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Telephone CounsellorLOCATION: MANCHESTER OR HINCKLEY (OFFICE BASED OR HYBRID) OR WORKING FROM HOMESALARY: £27-31K DOE + £3K OVERNIGHT ALLOWANCE (DEPENDANT ON SHIFTS WORKED) + FANTASTIC BENEFITSREPORTING TO: COUNSELLING MANAGER Are you a BACP registered member?Have you completed 100 hours or more?Have you got a degree in counselling or a level 4 diploma? Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester! As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity! If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 70,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. counselling support, legal advice, medical helpline, etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk. * Provide "in the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution. * To take accurate information and record on the company's data base * Conduct full and robust clinical assessments in accordance with the company's procedures, ensuring the most clinically appropriate support is identified. * To effectively identify…
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Portfolio are proud to be working with our client, a well-established Insurance provider who offer legal expenses insurance to small and medium sized businesses. They have provided over 30 years' support, underwriting legal expenses risk for UK SMEs through the Peninsula Group. In 2021, they took the exciting decision to share their expertise with the wider Insurance market. As specialists in commercial liability insurance and legal expenses protection, they are committed to raising standards in the industry and providing flexible, market-leading products, services and advice to their expanding portfolio of coverholders. We are looking for a compliance analyst to support the senior team in ensuring the compliance framework is being followed. If you have worked in compliance in an FCA Regulated industry, preferably insurance, have offered compliance advice, given updates on legislation changes, and created regulatory reports, please apply today and we'll be in touch! Overall ResponsibilitiesThe purpose of this role is to support the delivery of an effective compliance framework across the company. The role holder will help to ensure that the company's compliance framework is robust and will support the business in ensuring that regulatory requirements are assessed and understood by employees; policies are developed to meet regulatory requirements; and compliance within the business is regularly monitored and evaluated. Key Roles & Responsibilities Horizon Scanning * Continually monitor and assess new and emerging trends in legislation, regulations, guidance and updates from various sources to understand the impact these changes may have on the business. * To regularly report on expected changes and provide feedback and support to the business on the implication of these changes. * To support the wider business with any changes in operating procedures or practice which are required as a result of changes in legislation, regulations, guidance and updates. Compliance Advice * Working with and supporting the Compliance Officer to provide accurate and timely advice and support to the business on compliance matters. Compliance Monitoring * Working with and supporting the Compliance Officer to conduct compliance monitoring in line with the Compliance Monitoring Plan. * Working with and supporting the Compliance Officer in the delivery of our Third-Party Audit plan through conducting audits with our partners. * To support the conduct of thematic compliance monitoring and reporting as directed by the Chief Risk Officer and/or the Risk Committee. Regulatory Reporting * Working with and supporting the Risk & Compliance Manager with Consumer Duty monitoring through the collection and analysis of Management Information gathered from our partners. * Ensuring that up to date and meaningful Management Information to the business on compliance related matters. Ad-hoc * To undertake any ad-hoc duties as necessary, such as data inputting, collating information, and producing reports. * To establish and maintain effective working relationships across the Risk & Compliance team and across the business as a whole. Qualifications & Experience * Professional qualification (such as CII), minimum part-qualified or working towards. * Experience (at least 2 years) working within an Insurance Risk and Compliance function. * The ideal candidate…
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We are looking for a proven Head of New Business to join our client, an award-wining, HR Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.This is a crucial and a brand-new role, for an individual who can motivate, manage, and mentor a team of Business Development Managers. Since establishing themselves in 2015, our client have grown from strength to strength, and are now looking for a Head of New Business to deliver high level sales support, motivation, and team management whilst they enter their next growth phrase.Working Hours:Monday - Friday between 8am - 8pm and requirement to work 1 in 4 Saturdays. The Head of New Business will be responsible for: * Tenured team of 21 Business Development Managers and 1 BDM manager * Develop optimisation and business strategies to achieve revenue targets. * Manage targets against the yearly plan * Build relationships and take control of high-value clients when needed. * Give tailored and individual coaching to your BDM working with Sales Enablement * Work closely with Marketing and MI to ensure all campaigns and data are managed * Keep the office happy, hardworking, and motivated. * To introduce fresh incentives to motivate and drive the team.We are looking for individuals who: * Ability to build, manage and drive sales performance in a targeted, entrepreneurial business. * Hands-on, resilient leader, who lead from the front * A proven track record in B2B Telesales management * The confident and forward-thinking sales approach * Excellent communication skills * Ability to influence and liaise with all levels up to Directors. * A motivational and inspiring leader * 3 Years' experience in the previous role * Communicate with senior stakeholders * As Head of a New Business, you will need to be a relationship builder who can work with all people, start, and maintain healthy business relationships. * You must be organised and punctual to manage your day-to-day tasks to a high standard. * You will need the ability to quickly attain an understanding of your all teams members needs and how you can help them flourish. * Exceptional written and oral communications skills * You will be within a commutable distance to the office in Manchester - 5 days a week.INDMANS
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Telesales- No Cold Calling Greater Manchester
Permanent £21,255 - £21,255 Per Annum
Ref: 46822LF Group
DO YOU HAVE GOOD CUSTOMER SERVICE AND TELESALES EXPERIENCE BUT DON'T LIKE COLD CALLING?ARE YOU LOOKING FOR A NEW ROLE WITH NO HARD SELL, UNCAPPED COMMISSION AND PROGRESSION?IF YOU HAVE A PROVEN B2B UPSELLING OR RETENTIONS BACKGROUND, APPLY TODAY AND WE'LL BE IN TOUCH!Peninsula are recruiting a Telesales consultant to contact existing clients and sell additional services to them. This is an ideal role for someone with telesales experience, who likes sales and high earning potential but doesn't like cold calling!Job OverviewTo be a member of the Health & Safety Face2Face Sales team, your role is to sell the product to our client base. On a daily basis, BSC's call clients who have recently taken advice from Peninsula, and highlight the F2F additional service to them. The BSC would then be responsible for explaining the nature of the service to the individual client (including all of the relevant terms and conditions of the service) and informing them of how using the H&S Face2Face service would benefit them directly. Once a client has agreed to pay the additional fee involved, the BSC role is then to provide a smooth transition into our H&S Services Team (Consultancy & Advisory), to ensure that the matter is dealt with promptly and efficiently. Responsibilities· To make a minimum of 50 outbound calls to H&S Face2Face business prospects;· To reach a minimum of 2 hours talk-time per day, i.e. actual time spent actively contacting and speaking to prospects;· To liaise with the Consultancy & Advisory Service Teams, to ensure that all cases are dealt with promptly ensuring the client receives the best service at all times. What you Bring to the Team· B2B experience is advantageous.· Pro-active and self-motivated attitude towards sales targets: Staff are expected to take responsibility.· Strong customer service experience.· Outgoing personality, with strong organisational skills and a tenacious nature.· Professional and intelligent approach to work.· Good business acumen, articulate, uses initiative.· Strongly focussed on delivering an excellent client experience at all stages.· A positive approach in a fast-moving, busy team environment. benefits· Uncapped monthly commission· 25 days' holiday, plus bank holidays· Day off on your birthday· Cash plan· Holidays increase after 2- and 5-years' service· Pension Plan and Life Insurance· Access to Employee Assistance Programme· Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday'!· Company incentives, access to discount schemes INDMANJ
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Are you ready to be a driving force in revolutionizing financial controls? We're seeking a skilled Auditor to join our esteemed team. The client:For nearly four decades my client has been the go-to support for UK businesses in HR, Health and Safety, wellbeing, legal insurance and more. They have revolutionised employment law, sparing employers from expensive legal fees. Based in the Manchester head office, they offer more than just a job. It's an invitation to a world of professional growth and collaboration. As a member of the Group Finance team, you'll engage with local finance teams across the subsidiaries and occasionally embark on international ventures. Your Role: * Conduct rigorous testing and refinement of financial controls and procedures across all group companies * Identify weaknesses and spearhead improvements in collaboration with the Reporting and Controls Manager * Assist in shaping policies and procedures for future enhancements * Dive deep into key accounting estimates and operational KPIs, ensuring accuracy and clarity * Play a vital role in the preparation of annual statutory accounts and external audits Your Profile: * Prior experience in internal or external audit roles is essential * Exceptional organizational skills to manage multiple priorities and meet strict deadlines * Meticulous attention to detail and a strong analytical mindset * Sound knowledge of financial reporting procedures and technical accounting concepts * Proficiency in Excel for data manipulation, analysis, and presentation * Ability to make informed decisions independently * Excellent verbal and written communication skills, fostering effective relationships with subsidiary finance teams * Possession of a recognized professional accountancy qualification or active pursuit thereof P46744CHINDMANS
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VAT Advisor The CompanyMy client is an expert in tax & accounting, providing professional advice to businesses seeking to optimise performance. They offer reliable, high-quality information and tools to support SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. They are a trusted partner, helping to minimise uncertainty and reduce error for businesses. The OpportunityYou will be responsible for providing high-quality technical advice to our clients, over the phone and via email, on all aspects of VAT. You will gather information, research when necessary, and relay this to the client referring to appropriate legislation. This is a unique opportunity with no timesheets! This is an office based role that will require you on site in Hinckley 5 days per week. The Ideal CandidateWe are looking for a VAT professional with a solid understanding in general VAT. Ideally you will be ATT or CTA qualified, or working towards. You will have working experience in practice, industry, or HMRC. You will maintain a deep knowledge of all areas of VAT, and keep up to date with current legislation. What's in it for you? * 25 days of annual leave + Bank Holidays * Additional day off for your birthday! * Profit share scheme * Contributory pension scheme * Private health care after 5 years P45998CHINDHIN
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VAT Advisor The CompanyMy client is an expert in tax & accounting, providing professional advice to businesses seeking to optimise performance. They offer reliable, high-quality information and tools to support SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. They are a trusted partner, helping to minimise uncertainty and reduce error for businesses. The OpportunityYou will be responsible for providing high-quality technical advice to our clients, over the phone and via email, on all aspects of VAT. You will gather information, research when necessary, and relay this to the client referring to appropriate legislation. This is a unique opportunity with no timesheets! This is an office based role that will require you on site in Hinckley 5 days per week. The Ideal CandidateWe are looking for a VAT professional with a solid understanding in general VAT. Ideally you will be ATT or CTA qualified, or working towards. You will have working experience in practice, industry, or HMRC. You will maintain a deep knowledge of all areas of VAT, and keep up to date with current legislation. What's in it for you? * 25 days of annual leave + Bank Holidays * Additional day off for your birthday! * Profit share scheme * Contributory pension scheme * Private health care after 5 years P45998CHINDHIN
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VAT Advisor The CompanyMy client is an expert in tax & accounting, providing professional advice to businesses seeking to optimise performance. They offer reliable, high-quality information and tools to support SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. They are a trusted partner, helping to minimise uncertainty and reduce error for businesses. The OpportunityYou will be responsible for providing high-quality technical advice to our clients, over the phone and via email, on all aspects of VAT. You will gather information, research when necessary, and relay this to the client referring to appropriate legislation. This is a unique opportunity with no timesheets! This is an office based role that will require you on site in Hinckley 5 days per week. The Ideal CandidateWe are looking for a VAT professional with a solid understanding in general VAT. Ideally you will be ATT or CTA qualified, or working towards. You will have working experience in practice, industry, or HMRC. You will maintain a deep knowledge of all areas of VAT, and keep up to date with current legislation. What's in it for you? * 25 days of annual leave + Bank Holidays * Additional day off for your birthday! * Profit share scheme * Contributory pension scheme * Private health care after 5 years P45998CH2INDFIR
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VAT Advisor The CompanyMy client is an expert in tax & accounting, providing professional advice to businesses seeking to optimise performance. They offer reliable, high-quality information and tools to support SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. They are a trusted partner, helping to minimise uncertainty and reduce error for businesses. The OpportunityYou will be responsible for providing high-quality technical advice to our clients, over the phone and via email, on all aspects of VAT. You will gather information, research when necessary, and relay this to the client referring to appropriate legislation. This is a unique opportunity with no timesheets! This is an office based role that will require you on site in Hinckley 5 days per week. The Ideal CandidateWe are looking for a VAT professional with a solid understanding in general VAT. Ideally you will be ATT or CTA qualified, or working towards. You will have working experience in practice, industry, or HMRC. You will maintain a deep knowledge of all areas of VAT, and keep up to date with current legislation. What's in it for you? * 25 days of annual leave + Bank Holidays * Additional day off for your birthday! * Profit share scheme * Contributory pension scheme * Private health care after 5 years P45998CHINDFIR
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Position Overview: We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case * To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date * To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * 5+ years of experience in an advising role * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. P47190MCINDCAN