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Employee Relations Advisor Greater Manchester
Permanent £28,000 - £35,000 Per Annum
Ref: 967480BGR2 Group
Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.We are looking for a highly motivated, passionate HR professional who would be responsible for providing Employment Law advice and support to the organisations current clients and prospective clients, throughout different sectors across the UK, with the aim to provide high quality advice and engage clients with their product delivery. The role will require you to work within a team, providing legally compliant solutions to clients by telephone in all aspects of HR and Employment Law in order to support the business needs of the individual clients whilst highlighting any commercial options that are non-compliant and the risks these present. Key Responsibilities as a Employee Relations Advisor: * To ensure that personal knowledge of HR and Employment Law is continually updated. * To actively own and lead cases to resolution, building rapport and relationships with clients on each interaction. * To proactively call and advise clients using "insights" gained from data on Bright. * To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. * To provide clients with bespoke supporting information/documentation to assist them to implement the solutions provided. * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. * To carry out other tasks that are deemed necessary by the Management Team. * To offer the clients options regarding utilisation of other products and services we provide and make such introductions accordingly. * To build relationships with BDMs in order to increase trust and use of the service. * To record contacts with BDMs to aid reporting to Management. * To achieve the standards set within the performance framework to support all BDMs generate deals by answering incoming enquiries showcasing the service with a commercial edge, without resolving the matter fully. * To present internal training/buzz sessions and external webinars. * To represent the Bright brands to other areas of the business via presentations or meeting presence where required. * To actively seek and encourage client feedback by various methods and to promote and improve Bright's online reputation. * To undertake project work when required. * To attend other sites where required. What we're looking for: * A positive attitude and approach to the role, a thirst for knowledge and the ability to communicate knowledge to the team effectively. * Ability and desire to work in a fast paced environment. * Strong time management skills and ability to prioritise workload. * A dynamic and flexible approach, with the ability to work under pressure. * Pride in delivering a high quality service and genuine desire to own, lead and resolve issues for clients by providing efficient, pragmatic solutions. * A HR/ CIPD qualification or equivalent experience working within HR.Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays…
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My client is a market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business. This is an ideal role for an experienced auditor with strong technical knowledge, excellent writing skills and a keen interest in media/publishing to join an expert and enthusiastic Audit and Accounting (A&A) author team. Job Purpose:The A&A technical writer team are responsible for writing and reviewing content for the A&A segment They work with commercial, sales, IT, and editorial teams to innovate the way that content is delivered to maximise the value to our clients. The team also deliver technical and product training and are expected to be active members of external technical committees, for example at ICAEW. The team are looking for a technically strong experienced auditor or accountant to drive content transformation and enhancement of our audit content, particularly considering upcoming changes with ISA (UK) 315 and ISQM (UK) 1. The post holder will take responsibility for authoring and updating audit products on the Croner-i Navigate platform and ensure that content is up to date and relevant for users. Day to Day Responsibilities as a Senior Audit Technical Writer: * Take responsibility for certain audit and practice management products in the Croner-i Navigate platform. * Get involved in supporting commercial and content partnerships for example with audit software companies. * Lead transformation projects for content, products, and processes. * Research and perform or review authoring update work on the A&A products as appropriate for the candidate's expertise and the roles of other team members. This could include: * commentary, insights, and analysis. * tools including audit programmes, model accounts and disclosure checklists. * online training materials (podcasts, videos, recording audio, preparing slides and notes). * contributing articles for news updates, Accountancy Daily and social media. * UK GAAP and IFRS presentation, measurement, and disclosure. * company law and corporate governance; and * practice management guides and tools. * Maintain and expand external networks through social media, webinars, training, sales demos and technical committees. * Work with external expert authors and panel members in practice. * Instruct editorial/production support teams and review output within tight publishing deadlines. * Provide insight and leadership to other team members maintaining accounting/auditing standards and company legislation on Croner-i Navigate platform to ensure that new content is added when needed and editorial notes are up to date. * Answer product queries and assist client experience and sales teams with demos and training. What you bring to the team: * Qualified ACA, ACCA, FCA or FCCA. * Experience of working within an accounting practice environment, typically within the audit function. * Professional knowledge of and strong technical grounding in the areas of auditing and IFRS and UK GAAP accounting, ethics, quality, and risk. * Proven writing and presentation skills, including the ability to convey complex themes in an accessible way to a variety of audiences with varying levels of expertise. * Strong excel, word and IT skills and experience in audit software. * Interest in…
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My client is a market-leading provider of Information Services and Solutions for professionals is Accounting, Audit, Tax, H&S and Business. This is an ideal role for an experienced auditor with strong technical knowledge, excellent writing skills and a keen interest in media/publishing to join an expert and enthusiastic Audit and Accounting (A&A) author team. Job Purpose:The A&A technical writer team are responsible for writing and reviewing content for the A&A segment They work with commercial, sales, IT, and editorial teams to innovate the way that content is delivered to maximise the value to our clients. The team also deliver technical and product training and are expected to be active members of external technical committees, for example at ICAEW. The team are looking for a technically strong experienced auditor or accountant to drive content transformation and enhancement of our audit content, particularly considering upcoming changes with ISA (UK) 315 and ISQM (UK) 1. The post holder will take responsibility for authoring and updating audit products on the Croner-i Navigate platform and ensure that content is up to date and relevant for users. Day to Day Responsibilities as a Senior Audit Technical Writer: * Take responsibility for certain audit and practice management products in the Croner-i Navigate platform. * Get involved in supporting commercial and content partnerships for example with audit software companies. * Lead transformation projects for content, products, and processes. * Research and perform or review authoring update work on the A&A products as appropriate for the candidate's expertise and the roles of other team members. This could include: * commentary, insights, and analysis. * tools including audit programmes, model accounts and disclosure checklists. * online training materials (podcasts, videos, recording audio, preparing slides and notes). * contributing articles for news updates, Accountancy Daily and social media. * UK GAAP and IFRS presentation, measurement, and disclosure. * company law and corporate governance; and * practice management guides and tools. * Maintain and expand external networks through social media, webinars, training, sales demos and technical committees. * Work with external expert authors and panel members in practice. * Instruct editorial/production support teams and review output within tight publishing deadlines. * Provide insight and leadership to other team members maintaining accounting/auditing standards and company legislation on Croner-i Navigate platform to ensure that new content is added when needed and editorial notes are up to date. * Answer product queries and assist client experience and sales teams with demos and training. What you bring to the team: * Qualified ACA, ACCA, FCA or FCCA. * Experience of working within an accounting practice environment, typically within the audit function. * Professional knowledge of and strong technical grounding in the areas of auditing and IFRS and UK GAAP accounting, ethics, quality, and risk. * Proven writing and presentation skills, including the ability to convey complex themes in an accessible way to a variety of audiences with varying levels of expertise. * Strong excel, word and IT skills and experience in audit software. * Interest in…
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The Retention Specialist is responsible for supporting growth by retaining existing clients through our super service strategy, identifying clients who have additional needs and closing both upsell and new business leads successfully. This role involves managing the retention, renegotiation, and renewal process for existing contracts and agreements. Your focus will be to optimize the customer experience to drive revenue growth and foster long-term relationships. This is a full-time in office position in Downtown Toronto, off of Union Station. Day-to-Day Duties and Responsibilities * Meet and exceed all quarterly growth targets. * Meet and exceed all individual KPIs. * Engage with clients to understand their needs, concerns, and objectives related to contract renewal. * Negotiate contract terms and conditions with clients, ensuring alignment with organizational objectives and client needs. * Collaborate with cross-functional teams, including sales, account management, and legal, to facilitate the retention, renegotiation, and renewal process. * Maintain accurate records of client interactions, negotiations, and outcomes in Salesforce. * Monitor contract expiration dates and proactively reach out to clients to initiate renewal discussions. * Act as a liaison between clients and internal teams to ensure that all retention efforts deliver exceptional value to clients. * Identify opportunities to increase contract value by discussing additional products and services, focusing on the needs of small businesses. * Work with the finance and credit control departments to retain clients experiencing financial hardship. * Generate new business opportunities via referrals from existing client base or networking. * Maintain and improve client sentiment and online reputation by always providing super service. * Take ownership of own product knowledge ensuring you are an expert in all things Bright. Education/Experience * Proven experience in a client-facing role, with a focus on retaining clients through negotiation in a B2B environment. * Strong communication skills, with the ability to build rapport with clients and influence outcomes. * Excellent problem-solving abilities, with a proactive approach to addressing client concerns and challenges. * Detail-oriented with strong organizational skills. * Experience with Salesforce is an asset. * Ability to thrive in a fast-paced, dynamic environment. Perks and Benefits * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service 47321CNINDCAN