assist them with building a need for the services Bright HR can offer. * Host weekly employment law webinar sessions for prospect clients demonstrating the need for the Bright HR services available. * Carry out other tasks that are deemed necessary by the Management Team.…
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Reporting to the Lead Technical Editor, this is an ideal role for someone with some UK tax knowledge and experience and an interest in publishing to join the UK's leading Tax News and Source Materials Team. Job PurposeThe Tax News and Source Materials Team maintains and enhances our clients' market-leading databases of UK tax legislation, tax cases and HMRC guidance and prepares daily tax news e-alerts. The key responsibilities of the jobSome, or all, of the following always ensuring that quality and turnaround time targets are met: * Preparation of the Tax Today news e-alert. * Co-ordination of updates to the case reporting database. * Annotation of case reports. * Oversight of the HMRC Manuals database. * Consolidation and annotation of tax legislation. * File management and build supervision. * Acting as Product Champion for a title in the portfolio. * Assisting the customer support and sales teams with customer queries. * Training will be provided. What you bring to the team * A good broad understanding of UK tax (eg via HMRC employment, legal qualification, ATT or CIOT part-qualified) * Attention to detail * Ability to follow guidance rigorously * Ability to work under pressure to tight deadlines * Comfortable with technology * Good verbal communication skills * Ability to engage proactively with colleagues and third party contributors * Willingness to embrace change. Why join our team?You will be part of a friendly, professional and dynamic team which has launched several cutting-edge online services in recent years. Through on-the-job coaching and training and development, we make sure that everyone who works here has the resources they need to build their career. The package of salary and other benefits on offer is highly competitive. Based in our modern, well-appointed office in central London office. P47160LSR2INDLON
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Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.We are looking for a highly motivated, passionate HR professional who would be responsible for providing Employment Law advice and support to the organisations current clients and prospective clients, throughout different sectors across the UK, with the aim to provide high quality advice and engage clients with their product delivery. The role will require you to work within a team, providing legally compliant solutions to clients by telephone in all aspects of HR and Employment Law in order to support the business needs of the individual clients whilst highlighting any commercial options that are non-compliant and the risks these present.Key Responsibilities: * To ensure that personal knowledge of HR and Employment Law is continually updated. * To actively own and lead cases to resolution, building rapport and relationships with clients on each interaction. * To proactively call and advise clients using "insights" gained from data on Bright. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. * To provide clients with bespoke supporting information/documentation to assist them to implement the solutions provided. * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. * To carry out other tasks that are deemed necessary by the Management Team. * To offer the clients options regarding utilisation of other products and services we provide and make such introductions accordingly. * To build relationships with BDMs in order to increase trust and use of the service. * To record contacts with BDMs to aid reporting to Management. * To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully. * To present internal training/buzz sessions and external webinars. * To represent the Bright brands to other areas of the business via presentations or meeting presence where required. * To actively seek and encourage client feedback by various methods and to promote and improve Bright's online reputation. * To undertake project work when required. * To attend other sites where required. What we're looking for: * A positive attitude and approach to the role, a thirst for knowledge and the ability to communicate knowledge to the team effectively. * Ability and desire to work in a fast paced environment. * Strong time management skills and ability to prioritise workload. * A dynamic and flexible approach, with the ability to work under pressure. * Pride in delivering a high quality service and genuine desire to own, lead and resolve issues for clients by providing efficient, pragmatic solutions. * A HR/ CIPD qualification or equivalent experience working within HR.Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2 and 5 years'…
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Looking to join a dynamic team where your experience and skills are valued? We are seeking a proactive and experienced Credit Control Specialist.Reporting directly to the Head of Finance and working closely with the Group Head of Credit, you'll be responsible for driving performance and delivering exceptional service in a fast-paced environment. With a focus on cash collection and client care, you'll need to bring a pragmatic approach to problem-solving and excellent negotiation skills to the table. Key Responsibilities: * Drive performance and exceed short-term goals. * Manage own daily collection call schedule. * Meet or exceed individual KPIs and SLAs. * Identify training needs and collaborate with managers to implement coaching schedules. * Initiate escalation of account queries when necessary. * Build and maintain relationships with internal stakeholders. * Resolve complaints to clients' satisfaction. As part of the team, you'll have the opportunity to exceed performance goals, monitor key metrics, and collaborate with colleagues to ensure the smooth running of our credit function. 47394CHINDMANJ
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Online Review Coordinator Greater Manchester
Permanent £29,000 - £30,000 Per Annum
Ref: P46551FA Group
Are you passionate about shaping online perceptions and driving brand reputation? Join my client based in Manchester as an online reputation coordinator! become the key person for the business digital presence, ensuring the brand shines bright across all online platforms. If you're savvy with social media, proactive in managing feedback, and eager to make a positive impact, this role is tailor-made for you. DAY TO DAY RESPONSIBILITIES * To ensure all online brand review sites (and the internet generally) are checked for negative comments daily, and all reviews are responded to within 24 hours. * To ensure all online employee review sites are checked for negatives daily and negative reviews raised with the Directors office to ensure they are resolved to the client's satisfaction. * To ensure 12 positive brand reviews are posted online per week (excluding Feefo), ensuring where practicable that review centre, google+ and trust pilot have a fair proportion of client testimonials and reviews. The proportion of reviews should be balanced against any recent negative reviews ensuring no negative review remains in first position for more than 48 hours. * To ensure 2 positive employee brand review are posted online per week (Glass Door) * To ensure that annual employee reviews are posted where applicable from at least 20% of the workforce i.e. Glassdoor / indeed etc. * Contact 5 Employment Law or Health & Safety (internal) consultants per week to ensure they are promoting their clients to place online reviews or to seek permission to post. * Ensure tracking of all Feefo negatives and turnarounds aiming were possible for first contact resolution; any resolution outside of the 5 days should be referred to the Head of department. * Closing 5 Feefo negatives per week plus proactively calling 10 clients per week to support Directors Office * Work towards a 99% Service Score via Feefo feedback dashboard through buzz meetings, huddles and two weekly meetings with the relevant service departments. * Monthly and Bimonthly reporting on all the above to senior managers to include online analysis and proactive actions taken. * Share reviews across the business when they land celebrating colleagues success. * Be proactive in thinking of ways we can grow our online reputation and client voice. WHY JOIN THE TEAM?This is a fantastic place to work if you enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning. The office is fast-paced and busy, so they look for colleagues who have a positive and focused attitude. Through training and development, they make sure that everyone who works there has the resources they need to build their careers. So, if you are ambitious, focused and a confident communicator you'll soon discover that there are unlimited opportunities for you within the business. P46551FAINDMANJ
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Documentation Advisor with knowledge of Employment Law.The role requires you to create, update, maintain and review employment documentation for their clients. The successful candidate will be working within a busy, fast paced position within Employment Consultancy Services and will have a good understanding of Employment Legislation, specifically relating to policy wording and requirements and will also have a high attention to detail and have great customer focus. Day to Day Responsibilities: * To create client documentation based on the needs of the client and the suitability of relevant policies and procedures. * To read through clients' existing documentation checking for terms that breach Employment Law and typographical/grammatical errors and correcting these. * Liaise with clients over the phone, drafting any new documents, and deal with queries as appropriate. * To provide a client focused and personalised approach, building relationships and enhancing the client experience at all times. Ensure applying the "super duper" service on every interaction. * To focus on continuous engagement of clients with the documentation that has been provided, ensuring these documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations. * To guide clients through their online client portal. * Liaise with the Digital Field Consultants and deal with queries as appropriate. * Manage own workload working from the task list. * Ensure deadlines and any KPI/SLA/targets are met. * Ensure work in line with any quality criteria/instruction in place. * To ensure you are fully updated on products and additional services in order to drive referrals and engagement with other services which aids retention. * To record work via computerised systems, using the log process, work log on the Advice, SharePoint and Successflow systems. * Check client details using the computerised database. * Attend team meetings, as and when required, including mornings/evenings and weekend conferences/development/training days. * Maintain a clear desk and tidy work environment. * To undertake E-learning sessions as and when required. * Assist with training for new starters. In order to be considered for this opportunity it is essential that you have the following: * Knowledge of employment law. * Excellent written English. * Excellent word processing skills. * Attention to detail. * Ability to prioritise your workload, work under pressure in conjunction with deadlines. * Possess excellent and professional communication skills especially over the phone. * Good organisational skills. * Ability to present information accurately. * Ability to deal with people on all levels. P971371BGR2INDIRE