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Reporting to the Lead Technical Editor, this is an ideal role for someone with some UK tax knowledge and experience and an interest in publishing to join the UK's leading Tax News and Source Materials Team. Job PurposeThe Tax News and Source Materials Team maintains and enhances our clients' market-leading databases of UK tax legislation, tax cases and HMRC guidance and prepares daily tax news e-alerts. The key responsibilities of the jobSome, or all, of the following always ensuring that quality and turnaround time targets are met: * Preparation of the Tax Today news e-alert. * Co-ordination of updates to the case reporting database. * Annotation of case reports. * Oversight of the HMRC Manuals database. * Consolidation and annotation of tax legislation. * File management and build supervision. * Acting as Product Champion for a title in the portfolio. * Assisting the customer support and sales teams with customer queries. * Training will be provided. What you bring to the team * A good broad understanding of UK tax (eg via HMRC employment, legal qualification, ATT or CIOT part-qualified) * Attention to detail * Ability to follow guidance rigorously * Ability to work under pressure to tight deadlines * Comfortable with technology * Good verbal communication skills * Ability to engage proactively with colleagues and third party contributors * Willingness to embrace change. Why join our team?You will be part of a friendly, professional and dynamic team which has launched several cutting-edge online services in recent years. Through on-the-job coaching and training and development, we make sure that everyone who works here has the resources they need to build their career. The package of salary and other benefits on offer is highly competitive. Based in our modern, well-appointed office in central London office. P47160LSR2INDLON
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Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.We are looking for a highly motivated, passionate HR professional who would be responsible for providing Employment Law advice and support to the organisations current clients and prospective clients, throughout different sectors across the UK, with the aim to provide high quality advice and engage clients with their product delivery. The role will require you to work within a team, providing legally compliant solutions to clients by telephone in all aspects of HR and Employment Law in order to support the business needs of the individual clients whilst highlighting any commercial options that are non-compliant and the risks these present.Key Responsibilities: * To ensure that personal knowledge of HR and Employment Law is continually updated. * To actively own and lead cases to resolution, building rapport and relationships with clients on each interaction. * To proactively call and advise clients using "insights" gained from data on Bright. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. * To provide clients with bespoke supporting information/documentation to assist them to implement the solutions provided. * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. * To carry out other tasks that are deemed necessary by the Management Team. * To offer the clients options regarding utilisation of other products and services we provide and make such introductions accordingly. * To build relationships with BDMs in order to increase trust and use of the service. * To record contacts with BDMs to aid reporting to Management. * To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully. * To present internal training/buzz sessions and external webinars. * To represent the Bright brands to other areas of the business via presentations or meeting presence where required. * To actively seek and encourage client feedback by various methods and to promote and improve Bright's online reputation. * To undertake project work when required. * To attend other sites where required. What we're looking for: * A positive attitude and approach to the role, a thirst for knowledge and the ability to communicate knowledge to the team effectively. * Ability and desire to work in a fast paced environment. * Strong time management skills and ability to prioritise workload. * A dynamic and flexible approach, with the ability to work under pressure. * Pride in delivering a high quality service and genuine desire to own, lead and resolve issues for clients by providing efficient, pragmatic solutions. * A HR/ CIPD qualification or equivalent experience working within HR.Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2 and 5 years'…
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Looking to join a dynamic team where your experience and skills are valued? We are seeking a proactive and experienced Credit Control Specialist.Reporting directly to the Head of Finance and working closely with the Group Head of Credit, you'll be responsible for driving performance and delivering exceptional service in a fast-paced environment. With a focus on cash collection and client care, you'll need to bring a pragmatic approach to problem-solving and excellent negotiation skills to the table. Key Responsibilities: * Drive performance and exceed short-term goals. * Manage own daily collection call schedule. * Meet or exceed individual KPIs and SLAs. * Identify training needs and collaborate with managers to implement coaching schedules. * Initiate escalation of account queries when necessary. * Build and maintain relationships with internal stakeholders. * Resolve complaints to clients' satisfaction. As part of the team, you'll have the opportunity to exceed performance goals, monitor key metrics, and collaborate with colleagues to ensure the smooth running of our credit function. 47394CHINDMANJ
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Online Review Coordinator Greater Manchester
Permanent £29,000 - £30,000 Per Annum
Ref: P46551FA Group
Are you passionate about shaping online perceptions and driving brand reputation? Join my client based in Manchester as an online reputation coordinator! become the key person for the business digital presence, ensuring the brand shines bright across all online platforms. If you're savvy with social media, proactive in managing feedback, and eager to make a positive impact, this role is tailor-made for you. DAY TO DAY RESPONSIBILITIES * To ensure all online brand review sites (and the internet generally) are checked for negative comments daily, and all reviews are responded to within 24 hours. * To ensure all online employee review sites are checked for negatives daily and negative reviews raised with the Directors office to ensure they are resolved to the client's satisfaction. * To ensure 12 positive brand reviews are posted online per week (excluding Feefo), ensuring where practicable that review centre, google+ and trust pilot have a fair proportion of client testimonials and reviews. The proportion of reviews should be balanced against any recent negative reviews ensuring no negative review remains in first position for more than 48 hours. * To ensure 2 positive employee brand review are posted online per week (Glass Door) * To ensure that annual employee reviews are posted where applicable from at least 20% of the workforce i.e. Glassdoor / indeed etc. * Contact 5 Employment Law or Health & Safety (internal) consultants per week to ensure they are promoting their clients to place online reviews or to seek permission to post. * Ensure tracking of all Feefo negatives and turnarounds aiming were possible for first contact resolution; any resolution outside of the 5 days should be referred to the Head of department. * Closing 5 Feefo negatives per week plus proactively calling 10 clients per week to support Directors Office * Work towards a 99% Service Score via Feefo feedback dashboard through buzz meetings, huddles and two weekly meetings with the relevant service departments. * Monthly and Bimonthly reporting on all the above to senior managers to include online analysis and proactive actions taken. * Share reviews across the business when they land celebrating colleagues success. * Be proactive in thinking of ways we can grow our online reputation and client voice. WHY JOIN THE TEAM?This is a fantastic place to work if you enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning. The office is fast-paced and busy, so they look for colleagues who have a positive and focused attitude. Through training and development, they make sure that everyone who works there has the resources they need to build their careers. So, if you are ambitious, focused and a confident communicator you'll soon discover that there are unlimited opportunities for you within the business. P46551FAINDMANJ
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Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Documentation Advisor with knowledge of Employment Law.The role requires you to create, update, maintain and review employment documentation for their clients. The successful candidate will be working within a busy, fast paced position within Employment Consultancy Services and will have a good understanding of Employment Legislation, specifically relating to policy wording and requirements and will also have a high attention to detail and have great customer focus. Day to Day Responsibilities: * To create client documentation based on the needs of the client and the suitability of relevant policies and procedures. * To read through clients' existing documentation checking for terms that breach Employment Law and typographical/grammatical errors and correcting these. * Liaise with clients over the phone, drafting any new documents, and deal with queries as appropriate. * To provide a client focused and personalised approach, building relationships and enhancing the client experience at all times. Ensure applying the "super duper" service on every interaction. * To focus on continuous engagement of clients with the documentation that has been provided, ensuring these documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations. * To guide clients through their online client portal. * Liaise with the Digital Field Consultants and deal with queries as appropriate. * Manage own workload working from the task list. * Ensure deadlines and any KPI/SLA/targets are met. * Ensure work in line with any quality criteria/instruction in place. * To ensure you are fully updated on products and additional services in order to drive referrals and engagement with other services which aids retention. * To record work via computerised systems, using the log process, work log on the Advice, SharePoint and Successflow systems. * Check client details using the computerised database. * Attend team meetings, as and when required, including mornings/evenings and weekend conferences/development/training days. * Maintain a clear desk and tidy work environment. * To undertake E-learning sessions as and when required. * Assist with training for new starters. In order to be considered for this opportunity it is essential that you have the following: * Knowledge of employment law. * Excellent written English. * Excellent word processing skills. * Attention to detail. * Ability to prioritise your workload, work under pressure in conjunction with deadlines. * Possess excellent and professional communication skills especially over the phone. * Good organisational skills. * Ability to present information accurately. * Ability to deal with people on all levels. P971371BGR2INDIRE
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Marketing and Events Manager Greater Manchester
Permanent £30,000 - £33,000 Per Annum
Ref: 47324CC Group
Are you a dynamic and driven individual with a passion for creating successful events and seminars? Do you have a talent for motivating teams and a knack for exceeding sales targets? If so, we have the perfect role for you!Our client, nestled in the heart of Manchester, are a leading business services provider with a thriving Events Department that plays a crucial role in generating sales revenue.We're looking for an experienced Events and Marketing Manager to support the wider team, drive business growth, and take those events to the next level! Day to DayAs the Events and Marketing Manager, you'll take full ownership of our seminar and events program, focusing on maximizing new business opportunities. Your responsibilities will include: * Leading the planning, coordination, and execution of seminars and events to drive revenue. * Setting and exceeding departmental targets by overseeing current events, developing new event types, and managing the event calendar. * Identifying areas for improvement and implementing strategies to optimize performance. * Collaborating with various departments and maintaining strong working relationships to ensure events run smoothly. * Analyzing event metrics, including sales revenue, conversion rates, and attendance, to inform decision-making. * Providing leadership and support to your team, assigning tasks, and driving accountability. * Creating and reviewing marketing materials for seminars and events. * Presenting event performance data and updates to senior leadership. YOU? * Proven experience in managing successful seminars and events, with a focus on new business acquisition. * Exceptional leadership skills with the ability to motivate, coach, and inspire a small team. * Strong communication skills for effective interaction with both internal and external stakeholders. * Confidence in presenting analysis and event outcomes to senior-level management. * Experience with CRM systems and the ability to work effectively in a fast-paced environment. 47324CCINDMANS
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Taking accurate information and record on the companies data base * Working to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a registered member of the BACP or equivalent * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the…
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Taking accurate information and record on the companies data base * Working to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a registered member of the BACP or equivalent * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the…
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Taking accurate information and record on the companies data base * Working to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a registered member of the BACP or equivalent * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the…
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The Wellbeing Practitioner will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Taking accurate information and record on the companies data base * Working to and exceed individual and team goals as per the KPI framework * Personally, ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to * Recover clients - up to 6 clients on an allocated day * Demonstrate the ability to provide excellent customer service at all times Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 100 counselling hours * To be a registered member of the BACP or equivalent * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the…