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Customer Service Advisor Leicestershire
Permanent £22,000 - £24,000 Per Annum
Ref: P971139LSR7 Group
Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development?The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the 'Feefo Platinum trusted service award 2021'. We are currently supporting one of the UKs longest leading information resource business for HR, Tax & Accounting Professionals. Part of a Global Group that have a multimillion-pound turnover year on year that keeps on growing.As a Customer Service Advisor you will focus on managing existing clients, being the first point of contact for any queries or concerns. You will deliver world class care exceeding clients' experctations by providing fast client focused solutions. Day-to-Day Responsibilities as an Customer Service Advisor: * Contacting clients to welcome them to the business and booking their initial appointments with consultants * Maintenance of client profile including additional sites, changes in employee information where appropriate. * Receiving client and consultant telephone calls and resolving queries and service issues * Ensuring all new business is accurately added to the spreadsheet and called within 1 hour of receiving * Ensuring that all client service issues whether verbal or written are acknowledged in line with the complaints procedure. * Liasing with the new business resolution specialist to handle new business intent to cancels quickly and effectively What you Bring to the Team * A "can-do" attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team. * Ability to work in a fast paced environment. * Strong time management skills. Benefits * 25 Holidays + Bank Holidays * Day off on your Birthday * PerkBox Discounts * Social Events Throughout Year * Contributory Pension Scheme * Private Health Insurance after 5 years P971139LSR7INDHIN
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PR and Social Executive Greater Manchester
Permanent £26,000 - £33,000 Per Annum
Ref: P970592CC Group
Calling all PR Superstars!Join a dynamic team as a Social Media and PR Strategist, reporting to the Associate Director of Group PR and Communications. Your creativity will be instrumental in shaping our social media strategy and driving proactive digital PR initiatives to enhance our clients brand visibility. You'll manage multiple accounts and stakeholders, crafting tailored messages for diverse audiences. Stay ahead of digital trends, news agendas, and industry headlines to elevate our company image and meet PR and marketing objectives. Day to Day * Plan, create, and schedule compelling content across various platforms, leveraging a social management platform. * Develop innovative social media strategies in collaboration with the Associate Director of Group PR and Communications. * Ensure content aligns with brand guidelines, collaborating with writers as needed. * Partner with marketing and product teams to generate buzz around new launches. * Cultivate relationships with industry professionals and journalists to expand our network. * Train internal teams on maintaining a cohesive social media strategy. * Identify digital PR opportunities to elevate the Group's profile. * Engage with followers, respond to inquiries promptly, and manage company reputation. * Craft comments, press releases, blogs, and thought leadership pieces for publication. * Stay abreast of industry trends and advise on relevant PR opportunities. * Deliver all copy on time and up to editorial standards. * Monitor media coverage and social media engagement, reporting results to key stakeholders. YOU? * Minimum two years' experience in social media strategy or digital PR. * Proficiency in coordinating social media and digital PR campaigns. * Track record of successful media relations and brand awareness campaigns. * Strong project management and organizational skills. * Excellent interpersonal and communication abilities. * Deadline-oriented with multitasking capabilities. * Proficient copywriting skills. * Creativity, enthusiasm, and a continuous improvement mindset. P970592CCINDMANS
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Portfolio are proud to be working with our client, an Award winning, global HR and Employment Law solution for SME's based in Manchester city centre. You will be managing a team of Audio typists, who check the transcriptions are correct and make any amendments as necessary. Ideally you will come from a similar background and have managed a team also, dealing with all issues that may bring! Part of the role is quality auditing so attention to detail in a fast paced environment is a must! If you have Audio typist and team manager experience, please apply today and we'll be in touch! Job Purpose:To drive and lead the Audio Typist Team, ensuring their work is of a high quality and compliments the rest of the Face2Face service. To support the team by carrying a reduced typing caseload.Job Overview:The role requires a driven, motivated and enthusiastic team member who possesses both a high level of Face2Face Audio Typist qualities and also the ability to manage the Face2Face Audio Typist team to ensure they maintain a high standard of service provision to our client base. Oversee the day to day management of the team and throughput of work.This role also requires you to work both individually and as part of a dedicated team; cross referencing, editing and accurately transcribing, audio recordings that have been taken by our Face2Face Consultants, in respect of client meetings. You will also work with the Department's leadership team to drive up standards, both in terms of SLA compliance and the quality of the work produced.Transcripts need to be completed within an internal SLA timeframe, and communication to the wider Face2Face Department is imperative, to ensure a smooth service.Day-to-Day Responsibilities: * To build and maintain a cohesive and motivated Face2Face Audio Typist team, providing leadership and support to colleagues and peers. * To cross reference an AI generated transcript with recordings taken from Face2Face Consultants' meetings. Such recordings will range from informal meetings (Welfare and Investigations) to more formal workplace hearings (Disciplinaries, Appeals, etc). * To performance manage all Face2Face Audio Typists, identifying training needs and putting the necessary measures in place to ensure that the training is provided. Any training received should be logged separately on each individuals training record and saved on their 'P' file; * To effectively manage all team absences / sickness and ensure that the RTW process is adhered to. Following any persistent intermittent absences, your recommendations on how you propose to deal with the matter should be sent to the Head of Operations - Face2Face, along with any final draft letters; * To manage all lateness and ensure that the lateness recording form is completed on all occasions. Following any persistent intermittent lateness, your recommendations on how you propose to deal with the matter should be sent to the Head of Operations - Face2Face, along with any final draft letters; * Ensure that all necessary documents are completed and saved on Typist's 'P' files as a reference of any conversations held…
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Audio Typist Team Leader Greater Manchester
Permanent £24,000 - £25,000 Per Annum
Ref: 47141LF Group
Portfolio are proud to be working with our client, an Award winning, global HR and Employment Law solution for SME's based in Manchester city centre. You will be managing a team of Audio typists, who check the transcriptions are correct and make any amendments as necessary. Ideally you will come from a similar background and have managed a team also, dealing with all issues that may bring! Part of the role is quality auditing so attention to detail in a fast paced environment is a must! If you have Audio typist and team manager experience, please apply today and we'll be in touch! Job Purpose:To drive and lead the Audio Typist Team, ensuring their work is of a high quality and compliments the rest of the Face2Face service. To support the team by carrying a reduced typing caseload.Job Overview:The role requires a driven, motivated and enthusiastic team member who possesses both a high level of Face2Face Audio Typist qualities and also the ability to manage the Face2Face Audio Typist team to ensure they maintain a high standard of service provision to our client base. Oversee the day to day management of the team and throughput of work.This role also requires you to work both individually and as part of a dedicated team; cross referencing, editing and accurately transcribing, audio recordings that have been taken by our Face2Face Consultants, in respect of client meetings. You will also work with the Department's leadership team to drive up standards, both in terms of SLA compliance and the quality of the work produced.Transcripts need to be completed within an internal SLA timeframe, and communication to the wider Face2Face Department is imperative, to ensure a smooth service.Day-to-Day Responsibilities: * To build and maintain a cohesive and motivated Face2Face Audio Typist team, providing leadership and support to colleagues and peers. * To cross reference an AI generated transcript with recordings taken from Face2Face Consultants' meetings. Such recordings will range from informal meetings (Welfare and Investigations) to more formal workplace hearings (Disciplinaries, Appeals, etc). * To performance manage all Face2Face Audio Typists, identifying training needs and putting the necessary measures in place to ensure that the training is provided. Any training received should be logged separately on each individuals training record and saved on their 'P' file; * To effectively manage all team absences / sickness and ensure that the RTW process is adhered to. Following any persistent intermittent absences, your recommendations on how you propose to deal with the matter should be sent to the Head of Operations - Face2Face, along with any final draft letters; * To manage all lateness and ensure that the lateness recording form is completed on all occasions. Following any persistent intermittent lateness, your recommendations on how you propose to deal with the matter should be sent to the Head of Operations - Face2Face, along with any final draft letters; * Ensure that all necessary documents are completed and saved on Typist's 'P' files as a reference of any conversations held…
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Join a team of dynamic team Health and Safety Consultant supporting SMEs UK Wide!If you're a Health and Safety Professional who dares to think differently, we want to hear from youWith or without consultancy experience, we're seeking fresh thinkers who are ready to create moments of magic for our clients. As part of this team, you'll have the opportunity to gain qualifications with our full support and funding. Plus, access to exclusive training in Fire Management, Food Safety, and more! As a Health & Safety Consultant, you'll explore diverse industry sectors, from care homes to manufacturing giants. Enjoy the flexibility of combining field visits with remote work and develop your skills through our CPD workshops held several times a year.Your responsibilities will include conducting surveys, crafting tailored management systems, and providing expert guidance to clients. With exceptional communication skills and strong interpersonal abilities, you'll thrive in this role. * The undertaking of Health & Safety surveys of clients premises and then the production of relevant Health and Safety Management Systems. * Provide new clients with a gap analyses, in relationship to their current health and safety standing. * Submit the evaluation report and other client-related documents in accordance with departmental protocols. * Advise and instruct clients in the use of their Health and Safety Management system under close supervision until agreed. * Liaise with HSE and other Enforcing Authorities on behalf of clients when required to do so. Provide appropriate support and assistance to the client when dealing with Enforcing Authority action. * Assist clients with accident or other special investigations as required. * Attend Company meetings, courses etc. when required to update and maintain professional skills/knowledge. * Conduct yourself in a professional manner at all times (including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. And the perks? Oh, they're unbeatable! From generous holiday allowances to a stellar pension scheme, we've got you covered. Plus, with a company car or car allowance, living allowance, and unparalleled career development opportunities, the future looks promising!Ready to join a multi-award-winning team that values your expertise? P965730CC13R32INDFIR
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Join a team of dynamic team Health and Safety Consultant supporting SMEs UK Wide!If you're a Health and Safety Professional who dares to think differently, we want to hear from youWith or without consultancy experience, we're seeking fresh thinkers who are ready to create moments of magic for our clients. As part of this team, you'll have the opportunity to gain qualifications with our full support and funding. Plus, access to exclusive training in Fire Management, Food Safety, and more! As a Health & Safety Consultant, you'll explore diverse industry sectors, from care homes to manufacturing giants. Enjoy the flexibility of combining field visits with remote work and develop your skills through our CPD workshops held several times a year.Your responsibilities will include conducting surveys, crafting tailored management systems, and providing expert guidance to clients. With exceptional communication skills and strong interpersonal abilities, you'll thrive in this role. * The undertaking of Health & Safety surveys of clients premises and then the production of relevant Health and Safety Management Systems. * Provide new clients with a gap analyses, in relationship to their current health and safety standing. * Submit the evaluation report and other client-related documents in accordance with departmental protocols. * Advise and instruct clients in the use of their Health and Safety Management system under close supervision until agreed. * Liaise with HSE and other Enforcing Authorities on behalf of clients when required to do so. Provide appropriate support and assistance to the client when dealing with Enforcing Authority action. * Assist clients with accident or other special investigations as required. * Attend Company meetings, courses etc. when required to update and maintain professional skills/knowledge. * Conduct yourself in a professional manner at all times (including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. And the perks? Oh, they're unbeatable! From generous holiday allowances to a stellar pension scheme, we've got you covered. Plus, with a company car or car allowance, living allowance, and unparalleled career development opportunities, the future looks promising!Ready to join a multi-award-winning team that values your expertise? P965730CC14R33INDFIR
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Join a team of dynamic team Health and Safety Consultant supporting SMEs UK Wide!If you're a Health and Safety Professional who dares to think differently, we want to hear from youWith or without consultancy experience, we're seeking fresh thinkers who are ready to create moments of magic for our clients. As part of this team, you'll have the opportunity to gain qualifications with our full support and funding. Plus, access to exclusive training in Fire Management, Food Safety, and more! As a Health & Safety Consultant, you'll explore diverse industry sectors, from care homes to manufacturing giants. Enjoy the flexibility of combining field visits with remote work and develop your skills through our CPD workshops held several times a year.Your responsibilities will include conducting surveys, crafting tailored management systems, and providing expert guidance to clients. With exceptional communication skills and strong interpersonal abilities, you'll thrive in this role. * The undertaking of Health & Safety surveys of clients premises and then the production of relevant Health and Safety Management Systems. * Provide new clients with a gap analyses, in relationship to their current health and safety standing. * Submit the evaluation report and other client-related documents in accordance with departmental protocols. * Advise and instruct clients in the use of their Health and Safety Management system under close supervision until agreed. * Liaise with HSE and other Enforcing Authorities on behalf of clients when required to do so. Provide appropriate support and assistance to the client when dealing with Enforcing Authority action. * Assist clients with accident or other special investigations as required. * Attend Company meetings, courses etc. when required to update and maintain professional skills/knowledge. * Conduct yourself in a professional manner at all times (including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. And the perks? Oh, they're unbeatable! From generous holiday allowances to a stellar pension scheme, we've got you covered. Plus, with a company car or car allowance, living allowance, and unparalleled career development opportunities, the future looks promising!Ready to join a multi-award-winning team that values your expertise? P965730CC15R34INDFIR
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Join a team of dynamic team Health and Safety Consultant supporting SMEs UK Wide! If you're a Health and Safety Professional who dares to think differently, we want to hear from you With or without consultancy experience, we're seeking fresh thinkers who are ready to create moments of magic for our clients. As part of this team, you'll have the opportunity to gain qualifications with our full support and funding. Plus, access to exclusive training in Fire Management, Food Safety, and more! As a Health & Safety Consultant, you'll explore diverse industry sectors, from care homes to manufacturing giants. Enjoy the flexibility of combining field visits with remote work and develop your skills through our CPD workshops held several times a year. Your responsibilities will include conducting surveys, crafting tailored management systems, and providing expert guidance to clients. With exceptional communication skills and strong interpersonal abilities, you'll thrive in this role. * The undertaking of Health & Safety surveys of clients premises and then the production of relevant Health and Safety Management Systems. * Provide new clients with a gap analyses, in relationship to their current health and safety standing. * Submit the evaluation report and other client-related documents in accordance with departmental protocols. * Advise and instruct clients in the use of their Health and Safety Management system under close supervision until agreed. * Liaise with HSE and other Enforcing Authorities on behalf of clients when required to do so. Provide appropriate support and assistance to the client when dealing with Enforcing Authority action. * Assist clients with accident or other special investigations as required. * Attend Company meetings, courses etc. when required to update and maintain professional skills/knowledge. * Conduct yourself in a professional manner at all times (including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. And the perks? Oh, they're unbeatable! From generous holiday allowances to a stellar pension scheme, we've got you covered. Plus, with a company car or car allowance, living allowance, and unparalleled career development opportunities, the future looks promising!Ready to join a multi-award-winning team that values your expertise? P965730CC16R35INDFIR
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Join a team of dynamic team Health and Safety Consultant supporting SMEs UK Wide! If you're a Health and Safety Professional who dares to think differently, we want to hear from you With or without consultancy experience, we're seeking fresh thinkers who are ready to create moments of magic for our clients. As part of this team, you'll have the opportunity to gain qualifications with our full support and funding. Plus, access to exclusive training in Fire Management, Food Safety, and more! As a Health & Safety Consultant, you'll explore diverse industry sectors, from care homes to manufacturing giants. Enjoy the flexibility of combining field visits with remote work and develop your skills through our CPD workshops held several times a year. Your responsibilities will include conducting surveys, crafting tailored management systems, and providing expert guidance to clients. With exceptional communication skills and strong interpersonal abilities, you'll thrive in this role. * The undertaking of Health & Safety surveys of clients premises and then the production of relevant Health and Safety Management Systems. * Provide new clients with a gap analyses, in relationship to their current health and safety standing. * Submit the evaluation report and other client-related documents in accordance with departmental protocols. * Advise and instruct clients in the use of their Health and Safety Management system under close supervision until agreed. * Liaise with HSE and other Enforcing Authorities on behalf of clients when required to do so. Provide appropriate support and assistance to the client when dealing with Enforcing Authority action. * Assist clients with accident or other special investigations as required. * Attend Company meetings, courses etc. when required to update and maintain professional skills/knowledge. * Conduct yourself in a professional manner at all times (including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols. And the perks? Oh, they're unbeatable! From generous holiday allowances to a stellar pension scheme, we've got you covered. Plus, with a company car or car allowance, living allowance, and unparalleled career development opportunities, the future looks promising!Ready to join a multi-award-winning team that values your expertise? P965730CC16R35INDFIR
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Portfolio Group are pleased to be working exclusively with an established global consultancy to recruit a new Health and Safety Consultant to add to their growing team in Edmonton!Providing only the best Health and Safety advice, guidance, and support to a diverse portfolio of clients across the globe... truly believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the future! Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. * Are you an experienced and conscientious individual with a passion for health and safety? * Are you seeking a role which offers you flexibility a clear career pathway, packed with growth and developmentIf so, we want to hear from you.. You will take lead on carrying out Health & Safety contractual service visits, providing documentation, advice, and assistance as required in this field-based role. The Health & Safety Department are looking for hardworking Health and Safety professionals with a high level of technical knowledge and experience. You will have the ability to build strong relationships with your clients and deliver a high-quality, cost-effective consultancy service. Day-to-Day * Strong knowledge of the Alberta Occupational Health and Safety Act * Proactively reaching out to clients to follow up regarding any advice, solutions, support or recommendations that are given * Performing client installation visits * Providing relevant and correct advice, support, solutions and recommendations to our clients in a professional, efficient and practical manner * Liaising with government officials, and other third parties, on behalf of clients under the supervision of client's management * Completing internal reports following client visits * Reading and analysing a client's policies and other related documentation for the purposes of providing advice, support, solutions and/or recommendations * Advising clients on how to use client's health and safety management system * Achieving internal key performance indicators You? * Comprehensive knowledge of Health and Safety rules and regulations. * CRSP designation or working towards * Excellent communication and relationship building personality. * Confident in providing practical solutions to clients in relation to H&S. * Deliver a high-quality consultancy service with commercial boundaries. * Ability to work autonomously and as part of a team. * Flexible and adaptable, able to respond to ongoing changes * Good organisational and problem-solving skills. * Attention to detail to spot various hazards and complete investigations. * Process-driven and the ability to use your initiative. * Thrive in a fast paced environment. * Ability to prioritise workload and managing multiple tasks/projects at one time. Education/Experience * A degree, diploma or certificate from an accredited education or health and safety training program * Strong knowledge of the BC Occupational Health and Safety Act * A minimum of 8+ years of relevant work experience in health and safety * CRSP certification or working towards Perks and Benefits…