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The Bright Client Onboarding and Engagement Specialist plays a crucial role in ensuring that clients have a smooth and positive experience with HR and H&S management software. Here's a breakdown of the key responsibilities and requirements for the role: Responsibilities:Customer Support: * Provide inbound and outbound telephone and email support to users. * Offer assistance to clients with the implementation of the software and address any queries or issues they may have. * Client Engagement and Training: * Engage with clients to provide training and recommendations aimed at optimizing their experience with the software. * Conduct proactive implementation calls to new clients, welcoming them to the service, providing system overviews, and assisting with account setup. * Conduct webinars to demonstrate to prospective clients. * Performance Targets: * Achieve and exceed daily Key Performance Indicators (KPIs) and Service Level Adherence metrics. * Contribute to team targets, focusing on customer experience and feedback. * User Outreach: * Conduct non-utilization calls to inactive users, encouraging them to implement the software into their business operations. * Training and Troubleshooting: * Provide one-to-one training to clients based on their individual needs. * Troubleshoot technical queries and provide first-time resolutions to basic questions and training needs. * Record-Keeping: * Maintain accurate records of client interactions, logging all queries against the correct account. Requirements:Customer Service Experience: * Mandatory experience in customer service roles.Communication Skills: * Excellent listening skills and the ability to communicate effectively with clients of varying technical abilities. * Adaptability and Tenacity: * Ability to work in a fast-paced environment and adapt to change. * Tenacious nature to take responsibility for own product knowledge. * Salesforce Experience: * Experience with Salesforce is an asset. What You Bring to the Team:Client Relationship Building: * Ability to build and maintain strong client relationships.Communication Skills: * Capable of communicating effectively at different levels throughout the business.Presentation Skills: * Confidence in presenting to larger audiences, including group training sessions and webinars.Organizational Skills: * Strong organizational skills to manage multiple client engagements effectively.Outgoing Personality: * Outgoing personality traits that facilitate positive interactions with clients. The Client Onboarding and Engagement Specialist plays a pivotal role in ensuring client satisfaction and successful utilization of software solutions. 47320CNINDCAN
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Customer Service Specialist Greater Manchester
Permanent £25,000 - £28,000 Per Annum
Ref: 47331CH Group
As a Customer Care Specialist, you'll be instrumental in providing support to both new and existing clients. Your primary responsibilities will include identifying "at-risk" accounts, proactively addressing service issues, and fostering client engagement to enhance retention rates and bolster our online reputation. You'll contribute to our service strategy, surpass individual KPIs, and embody our company values in every interaction. Main Responsibilities: * Take ownership of service issues, analyse root causes, and offer appropriate resolutions. * Accurately document service issues in Salesforce or relevant CRM for reporting purposes. * Manage technical and compliance complaints, adhering to procedures and notifying internal stakeholders of risks. * Proactively engage "at-risk" clients to promote product benefits and encourage usage. * Provide feedback to sales and service teams to enhance efficiencies and best practices. * Improve client sentiment and online reputation by addressing dissatisfied users. Skills and Experience: * Essential customer service experience. * Proficiency in soft sales skills, including objection handling and client needs assessment. * Excellent listening and communication skills across varying technical levels. * Ability to thrive in a fast-paced environment and adapt to change. * Ownership of product knowledge. * Effective communication across different levels of the organization. 47331CHINDMANJ
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Business Development Manager - Shrewsbury & Llandudno£30,000 Basic + 30K Guaranteed Commission + 5K Car Allowance or Company Car + Uncapped Commission (£110,000 - £130,000 OTE)The Role:Develop new business opportunities with Telemarketing and the Services Team and building your own referral network. Typically sitting 4 Pre-Set Appointments Per Week and self-generating 5.We're looking for a dynamic, motivated, high performing new Business Development professional, selling Employment Law and Health & Safety outsourcing solutions to the mid-market sector (30+ employee businesses).The ideal candidate will have a proven track record in sales and new business generation. Industry experience is NOT required as full training is provided, but high energy, target focus and a consultative 'value based' selling style are a pre-requisite for the job.Day-to-Day Responsibilities: * Attending sales appointments booked by your Telemarketing partner. * Working with the Head of Seminars to generate a quarterly seminar plan to maximise sales opportunities. * Generating and attending meetings with potential introducers and referral partners. * Self-generating new leads, appointments, and referrals through day-to-day new business activity. * Achieve quarterly sales targets. * Accurately build, manage and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture.What you Bring to the Team: * 2 years plus track record of selling in a B2B environment (Industry experience NOT required). * Confident in value based/consultative selling. * Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers.INDFIR
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Regional Sales Manager - South EastUp to £65K Basic + 6K Car Allowance or Company Car + 20K Bonus, stretch £30K & Super stretch £40K + 8% Group BonusOverseeing 13 Business Development ManagersPosition PurposeThe role of Regional Sales Manager is to be responsible for the people management of a Field Sales team across a defined geographical area, which is typically 10/15 direct reports. Utilising effective motivation, coaching, development, and organisation of the sales team, to achieve new business targets across all field sales territories. Ensuring a highly effective, compliant, and profitable sales function in line with our company vision and values.Role OverviewAs Regional Sales Manager, you will build a high-performance sales culture. As a key tactical leader, you are responsible for developing a team of high-quality and high-performance Business Development Managers. Assisting your sales team in developing self-generating referral new business, call preparation, pipeline management, sales process execution, performance management, presentation skills, and continually improving the quantity and quality of new business. You are accountable for achieving the aggregate monthly, quarterly and annual volume, revenue, and targets for your defined geographical area. Whilst ensuring company policies, standards, compliance, and practices are consistently implemented and adherence to.Key Responsibilities and Accountabilities * Achievement of overall new business revenue and volume target, whilst ensuring minimum activity levels are achieved and exceeded on an ongoing basis including prospecting calls, appointments, and presentations. * Delivery of self-generated new business, through effective coaching and management of your BDM's. Ongoing training of your team in this key area, assisting them in self-generating new business appointments and subsequent wins. * Ensure team members are skilful in the application of self-generated new business and closing appointments to increase sales. This includes prospecting calls, appointments, presentations, and proposals. * To be responsible for ensuring all recruitment, inductions, and sales training for all members of the team. * Total responsibility for a team of Business Development Managers and their on-going development and performance management. * To ensure that our clients are treated fairly and that all services sold are needed and made in a compliant way. * Monitoring conversion rates within the team, over a variety of deal sources, to ensure an increase in deal volume. * Ensure team members are skilful in the application of new business pricing. * To observe Company Policies, Procedures and Standards and to always promote quality and the maintenance of a safe and healthy working environment. * Ensuring that all sales are compliant adhering to all company policies, procedures, codes, and business ethics ensuring that they are communicated and implemented within your team. * Conduct monthly and quarterly one-on-one review with all Business Development Managers to ensure effective communication, understanding of training and development needs, and to provide insight and agreement for the improvement of sales and activity performance. This may include corrective actions or measures. * Execute initiatives that will ensure minimum performance to plans for your Region. Developing and implement new approved sales incentive programs for BDM's. * Monitor, manage and report on…
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Business Development Manager - Southend on Sea & Ilford£30,000 Basic + 30K Guaranteed Commission + 5K Car Allowance or Company Car + Uncapped Commission (£110,000 - £130,000 OTE)The Role:Develop new business opportunities with Telemarketing and the Services Team and building your own referral network. Typically sitting 4 Pre-Set Appointments Per Week and self-generating 5.We're looking for a dynamic, motivated, high performing new Business Development professional, selling Employment Law and Health & Safety outsourcing solutions to the mid-market sector (30+ employee businesses).The ideal candidate will have a proven track record in sales and new business generation. Industry experience is NOT required as full training is provided, but high energy, target focus and a consultative 'value based' selling style are a pre-requisite for the job.Day-to-Day Responsibilities: * Attending sales appointments booked by your Telemarketing partner. * Working with the Head of Seminars to generate a quarterly seminar plan to maximise sales opportunities. * Generating and attending meetings with potential introducers and referral partners. * Self-generating new leads, appointments, and referrals through day-to-day new business activity. * Achieve quarterly sales targets. * Accurately build, manage and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture.What you Bring to the Team: * 2 years plus track record of selling in a B2B environment (Industry experience NOT required). * Confident in value based/consultative selling. * Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers.INDLON
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Business Development Manager - Chelmsford£30,000 Basic + 30K Guaranteed Commission + 5K Car Allowance or Company Car + Uncapped Commission (£110,000 - £130,000 OTE)The Role:Develop new business opportunities with Telemarketing and the Services Team and building your own referral network. Typically sitting 4 Pre-Set Appointments Per Week and self-generating 5.We're looking for a dynamic, motivated, high performing new Business Development professional, selling Employment Law and Health & Safety outsourcing solutions to the mid-market sector (30+ employee businesses).The ideal candidate will have a proven track record in sales and new business generation. Industry experience is NOT required as full training is provided, but high energy, target focus and a consultative 'value based' selling style are a pre-requisite for the job.Day-to-Day Responsibilities: * Attending sales appointments booked by your Telemarketing partner. * Working with the Head of Seminars to generate a quarterly seminar plan to maximise sales opportunities. * Generating and attending meetings with potential introducers and referral partners. * Self-generating new leads, appointments, and referrals through day-to-day new business activity. * Achieve quarterly sales targets. * Accurately build, manage and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture.What you Bring to the Team: * 2 years plus track record of selling in a B2B environment (Industry experience NOT required). * Confident in value based/consultative selling. * Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers.INDLON
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Business Development Manager - Central London£30,000 Basic + 30K Guaranteed Commission + 5K Car Allowance or Company Car + Uncapped Commission (£110,000 - £130,000 OTE)The Role:Develop new business opportunities with Telemarketing and the Services Team and building your own referral network. Typically sitting 4 Pre-Set Appointments Per Week and self-generating 5.We're looking for a dynamic, motivated, high performing new Business Development professional, selling Employment Law and Health & Safety outsourcing solutions to the mid-market sector (30+ employee businesses).The ideal candidate will have a proven track record in sales and new business generation. Industry experience is NOT required as full training is provided, but high energy, target focus and a consultative 'value based' selling style are a pre-requisite for the job.Day-to-Day Responsibilities: * Attending sales appointments booked by your Telemarketing partner. * Working with the Head of Seminars to generate a quarterly seminar plan to maximise sales opportunities. * Generating and attending meetings with potential introducers and referral partners. * Self-generating new leads, appointments, and referrals through day-to-day new business activity. * Achieve quarterly sales targets. * Accurately build, manage and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture.What you Bring to the Team: * 2 years plus track record of selling in a B2B environment (Industry experience NOT required). * Confident in value based/consultative selling. * Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers.INDLON
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Business Development Manager - Southwest London£30,000 Basic + 30K Guaranteed Commission + 5K Car Allowance or Company Car + Uncapped Commission (£110,000 - £130,000 OTE) The Role:Develop new business opportunities with Telemarketing and the Services Team and building your own referral network. Typically sitting 4 Pre-Set Appointments Per Week and self-generating 5.We're looking for a dynamic, motivated, high performing new Business Development professional, selling Employment Law and Health & Safety outsourcing solutions to the mid-market sector (30+ employee businesses).The ideal candidate will have a proven track record in sales and new business generation. Industry experience is NOT required as full training is provided, but high energy, target focus and a consultative 'value based' selling style are a pre-requisite for the job.Day-to-Day Responsibilities: * Attending sales appointments booked by your Telemarketing partner. * Working with the Head of Seminars to generate a quarterly seminar plan to maximise sales opportunities. * Generating and attending meetings with potential introducers and referral partners. * Self-generating new leads, appointments, and referrals through day-to-day new business activity. * Achieve quarterly sales targets. * Accurately build, manage and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture.What you Bring to the Team: * 2 years plus track record of selling in a B2B environment (Industry experience NOT required). * Confident in value based/consultative selling. * Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers. INDFIR
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Business Development Manager - Romford & Southeast London£30,000 Basic + 30K Guaranteed Commission + 5K Car Allowance or Company Car + Uncapped Commission (£110,000 - £130,000 OTE) The Role:Develop new business opportunities with Telemarketing and the Services Team and building your own referral network. Typically sitting 4 Pre-Set Appointments Per Week and self-generating 5.We're looking for a dynamic, motivated, high performing new Business Development professional, selling Employment Law and Health & Safety outsourcing solutions to the mid-market sector (30+ employee businesses).The ideal candidate will have a proven track record in sales and new business generation. Industry experience is NOT required as full training is provided, but high energy, target focus and a consultative 'value based' selling style are a pre-requisite for the job. Day-to-Day Responsibilities: * Attending sales appointments booked by your Telemarketing partner. * Working with the Head of Seminars to generate a quarterly seminar plan to maximise sales opportunities. * Generating and attending meetings with potential introducers and referral partners. * Self-generating new leads, appointments, and referrals through day-to-day new business activity. * Achieve quarterly sales targets. * Accurately build, manage and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture.What you Bring to the Team: * 2 years plus track record of selling in a B2B environment (Industry experience NOT required). * Confident in value based/consultative selling. * Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers. INDFIR
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Business Development Manager - Colchester & Ipswich£30,000 Basic + 30K Guaranteed Commission + 5K Car Allowance or Company Car + Uncapped Commission (£110,000 - £130,000 OTE) The Role:Develop new business opportunities with Telemarketing and the Services Team and building your own referral network. Typically sitting 4 Pre-Set Appointments Per Week and self-generating 5. We're looking for a dynamic, motivated, high performing new Business Development professional, selling Employment Law and Health & Safety outsourcing solutions to the mid-market sector (30+ employee businesses). The ideal candidate will have a proven track record in sales and new business generation. Industry experience is NOT required as full training is provided, but high energy, target focus and a consultative 'value based' selling style are a pre-requisite for the job. Day-to-Day Responsibilities: · Attending sales appointments booked by your Telemarketing partner.· Working with the Head of Seminars to generate a quarterly seminar plan to maximise sales opportunities.· Generating and attending meetings with potential introducers and referral partners.· Self-generating new leads, appointments, and referrals through day-to-day new business activity.· Achieve quarterly sales targets.· Accurately build, manage and maintain your sales pipeline.· Thrive on working in a fast paced, target focussed high energy and high reward culture. What you Bring to the Team: · 2 years plus track record of selling in a B2B environment (Industry experience NOT required).· Confident in value based/consultative selling.· Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers. INDMANJ