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Calling all HR professionals and employment enthusiasts!Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on adrenaline-pumping challenges and want to be part of a vibrant, expanding team, this is your golden ticket!If you thrive in a challenging environment and seek to contribute to a growing, vibrant team, this is an exceptional opportunity. Responsibilities as a Regional HR Advisor: * Conduct meetings and hearings, providing expert support in a range of employee relations matters. * Facilitate settlement negotiations, mediation, and conciliation services. * Deliver guidance and advice, ensuring legal compliance and impartiality. * Produce high-quality, legally compliant reports promptly. * Oversee administrative procedures for effective file management. * Surpass targets by conducting seven meetings or hearings per fortnight. * Contribute to securing repeat business and showcasing services.As a HR Consultant, you'll play a pivotal role, leading meetings, negotiation sessions, and offering expert guidance on diverse employee relations matters. Your ability to maintain impartiality, assess risks, and communicate effectively will be instrumental. Benefits at a Glance: * Generous Leave: 25 days annual leave + Bank Holidays (increases with service). * Personal Time: A day off on your birthday. * Financial Incentives: Profit share scheme and referral opportunities. * Retirement Planning: Contributory pension scheme. * Rewards: Christmas Bonus * Well-being Support: Award-winning Employee Assistance Programme. * Health Coverage: Private health insurance after 5 years. * Career Growth: Demonstrable career progression. * Convenience: Based from home - no commute! Embrace the advantages of joining our team: from substantial annual leave and birthday holidays to profit-sharing incentives and a pathway to private health insurance, your career journey is set for advancement. Bid farewell to commuting - work conveniently from your home base!Ready to bring your expertise and dedication? Whether you're an experienced HR professional or a legal expert, if you possess the drive, skills, and attention to detail, we invite YOU to join our league of exceptional professionals! 🚀 P965559CC21R32INDFIR
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Calling all HR professionals and employment enthusiasts!Join an award-winning, dynamic consultancy at the forefront of HR, Employment Law, and Health & Safety. Brace yourself for an exhilarating journey as we dive headfirst into an array of innovative projects! If you thrive on adrenaline-pumping challenges and want to be part of a vibrant, expanding team, this is your golden ticket!If you thrive in a challenging environment and seek to contribute to a growing, vibrant team, this is an exceptional opportunity. Responsibilities as a Regional HR Advisor: * Conduct meetings and hearings, providing expert support in a range of employee relations matters. * Facilitate settlement negotiations, mediation, and conciliation services. * Deliver guidance and advice, ensuring legal compliance and impartiality. * Produce high-quality, legally compliant reports promptly. * Oversee administrative procedures for effective file management. * Surpass targets by conducting seven meetings or hearings per fortnight. * Contribute to securing repeat business and showcasing services.As a HR Consultant, you'll play a pivotal role, leading meetings, negotiation sessions, and offering expert guidance on diverse employee relations matters. Your ability to maintain impartiality, assess risks, and communicate effectively will be instrumental. Benefits at a Glance: * Generous Leave: 25 days annual leave + Bank Holidays (increases with service). * Personal Time: A day off on your birthday. * Financial Incentives: Profit share scheme and referral opportunities. * Retirement Planning: Contributory pension scheme. * Rewards: Christmas Bonus * Well-being Support: Award-winning Employee Assistance Programme. * Health Coverage: Private health insurance after 5 years. * Career Growth: Demonstrable career progression. * Convenience: Based from home - no commute! Embrace the advantages of joining our team: from substantial annual leave and birthday holidays to profit-sharing incentives and a pathway to private health insurance, your career journey is set for advancement. Bid farewell to commuting - work conveniently from your home base!Ready to bring your expertise and dedication? Whether you're an experienced HR professional or a legal expert, if you possess the drive, skills, and attention to detail, we invite YOU to join our league of exceptional professionals! 🚀 P965559CC22R33INDFIR
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Join a dynamic and highly regarded business consultancy seeking a talented Tax Consultant to join their esteemed team!In this role, you'll work with a variety of accountancy firms, from individual practitioners to major practices, providing expert written tax consultancy as part of our dedicated VIP unit. Day to Day- Provide expert advice on complex tax matters, including reorganizations, inheritance tax (IHT), capital gains tax (CGT), and more.- Deliver prompt responses to tax consultancy requests via email and detailed written reports.- Engage with clients to understand their unique needs and provide tailored tax solutions.- Maintain comprehensive records of all interactions within our online portal system.- Collaborate with colleagues to offer reviews, second opinions, and best practices.- Stay updated on tax legislation and industry developments. On Offer...- Option to work fully remote or in a hybrid model. No timesheets, no billing responsibilities, and no overtime expectations.- Access to multiple online support channels and opportunities to work or socialize at the office as desired.- Access to Continuing Professional Development (CPD) and professional qualifications.- Competitive Benefits Package: Including a contributory pension scheme, healthcare plan (Medicash), profit sharing (typically 4%, with potential for 8%), employee assistance program, and more.- Generous Leave Policy: 25 days annual leave, increasing to 27 days after 3 years and 28 days after 5 years, plus bank holidays. Additional day off for your birthday.- Additional Bits: Season ticket loan, eye care contribution, private health care, referral scheme, commission opportunities, and monthly incentives! If you thrive on problem-solving, relish challenges, and have a passion for overcoming obstacles and learning, you'll excel in this role. Your technical expertise and people skills will be valued and tested every day, with endless opportunities for growth and development. We foster a positive, results-driven culture and prioritize a strong team ethos. If you're ambitious, focused, and eager to make a real difference, we want to hear from you! P965176CCR6INDFIR
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Civil Litigation Solicitor Greater Manchester
Permanent £35,000 - £50,000 Per Annum
Ref: 47285BGR Group
Portfolio are in search for Solicitors to take on a fantastic opportunity based in the heart of Manchester, joining a small law firm that is part of a Global group. The firm are in the process of growing and scaling up, making this a particularly exciting time to join the business as it means the successful candidate will have the opportunity to shape the firm into what it aspires to be.There will be opportunity to take on diverse cases, meaning you can gain experience across multiple areas rather than specialising in one transaction. Creating an opportunity most firms can't offer, to find your niche, whilst keeping variation and difference to your daily role.The Solicitors will be responsible for their own case load and essentially run it as their own business. They will cover contentious and non-contentious legal matters to Clients.We are looking for a bright, confident Solicitor, with strong commercial and/or health and safety prosecution experience, to work in a new, dynamic team covering a broad range of legal matters including the preparation and conduct of litigation.The ideal candidate will have directly relevant experience and will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on remarkable client service and care, along with a firm commercial approach towards enhancing the firm's reputation. Responsibilities * Conduct of County Court Litigation * Regulatory investigations, interviews under caution, inquests and prosecutions arising from accidents/incidents at work; * Commercial legal advice, Dispute Resolution and potential Mergers and Acquisitions * Non-contentious employment law issues and handling Employment Tribunal cases that arise from insured clients under their Legal Expenses Insurance Policy. * Advice and assistance to companies and associated businesses within the Group Person Specification * Experience across a good range of practice areas within a leading Law Firm or In House. * A real commitment to remarkable client service * A positive approach to a busy workload, team ethic and business development * A commercially focused approach with the ability to communicate with a range of clients and stakeholders. 47285BGRINDMANS
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Portfolio are in search for Solicitors to take on a fantastic opportunity based in the heart of Manchester, joining a small law firm that is part of a Global group. The firm are in the process of growing and scaling up, making this a particularly exciting time to join the business as it means the successful candidate will have the opportunity to shape the firm into what it aspires to be.There will be opportunity to take on diverse cases, meaning you can gain experience across multiple areas rather than specialising in one transaction. Creating an opportunity most firms can't offer, to find your niche, whilst keeping variation and difference to your daily role.The Solicitors will be responsible for their own case load and essentially run it as their own business. They will cover contentious and non-contentious legal matters to Clients.We are looking for a bright, confident Solicitor, with strong commercial and/or health and safety prosecution experience, to work in a new, dynamic team covering a broad range of legal matters including the preparation and conduct of litigation.The ideal candidate will have directly relevant experience and will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on remarkable client service and care, along with a firm commercial approach towards enhancing the firm's reputation. Responsibilities * Conduct of County Court Litigation * Regulatory investigations, interviews under caution, inquests and prosecutions arising from accidents/incidents at work; * Commercial legal advice, Dispute Resolution and potential Mergers and Acquisitions * Non-contentious employment law issues and handling Employment Tribunal cases that arise from insured clients under their Legal Expenses Insurance Policy. * Advice and assistance to companies and associated businesses within the Group Person Specification * Experience across a good range of practice areas within a leading Law Firm or In House. * A real commitment to remarkable client service * A positive approach to a busy workload, team ethic and business development * A commercially focused approach with the ability to communicate with a range of clients and stakeholders. 47285BGR2INDMANS
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Client Retention Manager Greater Manchester
Permanent £40,000 - £40,000 Per Annum
Ref: P45474BG Group
Portfolio are proud to be exclusively representing our award-wining, HR Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide. Our client is searching for a Manager to oversee the Client Engagement and Retention Team to join their growing business and drive their customer and client experience performance.This is a busy role, so it would be beneficial if you have worked on multiple products at one time and are from a professional services/ shared services high volume background. You will work closely with senior leadership to improve the operational execution and client engagement and be confident in project managing large scale service transformation projects and report back to senior leadership teams on client journey and feedback. The Client Engagement and Retention Manager will be responsible for: * Manage, monitor, and review the core metrics linked to client experience * Liaise with our Sales and Service teams on any client issues and support in our online reputation. * Review our client experience proposing and implementing enhancements to improve our digital engagement * Monitor and review client dissatisfaction to improve and enhance the service in an efficient way. * Support the management of the Client Experience working closely with the team leader * Provide support and coaching on a daily basis * Produce daily and weekly reports for Senior Stakeholders * To monitor and review the on-boarding process ensuring a positive experience for all new clients across our service offerings. * To monitor and review all client experience interactions are dealt with professionally, courteously and in a timely manner with a root cause analysis undertaken * To reduce client attrition and complaints levels, ensuring that all processes take into consideration the client experience and that it is the most efficient way of working * To produce a weekly dashboard, highlighting SLA's adherence both with client experience and service delivery identifying any underlying operational or engagement challenges * Utilising both automated and manual data to analyse and work with service managers/heads/directors to implement the necessary solutions to improve the client experience and reduce service issues or a lack of engagement in our services To be considered for this opportunity it is essential that you have the following: * A passion for work with clients in a service driven industry * Excellent communication skills * A "can-do" attitude with the ability to support, drive and motivate your team to achieve their best potential and performance overall * Strong organisation and time management skills * Excellent people management skills * Ability to work in a fast-paced environment with a solutions-based approach * A dynamic and flexible approach, as well as the ability to work under pressure * Excellent interpersonal skills * Excellent technical knowledge and customer service skills * Ability to provide constructive feedback where required * Excellent service issue / complaint resolution skills * Contribution to business growth and service improvements P45474BGINDMANS
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Head of Retention and Growth Greater Manchester
Permanent £40,000 - £50,000 Per Annum
Ref: 47077BG Group
Portfolio are proud to be exclusively representing our award-wining, multinational Professional services client in their search for a Head of Retention and Growth. This is a brand-new role, created due to the growth and success of the team in their Global Headquarters based in the heart of Manchester.The successful candidate for this role will have significant experience with an operational / retention background working with senior leadership and cross-functional teams to improve retention and operational growth.Reporting to the Director of Operations the successful candidate will have experience of working within a client experience & retention team. They will have worked with sales targets for retention and growth. They will be confident to project manage large volumes of retention successes, as well as being able to identify insights that can help develop future client growth.The role will also require you to lead a team of Client Experience Account Managers and Retention Specialists and your focus will be to retain more of our existing client base and add growth. The Head of Growth and Retention will also be responsible for: * Manage the core metrics linked to client retention and client cancellation requests. * Identifying recurring trends, for example, non-usage cancellation requests * Daily team management, conducting regular individual and team reviews and identify training needs and ensure that training is subsequently undertaken and service delivery improvements are made * Monitor and review client retention reasons to escalate and identify as areas for improvement * Producing regular reports and dashboards to the Operations Director and Senior Leadership teams on overall retention performance. Job Goals and Metrics * To ensure that client retention is maintained at a minimum agreed figure * To ensure client requests are contacted within 24hrs * Individual and overall Team performance is regularly monitored * To monitor and review client retention interactions to ensure they are dealt with professionally, courteously and in a timely manner with a root cause analysis undertaken * To produce dashboards and reports, highlighting retention figures, SLA adherence This position has a high level of visibility across the organisation, and you will need to be a strong leader who is able to communicate clearly and compellingly at all levels of the company. You will be joining a high growth business and we are therefore looking for. * New innovative ideas to improve client retention and growth. * A "can-do" attitude. * Ability to work in a fast-paced environment with strong time management skills. * The ability to present complex information in a clear and concise manner to a variety of audiences. * Highly collaborative approach, with the ability to work in a fast passed environment. * Excellent People Management Skills. * A dynamic and flexible approach, as well as the ability to work under pressure. 47077BGINDMANS
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Business Development Manager - Colchester & Ipswich£30,000 Basic + 30K Guaranteed Commission + 5K Car Allowance or Company Car + Uncapped Commission (£110,000 - £130,000 OTE) The Role:Develop new business opportunities with Telemarketing and the Services Team and building your own referral network. Typically sitting 4 Pre-Set Appointments Per Week and self-generating 5. We're looking for a dynamic, motivated, high performing new Business Development professional, selling Employment Law and Health & Safety outsourcing solutions to the mid-market sector (30+ employee businesses). The ideal candidate will have a proven track record in sales and new business generation. Industry experience is NOT required as full training is provided, but high energy, target focus and a consultative 'value based' selling style are a pre-requisite for the job. Day-to-Day Responsibilities: · Attending sales appointments booked by your Telemarketing partner.· Working with the Head of Seminars to generate a quarterly seminar plan to maximise sales opportunities.· Generating and attending meetings with potential introducers and referral partners.· Self-generating new leads, appointments, and referrals through day-to-day new business activity.· Achieve quarterly sales targets.· Accurately build, manage and maintain your sales pipeline.· Thrive on working in a fast paced, target focussed high energy and high reward culture. What you Bring to the Team: · 2 years plus track record of selling in a B2B environment (Industry experience NOT required).· Confident in value based/consultative selling.· Ability to sell to different audiences including Business Owners, Board of Directors and HR Managers. INDMANJ
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We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case * To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date * To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * 5+ years of experience in an advising role * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. 47190MCR2INDCAN
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We are currently hiring Human Resources professionals at all levels to support our expanding organization. You will be responsible for providing reliable and commercially focused HR advice over the phone to a growing and diverse range of clients on all matters of HR from general to complex queries. Please note: This role is 100% on-site in Downtown Toronto. Responsibilities: * To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and email * To receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc. * To provide clients with supporting information/documentation to assist them in implementing the advice/solutions provided * To actively own cases to resolution, building rapport and working relationships with clients on each interaction * To review client documentation and provide advice accordingly taking their internal terms and conditions into account in each case * To be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to date * To achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolution * To log all advice accurately onto Salesforce and other systems * To follow internal protocols for managing and escalating cases where applicable Qualifications: * CHRP/CPHR designation * 5+ years of experience in an advising role * Ability to work under pressure in a fast-moving, performance-driven environment * Excellent communication skills * Ability to juggle multiple tasks, prioritising your workload accordingly * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared * service centre * The ability to motivate yourself and those around you * An organised self-starter with an enthusiasm for exceptional service delivery Benefits: * Day off on your birthday * Enhanced Benefits with Health and Dental Coverage * We offer a Registered Retirement Savings Plan (RRSP) Matching Program * Downtown Location * Vacation Days increase after 2 and 5 years' service If this sounds like you, please send your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca. 47189MCR2INDCAN