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Customer Service/Advisory Greater Manchester
Permanent £23,400 - £23,500 Per Annum
Ref: P45773FA Group
HEATH ASSURED INFORMATION CONSULTANT MANCHESTER - £23,500 + up to 2k overnight allowance depending on shift pattern.Full time office based in Manchester Victoria! - shift pattern, may include some evening or weekend working!Dive into the role of a Call Handler where empathy meets excitement! I am on the lookout for someone who not only listens with care but brings a touch of joy to every call. if you're ready to turn customer interactions into memorable moments with your understanding and a dash of fun, I want you to be a part of my clients' team. Join them in making a difference, one empathetic and fun conversation at a time. Apply now and let's bring smiles to every call!We are pleased to be working with the UK and Ireland's Largest Independent and Trusted Well-being Provider who have been making a positive difference in over 15 million lives for over 40 years. Our client offers the most comprehensive EAP on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sectors, to business partners, individual users, employees, and their family members. JOB PURPOSE:We are looking for call handlers with an enthusiastic, eager, and willing-to-learn attitude. It will be a challenging but fantastic opportunity to work alongside business professionals, counsellors, and legal advisors in a fast-paced and customer-focused environment. You will be on the front line of Assistance Programmes working alongside the counselling and legal teams. You will assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. The role will involve assisting with any call management tasks, helping the relevant teams continually to improve the service, assisting with office duties, and striving to ensure that every call into the service is a positive one.JOB OVERVIEW:You will be on the front line of the Employee Assistance Programme (EAP) working alongside the counselling and legal teams. You will be required to be always available to assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. DAY-TO-DAY RESPONSIBILITIES: * To provide an efficient and effective telephone service to all callers * Completing outbound calls to provide effective follow up support * Supporting digital functions within the organisation including live chat and emails * To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed * Greet clients making them feel comfortable and at ease, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue * Ensure that personal knowledge of the assistance programmes is continually developing, and that departmental procedures and protocols are always adhered to * To take ownership and responsibility for of the cases in the first instance and ensure the client can access the relevant support * Ensure that all notes are recorded accurately against the appropriate cases and all other client…
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Portfolio are proud to be representing our award-wining, professional services client in their search for a Litigation Manager. This role will ensure clients of the firm receive a high-quality service when they are subject to Employment Tribunal Jurisdiction. The role will undertake side by side coaching and mentoring, quality assessments at a strategic level and overseeing the work undertaken by litigators. In addition, the Litigation Manager will set out defined protocols and manage the Litigation function to ensure that work is carried out in accordance with protocols and codes of practice.The Litigation Manager will also be responsible for: * Demonstrate commercial knowledge of the firms range of services and products and to be able to discuss these with clients as appropriate, and to proactively assist in the retention of existing clients and promoting new business opportunities by obtaining introductions for potential new clients. * Overseeing the mystery shopping of the Litigation service, side by side coaching whilst reviewing work and advice on Employment Tribunal claims. * Conducting formal quality assessments in respect of work done throughout the conduct of cases, including preparatory work, Case Assessment Reports, Client Visit Reports, communication with clients and advocacy at Interlocutory Hearings, with a focus on client retention. * Coach, mentor and develop members of the allocated Litigation Team so as to improve technical proficiency and/or client care skills. Identify any development needs and liaise with Leadership Team on any themes and trends in terms of development areas following completion of the assessment process. * Attending and conducting Service Reviews, case managements discussions, preliminary hearings, and any other type of hearing as and when required at hearing centres in England and Wales, Scotland or Northern Ireland. * Liaising with other members of the Leadership Team, offering support to their respective teams to assist in building and maintaining a cohesive and motivated team, providing leadership and support to colleagues and peers. * To deal with escalated and corporate service issues through to resolution and in a timely manner. * Line-manage a Litigation team, meeting with each team member, in order to lead, develop and provide professional support and assistance on strategic, technical and/or complex employment law queries. * Checking and verifying reserving information and liaison with the Insurers as a point of contact in terms of recommendations on coverage, settlement contributions and most likely outcomes. To be considered for this opportunity it is essential that you have the following: * Employment Law knowledge and Tribunal experience. * Legally Qualified. * Experience of managing others. * Strong organisational and administrative skills, as well as high attention to detail, accuracy and consistency. * Have an approachable and diplomatic manner. * Ability to lead, influence and motivate others.INDMANS
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Customer Service Account Manager Greater Manchester
Permanent £25,000 - £25,000 Per Annum
Ref: 46993LF Group
Customer Service Account Manager Manchester City Centre £25,000 We are expanding our Customer Service team due to continued growth. Working with the Onboarding team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Main Responsibilities * Provide an excellent customer service to our new and existing BrightHR clients * Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account * Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce * Contribute to BrightHR's business goal of migrating all HRonline users to BrightHR * Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system * Conduct demonstrations of BrightHR by webinar for prospect clients and those wishing to migrate from HRonline * Ensure all Service Level Agreements are adhered to at all times * Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience * Customer service experience is essential * The ideal candidate will have experience of working in an out-bound, telephone based role * Must have excellent listening skills and be able to communicate with clients and users of varying technical ability * The ability to work in a fast paced environment * Able to adapt to change * Can take responsibility of own product knowledge * Able to communicate at different levels throughout the business Benefits * 25 days' holiday, plus bank holidays. * Day off on your birthday. * Perkbox discounts. * Holidays increase after 2 and 5 years' service. * Pension Plan and Life Insurance. * Access to Employee Assistance Programme. * Profit Share Scheme. INDMANJ
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LOCATION: MANCHESTER, OFFICE BASEDSalary: £30,000-£40,000 OTE 70KThis is a once in a career opportunity for an exceptional Salesperson to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times best companies to work for Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 companies and a group turnover more than £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.A key member of the New Business leadership team, you will own and drive the recruitment and onboarding of new starters, conduct ongoing coaching with your team, and support the wider Inside Sales leadership team with the day-to-day running and management of our Inside Sales team. 1 Motivate and drive the performance of a team of 15+ Business Sales Consultants 2 Complete daily quality checks, live coaching, and feedback sessions with the team to ensure that the standard of calls is excellent. 3 To review team performance daily and support the team individually and as a whole, with ongoing coaching and support to improve performance and ensure that targets are achieved. 4 To monitor daily activity from the team. Support any team members underperforming to ensure that the team are hitting minimum KPI's and conduct monthly 1 to 1's to review performance.Benefits 1 25 days' holiday, plus bank holidays 2 Day off on your birthday 3 Cash plan for you (and your children, if any) 4 Holidays increase after 2- and 5-years' service 5 Contractual sick pay 6 Private medical insurance after 5 years' service 7 Pension Plan and Life Insurance 8 Pension plan contributions increase after 5- and 7-years' service 9 Holiday season bonus after 3 years' service 10 Profit share scheme 11 Season ticket loan scheme 12 Cycle to work scheme 13 Access to Employee Assistance Programme 14 Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! 15 Company incentives, access to discount schemesINDMANJ
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LOCATION: MANCHESTER, OFFICE BASEDSalary: £30,000-£40,000 OTE 70KThis is a once in a career opportunity for an exceptional Salesperson to join a truly Sales Led business, the industry leading EAP and OH provider & Sunday Times best companies to work for Health Assured. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 companies and a group turnover more than £400m, there is substantial financial backing for further expansion, acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual.A key member of the New Business leadership team, you will own and drive the recruitment and onboarding of new starters, conduct ongoing coaching with your team, and support the wider Inside Sales leadership team with the day-to-day running and management of our Inside Sales team. 1 Motivate and drive the performance of a team of 15+ Business Sales Consultants 2 Complete daily quality checks, live coaching, and feedback sessions with the team to ensure that the standard of calls is excellent. 3 To review team performance daily and support the team individually and as a whole, with ongoing coaching and support to improve performance and ensure that targets are achieved. 4 To monitor daily activity from the team. Support any team members underperforming to ensure that the team are hitting minimum KPI's and conduct monthly 1 to 1's to review performance.Benefits 1 25 days' holiday, plus bank holidays 2 Day off on your birthday 3 Cash plan for you (and your children, if any) 4 Holidays increase after 2- and 5-years' service 5 Contractual sick pay 6 Private medical insurance after 5 years' service 7 Pension Plan and Life Insurance 8 Pension plan contributions increase after 5- and 7-years' service 9 Holiday season bonus after 3 years' service 10 Profit share scheme 11 Season ticket loan scheme 12 Cycle to work scheme 13 Access to Employee Assistance Programme 14 Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! 15 Company incentives, access to discount schemesINDMANJ
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Portfolio are proud to be working with our client, a well-established Insurance provider who offer legal expenses insurance to small and medium sized businesses. They have provided over 30 years' support, underwriting legal expenses risk for UK SMEs through the Peninsula Group. In 2021, they took the exciting decision to share their expertise with the wider Insurance market. As specialists in commercial liability insurance and legal expenses protection, they are committed to raising standards in the industry and providing flexible, market-leading products, services and advice to their expanding portfolio of coverholders. We are looking for a compliance analyst to support the senior team in ensuring the compliance framework is being followed. If you have worked in compliance in an FCA Regulated industry, preferably insurance, have offered compliance advice, given updates on legislation changes, and created regulatory reports, please apply today and we'll be in touch! Overall ResponsibilitiesThe purpose of this role is to support the delivery of an effective compliance framework across the company. The role holder will help to ensure that the company's compliance framework is robust and will support the business in ensuring that regulatory requirements are assessed and understood by employees; policies are developed to meet regulatory requirements; and compliance within the business is regularly monitored and evaluated. Key Roles & Responsibilities Horizon Scanning * Continually monitor and assess new and emerging trends in legislation, regulations, guidance and updates from various sources to understand the impact these changes may have on the business. * To regularly report on expected changes and provide feedback and support to the business on the implication of these changes. * To support the wider business with any changes in operating procedures or practice which are required as a result of changes in legislation, regulations, guidance and updates. Compliance Advice * Working with and supporting the Compliance Officer to provide accurate and timely advice and support to the business on compliance matters. Compliance Monitoring * Working with and supporting the Compliance Officer to conduct compliance monitoring in line with the Compliance Monitoring Plan. * Working with and supporting the Compliance Officer in the delivery of our Third-Party Audit plan through conducting audits with our partners. * To support the conduct of thematic compliance monitoring and reporting as directed by the Chief Risk Officer and/or the Risk Committee. Regulatory Reporting * Working with and supporting the Risk & Compliance Manager with Consumer Duty monitoring through the collection and analysis of Management Information gathered from our partners. * Ensuring that up to date and meaningful Management Information to the business on compliance related matters. Ad-hoc * To undertake any ad-hoc duties as necessary, such as data inputting, collating information, and producing reports. * To establish and maintain effective working relationships across the Risk & Compliance team and across the business as a whole. Qualifications & Experience * Professional qualification (such as CII), minimum part-qualified or working towards. * Experience (at least 2 years) working within an Insurance Risk and Compliance function. * The ideal candidate…
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Business Development Manager - Colchester & Ipswich£30,000 Basic + 30K Guaranteed Commission + 5K Car Allowance or Company Car + Uncapped Commission (£110,000 - £130,000 OTE) The Role:Develop new business opportunities with Telemarketing and the Services Team and building your own referral network. Typically sitting 4 Pre-Set Appointments Per Week and self-generating 5. We're looking for a dynamic, motivated, high performing new Business Development professional, selling Employment Law and Health & Safety outsourcing solutions to the mid-market sector (30+ employee businesses). The ideal candidate will have a proven track record in sales and new business generation. Industry experience is NOT required as full training is provided, but high energy, target focus and a consultative 'value based' selling style are a pre-requisite for the job. Day-to-Day Responsibilities: · Attending sales appointments booked by your Telemarketing partner.· Working with the Head of Seminars to generate a quarterly seminar plan to maximise sales opportunities.· Generating and attending meetings with potential introducers and referral partners.· Self-generating new leads, appointments, and referrals through day-to-day new business activity.· Achieve quarterly sales targets.· Accurately build, manage and maintain your sales pipeline.· Thrive on working in a fast paced, target focussed high energy and high reward culture. What you Bring to the Team: · 2 years plus track record of selling in a B2B environment (Industry experience NOT required).· Confident in value based/consultative selling.· Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers. INDMANJ
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Business Development Manager - Colchester & Ipswich£30,000 Basic + 30K Guaranteed Commission + 5K Car Allowance or Company Car + Uncapped Commission (£110,000 - £130,000 OTE) The Role:Develop new business opportunities with Telemarketing and the Services Team and building your own referral network. Typically sitting 4 Pre-Set Appointments Per Week and self-generating 5. We're looking for a dynamic, motivated, high performing new Business Development professional, selling Employment Law and Health & Safety outsourcing solutions to the mid-market sector (30+ employee businesses). The ideal candidate will have a proven track record in sales and new business generation. Industry experience is NOT required as full training is provided, but high energy, target focus and a consultative 'value based' selling style are a pre-requisite for the job. Day-to-Day Responsibilities: · Attending sales appointments booked by your Telemarketing partner.· Working with the Head of Seminars to generate a quarterly seminar plan to maximise sales opportunities.· Generating and attending meetings with potential introducers and referral partners.· Self-generating new leads, appointments, and referrals through day-to-day new business activity.· Achieve quarterly sales targets.· Accurately build, manage and maintain your sales pipeline.· Thrive on working in a fast paced, target focussed high energy and high reward culture. What you Bring to the Team: · 2 years plus track record of selling in a B2B environment (Industry experience NOT required).· Confident in value based/consultative selling.· Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers. INDMANJ
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Business Development Manager - Romford & Southeast London£30,000 Basic + 30K Guaranteed Commission + 5K Car Allowance or Company Car + Uncapped Commission (£110,000 - £130,000 OTE) The Role:Develop new business opportunities with Telemarketing and the Services Team and building your own referral network. Typically sitting 4 Pre-Set Appointments Per Week and self-generating 5.We're looking for a dynamic, motivated, high performing new Business Development professional, selling Employment Law and Health & Safety outsourcing solutions to the mid-market sector (30+ employee businesses).The ideal candidate will have a proven track record in sales and new business generation. Industry experience is NOT required as full training is provided, but high energy, target focus and a consultative 'value based' selling style are a pre-requisite for the job. Day-to-Day Responsibilities: * Attending sales appointments booked by your Telemarketing partner. * Working with the Head of Seminars to generate a quarterly seminar plan to maximise sales opportunities. * Generating and attending meetings with potential introducers and referral partners. * Self-generating new leads, appointments, and referrals through day-to-day new business activity. * Achieve quarterly sales targets. * Accurately build, manage and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture.What you Bring to the Team: * 2 years plus track record of selling in a B2B environment (Industry experience NOT required). * Confident in value based/consultative selling. * Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers. INDFIR
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Business Development Manager - Southwest London£30,000 Basic + 30K Guaranteed Commission + 5K Car Allowance or Company Car + Uncapped Commission (£110,000 - £130,000 OTE) The Role:Develop new business opportunities with Telemarketing and the Services Team and building your own referral network. Typically sitting 4 Pre-Set Appointments Per Week and self-generating 5.We're looking for a dynamic, motivated, high performing new Business Development professional, selling Employment Law and Health & Safety outsourcing solutions to the mid-market sector (30+ employee businesses).The ideal candidate will have a proven track record in sales and new business generation. Industry experience is NOT required as full training is provided, but high energy, target focus and a consultative 'value based' selling style are a pre-requisite for the job.Day-to-Day Responsibilities: * Attending sales appointments booked by your Telemarketing partner. * Working with the Head of Seminars to generate a quarterly seminar plan to maximise sales opportunities. * Generating and attending meetings with potential introducers and referral partners. * Self-generating new leads, appointments, and referrals through day-to-day new business activity. * Achieve quarterly sales targets. * Accurately build, manage and maintain your sales pipeline. * Thrive on working in a fast paced, target focussed high energy and high reward culture.What you Bring to the Team: * 2 years plus track record of selling in a B2B environment (Industry experience NOT required). * Confident in value based/consultative selling. * Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers. INDFIR