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Occupational Health Advisor Greater Manchester
Permanent £40,000 - £42,000 Per Annum
Ref: P966637LS2R9 Group
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Occupational Health Advisor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The Occupational Health Advisor (OHA) provide professional medical advice to employers and employees about health and work issues and ensuring integration with business practices. To provide expert commercially focused advice with a high level of focus on service delivery and customer satisfaction. A requirement of the role may also involve work outside of the organisation with key existing and potential clients and continue to support our client base whilst maintaining the profile and reputation of the organisation.To produce Occupational Health (OH) reports that meet service level standards, quality audit criteria and individual key performance indicators (KPIs) of 5 OH consultations per working day for a fully qualified OHA. Full details of KPIs will be provided separately. The report must answer all the questions requested by the client on the management referral form, provide a clinical opinion, advice and recommendations on which the referring manager can progress the case forward accordingly. Day to Day Responsibilities: * Able to assess an employee's functionality and produce a quality report within the allocated timeframe. * To provide advice/support to employers on complex matters which facilitate an employee's rehabilitation back to work after a period of sick leave. * To ensure the Occupational Health service delivery and co-ordination of administration processes, are implemented accordingly. * Ensure operational efficiency of the Occupational Health function by completing the full range of services: medical information calls, management referrals, Peninsula Business Services advice calls, ad hoc advice calls, Work Health Assessment questionnaire reviews, follow up calls, report triage that have been allocated to you. * Assist where required with potential new business and Relationship Management requirements where a clinical input is required. * To attend client meetings, which may involve UK travel, accompanying the Relationship Managers as required. * The ability to build good working relationships to ensure that we maintain an excellent reputation within the Occupational Health field. * Responding to client queries in a timely manner with the overall aim of achieving a satisfactory solution or clarification where required - Complete work within the relevant service level agreement (SLA). * Attendance at Occupational Health team meetings as required, which will include taking part in presentations to ensure that current information and knowledge is shared with your team members to support continued professional development. * Able to demonstrate a high level of accuracy and attention to detail, with all written work and entry on to the CRM system so accurate records are maintained at all times. * Adhere to ISO approved policies and procedures to…
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Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Occupational Health Advisor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.The Occupational Health Advisor (OHA) provide professional medical advice to employers and employees about health and work issues and ensuring integration with business practices. To provide expert commercially focused advice with a high level of focus on service delivery and customer satisfaction. A requirement of the role may also involve work outside of the organisation with key existing and potential clients and continue to support our client base whilst maintaining the profile and reputation of the organisation.To produce Occupational Health (OH) reports that meet service level standards, quality audit criteria and individual key performance indicators (KPIs) of 5 OH consultations per working day for a fully qualified OHA. Full details of KPIs will be provided separately. The report must answer all the questions requested by the client on the management referral form, provide a clinical opinion, advice and recommendations on which the referring manager can progress the case forward accordingly. Day to Day Responsibilities: * Able to assess an employee's functionality and produce a quality report within the allocated timeframe. * To provide advice/support to employers on complex matters which facilitate an employee's rehabilitation back to work after a period of sick leave. * To ensure the Occupational Health service delivery and co-ordination of administration processes, are implemented accordingly. * Ensure operational efficiency of the Occupational Health function by completing the full range of services: medical information calls, management referrals, Peninsula Business Services advice calls, ad hoc advice calls, Work Health Assessment questionnaire reviews, follow up calls, report triage that have been allocated to you. * Assist where required with potential new business and Relationship Management requirements where a clinical input is required. * To attend client meetings, which may involve UK travel, accompanying the Relationship Managers as required. * The ability to build good working relationships to ensure that we maintain an excellent reputation within the Occupational Health field. * Responding to client queries in a timely manner with the overall aim of achieving a satisfactory solution or clarification where required - Complete work within the relevant service level agreement (SLA). * Attendance at Occupational Health team meetings as required, which will include taking part in presentations to ensure that current information and knowledge is shared with your team members to support continued professional development. * Able to demonstrate a high level of accuracy and attention to detail, with all written work and entry on to the CRM system so accurate records are maintained at all times. * Adhere to ISO approved policies and procedures to…
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Portfolio are proud to be exclusively representing our award-wining, multinational professional services client in their search for a Salesforce AdminAn exciting opportunity has arisen to join the Salesforce team as a Salesforce Administrator. We are looking for a dynamic, enthusiastic individual who will understand the goals and objectives of our Sales division and will be the first line of support for our Salesforce application. The role will work within the team to ensure our users are able to carry out the activities they need to in Salesforce. The key responsibilities of this job include: * Be the first point of contact for our users when they are having problems using Salesforce. * Serve as a system administrator for the Salesforce environment with 300+ users. * Handle all basic administrative functions including user account maintenance, reports, internal system audits, and preparation for upgrades. * Work with the team to establish suitable processes to support administrative, development, and change management activities What you Bring to the Team: * Enthusiasm in learning more about Salesforce and plan to undertake salesforce certification in the future. * Team player with strong communication abilities * A passion for always providing the best possible service. What we can offer you: * Fantastic workplace in out newly refurbished Hinckley offices. * Working with talented people with opportunities to always learn * Dynamic fast paced environment * Commercially driven and successful * No boundaries to personal development P971176NBINDMANS
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Calling all HR professionals and employment enthusiasts!Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on adrenaline-pumping challenges and want to be part of a vibrant, expanding team, this is your golden ticket!If you thrive in a challenging environment and seek to contribute to a growing, vibrant team, this is an exceptional opportunity.Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for experienced HR Advisors to join a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.In the role, the successful candidate will give professional HR and Employment Law advice and excellent service to clients across Great Britain and Northern Ireland. Teamwork is important to ensure the advice provided to clients, via telephone and email, is legally compliant and meets the specific needs of the clients' business. In some cases, it may be required to highlight options that are non-compliant and therefore ensure the client is fully aware of the risks of there options.The successful candidate will be given a high level of training, with opportunities to progress and work their way into senior positions. The HR Advisor will also be responsible for: * Supporting clients with legally compliant advice and a personal touch * Guiding clients with all employment law/HR enquiries received * Providing options and being revolutionary with your ideas! * Take ownership and responsibility of cases to resolution * Building rapport and relationships with clients on each interaction * Putting the client first by responding within contractual SLA's * Recording advice accurately against the appropriate cases on the relevant databases * Supporting with advice on documentation and information implementation * Supporting clients in drafting 'ad-hoc' letters where appropriate * Attending legal briefings and internal company training to ensure that advice provided is compliant with our services * Being responsible for your own self-study and being current with changes in legislation and best practice Benefits * Continuous development from Day 1 * 25 Days Holiday + 8 Bank holidays (increases to 28 with service) * Your birthday off - how will you celebrate? * Regular updates on Employment Law so you're always up to date * Competitive salary framework reviewed twice annually * Free EAP for those days when we all need someone to talk to * Private medical with BUPA (with length of service) * Social Committee to arrange fun events * Department budget for a quarterly day out * A senior team that listens to and responds to team feedback * Career Pathways to develop your skills and support your progression through the business P47171LSINDHIN
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Calling all HR professionals and employment enthusiasts!Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on adrenaline-pumping challenges and want to be part of a vibrant, expanding team, this is your golden ticket!If you thrive in a challenging environment and seek to contribute to a growing, vibrant team, this is an exceptional opportunity. Responsibilities as a Regional HR Advisor: * Conduct meetings and hearings, providing expert support in a range of employee relations matters. * Facilitate settlement negotiations, mediation, and conciliation services. * Deliver guidance and advice, ensuring legal compliance and impartiality. * Produce high-quality, legally compliant reports promptly. * Oversee administrative procedures for effective file management. * Surpass targets by conducting seven meetings or hearings per fortnight. * Contribute to securing repeat business and showcasing services.As a HR Consultant, you'll play a pivotal role, leading meetings, negotiation sessions, and offering expert guidance on diverse employee relations matters. Your ability to maintain impartiality, assess risks, and communicate effectively will be instrumental. Benefits at a Glance: * Generous Leave: 25 days annual leave + Bank Holidays (increases with service). * Personal Time: A day off on your birthday. * Financial Incentives: Profit share scheme and referral opportunities. * Retirement Planning: Contributory pension scheme. * Rewards: Christmas Bonus * Well-being Support: Award-winning Employee Assistance Programme. * Health Coverage: Private health insurance after 5 years. * Career Growth: Demonstrable career progression. * Convenience: Based from home - no commute! Embrace the advantages of joining our team: from substantial annual leave and birthday holidays to profit-sharing incentives and a pathway to private health insurance, your career journey is set for advancement. Bid farewell to commuting - work conveniently from your home base!Ready to bring your expertise and dedication? Whether you're an experienced HR professional or a legal expert, if you possess the drive, skills, and attention to detail, we invite YOU to join our league of exceptional professionals! ๐ P965559CC22R32INDFIR
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Calling all HR professionals and employment enthusiasts!Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on adrenaline-pumping challenges and want to be part of a vibrant, expanding team, this is your golden ticket!If you thrive in a challenging environment and seek to contribute to a growing, vibrant team, this is an exceptional opportunity. Responsibilities as a Regional HR Advisor: * Conduct meetings and hearings, providing expert support in a range of employee relations matters. * Facilitate settlement negotiations, mediation, and conciliation services. * Deliver guidance and advice, ensuring legal compliance and impartiality. * Produce high-quality, legally compliant reports promptly. * Oversee administrative procedures for effective file management. * Surpass targets by conducting seven meetings or hearings per fortnight. * Contribute to securing repeat business and showcasing services.As a HR Consultant, you'll play a pivotal role, leading meetings, negotiation sessions, and offering expert guidance on diverse employee relations matters. Your ability to maintain impartiality, assess risks, and communicate effectively will be instrumental. Benefits at a Glance: * Generous Leave: 25 days annual leave + Bank Holidays (increases with service). * Personal Time: A day off on your birthday. * Financial Incentives: Profit share scheme and referral opportunities. * Retirement Planning: Contributory pension scheme. * Rewards: Christmas Bonus * Well-being Support: Award-winning Employee Assistance Programme. * Health Coverage: Private health insurance after 5 years. * Career Growth: Demonstrable career progression. * Convenience: Based from home - no commute! Embrace the advantages of joining our team: from substantial annual leave and birthday holidays to profit-sharing incentives and a pathway to private health insurance, your career journey is set for advancement. Bid farewell to commuting - work conveniently from your home base!Ready to bring your expertise and dedication? Whether you're an experienced HR professional or a legal expert, if you possess the drive, skills, and attention to detail, we invite YOU to join our league of exceptional professionals! ๐ P965559CC21R31INDFIR
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Calling all HR professionals and employment enthusiasts!Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on adrenaline-pumping challenges and want to be part of a vibrant, expanding team, this is your golden ticket!If you thrive in a challenging environment and seek to contribute to a growing, vibrant team, this is an exceptional opportunity. Responsibilities as a Regional HR Advisor: * Conduct meetings and hearings, providing expert support in a range of employee relations matters. * Facilitate settlement negotiations, mediation, and conciliation services. * Deliver guidance and advice, ensuring legal compliance and impartiality. * Produce high-quality, legally compliant reports promptly. * Oversee administrative procedures for effective file management. * Surpass targets by conducting seven meetings or hearings per fortnight. * Contribute to securing repeat business and showcasing services.As a HR Consultant, you'll play a pivotal role, leading meetings, negotiation sessions, and offering expert guidance on diverse employee relations matters. Your ability to maintain impartiality, assess risks, and communicate effectively will be instrumental. Benefits at a Glance: * Generous Leave: 25 days annual leave + Bank Holidays (increases with service). * Personal Time: A day off on your birthday. * Financial Incentives: Profit share scheme and referral opportunities. * Retirement Planning: Contributory pension scheme. * Rewards: Christmas Bonus * Well-being Support: Award-winning Employee Assistance Programme. * Health Coverage: Private health insurance after 5 years. * Career Growth: Demonstrable career progression. * Convenience: Based from home - no commute! Embrace the advantages of joining our team: from substantial annual leave and birthday holidays to profit-sharing incentives and a pathway to private health insurance, your career journey is set for advancement. Bid farewell to commuting - work conveniently from your home base!Ready to bring your expertise and dedication? Whether you're an experienced HR professional or a legal expert, if you possess the drive, skills, and attention to detail, we invite YOU to join our league of exceptional professionals! ๐ P965559CC23R33INDFIR
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Calling all HR professionals and employment enthusiasts!Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on adrenaline-pumping challenges and want to be part of a vibrant, expanding team, this is your golden ticket!If you thrive in a challenging environment and seek to contribute to a growing, vibrant team, this is an exceptional opportunity. Responsibilities as a Regional HR Advisor: * Conduct meetings and hearings, providing expert support in a range of employee relations matters. * Facilitate settlement negotiations, mediation, and conciliation services. * Deliver guidance and advice, ensuring legal compliance and impartiality. * Produce high-quality, legally compliant reports promptly. * Oversee administrative procedures for effective file management. * Surpass targets by conducting seven meetings or hearings per fortnight. * Contribute to securing repeat business and showcasing services.As a HR Consultant, you'll play a pivotal role, leading meetings, negotiation sessions, and offering expert guidance on diverse employee relations matters. Your ability to maintain impartiality, assess risks, and communicate effectively will be instrumental. Benefits at a Glance: * Generous Leave: 25 days annual leave + Bank Holidays (increases with service). * Personal Time: A day off on your birthday. * Financial Incentives: Profit share scheme and referral opportunities. * Retirement Planning: Contributory pension scheme. * Rewards: Christmas Bonus * Well-being Support: Award-winning Employee Assistance Programme. * Health Coverage: Private health insurance after 5 years. * Career Growth: Demonstrable career progression. * Convenience: Based from home - no commute! Embrace the advantages of joining our team: from substantial annual leave and birthday holidays to profit-sharing incentives and a pathway to private health insurance, your career journey is set for advancement. Bid farewell to commuting - work conveniently from your home base!Ready to bring your expertise and dedication? Whether you're an experienced HR professional or a legal expert, if you possess the drive, skills, and attention to detail, we invite YOU to join our league of exceptional professionals! ๐ P965559CC24R34INDFIR
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Telephone CounsellorLOCATION: MANCHESTER OR HINCKLEY (OFFICE BASED OR HYBRID) OR WORKING FROM HOMESALARY: ยฃ27-31K DOE + ยฃ3K OVERNIGHT ALLOWANCE (DEPENDANT ON SHIFTS WORKED) + FANTASTIC BENEFITSREPORTING TO: COUNSELLING MANAGER Are you a BACP registered member?Have you completed 100 hours or more?Have you got a degree in counselling or a level 4 diploma? Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester! As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity! If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 70,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa ยฃ400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES * To provide an efficient and effective telephone counselling service to all callers * To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. counselling support, legal advice, medical helpline, etc. * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk. * Provide "in the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution. * To take accurate information and record on the company's data base * Conduct full and robust clinical assessments in accordance with the company's procedures, ensuring the most clinically appropriate support is identified. * To effectively identify…
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Portfolio are proud to be working with our client, a well-established Insurance provider who offer legal expenses insurance to small and medium sized businesses. They have provided over 30 years' support, underwriting legal expenses risk for UK SMEs through the Peninsula Group. In 2021, they took the exciting decision to share their expertise with the wider Insurance market. As specialists in commercial liability insurance and legal expenses protection, they are committed to raising standards in the industry and providing flexible, market-leading products, services and advice to their expanding portfolio of coverholders. We are looking for a compliance analyst to support the senior team in ensuring the compliance framework is being followed. If you have worked in compliance in an FCA Regulated industry, preferably insurance, have offered compliance advice, given updates on legislation changes, and created regulatory reports, please apply today and we'll be in touch! Overall ResponsibilitiesThe purpose of this role is to support the delivery of an effective compliance framework across the company. The role holder will help to ensure that the company's compliance framework is robust and will support the business in ensuring that regulatory requirements are assessed and understood by employees; policies are developed to meet regulatory requirements; and compliance within the business is regularly monitored and evaluated. Key Roles & Responsibilities Horizon Scanning * Continually monitor and assess new and emerging trends in legislation, regulations, guidance and updates from various sources to understand the impact these changes may have on the business. * To regularly report on expected changes and provide feedback and support to the business on the implication of these changes. * To support the wider business with any changes in operating procedures or practice which are required as a result of changes in legislation, regulations, guidance and updates. Compliance Advice * Working with and supporting the Compliance Officer to provide accurate and timely advice and support to the business on compliance matters. Compliance Monitoring * Working with and supporting the Compliance Officer to conduct compliance monitoring in line with the Compliance Monitoring Plan. * Working with and supporting the Compliance Officer in the delivery of our Third-Party Audit plan through conducting audits with our partners. * To support the conduct of thematic compliance monitoring and reporting as directed by the Chief Risk Officer and/or the Risk Committee. Regulatory Reporting * Working with and supporting the Risk & Compliance Manager with Consumer Duty monitoring through the collection and analysis of Management Information gathered from our partners. * Ensuring that up to date and meaningful Management Information to the business on compliance related matters. Ad-hoc * To undertake any ad-hoc duties as necessary, such as data inputting, collating information, and producing reports. * To establish and maintain effective working relationships across the Risk & Compliance team and across the business as a whole. Qualifications & Experience * Professional qualification (such as CII), minimum part-qualified or working towards. * Experience (at least 2 years) working within an Insurance Risk and Compliance function. * The ideal candidate…