Group Jobs
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Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a UX/UI Designer. They have a fantastic reputation and client base within these industries and have aggressive growth plans for the next 3 years and beyond. You'd join their organisation at an incredibly exciting time.Their client base is ever-expanding and our consistent focus on client satisfaction continues, driven by the excellence of their peopleTHIS ROLE PAYS UP TO £55,000 AND IS ON SITE 5 DAYS A WEEK UX skills: * Explore and map user needs through audience analysis, user narratives and process flow diagrams, to maintain a user-centered and evidence based approach. * Create user personas and empathy maps to help inform ideas through research testing and team sessions * Contributing to planning and facilitating co-design workshops, capturing design decisions, user journey mapping and design inputs * Produce detailed UX deliverables including user journeys, site maps, sketches, low and high fidelity wireframes, other UX process documentation and build simple interactive prototypes to inform the final solution * Make complex information understandable and present your findings in documents in person to a range of stakeholders at all levels * Run effective and engaging workshops * Understanding of different web and mobile platforms and how user experience and design are specific to the platform * A good understanding of user research and user testing methods, with the ability to use the outcomes of these methods as well as the ability to carry out or recommend when to use these methods. * Proficient in all of the Adobe Creative Suite products , Figma and other design and collaboration tools * Some experience with content heavy websites/products, Information as a Service (nice to have) UI design skills: * Design the final UI outcomes of website and app solutions, attention to detail is paramount to improve the overall quality of the user experience through design, information presentation and flow * Make complex information understandable and formulate designs that are engaging, attractive and user friendly * Understand and work within the brand identity guidelines and harness the limitations and opportunities of eachplatform being designed for eg responsive websites and apps * Document UI style guides and components, build / maintain a design system to ensure consistency across all platforms * Regularly present final ideas and solutions to key stakeholders, talking through whole customer journey and design decisions Tech stack used:Adobe Creative Suite including XD, Figma, Miro, Drupal knowledge would be nice to have but not essential. 47684NBINDLON
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Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Content Engineer. They have a fantastic reputation and client base within these industries and have aggressive growth plans for the next 3 years and beyond. You'd join their organisation at an incredibly exciting time.Their client base is ever-expanding and our consistent focus on client satisfaction continues, driven by the excellence of their people.THIS ROLE PAYS UP TO £55,000 AND IS ON SITE 5 DAYS A WEEK What we are looking for: * A keen eye for detail and an inquisitive mind * Enjoys solving complex problems to deliver meaningful improvements for our customers * Passion for learning new technologies and ways of working * Excellent verbal and written communication skills * Initiative in solving production issues * Collaborative nature to work across the business on initiatives that make an impact to our customers * Knowledge of Agile and SCRUM * Experience in structured content or data and it's transformation utilising either code or scripting languages (e.g. Python, XSLT, etc.) * Ability to deliver logical, robust and well-architectured solutions * Ideally would have knowledge or AWS and serverless infrastrcture 47685NBINDLON
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My client is looking for a Junior Software Engineer to join their team! They have a fantastic reputation and client base within these industries and have aggressive growth plans for the next 3 years and beyond. You'd join their organisation at an incredibly exciting time.Their client base is ever-expanding and our consistent focus on client satisfaction continues, driven by the excellence of their peopleTHIS ROLE PAYS UP TO £40,000 AND IS 5 DAYS IN THE OFFICE Who you are and what you will bring * Open and collaborative mindset * A keen eye for detail and an inquisitive mind * Enjoy solving complex problems to deliver meaningful improvements for our customers * Rigorous approach to analysing and delivering on business requirements * Passion for learning new technologies and ways of working * Understanding of Agile principles and experience in iterative, incremental delivery * Excellent verbal and written communication skills * Initiative in solving production issues * Professional experience in programming in two or more languages, preferably using test-driven and Object-Oriented methodologies (we use Node.js, Typescript and React amongst others) P46476NBINDLON
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Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Senior Software Engineer. The ideal candidate will have: * Open, collaborative mindset with a keen eye for detail and an inquisitive mind * Comfort collaborating or leading in solving complex problems to deliver meaningful improvements for our customers. * Initiative in solving and pre-empting production issues * Passion for learning new technologies and ways of working. * Contribute to maintaining and instilling learning culture in the team. * Leadership in areas of innovation through investigation and evidence-based analysis * Understanding of Agile principles and experience in iterative, incremental delivery * Excellent time-management, verbal, and written communication skills * Willingness to collaborate across the business as "go-to" person on initiatives that make an impact to our customers. * Professional experience in programming in two or more languages, preferably using test-driven and Object-Oriented methodologies (we use Laravel, Drupal and Typescript amongst others) * Ability to deliver semantically correct, performant, responsive frontend code. * Experience enhancing application performance and security. * Knowledge of or experience configuring CI/CD pipelines. * Familiarity with serverless applications, headless or microservices architecture * Knowledge of DevOps, DevSecOps and Quality Engineering practices. P1116889NBR2INDMANS
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Monday to Friday 1pm - 9pm.Dive into the role of a Call Handler where empathy meets excitement! I am on the lookout for someone who not only listens with care but brings a touch of joy to every call. if you're ready to turn customer interactions into memorable moments with your understanding and a dash of fun, I want you to be a part of my clients' team. Join them in making a difference, one empathetic and fun conversation at a time. Apply now and let's bring smiles to every call!We are pleased to be working with the UK and Ireland's Largest Independent and Trusted Well-being Provider who have been making a positive difference in over 15 million lives for over 40 years. Our client offers the most comprehensive EAP on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sectors, to business partners, individual users, employees, and their family members. JOB PURPOSE:We are looking for call handlers with an enthusiastic, eager, and willing-to-learn attitude. It will be a challenging but fantastic opportunity to work alongside business professionals, counsellors, and legal advisors in a fast-paced and customer-focused environment. You will be on the front line of Assistance Programmes working alongside the counselling and legal teams. You will assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. The role will involve assisting with any call management tasks, helping the relevant teams continually to improve the service, assisting with office duties, and striving to ensure that every call into the service is a positive one. JOB OVERVIEW:You will be on the front line of the Employee Assistance Programme (EAP) working alongside the counselling and legal teams. You will be required to be always available to assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. DAY-TO-DAY RESPONSIBILITIES: * To provide an efficient and effective telephone service to all callers * Completing outbound calls to provide effective follow up support * Supporting digital functions within the organisation including live chat and emails * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed * Greet clients making them feel comfortable and at ease, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue * Ensure that personal knowledge of the assistance programmes is continually developing, and that departmental procedures and protocols are always adhered to * To take ownership and responsibility for of the cases in the first instance and ensure the client can access the relevant support * Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database * Attending team meetings and training as required * Maintain required productivity levels to ensure that the…
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Monday to Friday 1pm - 9pm.Dive into the role of a Call Handler where empathy meets excitement! I am on the lookout for someone who not only listens with care but brings a touch of joy to every call. if you're ready to turn customer interactions into memorable moments with your understanding and a dash of fun, I want you to be a part of my clients' team. Join them in making a difference, one empathetic and fun conversation at a time. Apply now and let's bring smiles to every call!We are pleased to be working with the UK and Ireland's Largest Independent and Trusted Well-being Provider who have been making a positive difference in over 15 million lives for over 40 years. Our client offers the most comprehensive EAP on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sectors, to business partners, individual users, employees, and their family members. JOB PURPOSE:We are looking for call handlers with an enthusiastic, eager, and willing-to-learn attitude. It will be a challenging but fantastic opportunity to work alongside business professionals, counsellors, and legal advisors in a fast-paced and customer-focused environment. You will be on the front line of Assistance Programmes working alongside the counselling and legal teams. You will assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. The role will involve assisting with any call management tasks, helping the relevant teams continually to improve the service, assisting with office duties, and striving to ensure that every call into the service is a positive one. JOB OVERVIEW:You will be on the front line of the Employee Assistance Programme (EAP) working alongside the counselling and legal teams. You will be required to be always available to assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. DAY-TO-DAY RESPONSIBILITIES: * To provide an efficient and effective telephone service to all callers * Completing outbound calls to provide effective follow up support * Supporting digital functions within the organisation including live chat and emails * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed * Greet clients making them feel comfortable and at ease, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue * Ensure that personal knowledge of the assistance programmes is continually developing, and that departmental procedures and protocols are always adhered to * To take ownership and responsibility for of the cases in the first instance and ensure the client can access the relevant support * Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database * Attending team meetings and training as required * Maintain required productivity levels to ensure that the…
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* £27,000-32,000 FTE DOE. * Various shift patterns from part-time to full-time. * Hybrid position - Manchester * Must be able to attend training induction that runs twice a month.Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * Registered member of the BACP * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription 47589LSR5INDMANS
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Telephone Counsellor - including weekend shift Greater Manchester
Permanent £27,000 - £32,000 Per Annum
Ref: 47589LSR4 Group
* £27,000-32,000 FTE DOE. * Various shift patterns from part-time to full-time. * Hybrid position - Manchester * Must be able to attend training induction that runs twice a month.Are you a qualified counsellor looking for a company that will invest in your development and career progression?Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job OverviewProviding immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk * Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours * Registered member of the BACP * Relevant telephone experience * High level of computer literacy (MS Office, Word, Excel and PowerPoint) * High level of organisational ability; ability to work to tight deadlines and targets * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process * EAP experience * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for * BACP CBD Hub * Up to £60 per month for supervision * Inhouse supervision * Monthly incentives such as weekends away! * Supervision * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) * Birthday Off/Mental Health Day * Profit Share Scheme * Perkbox (staff discount scheme) * Christmas bonus after 3 years of service * Contributory Pension Scheme * Fab Fridays- dress down & free treats * Allied Pride Network * Social events throughout the year * Free breakfast on Mondays * Fresh fruit delivered to the office each week * Free annual flu vaccine * Private health insurance after 5 years service * Life Insurance * Discounted eye test * Discounted glasses/contact lenses prescription 47589LSR4INDMANS
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Clinical Psychologist. THE ROLEThis role is an exciting opportunity to act as a clinical psychologist for the organisation, supporting the Specialist Support team in the daily management of the Enhanced Psychological Support (EPS) services. The primary focus is to ensure individuals who are being referred for specialist treatment are supported through triaging referral forms and completing workplace psychological assessments. The role will act as a source of support within the specialist support team - ensuring appropriate actions are taken in line with internal policies and clinical governance. You will have access to clinical support staff and administrative support to help with your caseload, but your main responsibility will be to work one on one with service users to formulate treatment plans and workplace recommendations to support an individual based on their presenting issues and your clinical expertise. Day to Day Responsibilities * Reviewing all referral forms to ensure it is safe and appropriate to complete an initial assessment * Where risk may be identified, completing an initial risk assessment to ensure the individual does not need immediate support * Formulating treatment plans based on your clinical experience and knowledge, following a written assessment * Acting as a source of support, guidance, and expertise to the Specialist Support team * Ensuring consistency across teams when working with risk and safeguarding and ensure that documented notes remain accurate and up to date. * Ensuring bespoke risk processes are always followed. * Contributing to staff development, including delivery of training for the specialist support team and HIPP team * Consulting and supporting any complex cases * Supporting the risk and safeguarding manager in the review and update of internal risk * Ensure all KPIs are adhered to on a daily, weekly, and monthly basis * Maintaining confidentiality and discretion when dealing with any cases, or sensitive information obtained as part of the role WHAT YOU BRING TO THE TEAM * Have Chartered Membership and be HCPC registered * Experience completing assessments * Awareness of practice issues within counselling psychotherapy * Excellent IT skills including use of Outlook, Microsoft Office, PowerPoint, and Excel Excellent communication skills via telephone, face to face and written communications Demonstrate a 'Can Do' attitude and ability to work independently and as part of a team Professional and outgoing personality * Exceptional organisation skills, excellent time management, ability to work to tight deadline/KPIs, and complete project work to a consistently high standard with a…