126 Jobs
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Portfolio are in search for Solicitors to take on a fantastic opportunity based in the heart of Manchester, joining a small law firm that is part of a Global group. The firm are in the process of growing and scaling up, making this a particularly exciting time to join the business as it means the successful candidate will have the opportunity to shape the firm into what it aspires to be.There will be opportunity to take on diverse cases, meaning you can gain experience across multiple areas rather than specialising in one transaction. Creating an opportunity most firms can't offer, to find your niche, whilst keeping variation and difference to your daily role.The Solicitors will be responsible for their own case load and essentially run it as their own business. They will cover contentious and non-contentious legal matters to Clients.We are looking for a bright, confident Solicitor, with strong commercial and/or health and safety prosecution experience, to work in a new, dynamic team covering a broad range of legal matters including the preparation and conduct of litigation.The ideal candidate will have directly relevant experience and will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on remarkable client service and care, along with a firm commercial approach towards enhancing the firm's reputation. Responsibilities * Conduct of County Court Litigation * Regulatory investigations, interviews under caution, inquests and prosecutions arising from accidents/incidents at work; * Commercial legal advice, Dispute Resolution and potential Mergers and Acquisitions * Non-contentious employment law issues and handling Employment Tribunal cases that arise from insured clients under their Legal Expenses Insurance Policy. * Advice and assistance to companies and associated businesses within the Group Person Specification * Experience across a good range of practice areas within a leading Law Firm or In House. * A real commitment to remarkable client service * A positive approach to a busy workload, team ethic and business development * A commercially focused approach with the ability to communicate with a range of clients and stakeholders. 47285BGR2INDMANS
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Client Retention Manager Greater Manchester
Permanent £40,000 - £40,000 Per Annum
Ref: P45474BG Group
Portfolio are proud to be exclusively representing our award-wining, HR Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide. Our client is searching for a Manager to oversee the Client Engagement and Retention Team to join their growing business and drive their customer and client experience performance.This is a busy role, so it would be beneficial if you have worked on multiple products at one time and are from a professional services/ shared services high volume background. You will work closely with senior leadership to improve the operational execution and client engagement and be confident in project managing large scale service transformation projects and report back to senior leadership teams on client journey and feedback. The Client Engagement and Retention Manager will be responsible for: * Manage, monitor, and review the core metrics linked to client experience * Liaise with our Sales and Service teams on any client issues and support in our online reputation. * Review our client experience proposing and implementing enhancements to improve our digital engagement * Monitor and review client dissatisfaction to improve and enhance the service in an efficient way. * Support the management of the Client Experience working closely with the team leader * Provide support and coaching on a daily basis * Produce daily and weekly reports for Senior Stakeholders * To monitor and review the on-boarding process ensuring a positive experience for all new clients across our service offerings. * To monitor and review all client experience interactions are dealt with professionally, courteously and in a timely manner with a root cause analysis undertaken * To reduce client attrition and complaints levels, ensuring that all processes take into consideration the client experience and that it is the most efficient way of working * To produce a weekly dashboard, highlighting SLA's adherence both with client experience and service delivery identifying any underlying operational or engagement challenges * Utilising both automated and manual data to analyse and work with service managers/heads/directors to implement the necessary solutions to improve the client experience and reduce service issues or a lack of engagement in our services To be considered for this opportunity it is essential that you have the following: * A passion for work with clients in a service driven industry * Excellent communication skills * A "can-do" attitude with the ability to support, drive and motivate your team to achieve their best potential and performance overall * Strong organisation and time management skills * Excellent people management skills * Ability to work in a fast-paced environment with a solutions-based approach * A dynamic and flexible approach, as well as the ability to work under pressure * Excellent interpersonal skills * Excellent technical knowledge and customer service skills * Ability to provide constructive feedback where required * Excellent service issue / complaint resolution skills * Contribution to business growth and service improvements P45474BGINDMANS
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Head of Retention and Growth Greater Manchester
Permanent £40,000 - £50,000 Per Annum
Ref: 47077BG Group
Portfolio are proud to be exclusively representing our award-wining, multinational Professional services client in their search for a Head of Retention and Growth. This is a brand-new role, created due to the growth and success of the team in their Global Headquarters based in the heart of Manchester.The successful candidate for this role will have significant experience with an operational / retention background working with senior leadership and cross-functional teams to improve retention and operational growth.Reporting to the Director of Operations the successful candidate will have experience of working within a client experience & retention team. They will have worked with sales targets for retention and growth. They will be confident to project manage large volumes of retention successes, as well as being able to identify insights that can help develop future client growth.The role will also require you to lead a team of Client Experience Account Managers and Retention Specialists and your focus will be to retain more of our existing client base and add growth. The Head of Growth and Retention will also be responsible for: * Manage the core metrics linked to client retention and client cancellation requests. * Identifying recurring trends, for example, non-usage cancellation requests * Daily team management, conducting regular individual and team reviews and identify training needs and ensure that training is subsequently undertaken and service delivery improvements are made * Monitor and review client retention reasons to escalate and identify as areas for improvement * Producing regular reports and dashboards to the Operations Director and Senior Leadership teams on overall retention performance. Job Goals and Metrics * To ensure that client retention is maintained at a minimum agreed figure * To ensure client requests are contacted within 24hrs * Individual and overall Team performance is regularly monitored * To monitor and review client retention interactions to ensure they are dealt with professionally, courteously and in a timely manner with a root cause analysis undertaken * To produce dashboards and reports, highlighting retention figures, SLA adherence This position has a high level of visibility across the organisation, and you will need to be a strong leader who is able to communicate clearly and compellingly at all levels of the company. You will be joining a high growth business and we are therefore looking for. * New innovative ideas to improve client retention and growth. * A "can-do" attitude. * Ability to work in a fast-paced environment with strong time management skills. * The ability to present complex information in a clear and concise manner to a variety of audiences. * Highly collaborative approach, with the ability to work in a fast passed environment. * Excellent People Management Skills. * A dynamic and flexible approach, as well as the ability to work under pressure. 47077BGINDMANS
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Business Development Manager - Colchester & Ipswich£30,000 Basic + 30K Guaranteed Commission + 5K Car Allowance or Company Car + Uncapped Commission (£110,000 - £130,000 OTE) The Role:Develop new business opportunities with Telemarketing and the Services Team and building your own referral network. Typically sitting 4 Pre-Set Appointments Per Week and self-generating 5. We're looking for a dynamic, motivated, high performing new Business Development professional, selling Employment Law and Health & Safety outsourcing solutions to the mid-market sector (30+ employee businesses). The ideal candidate will have a proven track record in sales and new business generation. Industry experience is NOT required as full training is provided, but high energy, target focus and a consultative 'value based' selling style are a pre-requisite for the job. Day-to-Day Responsibilities: · Attending sales appointments booked by your Telemarketing partner.· Working with the Head of Seminars to generate a quarterly seminar plan to maximise sales opportunities.· Generating and attending meetings with potential introducers and referral partners.· Self-generating new leads, appointments, and referrals through day-to-day new business activity.· Achieve quarterly sales targets.· Accurately build, manage and maintain your sales pipeline.· Thrive on working in a fast paced, target focussed high energy and high reward culture. What you Bring to the Team: · 2 years plus track record of selling in a B2B environment (Industry experience NOT required).· Confident in value based/consultative selling.· Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers. INDMANJ
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We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case * To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date * To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * 5+ years of experience in an advising role * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. 47190MCR2INDCAN
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We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. Please note: This role is 100% on-site in Downtown Toronto. Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case * To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date * To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * 5+ years of experience in an advising role * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. 47189MCR2INDCAN
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We are seeking an experienced and driven Senior Brand Designer to join our marketing team. In this role, you will take full responsibility for evolving our brand identity and leading the visual strategy across various platforms, including web, print, and events. This is a fantastic opportunity for someone looking to advance their career and make a significant impact in a fast-paced environment. This is a full time in office position out of our Downtown Toronto office - off of Union station. Key Responsibilities: * Develop brand assets and lead visual strategy to ensure consistency across all marketing channels. * Collaborate with stakeholders, marketing, copywriting, and sales teams to create cohesive designs aligned with our culture and business growth objectives. * Produce UI/UX designs for corporate and lead generation websites. * Drive quality output on all digital platforms, including websites, webinars, landing pages, emails, and printed collateral. * Mentor and support team members in relevant disciplines. Requirements: * Demonstrable experience in UI/UX design. * Proven track record of working effectively within marketing teams. * Front-end development skills, including proficiency in CSS, HTML, and JavaScript (bonus). * Expertise in Adobe Creative Suite. * Exceptional attention to detail. * Strong communication and interpersonal skills. * 7+ years of experience - ideally in a corporate environment and lead generation component Benefits: * Competitive salary and benefits package. * Opportunities for career growth and advancement. * Collaborative and supportive work environment. * Chance to make a significant impact and contribute to the company's growth and success. 47344CNINDCAN
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Portfolio are proud to be representing our client, one of the fastest growing HR /Employment Law Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and Employment Law helping businesses manage their day-to-day, removing administration burden and growing their bottom line whilst saying legal and compliant!We are looking for an Employment Law expert to join the Content team, this newly created role will require someone who loves to keep up to date with legislation changes and learn what they mean for employers. You will need to research the impact they may have and create documents / Content for the internal sales team to use whilst prospecting for new business. This role will give you excellent exposure of Employment Law issues across all sectors and industries. If you are an Employment Law expert, who loves to research and delve a little deeper into the repercussions and can format it into a concise, readable document for the sales team to use, please apply today and we'll be in touch! Job PurposeTo provide a sound employment law contact point for all Group Content Team stakeholders; to create commercially focussed employment law and HR content for a range of purposes, predominantly for a sales audience but also including for subscription employment law websites, client newsletters and external PR content; to ensure that client focussed consultancy documentation constantly reflects the HR challenges of employers in varying sectors; to broaden the sector specific knowledge of all employment law stakeholders; to assist in the training of employment law stakeholders across the Group; to identify themes and trends of HR challenges; to provide a commercial interpretative voice on legal developments briefings to keep a large team of Advisory and Documentation Consultants up to date with legal developments.Job OverviewThe person undertaking this role will assist the Associate Director - HR Content in ensuring that the company's sales function has commercially focussed engaging content to mutually showcase new legal developments and the full range of services the business provides with a view to attracting new clients. In addition, the person will ensure all highly technical employment law content is maintained to an excellent level and is available to team stakeholders. They will enhance the employment law knowledge of Group employees, clients and prospective clients to ensure that clear, concise and accurate data is provided in line with company protocols and up to date legislation. This role sits within the Group Content Team and supports the Publishing, Advisory, Consultancy and Sales/Marketing departments across Group companies in identifying employment law updates to ensure a persistent focus on the quality of service that we provide.Day-to-Day Responsibilities * Analysing HR themes and trends and new employment laws to create a variety of new sales assets for use both directly by prospects and also the sales teams * Maintaining and continually developing content on employment law and HR subscription websites by providing written technical and practical guidance on employment law matters. * Ensuring the Group's…
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Portfolio are proud to be representing our client, one of the fastest growing HR /Employment Law Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and Employment Law helping businesses manage their day-to-day, removing administration burden and growing their bottom line whilst saying legal and compliant!We are looking for an Employment Law expert to join the Content team, this newly created role will require someone who loves to keep up to date with legislation changes and learn what they mean for employers. You will need to research the impact they may have and create documents / Content for the internal sales team to use whilst prospecting for new business. This role will give you excellent exposure of Employment Law issues across all sectors and industries. If you are an Employment Law expert, who loves to research and delve a little deeper into the repercussions and can format it into a concise, readable document for the sales team to use, please apply today and we'll be in touch! Job PurposeTo provide a sound employment law contact point for all Group Content Team stakeholders; to create commercially focussed employment law and HR content for a range of purposes, predominantly for a sales audience but also including for subscription employment law websites, client newsletters and external PR content; to ensure that client focussed consultancy documentation constantly reflects the HR challenges of employers in varying sectors; to broaden the sector specific knowledge of all employment law stakeholders; to assist in the training of employment law stakeholders across the Group; to identify themes and trends of HR challenges; to provide a commercial interpretative voice on legal developments briefings to keep a large team of Advisory and Documentation Consultants up to date with legal developments.Job OverviewThe person undertaking this role will assist the Associate Director - HR Content in ensuring that the company's sales function has commercially focussed engaging content to mutually showcase new legal developments and the full range of services the business provides with a view to attracting new clients. In addition, the person will ensure all highly technical employment law content is maintained to an excellent level and is available to team stakeholders. They will enhance the employment law knowledge of Group employees, clients and prospective clients to ensure that clear, concise and accurate data is provided in line with company protocols and up to date legislation. This role sits within the Group Content Team and supports the Publishing, Advisory, Consultancy and Sales/Marketing departments across Group companies in identifying employment law updates to ensure a persistent focus on the quality of service that we provide.Day-to-Day Responsibilities * Analysing HR themes and trends and new employment laws to create a variety of new sales assets for use both directly by prospects and also the sales teams * Maintaining and continually developing content on employment law and HR subscription websites by providing written technical and practical guidance on employment law matters. * Ensuring the Group's…
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Portfolio are proud to be working with our client, a well-established Insurance provider who offer legal expenses insurance to small and medium sized businesses. They have provided over 30 years' support, underwriting legal expenses risk for UK SMEs through the Peninsula Group. In 2021, they took the exciting decision to share their expertise with the wider Insurance market. As specialists in commercial liability insurance and legal expenses protection, they are committed to raising standards in the industry and providing flexible, market-leading products, services and advice to their expanding portfolio of coverholders. We are looking for a compliance analyst to support the senior team in ensuring the compliance framework is being followed. If you have worked in compliance in an FCA Regulated industry, preferably insurance, have offered compliance advice, given updates on legislation changes, and created regulatory reports, please apply today and we'll be in touch! Overall ResponsibilitiesThe purpose of this role is to support the delivery of an effective compliance framework across the company. The role holder will help to ensure that the company's compliance framework is robust and will support the business in ensuring that regulatory requirements are assessed and understood by employees; policies are developed to meet regulatory requirements; and compliance within the business is regularly monitored and evaluated. Key Roles & Responsibilities Horizon Scanning * Continually monitor and assess new and emerging trends in legislation, regulations, guidance and updates from various sources to understand the impact these changes may have on the business. * To regularly report on expected changes and provide feedback and support to the business on the implication of these changes. * To support the wider business with any changes in operating procedures or practice which are required as a result of changes in legislation, regulations, guidance and updates. Compliance Advice * Working with and supporting the Compliance Officer to provide accurate and timely advice and support to the business on compliance matters. Compliance Monitoring * Working with and supporting the Compliance Officer to conduct compliance monitoring in line with the Compliance Monitoring Plan. * Working with and supporting the Compliance Officer in the delivery of our Third-Party Audit plan through conducting audits with our partners. * To support the conduct of thematic compliance monitoring and reporting as directed by the Chief Risk Officer and/or the Risk Committee. Regulatory Reporting * Working with and supporting the Risk & Compliance Manager with Consumer Duty monitoring through the collection and analysis of Management Information gathered from our partners. * Ensuring that up to date and meaningful Management Information to the business on compliance related matters. Ad-hoc * To undertake any ad-hoc duties as necessary, such as data inputting, collating information, and producing reports. * To establish and maintain effective working relationships across the Risk & Compliance team and across the business as a whole. Qualifications & Experience * Professional qualification (such as CII), minimum part-qualified or working towards. * Experience (at least 2 years) working within an Insurance Risk and Compliance function. * The ideal candidate…