Job Description

  • Job Reference:123123

  • Job Type: Contract

  • Job Industry: Business Services

  • Contact Name: Rhiannon Bodman

  • Job Location: Leicestershire

  • Job Title: Advice Line Administrator

  • Job Salary: £18000 - £19000 Per Annum

Posted On: 12th October 2021

Job PurposeI am seeking a phone administrator to work within my clients HR, Tax, VAT and Payroll Advice Department. Dealing with telephone calls in a professional call center environment working within a team of professional advisor’s. You will be providing first line telephone contact to our customers and other departments across the business. Job OverviewI am looking for a motivated individual to work within the team to achieve the highest service levels for their clients. The purpose of this role is to ensure that the overall customer experience is excellent. The role will involve answering the telephone and taking messages, directing clients to the correct consultant and assisting our teams with any day to day administrative requirements. Training is provided but experience in a similar role is desirable. Day-to-Day Responsibilities * Making and receiving calls from our clients. * Operate an outstanding level of customer service to ensure the customer journey is the best it can be. * Assist with the teams where necessary. What you Bring to the Team * Excellent administration and customer service skills. * Good communicator at all levels. * Excellent telephone manner. * Good standard of written correspondence. * Effective time and workload management. * Excellent organisational skills. * A flexible approach and ability to work well within a team. 966985RB INDPENO

Personal Details


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