Www.theportfoliogroup.co.uk In Belfast%20 Jobs
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Customer Service Account Manager Greater Manchester
Permanent £21,000 - £23,000 Per Annum
Ref: 967763CCR2 Group
Join a rapidly growing consultancy group with a passion for providing world-class care to all clients worldwide!As a Client Care Specialist, your role is to deliver exceptional customer service and provide support to our expanding client base. You'll be the first point of contact for our clients and ensure their issues and concerns are resolved quickly and efficiently. Day to Day * Provide top-notch customer service to new and existing clients. * Manage client data and update profiles with accurate information. * Reschedule appointments when needed. * Handle client and consultant telephone and email inquiries, meeting or exceeding internal Service Level Agreements (SLAs). * Coordinate with the Business Development Manager for clarification of client services. * Work closely with clients to resolve complaints and other issues. * Actively seek opportunities to expand the services provided to clients. * Ensure all communication with clients is clear, accurate, and informative. YOU? * A positive, "can-do" attitude. * Exceptional customer service and relationship-building skills. * Strong communication abilities, both verbal and written. * Ability to work effectively in a fast-paced environment. * Solid time management skills. * Flexibility and adaptability to handle pressure and changing priorities. 967763CCR2INDMANJ
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Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 100,000 business across the UK, Ireland, Canada, New Zealand, and Australia.Since their launch in 2015 they have branched out to more areas of HR and now provide services like employment law advice, expert health & safety support, a confidential employee wellbeing service and much more! They have over 200 people employed, and you will find them primarily in the office which boasts some of the best views you'll get of the city. They strongly believe that magic happens when talented people get together in a room, and their 4/1 hybrid approach has nurtured a tight-knit community. One where face-to-face interaction isn't a necessity, but a preference that drives collaborative spirit and creative solutions. What are they looking for?They're looking for someone to plan, design and carry out comprehensive research activities that help their teams deliver the right features and services to their customers. You'll collect and analyse data from many sources (both qualitative and quantitative) to make recommendations and improve the customer experience of their web and mobile apps. You'll be competent in collating, analysing, and presenting research findings in an engaging way, and produce actionable insights that shape the future of their digital customer experience. Skills and Experience: * 3+ years of experience in conducting user research for digital products. * Strong user research skills, proficient in both quantitative and qualitative methodologies. * Confident with web analytics tools (e.g. GA, PowerBI, Pendo, Hotjar). * Experience producing and analysing user journeys and flows to illustrate how customers interact with our products. * Experience with remote research and surveying platforms (e.g. Maze, SurveyMonkey). * Skilled in planning and managing participant recruitment, recommending appropriate tooling, maintaining research repositories etc. * Familiarity with design and collaboration tools (e.g. Figma, Figjam, Miro, Jira, Confluence). * Knowledge of A/B testing concepts and an openness to collaborate with CRO specialists. * Ability to coach and guide others in conducting effective user research and applying best practices. * Comfortable planning and facilitating engaging research workshops. * Ability to independently plan and design research strategies, translating research findings into actionable insights. Benefits: * 25 days holiday, increasing with length of service, plus a day off for your birthday. * £500 annual budget for every team member for training materials and supplies. * 2 conference days per year to attend relevant events to further your own development. * Enhanced sick pay and an Employee Assistance Program (EAP) scheme. * Health Shield scheme for additional health coverage. * Cycle to Work scheme. * Season ticket loan. * Profit Share scheme reflecting the company's success. * Free breakfast every Monday and office fruit to promote a healthy lifestyle. * Various retail discounts and perks. * Flexi-time options for better work-life balance. * Access to an on-site gym (coming soon).INDMANS
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Development Lead (Full Stack) Greater Manchester
Permanent £75,000 - £80,000 Per Annum
Ref: P46623NB Group
Job PurposeTo manage the team of developers supported by analysis, development, test, and delivery management skills in assuring that the features that the team builds are valuable and at a high level of quality. To derive metrics that allow schedule predictions to be made with a good understanding of the fidelity. To assure the team has the appropriate skills, process, and practice to achieve a successful outcome. To manage the professional development of the team of developers. This individual will report to our Associate Director - Payroll as well as matrix reporting into the CTO. What you will bring to the team * Experience of leading a software delivery team to delivery business ideas into production as high-quality working software. * Experience of line managing direct reports and supporting them to meet their career aspirations. * Still hands on regarding development practices, being able to lead by example in terms of developing solutions. * A strong development background utilising back-end technologies including C# Azure Functions / Framework / SQL Server and/or front-end development in React or similar. * Experience working and building solutions within Azure. Desirable - Logic Apps. * Able to communicate a complicated problem accurately and coherently to a team with different skill sets. * Able to negotiate and compromise solutions and find the balance between best practice, expediency, and longer-term maintenance costs. * Strong leader able to motivate and inspire a broad technology team. * Ensure that the initiative has a coherent Definition of Done and that your features are met. * Propose new technology, process, or tooling to improve efficiency being aware of the future maintenance costs and consistency across other product teams. P46623NBINDMANS
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Events and Marketing Manager Greater Manchester
Permanent £30,000 - £33,000 Per Annum
Ref: 47324CC Group
Are you a dynamic and driven individual with a passion for creating successful events and seminars? Do you have a talent for motivating teams and a knack for exceeding sales targets? If so, we have the perfect role for you!Our client, nestled in the heart of Manchester, are a leading business services provider with a thriving Events Department that plays a crucial role in generating sales revenue.We're looking for an experienced Events and Marketing Manager to support the wider team, drive business growth, and take those events to the next level! Day to DayAs the Events and Marketing Manager, you'll take full ownership of our seminar and events program, focusing on maximizing new business opportunities. Your responsibilities will include: * Leading the planning, coordination, and execution of seminars and events to drive revenue. * Setting and exceeding departmental targets by overseeing current events, developing new event types, and managing the event calendar. * Identifying areas for improvement and implementing strategies to optimize performance. * Collaborating with various departments and maintaining strong working relationships to ensure events run smoothly. * Analyzing event metrics, including sales revenue, conversion rates, and attendance, to inform decision-making. * Providing leadership and support to your team, assigning tasks, and driving accountability. * Creating and reviewing marketing materials for seminars and events. * Presenting event performance data and updates to senior leadership. YOU? * Proven experience in managing successful seminars and events, with a focus on new business acquisition. * Exceptional leadership skills with the ability to motivate, coach, and inspire a small team. * Strong communication skills for effective interaction with both internal and external stakeholders. * Confidence in presenting analysis and event outcomes to senior-level management. * Experience with CRM systems and the ability to work effectively in a fast-paced environment. 47324CCINDMANS
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Occupational Health Advisor Greater Manchester
Permanent £40,000 - £42,000 Per Annum
Ref: P966637LS2R10 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Occupational Health Advisor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The Occupational Health Advisor (OHA) provide professional medical advice to employers and employees about health and work issues and ensuring integration with business practices. To provide expert commercially focused advice with a high level of focus on service delivery and customer satisfaction. A requirement of the role may also involve work outside of the organisation with key existing and potential clients and continue to support our client base whilst maintaining the profile and reputation of the organisation.To produce Occupational Health (OH) reports that meet service level standards, quality audit criteria and individual key performance indicators (KPIs) of 5 OH consultations per working day for a fully qualified OHA. Full details of KPIs will be provided separately. The report must answer all the questions requested by the client on the management referral form, provide a clinical opinion, advice and recommendations on which the referring manager can progress the case forward accordingly. Day to Day Responsibilities: * Able to assess an employee's functionality and produce a quality report within the allocated timeframe. * To provide advice/support to employers on complex matters which facilitate an employee's rehabilitation back to work after a period of sick leave. * To ensure the Occupational Health service delivery and co-ordination of administration processes, are implemented accordingly. * Ensure operational efficiency of the Occupational Health function by completing the full range of services: medical information calls, management referrals, Peninsula Business Services advice calls, ad hoc advice calls, Work Health Assessment questionnaire reviews, follow up calls, report triage that have been allocated to you. * Assist where required with potential new business and Relationship Management requirements where a clinical input is required. * To attend client meetings, which may involve UK travel, accompanying the Relationship Managers as required. * The ability to build good working relationships to ensure that we maintain an excellent reputation within the Occupational Health field. * Responding to client queries in a timely manner with the overall aim of achieving a satisfactory solution or clarification where required - Complete work within the relevant service level agreement (SLA). * Attendance at Occupational Health team meetings as required, which will include taking part in presentations to ensure that current information and knowledge is shared with your team members to support continued professional development. * Able to demonstrate a high level of accuracy and attention to detail, with all written work and entry on to the CRM system so accurate records are maintained at all times. * Adhere to ISO approved policies and procedures to…
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Occupational Health Advisor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The Occupational Health Advisor (OHA) provide professional medical advice to employers and employees about health and work issues and ensuring integration with business practices. To provide expert commercially focused advice with a high level of focus on service delivery and customer satisfaction. A requirement of the role may also involve work outside of the organisation with key existing and potential clients and continue to support our client base whilst maintaining the profile and reputation of the organisation.To produce Occupational Health (OH) reports that meet service level standards, quality audit criteria and individual key performance indicators (KPIs) of 5 OH consultations per working day for a fully qualified OHA. Full details of KPIs will be provided separately. The report must answer all the questions requested by the client on the management referral form, provide a clinical opinion, advice and recommendations on which the referring manager can progress the case forward accordingly. Day to Day Responsibilities: * Able to assess an employee's functionality and produce a quality report within the allocated timeframe. * To provide advice/support to employers on complex matters which facilitate an employee's rehabilitation back to work after a period of sick leave. * To ensure the Occupational Health service delivery and co-ordination of administration processes, are implemented accordingly. * Ensure operational efficiency of the Occupational Health function by completing the full range of services: medical information calls, management referrals, Peninsula Business Services advice calls, ad hoc advice calls, Work Health Assessment questionnaire reviews, follow up calls, report triage that have been allocated to you. * Assist where required with potential new business and Relationship Management requirements where a clinical input is required. * To attend client meetings, which may involve UK travel, accompanying the Relationship Managers as required. * The ability to build good working relationships to ensure that we maintain an excellent reputation within the Occupational Health field. * Responding to client queries in a timely manner with the overall aim of achieving a satisfactory solution or clarification where required - Complete work within the relevant service level agreement (SLA). * Attendance at Occupational Health team meetings as required, which will include taking part in presentations to ensure that current information and knowledge is shared with your team members to support continued professional development. * Able to demonstrate a high level of accuracy and attention to detail, with all written work and entry on to the CRM system so accurate records are maintained at all times. * Adhere to ISO approved policies and procedures to…
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Commercial Health and Safety Advisor Greater Manchester
Permanent £26,000 - £28,000 Per Annum
Ref: P68787LSR3 Group
Our client an award-winning global consultancy, outsourcing the best Health and Safety services to businesses across the UK and Ireland are growing... believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the new year. Join an organisation with a supportive and engaging working environment, giving individuals the best opportunity to excel and grow within themselves and their career! * Are you passionate about health and safety and looking to join an inspired and motivated team? * Opportunity to further grow and develop your career within H&S? £26-28,000 DOE. + Commission/bonus - OTE (£50,000) Guaranteed 2k bonus for the first 3 months Job PurposeAs a Video SafeCheck Consultant, you will be required to undertake Health & Safety compliance reviews for businesses. The role of the Safe Check Consultant is to meet with the business owner, understand what they have in place to manage Health & Safety in their workplace and conduct an audit evaluating their current levels of compliance.Further to this audit as the SafeCheck Consultant, you will be required to complete an evaluation report for the Client based on their findings, highlighting any risks and making recommendations Job OverviewThe role requires a mix of commercial and technical skills. The Consultant must be technically strong with good Health & Safety knowledge, but also have the commercial presence to engage with business owners and make recommendations to help them protect their business. Main Duties / Day-to-Day Responsibilities * You will be required to complete an evaluation report for the client based on their findings, highlighting any risks and making recommendations * Covering an agreed geographical area, meeting with a wide variety of different business owners, in a wide variety of industry sectors. * It is essential that you are able to adapt to each changing environment and be able to engage with different business owners to identify their individual requirements and demonstrate potential risk to the business through shortcomings in the business owners Health & Safety arrangements * A primary objective of the role is to demonstrate the value of the full H&S Service and highlight the key reasons that the Client would benefit from our service, without compromising your professional Health & Safety Consultancy objectives What you Bring to the Team * NEBOSH General Certificate * Experience of working within a Health & Safety environment * Excellent communication skills both verbal and written * Outstandingly professional at all times * Good PC skills Employee Benefits: * 25 Holidays + Bank Holidays (Increases with service) * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P68787LSR3INDMANJ
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Occupational Health Advisor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The Occupational Health Advisor (OHA) provide professional medical advice to employers and employees about health and work issues and ensuring integration with business practices. To provide expert commercially focused advice with a high level of focus on service delivery and customer satisfaction. A requirement of the role may also involve work outside of the organisation with key existing and potential clients and continue to support our client base whilst maintaining the profile and reputation of the organisation.To produce Occupational Health (OH) reports that meet service level standards, quality audit criteria and individual key performance indicators (KPIs) of 5 OH consultations per working day for a fully qualified OHA. Full details of KPIs will be provided separately. The report must answer all the questions requested by the client on the management referral form, provide a clinical opinion, advice and recommendations on which the referring manager can progress the case forward accordingly. Day to Day Responsibilities: * Able to assess an employee's functionality and produce a quality report within the allocated timeframe. * To provide advice/support to employers on complex matters which facilitate an employee's rehabilitation back to work after a period of sick leave. * To ensure the Occupational Health service delivery and co-ordination of administration processes, are implemented accordingly. * Ensure operational efficiency of the Occupational Health function by completing the full range of services: medical information calls, management referrals, Peninsula Business Services advice calls, ad hoc advice calls, Work Health Assessment questionnaire reviews, follow up calls, report triage that have been allocated to you. * Assist where required with potential new business and Relationship Management requirements where a clinical input is required. * To attend client meetings, which may involve UK travel, accompanying the Relationship Managers as required. * The ability to build good working relationships to ensure that we maintain an excellent reputation within the Occupational Health field. * Responding to client queries in a timely manner with the overall aim of achieving a satisfactory solution or clarification where required - Complete work within the relevant service level agreement (SLA). * Attendance at Occupational Health team meetings as required, which will include taking part in presentations to ensure that current information and knowledge is shared with your team members to support continued professional development. * Able to demonstrate a high level of accuracy and attention to detail, with all written work and entry on to the CRM system so accurate records are maintained at all times. * Adhere to ISO approved policies and procedures to…
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Calling all HR professionals and employment enthusiasts!Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on adrenaline-pumping challenges and want to be part of a vibrant, expanding team, this is your golden ticket!If you thrive in a challenging environment and seek to contribute to a growing, vibrant team, this is an exceptional opportunity.Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for experienced HR Advisors to join a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.In the role, the successful candidate will give professional HR and Employment Law advice and excellent service to clients across Great Britain and Northern Ireland. Teamwork is important to ensure the advice provided to clients, via telephone and email, is legally compliant and meets the specific needs of the clients' business. In some cases, it may be required to highlight options that are non-compliant and therefore ensure the client is fully aware of the risks of there options.The successful candidate will be given a high level of training, with opportunities to progress and work their way into senior positions. The HR Advisor will also be responsible for: * Supporting clients with legally compliant advice and a personal touch * Guiding clients with all employment law/HR enquiries received * Providing options and being revolutionary with your ideas! * Take ownership and responsibility of cases to resolution * Building rapport and relationships with clients on each interaction * Putting the client first by responding within contractual SLA's * Recording advice accurately against the appropriate cases on the relevant databases * Supporting with advice on documentation and information implementation * Supporting clients in drafting 'ad-hoc' letters where appropriate * Attending legal briefings and internal company training to ensure that advice provided is compliant with our services * Being responsible for your own self-study and being current with changes in legislation and best practice Benefits * Continuous development from Day 1 * 25 Days Holiday + 8 Bank holidays (increases to 28 with service) * Your birthday off - how will you celebrate? * Regular updates on Employment Law so you're always up to date * Competitive salary framework reviewed twice annually * Free EAP for those days when we all need someone to talk to * Private medical with BUPA (with length of service) * Social Committee to arrange fun events * Department budget for a quarterly day out * A senior team that listens to and responds to team feedback * Career Pathways to develop your skills and support your progression through the business P47171LSRINDHIN
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Customer Service Advisor Leicestershire
Permanent £22,000 - £24,000 Per Annum
Ref: P971139LSR8 Group
Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development?The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing.As a Customer Service Advisor you will focus on managing existing clients, being the first point of contact for any queries or concerns. You will deliver world class care exceeding clients' experctations by providing fast client focused solutions. Day-to-Day Responsibilities as an Customer Service Advisor: * Contacting clients to welcome them to the business and booking their initial appointments with consultants * Maintenance of client profile including additional sites, changes in employee information where appropriate. * Receiving client and consultant telephone calls and resolving queries and service issues * Ensuring all new business is accurately added to the spreadsheet and called within 1 hour of receiving * Ensuring that all client service issues whether verbal or written are acknowledged in line with the complaints procedure. * Liasing with the new business resolution specialist to handle new business intent to cancels quickly and effectively What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast paced environment. * Strong time management skills. Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P971139LSR8INDHIN