Revenue Management Accountant Jobs
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The Portfolio Group have a phenomenal opportunity on the table!!! We are currently supporting an award-wining and the UK's leading information resource for tax & accounting, HR & compliance professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps growing.Exclusively partnered, we're looking for an enthusiastic and dedicated Workforce Planner to join our dynamic team. If you have a keen eye for detail, strong analytical skills, and a knack for strategic planning, we want to hear from you.!!! OverviewTo work as part of the operational support and demand team to ensure teams are correctly resourced including short notice cover, highlighting concerns to Managers, handling client calls (including setting call-backs) and providing accurate reporting on a daily and weekly basis. While everyday day will offer a different challenge your core responsibilities will be to: * Assist with the availability of Advisors using our telecommunication application to review individual codes. * Maintain an abandon rate of below 0.80% and an SLA target of above 99%. * Maintain service metrics by ensuring work is queued and assigned correctly. * Update holidays, overtime, absence, working patterns, lunches etc. * Assist the Leadership team with daily, weekly, monthly, and quarterly reporting. * Ensure annual leave is agreed within the departmental cap. * Take inbound calls to reduce the over-flow and abandon rate for the team. * Listen to the customers' needs and set call-backs within a timeline. * Set the expectation for Super Service by letting the client know timeframes. A solid customer service background with help you thrive in this role, alongside: * Excellent organisational and decision-making skills. * Excellent working knowledge of Microsoft office suite. * Ability to thrive in a fast-paced environment. * Highly customer service oriented with a focus on service delivery. * Positive individual with great communication skills at all levels. * Ability to deal with detail, be methodical, analytical, and accurate. * Being a Team player with a can-do attitude. Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P47037MAR1INDHIN
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Contact Centre Manager Greater Manchester
Permanent £32,000 - £37,000 Per Annum
Ref: P129997LS1R9 Group
Shift: Mon - Fri 9-5pm 4 days, one day 11.30am-7.30pmPortfolio are proud to be exclusively representing our client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector, to business partners, individual users, employees, and their family members.This is an exciting opportunity to support and coach a small team of 8 - 12 frontline counsellors, daily within a fast-paced environment. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs. The Counselling Manager will focus on moving the team forward in always delivering a high-quality service. Job OverviewTo work alongside the EAP management team in coaching their teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. To monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. Day To Day Responsibilities as a Counselling Manager: * Overall responsibility for the day to day running of the EAP department and responsibility for daily efficiencies of team * To provide daily, weekly, monthly reports to the Head of Operations and Head of Counselling as required * Monitor, mentor and ensure counsellors are working in line with clinical governance and the daily goals set out within internal policies * Implement and maintain new daily goals based on data from workforce planning and ensure all team members are managed appropriately in line with performance management protocols * Take responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * To identify areas of learning and amongst the team and ensure relevant training is provided * To support the counselling team on a day-to-day basis with risk and safeguarding debriefs as an when required and ensure team members are always following the Risk Guidance policy * To assist the investigation and outcome of complaints and liaise with clients and service managers regarding service issues * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * Increase the amount of availability for inbound calls amongst your team through active interventions and ensure team members are striving for maximum talk time and to achieve the organisational objective of flow out referrals at less than 5% * To support with recruitment and attend interviews when required * To hold fortnightly one-to-one meetings with individual team members * To…
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Counselling Manager Greater Manchester
Permanent £32,000 - £37,000 Per Annum
Ref: P129997LS1R10 Group
Shift: Mon - Fri 9-5pm 4 days, one day 11.30am-7.30pmPortfolio are proud to be exclusively representing our client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Telephone Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector, to business partners, individual users, employees, and their family members.This is an exciting opportunity to support and coach a small team of 8 - 12 frontline counsellors, daily within a fast-paced environment. The role requires high levels of professional standards whilst working in a telephone environment, adhering to KPIs and SLAs. The Counselling Manager will focus on moving the team forward in always delivering a high-quality service. Job OverviewTo work alongside the EAP management team in coaching their teams to provide in the moment therapeutic support, championing in house interventions, whilst providing assistance and information on a wide range of counselling subjects. To monitor and manage daily goals, service level agreements and quality scoring, ensuring that all are working consistently and in line with organisational expectations. Day To Day Responsibilities as a Counselling Manager: * Overall responsibility for the day to day running of the EAP department and responsibility for daily efficiencies of team * To provide daily, weekly, monthly reports to the Head of Operations and Head of Counselling as required * Monitor, mentor and ensure counsellors are working in line with clinical governance and the daily goals set out within internal policies * Implement and maintain new daily goals based on data from workforce planning and ensure all team members are managed appropriately in line with performance management protocols * Take responsibility by ensuring all calls are being handled effectively and efficiently with no unnecessary delays * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * To identify areas of learning and amongst the team and ensure relevant training is provided * To support the counselling team on a day-to-day basis with risk and safeguarding debriefs as an when required and ensure team members are always following the Risk Guidance policy * To assist the investigation and outcome of complaints and liaise with clients and service managers regarding service issues * Ensure that call quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback * Increase the amount of availability for inbound calls amongst your team through active interventions and ensure team members are striving for maximum talk time and to achieve the organisational objective of flow out referrals at less than 5% * To support with recruitment and attend interviews when required * To hold fortnightly one-to-one meetings with individual team members * To…
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The company My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and 24/7 support services to 13 million employees and their families across the UK and Ireland. The Role:As a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, including telephone and email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met. Day to Day Responsibilities: * Provide timely legal and financial information to clients adhering to set SLAs and KPIs * Manage incoming calls efficiently, either resolving cases independently or distributing them among team members * Conduct research and engage in self-learning to enhance expertise in relevant areas * Handle diverse client issues with empathy, especially those in distress * Demonstrate a general understanding of legal and financial domains including but not limited to Family Law, Commercial Law, Criminal Law, and Consumer Law * Uphold a standard of excellent customer service in all interactions What You Bring to the Team: * Proficiency in various legal and financial matters * Capacity to prioritize tasks and work independently or collaboratively within a team * Strong verbal and written communication skills * Dedication to providing exceptional customer service and assisting individuals * Open-minded, enthusiastic, and non-judgmental approach * Comfortability with telephony and IT systems Shift Patterns: Week One - Monday: 9am - 5pmTuesday: 9am - 5pmWednesday: 1pm - 9pmThursday: 11am - 7pmFriday: 9am - 5pm Week Two - Monday: 9am - 5pmTuesday: 9am - 5pmWednesday: 1pm - 9pmThursday: 12pm - 8pmFriday: 9am - 5pm P46898CHR2INDMANJ
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Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 100,000 business across the UK, Ireland, Canada, New Zealand, and Australia.Since their launch in 2015 they have branched out to more areas of HR and now provide services like employment law advice, expert health & safety support, a confidential employee wellbeing service and much more! They have over 200 people employed, and you will find them primarily in the office which boasts some of the best views you'll get of the city. They strongly believe that magic happens when talented people get together in a room, and their 4/1 hybrid approach has nurtured a tight-knit community. One where face-to-face interaction isn't a necessity, but a preference that drives collaborative spirit and creative solutions. What are they looking for?They're looking for someone to plan, design and carry out comprehensive research activities that help their teams deliver the right features and services to their customers. You'll collect and analyse data from many sources (both qualitative and quantitative) to make recommendations and improve the customer experience of their web and mobile apps. You'll be competent in collating, analysing, and presenting research findings in an engaging way, and produce actionable insights that shape the future of their digital customer experience. Skills and Experience: * 3+ years of experience in conducting user research for digital products. * Strong user research skills, proficient in both quantitative and qualitative methodologies. * Confident with web analytics tools (e.g. GA, PowerBI, Pendo, Hotjar). * Experience producing and analysing user journeys and flows to illustrate how customers interact with our products. * Experience with remote research and surveying platforms (e.g. Maze, SurveyMonkey). * Skilled in planning and managing participant recruitment, recommending appropriate tooling, maintaining research repositories etc. * Familiarity with design and collaboration tools (e.g. Figma, Figjam, Miro, Jira, Confluence). * Knowledge of A/B testing concepts and an openness to collaborate with CRO specialists. * Ability to coach and guide others in conducting effective user research and applying best practices. * Comfortable planning and facilitating engaging research workshops. * Ability to independently plan and design research strategies, translating research findings into actionable insights. Benefits: * 25 days holiday, increasing with length of service, plus a day off for your birthday. * £500 annual budget for every team member for training materials and supplies. * 2 conference days per year to attend relevant events to further your own development. * Enhanced sick pay and an Employee Assistance Program (EAP) scheme. * Health Shield scheme for additional health coverage. * Cycle to Work scheme. * Season ticket loan. * Profit Share scheme reflecting the company's success. * Free breakfast every Monday and office fruit to promote a healthy lifestyle. * Various retail discounts and perks. * Flexi-time options for better work-life balance. * Access to an on-site gym (coming soon).INDMANS
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Graduate Finance - Purchase Ledger Leicestershire
Permanent £21,000 - £21,500 Per Annum
Ref: P97979CVR1 Credit Control
The Portfolio Group are working with a rapidly expanding professional services organisation based in the Hinckley area, looking to take on a Finance - Purchase Ledger Clerk. They have seen year on year growth and have consistently produced impressive company profits. This is a replacement role for a bright individual to take ownership of the Purchase Ledger process and fit into an established finance team. The role will be best suited to a recent Graduate with a degree obtained relatable to finance, numeracy or industry experience looking to develop their knowledge. Job OverviewWe are looking for a highly motivated individual with a solid track record of Purchase Ledger experience to join our team.The ideal candidate will be numerate, adept on relevant computer applications and possess good communication skills. You will also have the ability to work efficiently and accurately and be able to effectively prioritize a demanding workload in a busy working environment. Day-to-Day Responsibilities * Daily Purchase Ledger inbox checking and distribution of invoices * Accurately matching, batching and coding invoices * Raising purchase orders and ensuring the correct approval is achieved * Statement reconciliation and query resolution * Scanning invoice documents and filing * Running weekly reports for missing documents on Dimensions and attaching as necessary * Interaction with suppliers as required * Cover for data processing team as required * Ad hoc duties as and when required. What you Bring to the Team * Experience in Purchase Ledger department is ideal * Strong focus on detail * Ability to work constructively within a team * Enthusiastic and willing to learn * Hard working and focused P97979CVR1INDCC
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Our client are an established practice of Chartered Accountants based in central Newcastle - this is a really exciting and progressive business to be a part of in a time of growth. As a payroll administrator you will be part of a growing team processing end to end client payrolls. We are ideally looking for someone from a bureau, practice background but would also consider candidates who have a solid history in Payroll in a fast paced environment. Key Duties/Tasks: * Processing payroll end to end for a portfolio of clients * Pensions administration * Transferring data within excel, utilising the STAR payroll system. * Dealing with client queries Desirable skills and attributes: * Must have experience within payroll, ideally client payrolls * Understanding of UK payroll legislation and able to provide support to clients with any queries * Adept at dealing with high volumes of payrolls and in time critical environments 970556GOINDPAYN
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We are supporting our client based in the centre of Preston to recruit an experienced Assistant Payroll Manager to support the current payroll manager in an established Payroll bureau - this is fantastic opportunity to join a vibrant and forward thinking payroll team processing client payrolls and supporting the payroll manager in the delegation of tasks. With responsibility for a portfolio of payrolls and supporting in the development of the wider team. We are looking for experienced end to end payrollers, ideally with experience working within a client payroll bureau and with some supervisory experience who want to be involved in all aspects of running an efficient and accurate payroll service. This is a great role for personal development and our client with actively encourage personal development within the role. Key Duties/Tasks: * Processing an client payroll within a growing business * Processing full start to finish payrolls across both monthly and weekly payrolls * Providing a professional and customer Centric service across the business Desirable skills and attributes: * Experienced in full end to end payroll * Experienced in supervising a team and or deputising for a Payroll Manager * Understanding of manual calculations and processing standard deductions * Adept at dealing with people and payroll queries with empathy 42155GOINDPAYN
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Senior Payroll Administrator Greater Manchester
Permanent £30,000 - £35,000 Per Annum
Ref: 46515GO Payroll
We are currently working with our fantastic client based in Manchester to recruit an experienced Senior Payroll Administrator into their established team - This is a really great team and a great opportunity to work in a large and complex payroll and the opportunity to gain international payroll exposure. As the Senior Payroll Administrator you will support the team on delivering a timely and accurate payroll service to a vast and interesting business. Key Duties/Tasks: * End to end payroll processing on varying cycles * Processing full start to finish payrolls across both monthly and weekly payrolls * Providing a professional and customer Centric service across the business Desirable skills and attributes: * Experienced in full end to end payroll * Knowledgeable in all areas of UK Payroll Legislation * Able to deliver a first class customer service across the business * Understanding of manual calculations and processing standard deductions * Adept at dealing with people and payroll queries with empathy 46515GOINDPAYN