Group Jobs
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The role requires a driven, motivated, and enthusiastic team member who possesses expertise in conducting employment training workshops, conducting workplace investigations, and managing employee relations. The ideal candidate will possess strong communication skills, a thorough understanding of employment legislation, and the ability to provide expert guidance to clients across Canada. Day-to-Day Duties and Responsibilities * To deliver an expert HR service to support our clients in dealing with formal meetings with their employees. * Training Delivery: Develop and deliver customized HR training programs to clients, covering topics such as performance management, harassment awareness, and effective communication. * Workplace Investigations: Conduct thorough and impartial workplace investigations in response to employee complaints or concerns, ensuring compliance with legal requirements and company policies. * Employee relations support: Assist clients with the termination process, including drafting termination letters, conducting exit interviews, and providing guidance on legal requirements. * Documentation Rollout: Support clients in rolling out HR documentation, such as employee handbooks and policy manuals, ensuring clarity and understanding among employees. * Client Relationship Management: Build and maintain strong relationships with clients, acting as a trusted advisor and resource for all their HR needs. * Continuous Knowledge Enhancement: Stay up to date on HR best practices, industry trends, and legislative changes, and proactively identify opportunities for process improvement. * Travel when required to meet with clients. * Manage your workload to ensure that client expectations are met. * Work closely with the Face2Face sales team to ensure that the often-immediate need for work from BDMs is not only met swiftly, but to a high standard. * To provide prompt, high-quality reports of outcomes within specified time frames and adhere to administrative procedures concerning file management. * Liaise with sales teams, advisory teams and the consultancy team when dealing with inquiries. * Consult with clients to obtain a thorough understanding of their organizational needs and objectives. * Effectively manage time to meet client needs and deliver exceptional service. * Ensure deadlines and any targets are met. * Attend team meetings, as required. * To record work utilising the systems in place. Education/Experience * Human Resources/Business degree is preferred. * 8+ years of experience in a similar role. * CHRP/CPHR/CHRL designation is a requirement. What you Bring to the Team * Driving is mandatory, access to vehicle is mandatory therefore valid drivers licence is mandatory * Extensive knowledge of employment legislations across the province, employee relations experience, and HR practices. * Strong customer service and relationship building skills. * Confident manner facing members face to face and over the phone. * Ability to work under pressure. * Ability to work in a fast paced, adaptable environment. * Organizational and time management skills. * Excellent attention to detail * Excellent verbal and written communication skills. Why work at Peninsula Canada? * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service…
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Role SpecificationJOB TITLE: Field Service EngineerLOCATION: Field BasedSALARY: £30,900WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOBTo deliver a comprehensive Service Support and Service Delivery engineering function which is costeffective and efficient to the Betfred UK Retail Estate. The successful candidate will be required tosupport, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed BettingOffices.KEY ACCOUNTABILITIES 1 Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, SelfService Terminals, IT equipment and associated peripherals. 1 Report to engineering management and liaise with Retail Service Desk and Retail Support daily. 2 Full compliance with Health and Safety legislation.PERSON SPECIFICATIONQUALIFICATIONS / EXPERIENCE / SKILLS * Excellent interpersonal and written communication skills. * Appropriate level of computer literacy. * Appropriate level of problem-solving skills. * Appropriate level of technical skills. * Appropriate level of network skills. * Appropriate level of Audio/Visual Installation and RF distribution * Full driving licence essential PERSONAL CHARACTERISTICS * Able to follow and carry out instructions * Able to remain calm under pressure. * Proactive approach to work. * Friendly, approachable attitude towards team and others * Able to meet tight deadlines. * Ongoing commitment to personal development. * Able to self-motivate, work alone and as part of a team when required * Resourceful. DESIRABLE * Prepared to drive medium to long distances * Flexible approach to working hours as required by the business to work weekends, BankHolidays, early morning, and evenings. * Able to spend short-medium periods away from home when requiredINDFIR47022LF
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Role SpecificationJOB TITLE: Field Service EngineerLOCATION: Field BasedSALARY: £30,900WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOBTo deliver a comprehensive Service Support and Service Delivery engineering function which is costeffective and efficient to the Betfred UK Retail Estate. The successful candidate will be required tosupport, maintain, repair, and refurbish IT Equipment within our Retail High Street Licensed BettingOffices.KEY ACCOUNTABILITIES 1 Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, SelfService Terminals, IT equipment and associated peripherals. 1 Report to engineering management and liaise with Retail Service Desk and Retail Support daily. 2 Full compliance with Health and Safety legislation.PERSON SPECIFICATIONQUALIFICATIONS / EXPERIENCE / SKILLS * Excellent interpersonal and written communication skills. * Appropriate level of computer literacy. * Appropriate level of problem-solving skills. * Appropriate level of technical skills. * Appropriate level of network skills. * Appropriate level of Audio/Visual Installation and RF distribution * Full driving licence essential PERSONAL CHARACTERISTICS * Able to follow and carry out instructions * Able to remain calm under pressure. * Proactive approach to work. * Friendly, approachable attitude towards team and others * Able to meet tight deadlines. * Ongoing commitment to personal development. * Able to self-motivate, work alone and as part of a team when required * Resourceful. DESIRABLE * Prepared to drive medium to long distances * Flexible approach to working hours as required by the business to work weekends, BankHolidays, early morning, and evenings. * Able to spend short-medium periods away from home when requiredINDFIR47022LF
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Are you an up and coming HR professional wanting to start or progress your career in HR?Are you a master in customer service, attention to detail and you are ready to elevate to the next level?Are you ready to take on a new job that provides a perfect platform to grow yourself and your career then read on…..Portfolio are proud to be exclusively representing one of the UK's market leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced HR Advisor to join a vibrant, award-wining, fast growing organisation, dealing with Business owners and their HR needs. Our client is a fun, lively, fast-paced consultancy company who can offer excellent exposure and progression. The role will involve calls and emails with clients advising and consulting on their documentation, if changes are needed or even to create them from scratch so you will need up to date knowledge of current legislation in Employment Law and HR. If you have the relevant knowledge or experience, please apply and we'll be in touch! Job Purpose and overview We're looking for a dynamic, motivated, high performing HR professional to work with our clients to provide documentation support.The HR Office Documentation Consultant is responsible for providing support to our clients, creating new and amending existing contracts and policies. The role will be office based at the Hinckley office. Day-to-Day Responsibilities· Respond to client requests in line with company SLA· Create the employment documentation or to critique the clients own documentation to meet their needs, in accordance with our policies and procedures· Provide HR support for clients in a timely, efficient and comprehensive manner· Liaise with clients via phone and email and deal with queries as appropriate· Ensure deadlines and targets are met· Attend team meetings, as required· Record work utilising the systems in place What you Bring to the Team· Experience of working in employment law and/or human resource role· Ideally degree level and CIPD qualified· Thorough knowledge of employment practices· Professional approach· Confident manner facing clients and on the phone· Ability to work under pressure· Organisational and time management skills· Excellent attention to detail· Willingness to travelBenefits o It's not all work and no play that's why you get 25 days holiday a year increasing with length of serviceo Hard work is recognised that's why we will give you a 6 monthly salary increase based on achieving set out KPIso Career progression - if you want it, it's there for you!o We want you to be the best you can be so we provide regular training delivered by HR experts in their fieldo If we do well you should too, that's why we share our profits if we hit target each year with a bonuso We wouldn't dream of letting you work on your birthday, we give you that as an additional day off each year INDHIN47017LF
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Are you an up and coming HR professional wanting to progress your career in HR?Are you a master in customer service, attention to detail and you are ready to elevate to the next level?Are you ready to take on a new job that provides a perfect platform to grow yourself and your career then read on…..Portfolio are proud to be exclusively representing one of the UK's market leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced HR Advisor to join a vibrant, award-wining, fast growing organisation, dealing with Business owners and their HR needs. Our client is a fun, lively, fast-paced consultancy company who can offer excellent exposure and progression. The role will involve VC calls with clients advising and consulting on their documentation, if changes are needed or even to create them from scratch so you will need up to date knowledge of current legislation in Employment Law and HR. If you have the relevant knowledge or experience, please apply and we'll be in touch! You'll be a great fit if: * You have experience of working in employment law and/or human resources * You are ideally degree level educated and CIPD qualified, though not essential * You have a thorough knowledge of employment practices * You have a professional approach * You have a confident manner when facing clients, on the phone and via video conference * You have the ability to work under pressure * You possess organisational and time management skills * You have an excellent attention to detail What you'll get: * It's not all work and no play that's why you get 25 days holiday a year increasing with length of service * Hard work is recognised that's why we will give you a 6 monthly salary increase based on achieving set out KPIs * Career progression - if you want it, it's there for you! * We want you to be the best you can be so we provide regular training delivered by HR experts in their field * If we do well you should too, that's why we share our profits if we hit target each year with a bonus * We wouldn't dream of letting you work on your birthday, we give you that as an additional day off each year * You're not expected to be a sales person but in this role referrals will fall into your lap, then you can enjoy the commission We are growing! Come and be a part of the journey and take the opportunity to grow and shape the future of the Company with us.INDHIN47016LF
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Are you an up and coming HR professional wanting to start or progress your career in HR? Are you a master in customer service, attention to detail and you are ready to elevate to the next level?Are you ready to take on a new job that provides a perfect platform to grow yourself and your career then read on…..Portfolio are proud to be exclusively representing one of the UK's market leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced HR Advisor to join a vibrant, award-wining, fast growing organisation, dealing with Business owners and their HR needs. Our client is a fun, lively, fast-paced consultancy company who can offer excellent exposure and progression. The role will involve calls and emails with clients advising and consulting on their documentation, if changes are needed or even to create them from scratch so you will need up to date knowledge of current legislation in Employment Law and HR. If you have the relevant knowledge or experience, please apply and we'll be in touch! Job Purpose and overviewWe're looking for a dynamic, motivated, high performing HR professional to work with Croner clients to provide documentation support. The HR Office Documentation Consultant is responsible for providing support to our clients, creating new and amending existing contracts and policies.The role will be office based at the Hinckley office. Day-to-Day Responsibilities * Respond to client requests in line with company SLA * Create the employment documentation or to critique the clients own documentation to meet their needs, in accordance with Croner's policies and procedures * Provide HR support for clients in a timely, efficient and comprehensive manner * Liaise with clients via phone and email and deal with queries as appropriate * Ensure deadlines and targets are met * Attend team meetings, as required * Record work utilising the systems in place What you Bring to the Team * Experience of working in employment law and/or human resource role * Ideally degree level and CIPD qualified * Thorough knowledge of employment practices * Professional approach * Confident manner facing clients and on the phone * Ability to work under pressure * Organisational and time management skills * Excellent attention to detail * Willingness to travel Benefits * It's not all work and no play that's why you get 25 days holiday a year increasing with length of service * Hard work is recognised that's why we will give you a 6 monthly salary increase based on achieving set out KPIs * Career progression - if you want it, it's there for you! * We want you to be the best you can be so we provide regular training delivered by HR experts in their field * If we do well you should too, that's why we share our profits if we hit target each year with a bonus * At Croner we wouldn't dream of letting you work on your birthday, we give you that as an additional…
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INFORMATION LEADLOCATION: MANCHESTER, OFFICE BASEDSALARY: £26.5-£27.5K DOE + FANTASTIC BENEFITS Become our Information Lead!!Are you a natural problem-solver with exceptional communication skills? Do you excel in leading teams and providing top-notch customer service experience? If you are ready to take the next step in your career, we invite you to join us as an Information Lead. In this role you will oversee a team of dedicated call handlers, ensuring seamless operations, delivering exceptional service, and continuously improving processes. Join our team and lead the way in providing outstanding customer support! THE ROLEWe are recruiting for an Information Lead who will assist the Information Consultants Advisors in their daily objectives by providing them with assistance and support, ensuring that the team deliver an exceptional service. You will be on the front line of the service working alongside the counselling and legal teams, triaging overflow calls coming into the service and offering in the moment reassurance to clients accessing the helpline, transferring them to counsellors and legal specialists as quickly as possible. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone service to all callers in line with SLA's, client expectations, daily goals including transfer percentage, one call resolutions and overflow. * Lead and support the team to maintain required productivity levels, ensuring that they are achieving service levels and daily goals. * demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed. * Ensure the team greet clients appropriately, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue and prioritising immediate support for clients by achieving a transfer percentage of 60% or more. * Ensure that personal knowledge of the helpline's services and bespoke clients is continually developing, and that departmental procedures and protocols are always adhered to. * Providing in the moment feedback and coaching to the Advisors as well as reviewing quality assessments and training. * To monitor call volumes and individual call states to ensure the teams are available for calls at all opportunities. * Be a point of contact for clients and organisations with queries in the absence of the Advisory Floor Manager. * Ability to provide in the moment support to the Advisors and support with any case queries. * Completion of daily call quality assessments and live listening to provide management with regular team insight and reports. * Organising and attending team meetings, bi-annual reviews, quarterly development days as reasonably required. * Identifying areas where the Advice team can enhance their contribution to the organisation. WHAT YOU BRING TO THE TEAM * Track record of meeting and exceeding KPI's and targets and a desire to instil the same behaviours into the team. * Excellent communication and written skills and an ability to provide great customer service. * Self-sufficient, innovative, and driven with the ability to work independently or as part of a team whilst being able to appropriately prioritise workload. * Supervisory or managerial experience * Ability…
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The Portfolio Group are delighted to be recruiting for a leading digital technology company that provides professional services solutions to a range of corporate and SME client across the UK. Part of a highly successful award-winning, privately-owned group, this organisation is growing rapidly owing to the continued development of their digital integration, enhancing SaaS based products and services and through to driving new customer acquisition. Job overviewThis is a role for someone with excellent technical know-how, editorial skills and multi-media publishing experience, preferably gained within a business-to-business environment. Job purposeThe Editor reviews content (written, audio and video) supplied to our client by internal and external authors, prepares it for publication and sees it through our systems.The Editor also QAs data capture work done by an external supplier and processes that content through our systems. The key responsibilities of the job * Use Powerpoint (with the iSpring add-in) to create online learning courses/modules. * Use editing tools to tag written content accurately and completely ensuring that it can be processed correctly for online publication. * Check content for spelling, grammatical and editorial errors and adherence to the company's house style. * Check data capture for accuracy. * File management and online build supervision. * Monitor quality of published content. * Monitor schedules and prioritise work accordingly, liaising with colleagues and/or external suppliers as necessary. * Liaise with IT regarding technical problems and log/update tickets as necessary to ensure that problems are resolved quickly. * Provide regular feedback regarding the quality of supplied content. What you bring to the team * Experience of SGML/XML-based editing software * Good understanding the requirements of online training and/or online publishing * Solid language skills with a good eye for detail * A can-do attitude * Self-motivated and able to work under own initiative * Ability to prioritise effectively and adapt to changing demands * Good team worker with strong written and verbal communication skills Why join our team? * You will be part of a friendly, professional and dynamic team which has launched several cutting-edge online services in recent years. * Through on-the-job coaching and training and development, we make sure that everyone who works here has the resources they need to build their career. * The package of salary and other benefits on offer is highly competitive. * Modern, well-appointed office in central London office. P47011LSINDLON
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We are currently on the lookout for an enthusiastic and experienced recruiter who has a true passion for recruitment, someone who can lead from the front and guide their team members to success. You will join an established and self-sufficient small team focusing on permanent & contract recruitment within the Human Resources & Reward sector where you can begin to build your own team.As a Business Manager who leads form the front, you will still be very much hands on bringing in new client opportunities, networking, and building upon existing client relationships. A thought leader who raises the profile of the organisation and connects opportunities across the wider Portfolio Group.If you're an established Senior, Principal or Managing Consultant or Manager within the professional services industry who has the desire to build and nurture your own team, then we want to hear from you!Role Profile * Introducing ambitious business development processes that will drive significant new business growth and expand service offerings to existing clients * Connecting the wider Group; building, cultivating, and developing peer relationships in order to cross sell and knowledge share * Leveraging the value of your already extensive external network to generate new business * Acting as a business advisor to clients; a source of intelligence with valuable market insight and offering ideas to make clients successful beyond the current mandate * To advise, mentor and guide your team sharing your expert knowledge and guidanceSuccess Profile * Action-orientated and results driven in line with the Group strategy * Able to work in an engaging, open but decisive management style and be able to co-ordinate and form cohesive working relationships across the Group * Ability to maintain energy and entrepreneurial approach * Excellent communication skills both verbal and written, facilitation and presentation techniques * Strong organisational skills with a focus on key priorities * A trusted partner to clients who see you as their go to person to deliver all their needs * Willingness to travel as requiredWhat do you get from us? * Competitive base salary, monthly commission scheme with no minimum threshold and additional performance-related bonuses * Opportunities to develop your professional career with a clear pathway and the opportunity to expand your network globally across our brand. * Transparent and open communication with all levels of management * Access to our wellbeing portal * Company-wide trips (Monaco, Dubai, Miami & New York) * Quarterly incentives visiting top restaurants across London & Manchester including the ivy, Shard, 20 stories and 34 Mayfair HRManagerINDREC