33 Jobs
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Business Analyst - Commercial and Speciality insurance SME will be responsible for translating multiple stakeholder business requirements into specific process designs and solutions that align the business case with the capabilities of the current trading platform. Identifies areas for operational cost saving through automation and data enhancement. Determines technical feasibility of business requests/requirements, conducts impact analysis of the proposed solutions to other parts of the application/system components, and identifies alternative technical solutions to satisfy business needs. Essential Job Functions * Works on a cross-functional team that analyses, designs, and implements architecture of projects in order to meet solution needs; leverages resources from different teams to ensure business needs are met. * Analyses new and existing architectures, researches solutions, specifies long term direction, and ensures trading platforms meet reliability expectations in line with business KPI's * Designs solution architecture, system integration, and implementation strategy to deliver an integrated solution which meets business needs * Communicates vision and strategy during meetings and presentations to appropriate parties. Ensures that the technical aspects of the program are accepted by the stakeholders * Generates conceptual, and physical architectures, system documents, testing analyses, test plans, and risk assessments to ensure sound architecture to meet business needs * Ensures the components of the solution aligns with business KPI's * Identifies existing and potential issues and design matters in overall system and solution architecture; implements solutions to ensure that best practices and processes are followed and enhanced * Researches technological advancements to ensure that solutions are continuously improved, supported, and aligned with industry and company standards * Provides leadership and work guidance to less experienced personnel Basic Qualifications * BCS / ITIL or similar BA qualification * Experience working on a business transformation program * Experience with commercial insurance business processes * Experience working with company products and/or client or vendor-related technology * Experience with technical data transfer solutions between multiple platformsINDMANS
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Insurance Claims Analyst Greater Manchester
Permanent £55,000 - £60,000 Per Annum
Ref: 47102LF Group
Portfolio are proud to be representing our client, a large insurance provider who were established in 1994 to offer legal expenses insurance support for the Peninsula Group's growing customer base of small and medium sized businesses. Since then, they have provided over 30 years' support, underwriting legal expenses risk for UK SMEs through the Peninsula Group. In 2021, they took the exciting decision to share our expertise with the wider Insurance market. As specialists in commercial liability insurance and legal expenses protection, we are committed to raising standards in the industry and providing flexible, market-leading products, services and advice to our expanding portfolio of coverholders. We are looking for a claims manager to analyse business performance, premium v's claims, paid out ratios, identify trends, create reports and deal with external insurance providers. If you have a background as a high-level or Technical Insurance claims handler, preferably within a Public or Employer Liability field, we would love to hear from you. Please apply today and we'll be in touch!The Role * Handle in an accurate and timely manner the referral of large and complex claims and claims falling within the referral criteria of each program; and subsequently monitoring these referred claims in closer detail. * Report new claims and large loss movements to interested parties/reinsurers and management as required. * Maintain the flow of information with the actuarial team to ensure all necessary detail is provided to assist with the establishment of claim specific IBNRs at quarter end. * Oversee monthly analysis of claims performance of live programs with delegated authority and TPAs against expectations to ensure results are in line with forecasts. * Undertake claims due diligence reviews on new opportunities, which will include UK and overseas travel as required. * Follow up and resolve MGAs claims audits findings and actions with MGAs/TPAs, providing feedback to audit team. * Assist the Compliance Manager with claim related complaints. * Build and maintain relationships with external parties as applicable to each case. * Oversee performance of the entire Claims book, ensuring accurate reserving, control of indemnity spend, proactive claims management and excellent customer service for each product. * Regularly assess Claims resource and structure, plan for future requirements and manage Claims related recruitment activity. * Overall responsibility of ensuring Claims Quality Audit, Peer Review and other Claims governance processes are completed, fit for purpose and provide Irwell with the information required to continually improve. * Complete appraisals with Team Leader throughout the year and ensure quality feedback and support is provided to support their development, as well as supporting with complex people matters.The Person * 5+ years Technical Insurance Claims experience * A passionate, enthusiastic and organised Leader capable of managing high levels of activity across the various departments. * Able to quickly assimilate information and report in a clear and concise manner to stakeholders. * Quick thinking and confident in decision making. * Deliver on promises and build a reputation for excellence. * A good communicator with the ability to create…
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Start your career Finance Assistant!Are you a detail-oriented individual with a passion for finance? Our client is a leading tech company providing HR software and services to the SME market. They're seeking a Finance Assistant to assist with day-to-day transaction processing, purchase ledger management, and more. Collaborate with the finance team and other departments, utilising your numeracy skills and attention to detail to ensure accuracy and efficiency. Key Responsibilities: * Inputting purchase invoices accurately across multiple entities and currencies * Processing employee expenses and ensuring compliance with policy * Conducting weekly payment runs for supplier invoices * Managing client referral program and associated payments * Assisting with month-end tasks and sales reporting * Maintaining positive relationships with invoice approvers and suppliers * Handling ad hoc finance duties What You Bring: * Previous experience in a finance role preferred * Strong organisational skills and ability to meet deadlines * Sound knowledge of financial reporting procedures * Proficiency in Excel for data manipulation and presentation * Ability to work independently and under pressure What's in it for you? * Competitive benefits package including profit share scheme and discounted memberships * Enjoy perks like free breakfast on Mondays and fitness classes * Invest in your future with pension and childcare vouchers * 25 days holiday allowance including bank holidays, plus your birthday off! The offices for our client are based in the heart of Manchester City. This is an office-based role, requiring you on site from Monday - Friday. If you are interested in taking the next step in your finance career and apply today! P47111CHINDMANJ
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CLIENT CARE COORDINATOR/ADMINISTRATORManchester Full Time in the Office - No Flex - 9-5pm.Salary: £21,255. We are seeking a dedicated client care coordinator/administrator to join our client's dynamic team. They provide business services across HR, H&S and Employment Law Services across the UK. If you excel in communication, organization, and thrive in a collaborative environment, we invite you to apply and be an integral part of their client-centric team. You will be required to deliver world class service to exceed our members expectations, by ensuring our members needs are assessed quickly and efficiently in accordance with our protocols to help the team to provide support to our ever-growing membership base across Great Britain. The role requires you to excel in enthusiasm as part of our Client Experience Team. It is a vital role, and you will become the first point of contact for incoming telephone calls and emails. Day-to-Day Responsibilities * Answer incoming calls with minimum waiting time in a professional manner. * To evaluate each request made over the phone and allocate them accordingly. * To ensure the highest level of customer service is adhered to. * Ensuring cover has arrived before leaving the switchboard so the phones are always manned. * Ensuring all emails to the Client Experience email address are dealt with in a timely manner and forwarded onto the appropriate department/person and logged in accordance with protocols. * Logging service issues * Logging retention opportunities * Overflow of advice calls logged on to Advice system. * Stamping, sorting, logging, and allocating incoming post for the department. * Ensuring flowers and hampers are ordered within protocols. * Update additional callers lists within protocols. * Expired member letters posted within SLA. * Ad hoc project work The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. P45360FAR1INDMANJ
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Portfolio are proud to be representing our client, one of the fastest growing HR /Employment Law Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and Employment Law helping businesses manage their day-to-day, removing administration burden and growing their bottom line whilst saying legal and compliant!We are looking for an Employment Law expert to join the Content team, this newly created role will require someone who loves to keep up to date with legislation changes and learn what they mean for employers. You will need to research the impact they may have and create documents / Content for the internal sales team to use whilst prospecting for new business. This role will give you excellent exposure of Employment Law issues across all sectors and industries. If you are an Employment Law expert, who loves to research and delve a little deeper into the repercussions and can format it into a concise, readable document for the sales team to use, please apply today and we'll be in touch! Job PurposeTo provide a sound employment law contact point for all Group Content Team stakeholders; to create commercially focussed employment law and HR content for a range of purposes, predominantly for a sales audience but also including for subscription employment law websites, client newsletters and external PR content; to ensure that client focussed consultancy documentation constantly reflects the HR challenges of employers in varying sectors; to broaden the sector specific knowledge of all employment law stakeholders; to assist in the training of employment law stakeholders across the Group; to identify themes and trends of HR challenges; to provide a commercial interpretative voice on legal developments briefings to keep a large team of Advisory and Documentation Consultants up to date with legal developments.Job OverviewThe person undertaking this role will assist the Associate Director - HR Content in ensuring that the company's sales function has commercially focussed engaging content to mutually showcase new legal developments and the full range of services the business provides with a view to attracting new clients. In addition, the person will ensure all highly technical employment law content is maintained to an excellent level and is available to team stakeholders. They will enhance the employment law knowledge of Group employees, clients and prospective clients to ensure that clear, concise and accurate data is provided in line with company protocols and up to date legislation. This role sits within the Group Content Team and supports the Publishing, Advisory, Consultancy and Sales/Marketing departments across Group companies in identifying employment law updates to ensure a persistent focus on the quality of service that we provide.Day-to-Day Responsibilities * Analysing HR themes and trends and new employment laws to create a variety of new sales assets for use both directly by prospects and also the sales teams * Maintaining and continually developing content on employment law and HR subscription websites by providing written technical and practical guidance on employment law matters. * Ensuring the Group's…
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Employment Law Researcher Greater Manchester
Permanent £30,000 - £32,000 Per Annum
Ref: 47116LF Group
Portfolio are proud to be representing our client, one of the fastest growing HR /Employment Law Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and Employment Law helping businesses manage their day-to-day, removing administration burden and growing their bottom line whilst saying legal and compliant!We are looking for an Employment Law expert to join the Content team, this newly created role will require someone who loves to keep up to date with legislation changes and learn what they mean for employers. You will need to research the impact they may have and create documents / Content for the internal sales team to use whilst prospecting for new business. This role will give you excellent exposure of Employment Law issues across all sectors and industries. If you are an Employment Law expert, who loves to research and delve a little deeper into the repercussions and can format it into a concise, readable document for the sales team to use, please apply today and we'll be in touch! Job PurposeTo provide a sound employment law contact point for all Group Content Team stakeholders; to create commercially focussed employment law and HR content for a range of purposes, predominantly for a sales audience but also including for subscription employment law websites, client newsletters and external PR content; to ensure that client focussed consultancy documentation constantly reflects the HR challenges of employers in varying sectors; to broaden the sector specific knowledge of all employment law stakeholders; to assist in the training of employment law stakeholders across the Group; to identify themes and trends of HR challenges; to provide a commercial interpretative voice on legal developments briefings to keep a large team of Advisory and Documentation Consultants up to date with legal developments.Job OverviewThe person undertaking this role will assist the Associate Director - HR Content in ensuring that the company's sales function has commercially focussed engaging content to mutually showcase new legal developments and the full range of services the business provides with a view to attracting new clients. In addition, the person will ensure all highly technical employment law content is maintained to an excellent level and is available to team stakeholders. They will enhance the employment law knowledge of Group employees, clients and prospective clients to ensure that clear, concise and accurate data is provided in line with company protocols and up to date legislation. This role sits within the Group Content Team and supports the Publishing, Advisory, Consultancy and Sales/Marketing departments across Group companies in identifying employment law updates to ensure a persistent focus on the quality of service that we provide.Day-to-Day Responsibilities * Analysing HR themes and trends and new employment laws to create a variety of new sales assets for use both directly by prospects and also the sales teams * Maintaining and continually developing content on employment law and HR subscription websites by providing written technical and practical guidance on employment law matters. * Ensuring the Group's…
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1st Line Software Service desk Analyst Greater Manchester
Permanent £22,000 - £24,000 Per Annum
Ref: 45968LF Group
Are you tech savvy and customer focused?Do you have good customer service and problem-solving ability?Want to work for a vibrant, market leading software company?If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch!My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities * Answer all inbound support queries to the service desk within SLA. * Provide a response to all inbound email queries within SLA. * Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. * Gather information from the client, investigating any complex technical issues and raise with second line support. * Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. * Keep salesforce up to date ensuring all calls are logged as cases against the correct account * Provide one to one training as and when required based on client's needs. * Escalate any complaints which cannot be resolved at 1st touch to team leader/manager * Contribute to the business goal of migrating all HRonline users to the new platform * Ensure Service Level Agreement adherence at all time * Meet and exceed Key Performance IndicatorsThe above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return * Profit share scheme * Day off on your birthday * Perkbox discounts * Access to Employee Assistance Programme * 25 days' holiday, plus bank holidays. * Pension Plan and Life Insurance. * Company incentives, access to discount schemes. * Holidays increase after 2 and 5 years' service. * Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! * Opportunity to expand your knowledge from an experienced, friendly team and progression * Modern working environment in Manchester City CentreINDMANJ
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Head of Training & Development Leicestershire
Permanent £55,000 - £60,000 Per Annum
Ref: P47088CHR1 Group
The Company My client is an expert in tax & accounting, providing professional advice to businesses seeking to optimise performance. They offer reliable, high-quality information and tools to support SMEs in areas of tax, VAT, payroll, employment, HR, H&S, and commercial legal advice lines. They are a trusted partner, helping to minimise uncertainty and reduce error for businesses. Job OverviewJoin the team as Head of Professional Development and Demand, spearheading the transformation of workforce and service delivery. In this pivotal role, you will establish and lead a Centre of Excellence for the Tax and VAT advisory services and insurance products, setting standards and frameworks for excellence. You'll also oversee a team of workforce planners and demand specialists, ensuring optimal resource allocation and reporting. Key Responsibilities: * Establish a Centre of Excellence, setting standards and pathways for team members. * Support with the development of the Graduate Scheme. * Develop and implement a 1st Line delivery approach for Tax and VAT advisory services, focusing on training, quality control, and reporting. * Foster a culture of collaboration and efficiency, maximising tool utilisation and data insights. * Monitor KPIs to showcase team impact on service delivery. * Cultivate a talent-rich environment that supports career advancement. * Drive industry-leading standards through innovation and change management. * Provide career development opportunities through qualifications and training. * Efficiently manage resources to optimise workflow. * Utilise data analytics to measure performance and productivity. Why Join? Join an award-winning workplace with a diverse range of customer service challenges across various sectors. The fast-paced environment rewards positivity, initiative, and results-driven attitudes. There are endless opportunities for career development, providing the resources you need to succeed. Experience a collaborative team ethos dedicated to maximising client satisfaction while achieving business objectives. If you're ambitious, focused, and passionate, we want you on the team! Additional InformationThis is a brand new role created to support the business with the skills shortage that the Tax and VAT industries are facing. It will require the successful candidate to be in office 5 days per week, located in Hinckley. Office hours are Monday - Friday, 8:45am - 5:15pm. P47088CHR1INDHIN
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Lead Occupational Health Adviser Greater Manchester
Permanent £42,000 - £45,000 Per Annum
Ref: 47120LS Group
Lead Occupational Health AdviserMANCHESTER, OFFICE BASED or HYBRIDSALARY: £42.5-45K DOE + FANTASTIC BENEFITSReporting to: Occupational Health Manager The OpportunityThis is a once in a career opportunity for an exceptional occupational health professional to join a truly Clinically Led business, the industry leading EAP (Employee Assistance Programme) and OH (Occupational Health) provider. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, or client supports over 80,000 organisations and 13 million lives across the UK & Ireland.Our client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The RoleThis is an exciting opportunity to support, coach and develop a team of Occupational Health Advisers within OH services. You will be supporting Occupational Health Advisers within a fast-paced environment delivering OH assessment services to a wide range of clients from varying industries and sectors. The role requires high levels of professional standard whilst working in a telephone-based environment, adhering to KPIs and SLAs. The main function will be to maintaining high clinical standards including completing audits and offering clinical training to the wider team and the annual revalidation of SEQOHS accreditation.You will also be expected to sit a minimum of 10 appointments throughout the week and liaise with clients to assess them clinically and understand how their employers are best placed to support them with their sustained attendance and performance in work, or in returning to work. Day to Day Responsibilities * Overall responsibility for the day to day running and support of the OH Advisers, alongside the OH Manager * To ensure the Occupational Health clinical service deliveries are implemented accordingly and are in adherence with individual and departmental Key Performance Indicators (KPIs) * To provide daily, weekly, monthly reports to the OH manager and Head of Clinical Support. * Monitor, mentor and ensure OH Advisers are working in line with clinical governance and the daily goals set out with the OH department. * To take responsibility by ensuring all assessments are handled effectively and efficiently with no unnecessary delays, alongside the production of a high-quality follow up report within SLA. * To identify areas of learning amongst the team and ensure relevant training is provided. * To deliver induction presentations for colleagues, and shape and deliver new training. * To support the OH Advisers on a day-to-day basis with risk, safeguarding, and clinical query escalations as and when required in line with relevant protocols, and both regulatory and accreditation requirements. * Ensure that call and report quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback. * To hold team huddles and regular 121 meetings with the team, alongside probation and bi-annual performance reviews. * To assist the investigation and outcome of queries and complaints pertaining to the OH Advisers, and clinical based OH queries and complaints. What You Bring to…
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Lead Occupational Health AdviserOFFICE BASED or HYBRIDSALARY: £42.5-45K DOE + FANTASTIC BENEFITSReporting to: Occupational Health Manager The OpportunityThis is a once in a career opportunity for an exceptional occupational health professional to join a truly Clinically Led business, the industry leading EAP (Employee Assistance Programme) and OH (Occupational Health) provider. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, or client supports over 80,000 organisations and 13 million lives across the UK & Ireland.Our client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. The RoleThis is an exciting opportunity to support, coach and develop a team of Occupational Health Advisers within OH services. You will be supporting Occupational Health Advisers within a fast-paced environment delivering OH assessment services to a wide range of clients from varying industries and sectors. The role requires high levels of professional standard whilst working in a telephone-based environment, adhering to KPIs and SLAs. The main function will be to maintaining high clinical standards including completing audits and offering clinical training to the wider team and the annual revalidation of SEQOHS accreditation.You will also be expected to sit a minimum of 10 appointments throughout the week and liaise with clients to assess them clinically and understand how their employers are best placed to support them with their sustained attendance and performance in work, or in returning to work. Day to Day Responsibilities * Overall responsibility for the day to day running and support of the OH Advisers, alongside the OH Manager * To ensure the Occupational Health clinical service deliveries are implemented accordingly and are in adherence with individual and departmental Key Performance Indicators (KPIs) * To provide daily, weekly, monthly reports to the OH manager and Head of Clinical Support. * Monitor, mentor and ensure OH Advisers are working in line with clinical governance and the daily goals set out with the OH department. * To take responsibility by ensuring all assessments are handled effectively and efficiently with no unnecessary delays, alongside the production of a high-quality follow up report within SLA. * To identify areas of learning amongst the team and ensure relevant training is provided. * To deliver induction presentations for colleagues, and shape and deliver new training. * To support the OH Advisers on a day-to-day basis with risk, safeguarding, and clinical query escalations as and when required in line with relevant protocols, and both regulatory and accreditation requirements. * Ensure that call and report quality assessments are delivered on a daily and weekly basis using the quality scoring matrix and providing in the moment coaching and feedback. * To hold team huddles and regular 121 meetings with the team, alongside probation and bi-annual performance reviews. * To assist the investigation and outcome of queries and complaints pertaining to the OH Advisers, and clinical based OH queries and complaints. What You Bring to the…